Cannabis It Help Desk Support Jobs

We are The Pharm and Sunday Goods and we’re on a mission to revolutionize the cannabis industry at scale creating a better, more consistent cannabis experience helping our clients live positive, balanced, and relaxed lives. We believe that things are just better when each and every one of us is working towards the same set of goals, and we are beyond excited that you’d consider joining us on our mission.

We launched in 2016 with a simple goal: use our decades of experience to provide a better way for cannabis users to experience the amazing benefits of this miracle plant on their terms and do it at scale. Make the process dramatically more efficient. Make it hassle-free. Provide the best products with the most amazing experience. And offer it online. Cannabis is the future—of medicine, of industry, of culture, and we are here to do cannabis right, sun-grown, in nature, as it was always meant to be. The cannabis industry is primed for a revolution and we are leading that call. The time is now.

Welcome to #feelgood. Welcome to The Pharm and Sunday Goods!

Position: Help Desk Specialist (IT)

Location: Willcox, AZ

As the Help Desk Specialist, you receive requests from users for support or advice, and respond within the guidelines of the established process. Monitors and responds to open Help Desk tickets and other requests for basic IT support, to include but not limited to assistance with: email, VPN, drive mapping, or program installs. Assists departments to maintain, repair, and upgrade Information Technology systems as directed. Information Technology systems include equipment, networks, software systems and business applications, as well as telephone and voicemail systems plus copy machines and other printer devices. This position will report to the Director of Information Systems.

Your Impact on Our Mission

? Objective (why does the role exist): To provide technical assistance to users either in person or remotely for both hardware and software support.

? Key Result (how does the role contribute to the mission): Maximum end-user uptime.

? Key Result (how will it be measured): Reduced ticket response times with timely resolutions.

Who You Are:

• Stand -in experience – wide range of technical knowledge
• Works well under pressure
• Detail oriented and takes ownership in your work.
• Thrives in multi-tasking
• Reliable and Can-do attitude
• Flexibility to handle emergencies outside regular business hours
• Fast learner who is a critical & independent thinker.
• Excited about teaching others new processes, searches for ways to increase efficiency
• Eager to learn in an evolving environment that presents unique challenges and learning experiences.

Essential Functions:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides IT answers to internal customers by identifying problems, researching answers, and guiding clients through corrective steps.
• Provide software support for tier 1 & 2 support
• Improves internal user IT experience by assisting with efficiencies and troubleshooting issues.
• Participates in development of end user training programs by identifying learning issues and recommending instructional language.
• Maintain licenses for various software platforms, registrars, etc.
• Improves system performance by identifying problems and recommending enhancements.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Responds to inquiries concerning systems operation and diagnoses system hardware, software and operator problems. Track and logs resolutions to user support calls.
• Responds to user requests within the guidelines of the established process for determining priority versus regular work flow. Ensures that users are informed of the progress and resolution of requests.
• Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions to reach a satisfactory resolution.
• Recommends or performs minor remedial actions to correct problems.
• Maintains the organization’s desktop hardware and software.
• Maintain an equipment log for end-user devices
• Observe system functions to verify correct system operation.
• Works with supervisor to maintain overall system security.
• Assists with the installation, rerouting, and/or removal of network and phone cables as assigned.
• Manage critical customers incidents, associated to customer communication, activities and any appropriate escalations;
• Provide information about incidents analysis and KPIs;
• Manage and collaborate with third party suppliers and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels
• Measure, monitor, and work to drive down incident levels. This will relate to Product and Customer problems. Ensure that the Service Desk actively participates in improving the usability and reliability of services.
• Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities.
• Assist supervisor in assuring the Service Desk is fully using appropriate knowledge management tools and practices to provide a more effective and efficient service to customers.
• Contribute to the success of the business and assist in improving the overall customers experience within the team.
• Review aspects for improvement with own practices and processes and ensure that communication takes place across the whole area of responsibility.
• Other duties as may be assigned

What You Have:

