Cannabis Retail Operations Specialist Jobs

ABOUT US
We are one of the leading Oregon cannabis distribution companies, partnering with producers and processors in the state to supply dispensaries with quality cannabis products. Our success is due in large part to the strength of the team we’ve built. We’re incredibly passionate about what we do, and our team is a reflection of our high standards for success.

ABOUT THE POSITION
We are looking for an energetic and dedicated team member to promote sales and Pharmer’s Market’s offering of services. As a Retail Operations Specialist you will be responsible for being the consistent point of contact and face of brands to our valued customers by providing the highest level of customer service and support of other internal team members.

Essential Duties and Responsibilities

• Assist the sales team to ensure proper support is provided to all customers through a variety of administrative tasks; including, but not limited to, order entry, sample follow up, invoice management
• Identifying opportunities for cross-selling and new store openings for branded products
• Maintaining detailed data entry into customer relationship management (CRM) software
• Educating customers, retailers, and distributors about our products
• Building rapport, maintaining relationships and contact cadence with customers and vendors
• Monitoring customer feedback and escalating complaints to management
• Tracking customer preferences, metrics, media campaigns, and in-store sell through rates for consumer packaged goods
• Ensuring retail partners are restocked frequently with marketing collateral and in-store displays
• Tracking in store promotions and rebates to retailers
• Working closely with our vendor event partner to schedule in store events
• Maintaining a positive image of Pharmer’s Market and our suppliers at all times

Retail Operations Specialist Requirements:

• Prior experience in a customer service environment is required
• Prior experience in a call-center a plus
• Prior experience in cannabis preferred
• Outstanding phone etiquette is required
• Excellent verbal and written communication skills
• Friendly, approachable, and outgoing personality
• Working knowledge of social media platforms and tools
• Adaptable with the ability to prioritize tasks

Qualifications:

• Possess a marijuana worker permit (OLCC)
• Available to attend occasional off-site events
• Possess a high school diploma or GED equivalent certification
• Must be 21 years or older
• Professional and pleasant disposition with a focus on a positive customer service experience
• Candidate should be a self-starter, dependable, hardworking and an effective communicator
• Excellent time-management and organization skills required
• Keen eye for detail required
• Computer savviness required
• Ability to return to, and complete, tasks with frequent interruptions

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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COMPANY OVERVIEW

Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.

MISSION STATEMENT

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Join our team at Sunnyside* as a PA Operation Specialist. You will support the Regional and Dispensary leaders as well as our Marketing and Compliance teams to achieve our goals. Success is achieved by ensuring we operate efficiently and in support of our values. In support of the Regional Director, your day-to-day is focused on making connections and clarifying process for how we operate so our teams can execute varying initiatives flawlessly. Your attention to detail and strong desire to simplify and improve processes will support us being the dispensary of choice in the communities we serve.

At Sunnyside, we believe the consumer experience is paramount to all. We are passionate about education, outreach, and diversity in our dispensaries. And while focusing on those key elements of our business, we are also proud to champion employees experiencing both personal and professional growth. The PA Operations Specialist role can provide you with opportunities to:

• Collaborate with HQ and dispensary employees in a fun, educational and profitable environment


• Develop a portfolio of high quality vendors and community partners to strengthen the Sunnyside brand and increase market share.


• Strengthen the consumer experience through engagement in the community with an emphasis on normalizing and professionalizing cannabis in the communities we serve.

WHAT WE NEED IN YOU!

• Be a visible ambassador of the company's core values and mission to normalize, professionalize and revolutionize cannabis


• You should be energetic, possess strong interpersonal skills and work well with others! Collaboration is key to our team's success!


• You enjoy people but have a passion for organization, scheduling, and efficient operations.


• You hold yourself to a high level of integrity! In an industry that is highly regulated we trust in our employee's commitment to always do the right thing!

CORE JOB DUTIES

• Manage and process monthly store supply orders to include uniforms


• Create and manage schedules for all Pharmacists 1 month in advance, ensuring adequate coverage to certify Medical Patients


• Support Badging and Affiliation processes, as needed


• Works with Compliance to update SOPs and state specific procedures when new policies are established and/or reviewed.


• Collaborate with key business partners to manage all vendor and outreach events inclusive of securing approvals, communication and execution to defined standards.


• Ensure accurate use of company systems, timely data entry and accurate dispensation of all products in the Medical Marijuana Use Registry.


• Provide administrative support to Regional and Dispensary Leadership, as needed.


• Perform additional duties as assigned.


• Travel up to 25%.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent


• Minimum 1 year experience in customer service


• Retail background preferred


• Strong organization and time management skills


• Excellent verbal and written communication skills


• Demonstrated experience managing costs and expense control


• Excellent excel and self-motivation skills


• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.


• Proficient in MS Office suite including experience in data entry/management.


