Cannabis Patient Support Specialist Jobs
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Here are 7 cannabis jobs mentioning "patient support specialist" in May 2024, at companies like Kaya Life, Ohio Medical First Step, and Bloom Medicinals, including positions such as Patient Support Specialist, and Health Education & Patient Support Specialist.
More than 30+ days
Times are changing. More and more people are turning to medical marijuana for natural relief from symptoms of chronic and serious illness. Here at Kaya Life, we are honored and proud to help lead the charge! Our team of experienced physicians and knowledgeable staff are committed to providing Pensacola, Santa Rosa Beach, and Panama City residents with a medical marijuana resource for information and treatment on a wide variety of ailments, as well as compassion, dignity, and a commitment to patient satisfaction.
Kaya Life is looking for a Patient Support Specialists (PSS) to work collaboratively with our Practice Managers, Cannabis Advisors and physicians to support patients. Patient Support Specialists serve as the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSS has direct contact with patients and creates an atmosphere of trust and confidence while explaining our process to patients in a skillful, safe, and accurate manner.
The PSS demonstrates leadership behaviors while focusing on process excellence, skills, and sensitivity to confidentiality and accuracy of patient information. Under the direction of the practice manager, performs daily activities accurately and on time.
YOU WILL NOT BE CONSIDERED IF YOU DO NOT COMPLETE THE SKILLS TESTS!
What You will do....
- Work part-time approximately 30 hours per week
- Provide quality, error-free work in a fast-paced environment
- Work independently with minimal supervision
- Must have a solid understanding of the Microsoft Office Suite and the ability to navigate its’ programs
- Maintain working knowledge of State and Federal Medical Marijuana Laws
- Maintain required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, fellow teammates and the public in general.
- Answer and route incoming calls, as appropriate and take messages when necessary
- Responding to voicemail messages
- Greet incoming patients scheduled for appointments and walk-ins and verify on each visit that the patient registration information is current
- Update any changes and notify the Practice Manager of any walk-in patients
- Cross train with other support staff to ensure the practice’s routines are not backlogged or interrupted
- Capturing patient information
- Ensuring the smooth operation of the practice by adhering to policies and procedures and reporting on changes that have to be made
- Sending and receiving paperwork via Updox
- Ensuring that new patients are fully informed on what is needed for initial consultation, follow up, recertifications, and state renewal
- Contacting patients overdue for their recertifications and maintaining an organized running list of patients yet to recertify
- Running a square report daily to see which patients' certifications have expired
- Contacting patients that have paid for their appointments but haven’t scheduled yet
- Helping prep the daily sheet for the following day (turn on msg, ID, DX, etc.)
- Using Constant Contact to add patients into their contact group for their certification end date
- Using E-FORSCE to look up patients’ records and add documents into their chart so that the physician can see their OD risk score
- Entering patients into the state registry and assisting them in registering themselves
- Helping patients renew their certification using the OMMU
- Diffusing difficult patients and helping them to understand the value of Kaya Life care
- Checking the Yolee leads sheet for new leads
- Other job duties as assigned by the Practice Manager and Kaya Life leadership
What It Takes....
- Minimum 1 year in a Patient Centered environment
- Customer service in a service environment is preferred.
- Excellent communication and interpersonal skills
- Strong organizational, multi-tasking, and time management abilities
- Being Tech Savvy (preferred)
- Experience working with the Google Suite
- Talent and Knowledge of the Microsoft Office Suite
- A Laptop with a strong WIFI connection
- A Smartphone
- Flexibility to work in any one of the three practices is a plus.
Job Type: Full-time
Pay: $15.00 per hour
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Pensacola Beach, FL: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- When would you be available to start?
- How comfortable are you with Excel?
Experience:
- Patient Care and/or Patient Support: 1 year (Required)
Shift availability:
- Day Shift (Required)
Work Location: One location
Apply for this job with Kaya Life
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Ohio Cannabis Connection is expanding their Patient Support Team and now hiring a part time Patient Support Specialist to work at our West Chester office. The successful candidate is friendly and outgoing and has advanced skills of computer literacy, correspondence with emails, and excellent data entry abilities. A medical background is a plus. The candidate must be punctual and dependable with reliable transportation and be able to work in a fast-paced office setting.
