Cannabis Strategic Account Manager Jobs

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company; we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

What’s The Role About:

Puffco is currently seeking an articulate, enthusiastic, self-motivated, driven, and ambitious Strategic Account Manager who is committed to nurturing our key accounts. You will utilize your extraordinary communication skills and passion for problem-solving to connect with customers by phone or email while establishing trust and strong rapport. Our Strategic Account Manager will serve as our primary liaison to our wholesale clients as well as play an instrumental support role in our sales and customer service team. You will be responsible for nurturing client relationships, managing our existing customer base, and developing a pipeline of new accounts for our growing business. You will be responsible for handling business and confidential situations in a discrete and mature manner.

Some things you will be responsible for:

• Retain and nurture top key accounts by being a strategic and consultative partner.


• Develop deeper client relationships through building trust and engagement.

• Drive account strategy in your territory.


• Grow existing book of business through daily prospecting efforts.


• Provide prompt, excellent customer service and support via email and phone on a daily basis.


• Review unfulfilled orders, identify issues and correspond with customer service and fulfillment teams to resolve them; keep customers informed of shipping status.


• Follow up with existing clients for payment, restock, and product recommendations.

• Prepare quotes, collect payments, and follow-up on shipment deliveries.


• Work with sales management regarding appropriate client coverage.


• Update customer records in CRM as required.


• Contact customers to answer basic procedural questions and to gauge their level of satisfaction.


• Collaborate with sales team to monitor active purchase orders and make sure that orders are completed and processed on time.

• Handle customer complaints calmly and professionally. Report any service issues or customer support inquires to Account Executive.


• Maintain a high level of service to existing accounts by timely processing of orders.


• Follow up with clients on Puffco’s backorder list when parts come back into stock.

Some qualifications and skills we need you to have:

• 3-5+ years' experience working in a similar role


• Strong internal and external communication skills


• Proven strategic thinking and leadership skills


• Advanced troubleshooting and multi-tasking skills – ability to manage multiple projects at once, establish priories, and achieve strong detailed execution


• Independent and motivated individual with the ability to convert direction, coaching, and feedback into an action plan

• Experience working with ERP and/or CRM systems


• Experience using and multi-tasking within the Salesforce platform


• Passion for customer success and value creation


• Intermediate knowledge of Microsoft Office Suite


• Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes

• Ability to function at a high level in either a team environment or independently


• Requires a high degree of tact, initiative, accuracy, judgment and superior interpersonal skills


• A polished individual who likes a challenge and can contribute their talents to our team environment

Perks and Benefits:

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off


• Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment


• Snacks, lunches, retreats, and SO much more!

EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

Follow us on Instagram @Puffco.

Apply for this job with Puffco

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company; we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

What’s The Role About:

Puffco is currently seeking an articulate, enthusiastic, self-motivated, driven, and ambitious Strategic Account Manager who is committed to nurturing our key accounts. You will utilize your extraordinary communication skills and passion for problem-solving to connect with customers by phone or email while establishing trust and strong rapport. Our Strategic Account Manager will serve as our primary liaison to our wholesale clients as well as play an instrumental support role in our sales and customer service team. You will be responsible for nurturing client relationships, managing our existing customer base, and developing a pipeline of new accounts for our growing business. You will be responsible for handling business and confidential situations in a discrete and mature manner.

Some things you will be responsible for:

• Retain and nurture top key accounts by being a strategic and consultative partner.


• Develop deeper client relationships through building trust and engagement.

• Drive account strategy in your territory.


• Grow existing book of business through daily prospecting efforts.


• Provide prompt, excellent customer service and support via email and phone on a daily basis.


• Review unfulfilled orders, identify issues and correspond with customer service and fulfillment teams to resolve them; keep customers informed of shipping status.


• Follow up with existing clients for payment, restock, and product recommendations.

• Prepare quotes, collect payments, and follow-up on shipment deliveries.


• Work with sales management regarding appropriate client coverage.


• Update customer records in CRM as required.


• Contact customers to answer basic procedural questions and to gauge their level of satisfaction.


• Collaborate with sales team to monitor active purchase orders and make sure that orders are completed and processed on time.

• Handle customer complaints calmly and professionally. Report any service issues or customer support inquires to Account Executive.


• Maintain a high level of service to existing accounts by timely processing of orders.


• Follow up with clients on Puffco’s backorder list when parts come back into stock.