• 21 years of age or older
• Degree in computer science or related field, or exceptional experience in a modern environment
• Minimum of two (2) years of IT support service required.
• Experience with Microsoft based systems.
• Strong IT skills, process improvement knowledge and an understanding of manufacturing & production work flow and business strategy aptitude a plus.
• Familiarity with IT standards such as ISO, familiar with problem solving analytics such as Root Cause Analysis also preferred.
• Experience in dealing with end user support issues, with exceptional customer service skills.
• Basic skills in *Windows Server system administration* TCP/IP networking, installation, maintenance and configuration* Ethernet installation and maintenance* 802.11 wireless networking* VPN* Firewalls* Familiarity with Microsoft Office applications* Telecommunications.
• Possess good organizational skills and ability to positively handle changing priorities.
• Ability to work with all levels of the organization and external contacts in a professional manner.
• Ability to sit for extended periods of time, up to 8 hours a day.
• Ability to bend, reach, twist and crouch to access computer hook ups as needed which may be under desks or hard to reach.
• Must be able to lift up to 25 lbs frequently to move equipment.

Ideally, you also have (optional)

• MRP and ERP systems experience
• Cannabis industry experience, or other manufacturing/production experience is a plus
• Bilingual – English & Spanish is a plus!

Please note before applying for the role: as a company, we take hiring very seriously. Interviewing with us may include video, phone and on-site interviews, projects, and scenario based situations. Although we are unable to follow-up with each and everyone, we do our best to run a thorough process for candidates with whom we identify a potential fit.

About Us:

We are looking for our next teammate to join a community that is dedicated to revolutionizing the cannabis industry. We believe everyone should have access to the benefits of cannabis-based plant medicine. We are growing all-natural, top-quality cannabis that produces specific effects through high-integrity growing — effects that shine through our respect for the whole plant. The Cannabis industry is prime for a revolution and are here to deliver the premier products and most amazing experience in cannabis. We have a dream to empower our patients and clients through an all natural flower, sun grown, as nature intended and to do it at scale giving them an easier and more consistent cannabis experience. If you want to be part of something historic, have true love and passion for a person’s right to well-being, reverence for nature, and love serving patients and clients by contributing to something that is larger than you, then we want to invite you to share your unique knowledge and gifts with our community.

We are a growth culture! What that means is you will be expected to learn, innovate, and adapt in our fast moving, start-up environment. We are looking for partners, not employees who will embrace a collaborative partnership mentality, lead by example, and deliver innovative results. We succeed as a team with no room for ego. If you are ready to take up our mission as your own by adding direct value to our cause, we are excited to hear from you.

We Offer:

• The opportunity to make a difference in a fast growth startup environment with
• unlimited potential for growth
• A fun and focused team atmosphere where we grow, personally and
• professionally and lead by example
• Benefits of course, including medical, vision and dental coverage
• Paid Holidays, 7 of them every year
• Flexible PTO with 12 days in your first year
• Recognition and Rewards for a job well done
• Casual Dress where jeans are welcome

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

Apply for this job with The Pharm & Sunday Goods

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We are The Pharm and Sunday Goods and we’re on a mission to revolutionize the cannabis industry at scale creating a better, more consistent cannabis experience helping our clients live positive, balanced, and relaxed lives. We believe that things are just better when each and every one of us is working towards the same set of goals, and we are beyond excited that you’d consider joining us on our mission.

We launched in 2016 with a simple goal: use our decades of experience to provide a better way for cannabis users to experience the amazing benefits of this miracle plant on their terms and do it at scale. Make the process dramatically more efficient. Make it hassle-free. Provide the best products with the most amazing experience. And offer it online. Cannabis is the future—of medicine, of industry, of culture, and we are here to do cannabis right, sun-grown, in nature, as it was always meant to be. The cannabis industry is primed for a revolution and we are leading that call. The time is now.

Welcome to #feelgood. Welcome to The Pharm and Sunday Goods!

Position: Help Desk Specialist (IT)

Location: Willcox, AZ

As the Help Desk Specialist, you receive requests from users for support or advice, and respond within the guidelines of the established process. Monitors and responds to open Help Desk tickets and other requests for basic IT support, to include but not limited to assistance with: email, VPN, drive mapping, or program installs. Assists departments to maintain, repair, and upgrade Information Technology systems as directed. Information Technology systems include equipment, networks, software systems and business applications, as well as telephone and voicemail systems plus copy machines and other printer devices. This position will report to the Director of Information Systems.

Your Impact on Our Mission

? Objective (why does the role exist): To provide technical assistance to users either in person or remotely for both hardware and software support.