Hours: Monday through Friday 8:30 - 12:30. Saturday 9-1.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, and provide solutions and/or alternative answers
- Keep records of all conversations in our call center database in a comprehensible way
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with EMR system
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
- Medical terminology: 1 year (Preferred)
- Call center: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: One location
Apply for this job with Ohio Medical First Step
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Times are changing. More and more people are turning to medical marijuana for natural relief from symptoms of chronic and serious illness. Here at Kaya Life, we are honored and proud to help lead the charge! Our team of experienced physicians and knowledgeable staff are committed to providing Pensacola, Santa Rosa Beach, and Panama City residents with a medical marijuana resource for information and treatment on a wide variety of ailments, as well as compassion, dignity, and a commitment to patient satisfaction.
Kaya Life is looking for a Patient Support Specialists (PSS) to work collaboratively with our Practice Managers, Cannabis Advisors and physicians to support patients. Patient Support Specialists serve as the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSS has direct contact with patients and creates an atmosphere of trust and confidence while explaining our process to patients in a skillful, safe, and accurate manner.
The PSS demonstrates leadership behaviors while focusing on process excellence, skills, and sensitivity to confidentiality and accuracy of patient information. Under the direction of the practice manager, performs daily activities accurately and on time.
What You will do....
- Work part-time approximately 30 hours per week
- Provide quality, error-free work in a fast-paced environment
- Work independently with minimal supervision
- Must have a solid understanding of the Microsoft Office Suite and the ability to navigate its’ programs
- Maintain working knowledge of State and Federal Medical Marijuana Laws
- Maintain required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, fellow teammates and the public in general.
- Answer and route incoming calls, as appropriate and take messages when necessary
- Responding to voicemail messages
- Greet incoming patients scheduled for appointments and walk-ins and verify on each visit that the patient registration information is current
- Update any changes and notify the Practice Manager of any walk-in patients
- Cross train with other support staff to ensure the practice’s routines are not backlogged or interrupted
- Capturing patient information
- Ensuring the smooth operation of the practice by adhering to policies and procedures and reporting on changes that have to be made
- Sending and receiving paperwork via Updox
- Ensuring that new patients are fully informed on what is needed for initial consultation, follow up, recertifications, and state renewal
- Contacting patients overdue for their recertifications and maintaining an organized running list of patients yet to recertify
- Running a square report daily to see which patients' certifications have expired
- Contacting patients that have paid for their appointments but haven’t scheduled yet
- Helping prep the daily sheet for the following day (turn on msg, ID, DX, etc.)
- Using Constant Contact to add patients into their contact group for their certification end date
- Using E-FORSCE to look up patients’ records and add documents into their chart so that the physician can see their OD risk score
- Entering patients into the state registry and assisting them in registering themselves
- Helping patients renew their certification using the OMMU
- Diffusing difficult patients and helping them to understand the value of Kaya Life care
- Checking the Yolee leads sheet for new leads
- Other job duties as assigned by the Practice Manager and Kaya Life leadership
What It Takes....
- Minimum 1 year in a Patient Centered environment
- Customer service in a service environment is preferred.
- Excellent communication and interpersonal skills
- Strong organizational, multi-tasking, and time management abilities
- Being Tech Savvy (preferred)
- Experience working with the Google Suite
- Talent and Knowledge of the Microsoft Office Suite
- A Laptop with a strong WIFI connection
- A Smartphone
- Flexibility to work in any one of the three practices is a plus.
Job Type: Part-time
Pay: $15.00 per hour
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Pensacola Beach, FL: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- When would you be available to start?
- How comfortable are you with Excel?
Experience:
- Patient Care and/or Patient Support: 1 year (Required)
Shift availability:
- Day Shift (Required)
Work Location: Multiple Locations
Apply for this job with Kaya Life
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Patient Support Specialists (PSS) work collaboratively with Practice Manager, Cannabis Advisors and physicians to support patients. They serve as the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSS has direct contact with patients and creates an atmosphere of trust and confidence while explaining our process to patients in a skillful, safe, and accurate manner.
The PSS demonstrates leadership behaviors while focusing on process excellence, skills, and sensitivity to confidentiality and accuracy of patient information. Under the direction of the practice manager, performs daily activities accurately and on time.
What You will do....
- Provide quality, error-free work in a fast-paced environment.