Some qualifications and skills we need you to have:

• 3-5+ years' experience working in a similar role


• Strong internal and external communication skills


• Proven strategic thinking and leadership skills


• Advanced troubleshooting and multi-tasking skills – ability to manage multiple projects at once, establish priories, and achieve strong detailed execution


• Independent and motivated individual with the ability to convert direction, coaching, and feedback into an action plan

• Experience working with ERP and/or CRM systems


• Experience using and multi-tasking within the Salesforce platform


• Passion for customer success and value creation


• Intermediate knowledge of Microsoft Office Suite


• Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes

• Ability to function at a high level in either a team environment or independently


• Requires a high degree of tact, initiative, accuracy, judgment and superior interpersonal skills


• A polished individual who likes a challenge and can contribute their talents to our team environment

Perks and Benefits:

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off


• Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment


• Snacks, lunches, retreats, and SO much more!

EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

Follow us on Instagram @Puffco.

Apply for this job with Puffco

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company; we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

What’s The Role About:

Puffco is currently seeking an articulate, enthusiastic, self-motivated, driven, and ambitious Strategic Account Manager who is committed to nurturing our key accounts. You will utilize your extraordinary communication skills and passion for problem-solving to connect with customers by phone or email while establishing trust and strong rapport. Our Strategic Account Manager will serve as our primary liaison to our wholesale clients as well as play an instrumental support role in our sales and customer service team. You will be responsible for nurturing client relationships, managing our existing customer base, and developing a pipeline of new accounts for our growing business. You will be responsible for handling business and confidential situations in a discrete and mature manner.

Some things you will be responsible for:

• Retain and nurture top key accounts by being a strategic and consultative partner.


• Develop deeper client relationships through building trust and engagement.

• Drive account strategy in your territory.


• Grow existing book of business through daily prospecting efforts.


• Provide prompt, excellent customer service and support via email and phone on a daily basis.


• Review unfulfilled orders, identify issues and correspond with customer service and fulfillment teams to resolve them; keep customers informed of shipping status.


• Follow up with existing clients for payment, restock, and product recommendations.

• Prepare quotes, collect payments, and follow-up on shipment deliveries.


• Work with sales management regarding appropriate client coverage.


• Update customer records in CRM as required.


• Contact customers to answer basic procedural questions and to gauge their level of satisfaction.


• Collaborate with sales team to monitor active purchase orders and make sure that orders are completed and processed on time.

• Handle customer complaints calmly and professionally. Report any service issues or customer support inquires to Account Executive.


• Maintain a high level of service to existing accounts by timely processing of orders.


• Follow up with clients on Puffco’s backorder list when parts come back into stock.

Some qualifications and skills we need you to have:

• 3-5+ years' experience working in a similar role


• Strong internal and external communication skills


• Proven strategic thinking and leadership skills


• Advanced troubleshooting and multi-tasking skills – ability to manage multiple projects at once, establish priories, and achieve strong detailed execution


• Independent and motivated individual with the ability to convert direction, coaching, and feedback into an action plan

• Experience working with ERP and/or CRM systems


• Experience using and multi-tasking within the Salesforce platform


• Passion for customer success and value creation


• Intermediate knowledge of Microsoft Office Suite


• Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes

• Ability to function at a high level in either a team environment or independently


• Requires a high degree of tact, initiative, accuracy, judgment and superior interpersonal skills


• A polished individual who likes a challenge and can contribute their talents to our team environment

Perks and Benefits:

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off


• Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment


• Snacks, lunches, retreats, and SO much more!

EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

Follow us on Instagram @Puffco.

Apply for this job with Puffco

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We are

Fluence creates powerful and energy-efficient LED lighting solutions for commercial crop production and research applications. We are a leading supplier in the global cannabis market and are committed to enabling more efficient crop production with the world’s top vertical farms and greenhouse produce growers.

Fluence is a business unit of Signify, the world leader in lighting. Together we are passionate about improving the interaction between light and life. We partner with leading research organizations worldwide to better understand the critical role light plays in every facet of cannabis and food production, from plant quality and spectrum sensitivity to top-line performance metrics like yield and consistency.