? Key Result (how does the role contribute to the mission): Maximum end-user uptime.

? Key Result (how will it be measured): Reduced ticket response times with timely resolutions.

Who You Are:

• Stand -in experience – wide range of technical knowledge
• Works well under pressure
• Detail oriented and takes ownership in your work.
• Thrives in multi-tasking
• Reliable and Can-do attitude
• Flexibility to handle emergencies outside regular business hours
• Fast learner who is a critical & independent thinker.
• Excited about teaching others new processes, searches for ways to increase efficiency
• Eager to learn in an evolving environment that presents unique challenges and learning experiences.

Essential Functions:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides IT answers to internal customers by identifying problems, researching answers, and guiding clients through corrective steps.
• Provide software support for tier 1 & 2 support
• Improves internal user IT experience by assisting with efficiencies and troubleshooting issues.
• Participates in development of end user training programs by identifying learning issues and recommending instructional language.
• Maintain licenses for various software platforms, registrars, etc.
• Improves system performance by identifying problems and recommending enhancements.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Responds to inquiries concerning systems operation and diagnoses system hardware, software and operator problems. Track and logs resolutions to user support calls.
• Responds to user requests within the guidelines of the established process for determining priority versus regular work flow. Ensures that users are informed of the progress and resolution of requests.
• Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions to reach a satisfactory resolution.
• Recommends or performs minor remedial actions to correct problems.
• Maintains the organization’s desktop hardware and software.
• Maintain an equipment log for end-user devices
• Observe system functions to verify correct system operation.
• Works with supervisor to maintain overall system security.
• Assists with the installation, rerouting, and/or removal of network and phone cables as assigned.
• Manage critical customers incidents, associated to customer communication, activities and any appropriate escalations;
• Provide information about incidents analysis and KPIs;
• Manage and collaborate with third party suppliers and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels
• Measure, monitor, and work to drive down incident levels. This will relate to Product and Customer problems. Ensure that the Service Desk actively participates in improving the usability and reliability of services.
• Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities.
• Assist supervisor in assuring the Service Desk is fully using appropriate knowledge management tools and practices to provide a more effective and efficient service to customers.
• Contribute to the success of the business and assist in improving the overall customers experience within the team.
• Review aspects for improvement with own practices and processes and ensure that communication takes place across the whole area of responsibility.
• Other duties as may be assigned

What You Have:

• 21 years of age or older
• Degree in computer science or related field, or exceptional experience in a modern environment
• Minimum of two (2) years of IT support service required.
• Experience with Microsoft based systems.
• Strong IT skills, process improvement knowledge and an understanding of manufacturing & production work flow and business strategy aptitude a plus.
• Familiarity with IT standards such as ISO, familiar with problem solving analytics such as Root Cause Analysis also preferred.
• Experience in dealing with end user support issues, with exceptional customer service skills.
• Basic skills in *Windows Server system administration* TCP/IP networking, installation, maintenance and configuration* Ethernet installation and maintenance* 802.11 wireless networking* VPN* Firewalls* Familiarity with Microsoft Office applications* Telecommunications.
• Possess good organizational skills and ability to positively handle changing priorities.
• Ability to work with all levels of the organization and external contacts in a professional manner.
• Ability to sit for extended periods of time, up to 8 hours a day.
• Ability to bend, reach, twist and crouch to access computer hook ups as needed which may be under desks or hard to reach.
• Must be able to lift up to 25 lbs frequently to move equipment.

Ideally, you also have (optional)

• MRP and ERP systems experience
• Cannabis industry experience, or other manufacturing/production experience is a plus
• Bilingual – English & Spanish is a plus!

Please note before applying for the role: as a company, we take hiring very seriously. Interviewing with us may include video, phone and on-site interviews, projects, and scenario based situations. Although we are unable to follow-up with each and everyone, we do our best to run a thorough process for candidates with whom we identify a potential fit.

About Us:

We are looking for our next teammate to join a community that is dedicated to revolutionizing the cannabis industry. We believe everyone should have access to the benefits of cannabis-based plant medicine. We are growing all-natural, top-quality cannabis that produces specific effects through high-integrity growing — effects that shine through our respect for the whole plant. The Cannabis industry is prime for a revolution and are here to deliver the premier products and most amazing experience in cannabis. We have a dream to empower our patients and clients through an all natural flower, sun grown, as nature intended and to do it at scale giving them an easier and more consistent cannabis experience. If you want to be part of something historic, have true love and passion for a person’s right to well-being, reverence for nature, and love serving patients and clients by contributing to something that is larger than you, then we want to invite you to share your unique knowledge and gifts with our community.