• Ability to develop strong cross functional relationships resulting in excellent experiences for employees, consumers, governmental agencies, community members and the public

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply


• Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply for this job with Sunnyside

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

COMPANY OVERVIEW

Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.

MISSION STATEMENT

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Join our team at Sunnyside* as a PA Operation Specialist. You will support the Regional and Dispensary leaders as well as our Marketing and Compliance teams to achieve our goals. Success is achieved by ensuring we operate efficiently and in support of our values. In support of the Regional Director, your day-to-day is focused on making connections and clarifying process for how we operate so our teams can execute varying initiatives flawlessly. Your attention to detail and strong desire to simplify and improve processes will support us being the dispensary of choice in the communities we serve.

At Sunnyside, we believe the consumer experience is paramount to all. We are passionate about education, outreach, and diversity in our dispensaries. And while focusing on those key elements of our business, we are also proud to champion employees experiencing both personal and professional growth. The PA Operations Specialist role can provide you with opportunities to:

• Collaborate with HQ and dispensary employees in a fun, educational and profitable environment


• Develop a portfolio of high quality vendors and community partners to strengthen the Sunnyside brand and increase market share.


• Strengthen the consumer experience through engagement in the community with an emphasis on normalizing and professionalizing cannabis in the communities we serve.

WHAT WE NEED IN YOU!

• Be a visible ambassador of the company's core values and mission to normalize, professionalize and revolutionize cannabis


• You should be energetic, possess strong interpersonal skills and work well with others! Collaboration is key to our team's success!


• You enjoy people but have a passion for organization, scheduling, and efficient operations.


• You hold yourself to a high level of integrity! In an industry that is highly regulated we trust in our employee's commitment to always do the right thing!

CORE JOB DUTIES

• Manage and process monthly store supply orders to include uniforms


• Create and manage schedules for all Pharmacists 1 month in advance, ensuring adequate coverage to certify Medical Patients


• Support Badging and Affiliation processes, as needed


• Works with Compliance to update SOPs and state specific procedures when new policies are established and/or reviewed.


• Collaborate with key business partners to manage all vendor and outreach events inclusive of securing approvals, communication and execution to defined standards.


• Ensure accurate use of company systems, timely data entry and accurate dispensation of all products in the Medical Marijuana Use Registry.


• Provide administrative support to Regional and Dispensary Leadership, as needed.


• Perform additional duties as assigned.


• Travel up to 25%.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent


• Minimum 1 year experience in customer service


• Retail background preferred


• Strong organization and time management skills


• Excellent verbal and written communication skills


• Demonstrated experience managing costs and expense control


• Excellent excel and self-motivation skills


• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.


• Proficient in MS Office suite including experience in data entry/management.


• Ability to develop strong cross functional relationships resulting in excellent experiences for employees, consumers, governmental agencies, community members and the public

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply


• Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply for this job with Cresco Labs

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Apply for this job with SkyMint Brands

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Job details
Job Type
Full-time
Full Job Description

Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.

IN A NUTSHELL…

Parallel is one of the largest privately held, vertically integrated, multi-state cannabis companies in the world, owning and operating dispensaries in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, facing unique challenges and constantly challenging ourselves to achieve more, then Parallel is for you. We work hard, we lean on each other, and we are passionate about a pretty ambitious vision… pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.

The Retail Operations Specialist reports to the Regional Operations Manager. This role is responsible for monitoring, reporting, and improving operational processes and practices across Florida Retail Operations. Responsible for the execution and reporting of the front-line implementation of organizational directives and procedures. Serves as subject matter expert and mentors Assistant Operations Managers.

Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.

WHAT YOU WILL BE DOING

• Creates, reviews, updates, and maintains departmental standard operating procedures (SOPs)
• Ensures compliant adherence to departmental COVID & safety directives
• Analyze, identifies needs, gaps and opportunities for operational improvements and independently leads and oversees interventions to completion
• Monitors and analyses departmental KPIs, identifies and routinely reports trends and recommendations to organizational leadership
• Monitoring store-level procurement, expenses, and identifying opportunities for improving departmental expenses
• Ensures consistent execution of retail operations in Florida across all stores
• Analyze report and ensure associate adhere to all applicable laws and regulations by providing guidance and training
• Provide routine reporting of departmental KPIs to stakeholders
• Analyze financial records to improve efficiency and make recommendations
• Synthesize, prepare, and assign duties to front line leaders related to organizational initiatives
• Ensure all FL store operations are carried out according to standard operating procedures
• Collaborate with support departments to ensure smooth execution of departmental processes
• Monitor inventory control and oversee store efficiency of inventory processes
• Lead and participate in operational meetings with relevant cross functional teams
• Assist in execution of strategic and operational objectives
• Analyze operational metrics, make inferences, and implement improvements
• May travel to conduct site visits in assigned area