Your opportunity

We’re looking for a Strategic Account Manager to join our Sales Team working remotely home based in the United States. You’ll be responsible for achieving individual sales revenue goals.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do

• Achieve individual sales revenue goals and contribute to reaching Cannabis team goals as well as overall Fluence goals

• Oversee all aspects of the customer relationship to assist them through the sales process from initial consultation and design through solution presentation, closing, and revenue

• Prospect and turn new opportunities into loyal Fluence customers working across Fluence with subject matter experts in areas such as lighting design, fixture engineering, installation teams, pricing and finance

• Manage opportunities, quote processes, and payment terms planning for all customer projects and ensure a smooth transition to the relationship management team for the back‐end process

• Ensure an exceptional customer experience through accurate collection and updating of customer information, sales and history through the dedicated CRM system

What you’ll need

• Bachelor’s degree in Horticulture Science, Agronomy, Business or equivalent

• 10+ years of relevant cannabis/horticultural working experience, preferably in sales/customer relations management in controlled growing environments (ie. Greenhouses)

• Required in‐depth technical cannabis growing knowledge

• Sales experience must demonstrate excellent interpersonal communication skills (verbal and written) as well as a record of achieving sales goals

• Ability to work in complex customer settings with multiple stakeholders and competing needs

• Ability to travel at least 50%, located near a major airport in region

Must be legally authorized to work in the Unites States without current or future company sponsorship needs

What you’ll get in return…

Salary - $69K - $100K USD

Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #SignifyLife through the eyes of our employees!

Who we are

Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy-efficient LED lighting. And our lights, when connected, bring data to devices, apps and people – redefining what light can do and how you use it. Today, our innovations, such as LiFi – internet connectivity through light – and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world.

We’re operating in 74 countries with 32,000 people worldwide.

Apply for this job with Signify

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company; we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

What’s The Role About:

Puffco is currently seeking an articulate, enthusiastic, self-motivated, driven, and ambitious Strategic Account Manager who is committed to nurturing our key accounts. You will utilize your extraordinary communication skills and passion for problem-solving to connect with customers by phone or email while establishing trust and strong rapport. Our Strategic Account Manager will serve as our primary liaison to our wholesale clients as well as play an instrumental support role in our sales and customer service team. You will be responsible for nurturing client relationships, managing our existing customer base, and developing a pipeline of new accounts for our growing business. You will be responsible for handling business and confidential situations in a discrete and mature manner.

Some things you will be responsible for:

• Retain and nurture top key accounts by being a strategic and consultative partner.


• Develop deeper client relationships through building trust and engagement.


• Drive account strategy in your territory.


• Grow existing book of business through daily prospecting efforts.


• Provide prompt, excellent customer service and support via email and phone on a daily basis.


• Review unfulfilled orders, identify issues and correspond with customer service and fulfillment teams to resolve them; keep customers informed of shipping status.


• Follow up with existing clients for payment, restock, and product recommendations.


• Prepare quotes, collect payments, and follow-up on shipment deliveries.


• Work with sales management regarding appropriate client coverage.


• Update customer records in CRM as required.


• Contact customers to answer basic procedural questions and to gauge their level of satisfaction.


• Collaborate with sales team to monitor active purchase orders and make sure that orders are completed and processed on time.


• Handle customer complaints calmly and professionally. Report any service issues or customer support inquires to Account Executive.


• Maintain a high level of service to existing accounts by timely processing of orders.


• Follow up with clients on Puffco’s backorder list when parts come back into stock.

Some qualifications and skills we need you to have:

• 3-5+ years' experience working in a similar role


• Strong internal and external communication skills


• Proven strategic thinking and leadership skills


• Advanced troubleshooting and multi-tasking skills – ability to manage multiple projects at once, establish priories, and achieve strong detailed execution


• Independent and motivated individual with the ability to convert direction, coaching, and feedback into an action plan


• Experience working with ERP and/or CRM systems


• Experience using and multi-tasking within the Salesforce platform


• Passion for customer success and value creation


• Intermediate knowledge of Microsoft Office Suite


• Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes


• Ability to function at a high level in either a team environment or independently


• Requires a high degree of tact, initiative, accuracy, judgment and superior interpersonal skills


• A polished individual who likes a challenge and can contribute their talents to our team environment

Perks and Benefits:

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off


• Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment


• Snacks, lunches, retreats, and SO much more!

EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

Follow us on Instagram @Puffco.

Apply for this job with Puffco

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company; we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

What’s The Role About:

Puffco is currently seeking an articulate, enthusiastic, self-motivated, driven, and ambitious Strategic Account Manager who is committed to nurturing our key accounts. You will utilize your extraordinary communication skills and passion for problem-solving to connect with customers by phone or email while establishing trust and strong rapport. Our Strategic Account Manager will serve as our primary liaison to our wholesale clients as well as play an instrumental support role in our sales and customer service team. You will be responsible for nurturing client relationships, managing our existing customer base, and developing a pipeline of new accounts for our growing business. You will be responsible for handling business and confidential situations in a discrete and mature manner.