We are a growth culture! What that means is you will be expected to learn, innovate, and adapt in our fast moving, start-up environment. We are looking for partners, not employees who will embrace a collaborative partnership mentality, lead by example, and deliver innovative results. We succeed as a team with no room for ego. If you are ready to take up our mission as your own by adding direct value to our cause, we are excited to hear from you.

We Offer:

• The opportunity to make a difference in a fast growth startup environment with
• unlimited potential for growth
• A fun and focused team atmosphere where we grow, personally and
• professionally and lead by example
• Benefits of course, including medical, vision and dental coverage
• Paid Holidays, 7 of them every year
• Flexible PTO with 12 days in your first year
• Recognition and Rewards for a job well done
• Casual Dress where jeans are welcome

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Willcox, AZ 85643: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

Apply for this job with The Pharm & Sunday Goods

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We are The Pharm and Sunday Goods and we’re on a mission to revolutionize the cannabis industry at scale creating a better, more consistent cannabis experience helping our clients live positive, balanced, and relaxed lives. We believe that things are just better when each and every one of us is working towards the same set of goals, and we are beyond excited that you’d consider joining us on our mission.

We launched in 2016 with a simple goal: use our decades of experience to provide a better way for cannabis users to experience the amazing benefits of this miracle plant on their terms and do it at scale. Make the process dramatically more efficient. Make it hassle-free. Provide the best products with the most amazing experience. And offer it online. Cannabis is the future—of medicine, of industry, of culture, and we are here to do cannabis right, sun-grown, in nature, as it was always meant to be. The cannabis industry is primed for a revolution and we are leading that call. The time is now.

Welcome to #feelgood. Welcome to The Pharm and Sunday Goods!

Position: Help Desk Specialist (IT)

Location: Willcox, AZ

As the Help Desk Specialist, you receive requests from users for support or advice, and respond within the guidelines of the established process. Monitors and responds to open Help Desk tickets and other requests for basic IT support, to include but not limited to assistance with: email, VPN, drive mapping, or program installs. Assists departments to maintain, repair, and upgrade Information Technology systems as directed. Information Technology systems include equipment, networks, software systems and business applications, as well as telephone and voicemail systems plus copy machines and other printer devices. This position will report to the Director of Information Systems.

Your Impact on Our Mission

➢ Objective (why does the role exist): To provide technical assistance to users either in person or remotely for both hardware and software support.

➢ Key Result (how does the role contribute to the mission): Maximum end-user uptime.

➢ Key Result (how will it be measured): Reduced ticket response times with timely resolutions.

Who You Are:

• Stand -in experience – wide range of technical knowledge
• Works well under pressure
• Detail oriented and takes ownership in your work.
• Thrives in multi-tasking
• Reliable and Can-do attitude
• Flexibility to handle emergencies outside regular business hours
• Fast learner who is a critical & independent thinker.
• Excited about teaching others new processes, searches for ways to increase efficiency
• Eager to learn in an evolving environment that presents unique challenges and learning experiences.

Essential Functions:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides IT answers to internal customers by identifying problems, researching answers, and guiding clients through corrective steps.
• Provide software support for tier 1 & 2 support
• Improves internal user IT experience by assisting with efficiencies and troubleshooting issues.
• Participates in development of end user training programs by identifying learning issues and recommending instructional language.
• Maintain licenses for various software platforms, registrars, etc.
• Improves system performance by identifying problems and recommending enhancements.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Responds to inquiries concerning systems operation and diagnoses system hardware, software and operator problems. Track and logs resolutions to user support calls.
• Responds to user requests within the guidelines of the established process for determining priority versus regular work flow. Ensures that users are informed of the progress and resolution of requests.
• Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions to reach a satisfactory resolution.
• Recommends or performs minor remedial actions to correct problems.
• Maintains the organization’s desktop hardware and software.
• Maintain an equipment log for end-user devices
• Observe system functions to verify correct system operation.
• Works with supervisor to maintain overall system security.
• Assists with the installation, rerouting, and/or removal of network and phone cables as assigned.
• Manage critical customers incidents, associated to customer communication, activities and any appropriate escalations;
• Provide information about incidents analysis and KPIs;
• Manage and collaborate with third party suppliers and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels
• Measure, monitor, and work to drive down incident levels. This will relate to Product and Customer problems. Ensure that the Service Desk actively participates in improving the usability and reliability of services.
• Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities.
• Assist supervisor in assuring the Service Desk is fully using appropriate knowledge management tools and practices to provide a more effective and efficient service to customers.
• Contribute to the success of the business and assist in improving the overall customers experience within the team.
• Review aspects for improvement with own practices and processes and ensure that communication takes place across the whole area of responsibility.
• Other duties as may be assigned

