Cannabis Dispatcher Customer Service Representative Jobs

Farmhouse Artisan Market is a luxury cannabis delivery service dedicated to connecting savvy consumers and connoisseurs to the highest quality, most sustainable, and healthiest products the industry has to offer. Farmhouse is a resource for those beginning to explore how cannabis can be added to a healthy, natural lifestyle as well as those who are knowledgeable and looking for the best craft cannabis goods. Whatever you are looking for, Farmhouse will deliver a bespoke cannabis experience.

We are a local, family owned and operated company founded on supporting the small and heritage farmers and makers in order to help preserve a culture that puts quality, the environment and consumer safety before anything else. We encourage buying locally and knowing your farmer and we understand the important roll aesthetics plays in enjoying the day to day. If these values resonate with you and you feel you are a customer service master, we’d love to meet you!

*Must be 21 or older

Responsibilities

• Manage large amounts of incoming calls, texts, chats and emails
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Create efficient routes with accurate delivery times for drivers, while making sure drivers have similar numbers of orders assigned to them throughout the day
• Communicate changes to delivery routes with drivers
• Document all returned orders

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Must be highly computer literate (we are Mac + iOS based) and able to type quickly
• Must have basic knowledge of cannabis products and be interested in learning more (cannabis industry experience a plus)

This is a fast paced position that requires attention to detail and the ability to remain self-directed during downtime. We are looking for an upbeat team member who is ready to take on the north bay!

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Overtime
• Weekend availability

COVID-19 considerations:
Anyone entering the office must wear a mask. We provide disinfectants for surfaces, hand sanitizer, and sinks with soap and water for frequent handwashing. There is plenty of space, and people are able to stay 6 ft apart.

Experience:

• Customer service: 3 years (Required)

Work Location: One location

Apply for this job with Farmhouse Artisan Market

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Job Purpose and Summary:

Assist with Delivery, Retail, and E-commerce departments to route, fulfill and complete customer requests in order to streamline the operational process. The position is responsible for maintaining delivery efficiency and facilitating day-to-day dispatch/fulfillment operations. It’s the Dispatcher's responsibility to work with our Driving Force to ensure that our customers receive their orders in an efficient and timely manner, all while providing excellent customer service.

Functions:

• Providing customer ETA’s

• Plan optimal routes to maximize deliveries per driver using Onfleet (previous Onfleet or similar dispatch software experience required)

• Verifying IDs, Placing orders

• Ability to troubleshoot order complications or route conflicts

• Responding to our guests on live chat

• Confirm Treez order pushes thru to Onfleet order

• Communicate with drivers about changes in address, updates about order contents

• Communicate with customers about order updates, route delays/changes

• Helping take customer orders

• Adjust customer order totals, upsell to customers, and pushing marketing specials

• Work with iHeartJane

• Adjust delivery windows to maximize orders for the day, and create route density

• Create manual orders in Onfleet when Treez does not push order through

• improvising solutions to dispatch issues as they arise, escalating to the appropriate management as needed.

• Working as a team with our drivers to ensure deliveries are completed

• Ownership of delivery team performance while on duty

• Ability to defuse and resolve problematic situations in a calm and professional manner.

• Maximizes all situations and takes every possible interaction scenario to the best suitable conclusion.

• Interacts efficiently with the team and Delivery department as needed.

• Adheres to all company policies regarding attendance, meal, and break periods.

• Cannabis knowledge is a plus but not required. Dispatch skills are required.

*

• Manage dispatch employees by making sure there are no route conflicts in their work and ensuring that maximum deliveries are being routed at all times
• Act as an ambassador of Purple Lotus and embody Purple Lotus' core values: Humility, Excellence, and Resilience.

• Requirements: *
• Familiarity with G-Suite (Gdocs, Gsheets, Email)
• Experience using Onfleet or similar dispatching software
• 2+ years of dispatching experience in a high volume, last mile dispatch position
• Ability to work in a fast-paced environment
• Team Oriented
• Punctual/ Accountable
• Detail-oriented
• Ability to effectively communicate with our customers, drivers, and management
• Has the desire to close customers while providing excellent customer service
• Must have the ability to make decisions and problem solve
• Can implement feedback (coachable)
• Positive attitude
• Proven customer support experience or experience as a client service representative
• Strong phone etiquette and active listening skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize, and manage time effectively
• Looking to grow within the company
• Needs to be 21+
• Must have the availability to work on the weekends

Physical Demands & Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, and handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Administrative and Managerial Responsibilities: *
*