- Work independently with minimal supervision
- Must have a solid understanding of the Microsoft Office Suite and the ability to navigate its’ programs
- Maintain working knowledge of State and Federal Medical Marijuana Laws
- Maintain required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, fellow teammates and the public in general.
- Answer and route incoming calls, as appropriate and take messages when necessary
- Responding to voicemail messages
- Greet incoming patients scheduled for appointments and walk-ins and verify on each visit that the patient registration information is current
- Update any changes and notify the Practice Manager of any walk-in patients
- Cross train with other support staff to ensure the practice’s routines are not backlogged or interrupted
- Capturing patient information
- Ensuring the smooth operation of the practice by adhering to policies and procedures and reporting on changes that have to be made
- Sending and receiving paperwork via Updox
- Ensuring that new patients are fully informed on what is needed for initial consultation, follow up, recertifications, and state renewal
- Contacting patients overdue for their recertifications and maintaining an organized running list of patients yet to recertify
- Running a square report daily to see which patients' certifications have expired
- Contacting patients that have paid for their appointments but haven’t scheduled yet
- Helping prep the daily sheet for the following day (turn on msg, ID, DX, etc.)
- Using Constant Contact to add patients into their contact group for their certification end date
- Using E-FORSCE to look up patients’ records and add documents into their chart so that the physician can see their OD risk score
- Entering patients into the state registry and assisting them in registering themselves
- Helping patients renew their certification using the OMMU
- Diffusing difficult patients and helping them to understand the value of Kaya Life care
- Checking the Yolee leads sheet for new leads
- Other job duties as assigned by the Practice Manager and Kaya Life leadership
What It Takes....
- Minimum 1 year in a Patient Centered environment
- Customer service in a service environment is preferred.
- Excellent communication and interpersonal skills
- Strong organizational, multi-tasking, and time management abilities
- Being Tech Savvy (preferred)
- Experience working with the Google Suite
- Talent and Knowledge of the Microsoft Office Suite
- A Laptop with a strong WIFI connection
- A Smartphone
- Flexibility to work in any one of the three practices is a plus.
Job Type: Part-time
Pay: $15.00 per hour
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Pensacola, FL 32501: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- When would you be available to start?
Experience:
- Patient Care and/or Patient Support: 1 year (Required)
Shift availability:
- Day Shift (Required)
Work Location: One location
Apply for this job with Kaya Life
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Ohio Cannabis Connection is expanding their Patient Support Team and now hiring a Patient Support Specialist to work at our West Chester office. The successful candidate is friendly and outgoing and has advanced skills of computer literacy, correspondence with emails, and excellent data entry abilities. A medical background is a plus. The candidate must be punctual and dependable with reliable transportation and be able to work in a fast-paced office setting.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, and provide solutions and/or alternative answers
- Keep records of all conversations in our call center database in a comprehensible way
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with EMR system
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
- Rotating weekends
- Weekend availability
Supplemental Pay:
- Bonus pay
Education:
- Associate (Required)
Experience:
- Customer service: 2 years (Required)
- Medical terminology: 1 year (Preferred)
- Call center: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: One location
Apply for this job with Ohio Medical First Step
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Patient Support Specialist Posting
At Kaya Life, we are committed to caring for our patients with purpose and integrity. Currently we are seeking a Patient Support Specialist for our medical practice to ensure that we continue to provide all patients with high quality, efficient care. We are an amazing team that works hard to support each other and we are seeking a phenomenal addition like you who believes that excellent patient care is as imperative as we do. The Patient Support Specialist will be a competent professional who is responsible for assisting our clients from the moment that they become Kaya Life patients. Ultimately, we are looking for an energetic and positive employee who can help us with the clerical duties required to provide compassionate care to our cannabis patients. Our patients are our first priority. We are a paperless office, thus candidates must be adept at utilization of computer programs such as an electronic medical records, electronic faxes, Square, and Excel.
What You Will Do:
- Work in a medical practice providing administrative and clerical support to our patients
- Greet patients and check them in/out, while obtaining necessary documentation
- Verify and enter demographic information
- Complete medical record release requests
- Schedule/confirm patient appointments
- Collect payments and reconcile all daily reports and deposits for accuracy
- Provide other general office and clerical support as assigned
What You Will Need:
- High school diploma or GED required
- Excellent patient service skills
- Reliable transportation
- A cell phone and laptop
- Previous experience in a medical setting preferred
This entry level position is designed to train individuals looking for advancement within our organization and the Cannabis industry.