What You Have:

• 21 years of age or older
• Degree in computer science or related field, or exceptional experience in a modern environment
• Minimum of two (2) years of IT support service required.
• Experience with Microsoft based systems.
• Strong IT skills, process improvement knowledge and an understanding of manufacturing & production work flow and business strategy aptitude a plus.
• Familiarity with IT standards such as ISO, familiar with problem solving analytics such as Root Cause Analysis also preferred.
• Experience in dealing with end user support issues, with exceptional customer service skills.
• Basic skills in *Windows Server system administration* TCP/IP networking, installation, maintenance and configuration* Ethernet installation and maintenance* 802.11 wireless networking* VPN* Firewalls* Familiarity with Microsoft Office applications* Telecommunications.
• Possess good organizational skills and ability to positively handle changing priorities.
• Ability to work with all levels of the organization and external contacts in a professional manner.
• Ability to sit for extended periods of time, up to 8 hours a day.
• Ability to bend, reach, twist and crouch to access computer hook ups as needed which may be under desks or hard to reach.
• Must be able to lift up to 25 lbs frequently to move equipment.

Ideally, you also have (optional)

• MRP and ERP systems experience
• Cannabis industry experience, or other manufacturing/production experience is a plus
• Bilingual – English & Spanish is a plus!

Please note before applying for the role: as a company, we take hiring very seriously. Interviewing with us may include video, phone and on-site interviews, projects, and scenario based situations. Although we are unable to follow-up with each and everyone, we do our best to run a thorough process for candidates with whom we identify a potential fit.

About Us:

We are looking for our next teammate to join a community that is dedicated to revolutionizing the cannabis industry. We believe everyone should have access to the benefits of cannabis-based plant medicine. We are growing all-natural, top-quality cannabis that produces specific effects through high-integrity growing — effects that shine through our respect for the whole plant. The Cannabis industry is prime for a revolution and are here to deliver the premier products and most amazing experience in cannabis. We have a dream to empower our patients and clients through an all natural flower, sun grown, as nature intended and to do it at scale giving them an easier and more consistent cannabis experience. If you want to be part of something historic, have true love and passion for a person’s right to well-being, reverence for nature, and love serving patients and clients by contributing to something that is larger than you, then we want to invite you to share your unique knowledge and gifts with our community.

We are a growth culture! What that means is you will be expected to learn, innovate, and adapt in our fast moving, start-up environment. We are looking for partners, not employees who will embrace a collaborative partnership mentality, lead by example, and deliver innovative results. We succeed as a team with no room for ego. If you are ready to take up our mission as your own by adding direct value to our cause, we are excited to hear from you.

We Offer:

• The opportunity to make a difference in a fast growth startup environment with
• unlimited potential for growth
• A fun and focused team atmosphere where we grow, personally and
• professionally and lead by example
• Benefits of course, including medical, vision and dental coverage
• Paid Holidays, 7 of them every year
• Flexible PTO with 12 days in your first year
• Recognition and Rewards for a job well done
• Casual Dress where jeans are welcome

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Willcox, AZ 85643: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is you desired wage?

Experience:

• Help desk: 2 years (Preferred)

Work Location: One location

Apply for this job with The Pharm & Sunday Goods

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We’re on a roll so we’re hiring! And if you give a “sheet” about paper then that’s a great start (especially if you can tolerate other tearable puns). Case Paper is a family-owned business that is renowned for its commitment to extreme customer satisfaction. We’re literally and figuratively “On the Case” and have been for 78+ years.