EXPERIENCE AND SKILLS YOU'LL BRING

• 2-3 years proven work experience as Operations Manager or similar role
• Degree in Business, Operations Management, or related field preferred
• Strong attention to detail
• Solution-orientation
• Self-starter with a glass-half-full mentality
• Knowledge of organizational policies and operations management
• Very strong technical writing skills
• Familiarity with business and financial principles
• Excellent communication skills both written and verbal
• Ability to work calmly under pressure
• High emotional intelligence and social perceptiveness
• Leadership ability
• Systems Analysis / Systems Evaluation
• Outstanding organizational skills
• Strong working knowledge of MS Excel, data capture, analysis, & formulation2-3 years proven work experience as Operations Manager or similar role
• Age 21 or over (Required)
• High School Diploma or equivalent (Required)
• Valid Government-Issued Photo ID (Required)

YOU WILL BE SUCCESSFUL IF YOU…

• Are self-motivated; micro-managing isn't fun for anyone
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
• Can work fast and be flexible; our industry is always changing
• Play nice with others; we collaborate with each other a lot
• Think creatively; sometimes, the "traditional" solution isn't the best one

WHAT YOU GET

• Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry
• Employee discount
• Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity

PHYSICAL REQUIREMENTS

• May sit for long periods of time
• Work in office setting
• Working on a computer for long periods of time

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Apply for this job with Parallel

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

About Green Thumb Industries:
Green Thumb Industries (GTI), a national cannabis consumer packaged goods company and retailer, is dedicated to providing dignified access to cannabis while giving back to the communities in which they serve. GTI manufactures and distributes a portfolio of branded cannabis products including Rythm, Dogwalkers, The Feel Collection, incredibles and Beboe, among others. The company also owns and operates rapidly growing national retail cannabis stores called Rise™ and Essence. Headquartered in Chicago, Illinois, GTI has 13 manufacturing facilities, licenses for 95 retail locations and operations across 12 U.S. markets. Established in 2014, GTI employs approximately 1,400 people and serves thousands of patients and customers each year. GTI was named a Best Workplace 2018 by Crain’s Chicago Business. More information is available at GTIgrows.com.
As the Retail Operations Project Specialist, you will coordinate with the Retail Communications Manager projects between the field and corporate teams the broader. You The overall goal of this position is to ensure efficient and smooth day-to-day operations for the Retail team and stores. A crucial part of this role is to be the hub of knowledge with regard to where projects are in their lifecycle and to engage the right people at the right time to advance progress.
The Retail Operations Project Specialist will report to the Retail Communications Manager, while closely working with Retail Operations, Marketing, and Store Development teams to accomplish goals and duties.
Responsibilities

• Establish timelines with key milestones; include necessary stakeholders; manage the moving parts.
• Identify and manage key compliance milestones and compliance diligence.
• Maintain a master project calendar with priorities, key stakeholders, and deliverables expectations.
• Maintain and update core project tracking documents: Operational sheets, checklists, and training's.
• Maintain, update, and organize content and weekly reporting for the Retail Learning Management System (LMS platform).
  
• Prepare and maintain clear and accurate communication and project documentation, project plan, status reports, internal meeting notes, change requests, resource requests, and critical next steps.
• Track and report on project milestones as needed.
• Manage coordination of new store supplies and coordination for supply management vendor
• Make recommendations to improve the productivity, quality, and efficient delivery of products and services.
• Make recommendations to solve problems.
• Evaluate processes to determine the effectiveness of current operational activities to determine problem areas and develop solutions.
• Act as liaison between field and home office management
• Act as liaison between store operations, marketing, and store development
• Manage, supervise, and implement corporate projects as assigned
• Responsible for updating business critical information seasonally/quarterly to all stores.
• Ensure store critical information is available in a timely and efficient manner.
• Follow up and solicit feedback from the field on current tools, policies, and procedures.
• Provide feedback to enhance store operations and tools provided by corporate.
• Revise and edit new and current practices.
• Provide support to field to ensure ongoing improvement and enhancements to store systems are made.

Qualifications

• 4-year degree in operations/marketing or related field preferred
• 3 – 4 years in a related project management / operations role
• Must be a proactive thinker who is resourceful, adaptive, and able to execute
• Must have strong work ethic and attention to detail; in fact, include “RISE with us” in your cover letter.
  
• Exceptional skills with Excel, Word, Sharepoint and Project Management tools (eg Monday)
• Clear and concise written/verbal communication skills
• Cool under pressure
• Must understand and comply with the rules, regulations, policies, and procedures of GTI
• Must have a solid understanding of the Medical Cannabis laws and regulations, rules and regulations set forth by the state and the D.O.A.; a pursuit to further their understanding and knowledge of the industry and the laws is appreciated and commendable

Additional Requirements

• Must pass any and all required background checks
  
• Must be and remain compliant with all legal or company regulations for working in the industry
  
• Must possess valid driver’s license
• Must be a minimum of 21 years of age
• Must be approved by the D.O.A. to receive an Agent badge

At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace.
We can't wait to meet you.

Apply for this job with GTI

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.