Some things you will be responsible for:

• Retain and nurture top key accounts by being a strategic and consultative partner.


• Develop deeper client relationships through building trust and engagement.


• Drive account strategy in your territory.


• Grow existing book of business through daily prospecting efforts.


• Provide prompt, excellent customer service and support via email and phone on a daily basis.


• Review unfulfilled orders, identify issues and correspond with customer service and fulfillment teams to resolve them; keep customers informed of shipping status.


• Follow up with existing clients for payment, restock, and product recommendations.


• Prepare quotes, collect payments, and follow-up on shipment deliveries.


• Work with sales management regarding appropriate client coverage.


• Update customer records in CRM as required.


• Contact customers to answer basic procedural questions and to gauge their level of satisfaction.


• Collaborate with sales team to monitor active purchase orders and make sure that orders are completed and processed on time.


• Handle customer complaints calmly and professionally. Report any service issues or customer support inquires to Account Executive.


• Maintain a high level of service to existing accounts by timely processing of orders.


• Follow up with clients on Puffco’s backorder list when parts come back into stock.

Some qualifications and skills we need you to have:

• 3-5+ years' experience working in a similar role


• Strong internal and external communication skills


• Proven strategic thinking and leadership skills


• Advanced troubleshooting and multi-tasking skills – ability to manage multiple projects at once, establish priories, and achieve strong detailed execution


• Independent and motivated individual with the ability to convert direction, coaching, and feedback into an action plan


• Experience working with ERP and/or CRM systems


• Experience using and multi-tasking within the Salesforce platform


• Passion for customer success and value creation


• Intermediate knowledge of Microsoft Office Suite


• Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes


• Ability to function at a high level in either a team environment or independently


• Requires a high degree of tact, initiative, accuracy, judgment and superior interpersonal skills


• A polished individual who likes a challenge and can contribute their talents to our team environment

Perks and Benefits:

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off


• Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment


• Snacks, lunches, retreats, and SO much more!

EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

Follow us on Instagram @Puffco.

Apply for this job with Puffco

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company; we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

What’s The Role About:

Puffco is currently seeking an articulate, enthusiastic, self-motivated, driven, and ambitious Strategic Account Manager who is committed to nurturing our key accounts. You will utilize your extraordinary communication skills and passion for problem-solving to connect with customers by phone or email while establishing trust and strong rapport. Our Strategic Account Manager will serve as our primary liaison to our wholesale clients as well as play an instrumental support role in our sales and customer service team. You will be responsible for nurturing client relationships, managing our existing customer base, and developing a pipeline of new accounts for our growing business. You will be responsible for handling business and confidential situations in a discrete and mature manner.

Some things you will be responsible for:

• Retain and nurture top key accounts by being a strategic and consultative partner.


• Develop deeper client relationships through building trust and engagement.


• Drive account strategy in your territory.


• Grow existing book of business through daily prospecting efforts.


• Provide prompt, excellent customer service and support via email and phone on a daily basis.


• Review unfulfilled orders, identify issues and correspond with customer service and fulfillment teams to resolve them; keep customers informed of shipping status.


• Follow up with existing clients for payment, restock, and product recommendations.


• Prepare quotes, collect payments, and follow-up on shipment deliveries.


• Work with sales management regarding appropriate client coverage.


• Update customer records in CRM as required.


• Contact customers to answer basic procedural questions and to gauge their level of satisfaction.


• Collaborate with sales team to monitor active purchase orders and make sure that orders are completed and processed on time.


• Handle customer complaints calmly and professionally. Report any service issues or customer support inquires to Account Executive.


• Maintain a high level of service to existing accounts by timely processing of orders.


• Follow up with clients on Puffco’s backorder list when parts come back into stock.

Some qualifications and skills we need you to have:

• 3-5+ years' experience working in a similar role


• Strong internal and external communication skills


• Proven strategic thinking and leadership skills


• Advanced troubleshooting and multi-tasking skills – ability to manage multiple projects at once, establish priories, and achieve strong detailed execution


• Independent and motivated individual with the ability to convert direction, coaching, and feedback into an action plan


• Experience working with ERP and/or CRM systems


• Experience using and multi-tasking within the Salesforce platform


• Passion for customer success and value creation


• Intermediate knowledge of Microsoft Office Suite


• Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes


• Ability to function at a high level in either a team environment or independently


• Requires a high degree of tact, initiative, accuracy, judgment and superior interpersonal skills


• A polished individual who likes a challenge and can contribute their talents to our team environment

Perks and Benefits:

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off


• Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment


• Snacks, lunches, retreats, and SO much more!

EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

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Job Summary:

Strategic Account Managers act as the primary point of contact for our strategic clients. This role will provide dedicated support to some of our key clients to ensure a fully integrated support model while also being an integral member of our internal BDSA team. Our team is fast-paced, collaborative, and constantly innovating to deliver the best possible product and service.

A typical day will involve working side by side with our client(s) to provide BDSA expertise and strategic consulting, uncovering insights from our own datasets, and delivering high-quality support to dedicated client(s). This is a fast-paced job that requires attention to detail, a can-do attitude, and the ability to work well with a diverse group of people.

If you're selected for this position, you'll be joining the cannabis industry's premier market research firm. So, if you love market research, consider yourself a problem solver, and want to be a part of shaping our rapidly growing company, keep reading as this might be a good fit. If diving into the details to help drive strategic business results for our client interests you, this might be the gig.

Essential Functions and Responsibilities:

• Build strong client relationships and trust with influencers and key decision makers by providing dedicated client support to assigned client(s).


• Develop a rapport as a consultative partner. This includes communicating value, driving engagement, and ensuring customer satisfaction.


• Participate in client team meetings, check-ins, and other strategy sessions to ensure client is provided with high level of expertise and support.


• Provide training and ongoing support for BDSA products and partner platforms to client(s).


• Build, develop and maintain client data models, reporting systems, dashboards and performance metrics that support key business decisions.


• Create compelling and proactive presentations, telling insightful stories and demonstrating value with strategic findings and recommendations.


• Complete analyses and communicate complex analytical results, and corresponding implications to clients in a manner that will be easily understood.


• Coordinate with internal SME's to respond promptly and accurately to ad hoc client requests/issues.


• Perform periodic Partnership Reviews to solidify value provided, expand business relationships, and ensure health of the account.


• Identify upsell opportunities with product based on an understanding of clients' business and manage sales process from need identification through close.


• Manage the renewal process for assigned accounts, including building the proposal, putting together the order form, price negotiations, and procurement/legal process.


• Become an expert in the Cannabis industry and an enthusiastic, knowledgeable ambassador for proprietary products to provide ongoing value and support your dedicated client(s), addressing both short term and long-term opportunities and challenges.


• Other duties as assigned.

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities:

• Strong phone/video/in-person presence, interpersonal and persuasion skills with the ability to build relationships and communicate with diverse individuals or groups.


• Dynamic and thoughtful management of clients, providing value, input, recommendations on a daily basis.


• Comfortable pushing back and guiding clients in the right direction if the wrong questions are being asked.


• Prioritization of a dynamic set of tasks and responsibilities.


• Solid knowledge of MS Office including PowerPoint, Word, and Excel.


• Ability to learn new software and platforms quickly.


• Expert knowledge of "CPG" market research methodologies, analytics, and modeling.


• Ability to display data visually and effectively demonstrate the value of analytic and insights deliverables.


• Effective and creative problem-solving skills, able to challenge conventional approaches.


• Effective communication and influence skills.


• Strong self-awareness and the ability to adapt behaviors to meet client needs.


• Negotiation and consultative sales-oriented skills

Job-related Education and/or Experience:

• Bachelor's degree in business, communications, statistics, applied mathematics or related field. Experience may substitute for education requirements.


• 5+ years of professional experience in market research and project or account management.


• Experience translating analytics including statistical modeling, data mining, and advanced segmentation into actionable insights.


• Proven track record managing accounts, clients, and/or projects in one of the following or similar industries: CPG, Retail, Food & Bev, Alcohol, Tobacco, Financial Services, Software.


• Experience analyzing and solving CPG-focused challenges including but not limited to: innovation planning, pricing elasticity, forecasting, projections, assortment, etc.


• Prior analysis and/or implementation of consumer or retail insights data.


• Prior knowledge of the cannabis industry is NOT a requirement, but interest in learning the industry inside and out is a must.

Salary Range: $90,000 – $110,000

BDSA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any pay inequities nor on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment visas at this time.

Apply for this job with BDSA

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.