Case Paper is one of the largest privately held distributors and converters of paper and board for the printing and packaging industries. We’re not talking copier paper (think more about paper used for signage, brochures, or direct mail) and not the cardboard that carries your Amazon Prime orders (our products are used more for packaging cosmetics, food, technology, and cannabis to name a few). Our core values are (1) Flexible, (2) Own It, (3) Reputation Matters, (4) Teamwork and (5) Humor. It’s easy to remember if you’re a Star Wars fan…may the “F.O.R.T.H.” be with you! We are always looking for those who can aspire to improve our workplace atmosphere through honest hard work, a great attitude, a little bit of curiosity, and a big sense of humor.

We’re adding a new role to our team here Help Desk Support Specialist! What exactly does this position entail, you ask? Well, in addition to the standard battery of magic tricks and superhuman feats that we expect of all our teammates, this position’s primary responsibility helping customers or users troubleshoot software and hardware problems.

These are the specific things that we at least are fairly certain we’d like you to undertake:

• Diagnose computer errors and provide technical support.
• Troubleshoot software, hardware and network issues.
• Train end-users how to setup and use new technologies.
• Backup and restore an organization's data files and systems.
• Install, configure and upgrade PC software and operating systems.
• Clean and repair computer hardware, such as keyboards and printers.
• Provide technical support over the phone or Web.
• Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.
• “Other duties as assigned” (of course we would add this one!)

Do you have what it takes?

We’re ideally looking for a teammate with at least 4 to 5 years of relevant work experience in IT or educational equivalent from accredited program. It would be super if you had experience in a manufacturing environment and even better if you have worked in analytical roles.

You’ll impress us if you have a college degree in related field (Information Technology, etc.) -OR- if you have commensurate work experience in related discipline(s) and/or relevant certifications. Your background should provide you the tools and ideas you need to be successful in a highly analytical and detail-oriented role. While this is a high-level contributor position, we value the hard work, experience, curiosity, and best practices you can bring from other positions and workplaces, with or without the formal education.

As the philosopher Napoleon Dynamite astutely recognized, skills are important. Here are some of the skills you just might need in this role:

• Proven experience as a Help Desk Support Specialist
• Knowledge of Microsoft Office Suite (Excel, Word, Outlook, Teams, SharePoint)
• An individual who excels in problem solving
• Candidate who can think outside the box
• Someone who can work independently with minimal supervision
• Multitask and prioritize workload, shifting between a variety of tasks as necessary (obvs)
• Solid verbal and written communication skills with customers, suppliers, and stakeholders
• Be someone that other people want to work with (such an underrated skill!)

All Sound Good? Here is the Silver Lining

Our Case Makes division in Indiana actually applies the “silver lining” aka silver film to our paper and paperboard for customers, but hey it’s all in the family! At Case Paper, we value diversity and welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender, national origin, disability, age, pregnancy, family status. In addition to a competitive salary, we offer 401(k), paid holidays, vacation, personal time, and sick leave, as well as multiple options for medical and dental insurance. We also offer optional life, short-term disability, long-term disability, and accident insurance. But most important, you’ll have a chance to make awesome products and work with fantastic people who are great at what they do!

Job Type: Full-time

Pay: $55,000.00 - $59,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
COVID-19 Vaccination Required

Ability to commute/relocate:

• Philadelphia, PA 19134: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• IT support: 4 years (Required)

Work Location: One location

Apply for this job with Case Paper Company

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

POSITION SUMMARY

The IT Help Desk Support will be responsible for providing comprehensive organizational end user support to employees and contractors at Mānoa Botanicals, LLC regarding network, software applications, and devices between all locations. Daily responsibilities include documenting, tracking and completing tickets; diagnosing and remedy issues; perform regular maintenance; and, work with IT vendors. The IT Help Desk Support will report to the Director of Finance

CORE JOB DUTIES (includes but not limited to)

· Systems & network management

· Help Desk support

· Manage IT needs & standards

· Implement & maintain IT software & devices

· IT related on/off-boarding

· Back-up & password administrator

· Manage IT vendors

· Other IT related duties as assigned

CORE COMPETENCIES

· Broad knowledge of hardware, software, and programming.

· Strong attention to detail, organizational skills, and time-management abilities.

· Take initiative on tasks and anticipate needs in advance.