Start date is immediately!
Job Type: Part-time 28 hours per week
Pay: $15.00 per hour
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
- 401(k) matching
- Paid time off
- Paid training
Schedule:
- 8 hour shift
Application Question(s):
- Are you able and available to work in Santa Rosa Beach, FL or Panama City, FL?
Education:
- High school or equivalent (Required)
Experience:
- medical practice: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: Multiple Locations
Apply for this job with Kaya Life
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Reports to: Head of Patient Experience & Clinical Engagement
Coordinates with: Dispensary GM, Dispensary Staff, Health Education Team
Bloom Medicinals
Bloom Medicinals is a female-owned, family-run medical marijuana company with dispensaries in Arkansas, and across the U.S. We are currently seeking a Health Education & Patient Support Specialist for our Texarkana location. The successful candidate will elevate our mission of providing patients with a better quality of life through the highest clinical standards and informed compassionate care.
Job Description
You are a healthcare professional who is passionate about patient advocacy and education for medical cannabis patients. You are comfortable working with diverse populations and have what it takes to engage stakeholders at all levels to provide the best possible patient experience. You are self-motivated and committed to helping patients achieve a better quality of life.
Responsibilities
- Establish dispensary as a center of excellence by delivering patient-centered care, education, consultations, support programs, and patient experience.
- Attract patients to our dispensary and serve as brand ambassador for Bloom Medicinals.
- Consult with patients and caregivers over the phone and in-person.
- Facilitate events, support groups, trainings, seminars, and other related activities in a seamless and timely manner.
- Establish mindful and effective communication with key stakeholders across the industry.
- Assist patients with their plan of care, product knowledge, card registration, registration renewal, and general inquiries as needed providing a warm hand-off from the time of leaving their physician’s office to becoming a patient.
- Contribute to the creation of patient education, presentations, and materials.
- Cultivate collaborative relationships and opportunities with local organizations.
- Boost programs and initiatives to increase company visibility within your targeted region.
- Facilitate internal continuing education and be an internal resource as a content expert and trainer of proprietary communication tools.
- Prepare and deliver timely and accurate reports and metrics to managers for strategic analysis.
- Maintain and organize a calendar of activities and events.
- Advocate for Bloom Medicinals’ mission, values, and culture of compassion.
- Gain and maintain a current and in-depth understanding of the Arkansas Dept of Health MMJ program, and company policies and regulations.
- Keep a finger on the pulse of the current market and report insights to help influence overall market strategy.
- Uphold a professional appearance representing the organization
- Candidate must be a self-starter and able to work a collaborative environment and thrive in a fast-paced environment.
- Some weekends required.
- Other responsibilities as needed
Skills & Qualifications
- Bachelor’s degree, Masters preferred
- Clinical or healthcare administration professional strongly preferred
- Healthcare marketing and/or education experience highly desirable
- Effective relationship builder with strong communication and listening skills
- Existing community networks a big plus
- Adaptable, resilient, dedicated, with a long-term vision in an ever-changing start-up environment
- Entrepreneurial team player able to work autonomously and collaboratively
- Demonstrated ability to build initiatives from scratch
- Excellent persuasive verbal and written communication skills
- Able to communicate ideas to diverse groups and comfortable with public speaking
- Data-driven and results-focused
- Highly organized with strong time management and project management skills
- Creative and analytical problem solver
- Proficient computer skills (Microsoft Office, G Suite, CRM software, ClickUp, etc.)
- Must be able to pass a background check and obtain and maintain a security clearance
- Must have and maintain a valid driver's license and reliable mode of transportation
- Job Type: Full-time
Job Type: Full-time
Salary: $50,000.00 to $55,000.00 /year
Experience:
- healthcare: 5 years (Preferred)
Education:
- Bachelor's (Preferred)
Additional Compensation:
- Bonuses
Benefits:
- Paid time off
Typical start time:
- 10AM
Typical end time:
- 6PM
Schedule:
- Monday to Friday
- Weekends required
Apply for this job with Bloom Medicinals
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.