• Coordinate with inventory on stock levels and product discrepancies
• Items that need to be ordered (ice packs) are communicated to Nick and Jaime.
• Build positive team relationships throughout your department and Purple Lotus
• Will require working varied hours/days, including nights, weekends, holidays, and/or events, on occasion
• Work will generally be performed inside a fast-paced medical cannabis dispensary.
• Demonstrate ownership, accountability, initiative, and quality of work
• Present a professional image in appearance, actions, and words.
• Enforcing SOPs and policies
• Completing assigned tasks and communicating when help is needed.
• Samsara video retrieval and monitoring

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

COVID-19 considerations:
Temperature checks and available PPE

Ability to commute/relocate:

• San Jose, CA 95112: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location

Apply for this job with Purple Lotus

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

21+ years old

Dispatch/ Delivery Driver (Vehicle Provided)

Familiar with Eureka and outside areas preferred

Outlook and Microsoft knowledgeable

Good Customer Service/ phone skills

Cannabis knowledgeable

Must provide CLEAN California driving record from DMV

Job Type: Full-time

Pay: $15.50 per hour

Benefits:

• Employee discount
• Health insurance
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Tips

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• California Drivers License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

At butter Modern Cannabis, customer service is paramount among all other aspects of our business. As a dispatcher you are primarily responsible for attending to each order placed via phone or online and effectively communicating with each customer. Beyond customer service, a dispatcher will being able to proficiently dispatch orders to drivers and ensure that the product reaches the customer in a timely manor while communicating with the customer about their ETA.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.50 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Santa Ana, CA 92704: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location

Apply for this job with Butter Modern Cannabis

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

21+ years old

Dispatch/ Delivery Driver (Vehicle Provided)

Familiar with Eureka and outside areas preferred

Outlook and Microsoft knowledgeable

Good Customer Service/ phone skills

Cannabis knowledgeable

Must provide CLEAN driving record from DMV

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental Pay:

• Tips

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• California Drivers License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

Apply for this job with Humboldt's Premium

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Smoakland is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Sales Dispatcher Representative to join our growing team of dedicated cannabis enthusiasts!

The ideal candidate is a self-starter willing to work independently and in a team setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in the Oakland or surrounding areas.

*MUST BE AT LEAST 21 YEARS OLD

*Customer service is what separates the best from the rest.

*Upward mobility opportunity for exemplary employees.

Responsibilities

-Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.

-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.

-Answering all review's on weedmaps, and updating daily call logs from our different advertising platforms

-Cultivates customer relationships and manage account needs on an individual basis

-Maintains accurate records of all new and existing clients.

-Assists the company in helping develop and execute long-term goals.

-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients

Requirements

-Must type at least 60WPM

-Minimum two years experience in sales and or customer service.

-Strong understanding of customer service needs.

-Great organization skills, in office and digitally.

-Ability to set and execute goals promptly.

-Understanding of sales and performance metrics.

-Strong work ethic and ability to work unsupervised.

-Excellent verbal and written communication skills with clients and coworkers.

-Problem-solving & negotiation skills.

-Positive attitude with the desire to be part of an exciting expanding company.

Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for Smoaklands Team, to the email on this posting.

Job Types: Full-time, Part-time

Salary: $16.00 /hour

Experience:

• relevant: 1 year (Preferred)
• Call Center: 1 year (Preferred)
• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Flexible schedule

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Schedule:

• Monday to Friday
• Weekends required
• 8 hour shift

Apply for this job with Smoakland Delivery

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Smoakland is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Sales Dispatcher Representative to join our growing team of dedicated cannabis enthusiasts!

The ideal candidate is a self-starter willing to work independently and in a team setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in the Oakland or surrounding areas.

*MUST BE AT LEAST 21 YEARS OLD

*Customer service is what separates the best from the rest.

*Upward mobility opportunity for exemplary employees.

Responsibilities

-Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.

-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.

-Answering all review's on weedmaps, and updating daily call logs from our different advertising platforms

-Cultivates customer relationships and manage account needs on an individual basis

-Maintains accurate records of all new and existing clients.

-Assists the company in helping develop and execute long-term goals.

-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients

Requirements

-Must type at least 60WPM

-Minimum two years experience in sales and or customer service.

-Strong understanding of customer service needs.

-Great organization skills, in office and digitally.

-Ability to set and execute goals promptly.

-Understanding of sales and performance metrics.

-Strong work ethic and ability to work unsupervised.

-Excellent verbal and written communication skills with clients and coworkers.

-Problem-solving & negotiation skills.

-Positive attitude with the desire to be part of an exciting expanding company.

Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for Smoaklands Team, to the email on this posting.

Job Types: Full-time, Part-time

Salary: $16.00 /hour

Experience:

• relevant: 1 year (Preferred)
• Call Center: 1 year (Preferred)
• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Flexible schedule

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Schedule:

• Monday to Friday
• Weekends required
• 8 hour shift

Apply for this job with Smoakland Delivery

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.