· Excellent oral, written and interpersonal communication skills with ability to comfortably interact with senior management and team members.

· Ability to collaborate and work independently.

· Maintain confidential, accurate data-entry and record keeping.

· Ability to work in a fast-paced, changing, and challenging environment.

· Proficiency in Windows-based software and internet navigation.

· Proficiency in Microsoft Office Suite, with an emphasis on Excel.

· Ability to troubleshoot, problem solve, and execute a high volume of multi-tasking.

· Desire to perform work in detail that yields high levels end-user satisfaction.

· Demonstrate ability to acquire understanding and rapidly absorb new information.

· Possess and maintain the highest degree of confidentiality.

· Actively researching and implementing cost-saving measures within an approved budget.

EDUCATION AND BACKGROUND REQUIREMENTS

All offers are contingent upon the successful completion of background and reference checks.

· Must be following all legal and company regulations and remain in compliance to work in the cannabis industry.

· Bachelor’s Degree preferred.

· Great organizational and time management skills.

· Must be 21 years of age or older as required by state statute.

· Must possess valid driver’s license and personal vehicle.

· Must pass background checks, including fingerprints and drug screening, per applicable requirements set forth under state statute.

ADDITIONAL REQUIREMENTS

· Must have reliable transportation and flexibility in scheduling. Working hours include holidays, weekends, and over-time as needed.

· Must be able to lift, carry, and balance up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending, and crouching.

EMPLOYEE BENEFITS SUMMARY

This is only a preview of the benefits we offer to our employees. Detailed information about eligibility, enrollment and other benefit provisions are provided upon employment. Benefits are subject to change and may be discontinued without notice.

· Medical, Drug, Vision, Dental Coverage

· PTO, Paid Holidays

· Employee Discount

Work Schedule:

Work Schedule Monday – Sunday, Holidays and Nights, Hours vary.

Work Locations:

1308 Young Street, Honolulu HI 96814

All operating & retail locations

Job Type: Exempt, Full-time, 40 hours per week

EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION

We are an equal opportunity employer and strive to provide equal employment opportunities to all applicants and staff in accordance with sound employee relation practices and federal and state laws. Noa Botanicals is also firmly committed to taking affirmative action to employ qualified individuals with disabilities, veterans with disabilities, veterans, minorities, and women, and to advance them in employment. If you are an individual with a disability and require accommodation during the application process, please contact our HR Department at 808-550-9848.

Management reserves the right to assign other job duties, as necessary. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This document is intended to indicate the type of tasks and levels of work difficulty that will be required of positions that is given this title, and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of an expression or illustration describing duties shall not be held to exclude other duties that is unmentioned. The ability to work productively as a member of a team or work group, competently perform all the essential duties of the position, with or without reasonable accommodation, and demonstrate commitment to deliver effective customer service are basic requirements of all positions. Submittal of an application for the position: 1. Authorizes Mānoa Botanicals LLC to share any and all information regarding previous or present employment, educational training and/or personal information from their records and from any other source with the Mānoa Botanicals LLC Human Resources Department 2. Releases and waives Mānoa Botanicals LLC from all liability for any damage which may be claimed as a result of furnishing such information to the Human Resources Department.

Job Type: Full-time

Benefits:

• Dental Insurance
• Disability Insurance
• Employee Discount
• Health Insurance
• Paid Time Off
• Vision Insurance

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Work authorization:

• United States (Required)

Shifts:

• Morning (Required)
• Mid-Day (Required)
• Evening (Required)
• Overnight (Required)

Required travel:

• 100% (Required)

Working Days:

• Monday (Required)
• Tuesday (Required)
• Wednesday (Required)
• Thursday (Required)
• Friday (Required)
• Saturday (Required)
• Sunday (Required)

Application Question:

• Must be following all legal and company regulations and remain in compliance to work in the cannabis industry.
• Must be 21 years of age or older as required by state statute.
• Must possess valid driver’s license and personal vehicle.
• Must pass background checks, including fingerprints and drug screening, per applicable requirements set forth under state statute.

Additional Compensation:

• Store Discounts
• Other forms

Work Location:

• Multiple locations

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Schedule:

• Weekends required
• Holidays required
• Day shift
• Night shift
• Other

Company's website:

• https://www.noacares.com/

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

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