Cannabis Information Technology Help Desk Support It Jobs

We are The Pharm and Sunday Goods and we’re on a mission to revolutionize the cannabis industry at scale creating a better, more consistent cannabis experience helping our clients live positive, balanced, and relaxed lives. We believe that things are just better when each and every one of us is working towards the same set of goals, and we are beyond excited that you’d consider joining us on our mission.

We launched in 2016 with a simple goal: use our decades of experience to provide a better way for cannabis users to experience the amazing benefits of this miracle plant on their terms and do it at scale. Make the process dramatically more efficient. Make it hassle-free. Provide the best products with the most amazing experience. And offer it online. Cannabis is the future—of medicine, of industry, of culture, and we are here to do cannabis right, sun-grown, in nature, as it was always meant to be. The cannabis industry is primed for a revolution and we are leading that call. The time is now.

Welcome to #feelgood. Welcome to The Pharm and Sunday Goods!

Position: Help Desk Specialist (IT)

Location: Willcox, AZ

As the Help Desk Specialist, you receive requests from users for support or advice, and respond within the guidelines of the established process. Monitors and responds to open Help Desk tickets and other requests for basic IT support, to include but not limited to assistance with: email, VPN, drive mapping, or program installs. Assists departments to maintain, repair, and upgrade Information Technology systems as directed. Information Technology systems include equipment, networks, software systems and business applications, as well as telephone and voicemail systems plus copy machines and other printer devices. This position will report to the Director of Information Systems.

Your Impact on Our Mission

? Objective (why does the role exist): To provide technical assistance to users either in person or remotely for both hardware and software support.

? Key Result (how does the role contribute to the mission): Maximum end-user uptime.

? Key Result (how will it be measured): Reduced ticket response times with timely resolutions.

Who You Are:

• Stand -in experience – wide range of technical knowledge
• Works well under pressure
• Detail oriented and takes ownership in your work.
• Thrives in multi-tasking
• Reliable and Can-do attitude
• Flexibility to handle emergencies outside regular business hours
• Fast learner who is a critical & independent thinker.
• Excited about teaching others new processes, searches for ways to increase efficiency
• Eager to learn in an evolving environment that presents unique challenges and learning experiences.

Essential Functions:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides IT answers to internal customers by identifying problems, researching answers, and guiding clients through corrective steps.
• Provide software support for tier 1 & 2 support
• Improves internal user IT experience by assisting with efficiencies and troubleshooting issues.
• Participates in development of end user training programs by identifying learning issues and recommending instructional language.
• Maintain licenses for various software platforms, registrars, etc.
• Improves system performance by identifying problems and recommending enhancements.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Responds to inquiries concerning systems operation and diagnoses system hardware, software and operator problems. Track and logs resolutions to user support calls.
• Responds to user requests within the guidelines of the established process for determining priority versus regular work flow. Ensures that users are informed of the progress and resolution of requests.
• Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions to reach a satisfactory resolution.
• Recommends or performs minor remedial actions to correct problems.
• Maintains the organization’s desktop hardware and software.
• Maintain an equipment log for end-user devices
• Observe system functions to verify correct system operation.
• Works with supervisor to maintain overall system security.
• Assists with the installation, rerouting, and/or removal of network and phone cables as assigned.
• Manage critical customers incidents, associated to customer communication, activities and any appropriate escalations;
• Provide information about incidents analysis and KPIs;
• Manage and collaborate with third party suppliers and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels
• Measure, monitor, and work to drive down incident levels. This will relate to Product and Customer problems. Ensure that the Service Desk actively participates in improving the usability and reliability of services.
• Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities.
• Assist supervisor in assuring the Service Desk is fully using appropriate knowledge management tools and practices to provide a more effective and efficient service to customers.
• Contribute to the success of the business and assist in improving the overall customers experience within the team.
• Review aspects for improvement with own practices and processes and ensure that communication takes place across the whole area of responsibility.
• Other duties as may be assigned

What You Have:

• 21 years of age or older
• Degree in computer science or related field, or exceptional experience in a modern environment
• Minimum of two (2) years of IT support service required.
• Experience with Microsoft based systems.
• Strong IT skills, process improvement knowledge and an understanding of manufacturing & production work flow and business strategy aptitude a plus.
• Familiarity with IT standards such as ISO, familiar with problem solving analytics such as Root Cause Analysis also preferred.
• Experience in dealing with end user support issues, with exceptional customer service skills.
• Basic skills in *Windows Server system administration* TCP/IP networking, installation, maintenance and configuration* Ethernet installation and maintenance* 802.11 wireless networking* VPN* Firewalls* Familiarity with Microsoft Office applications* Telecommunications.
• Possess good organizational skills and ability to positively handle changing priorities.
• Ability to work with all levels of the organization and external contacts in a professional manner.
• Ability to sit for extended periods of time, up to 8 hours a day.
• Ability to bend, reach, twist and crouch to access computer hook ups as needed which may be under desks or hard to reach.
• Must be able to lift up to 25 lbs frequently to move equipment.

Ideally, you also have (optional)

• MRP and ERP systems experience
• Cannabis industry experience, or other manufacturing/production experience is a plus
• Bilingual – English & Spanish is a plus!

Please note before applying for the role: as a company, we take hiring very seriously. Interviewing with us may include video, phone and on-site interviews, projects, and scenario based situations. Although we are unable to follow-up with each and everyone, we do our best to run a thorough process for candidates with whom we identify a potential fit.

About Us:

We are looking for our next teammate to join a community that is dedicated to revolutionizing the cannabis industry. We believe everyone should have access to the benefits of cannabis-based plant medicine. We are growing all-natural, top-quality cannabis that produces specific effects through high-integrity growing — effects that shine through our respect for the whole plant. The Cannabis industry is prime for a revolution and are here to deliver the premier products and most amazing experience in cannabis. We have a dream to empower our patients and clients through an all natural flower, sun grown, as nature intended and to do it at scale giving them an easier and more consistent cannabis experience. If you want to be part of something historic, have true love and passion for a person’s right to well-being, reverence for nature, and love serving patients and clients by contributing to something that is larger than you, then we want to invite you to share your unique knowledge and gifts with our community.

We are a growth culture! What that means is you will be expected to learn, innovate, and adapt in our fast moving, start-up environment. We are looking for partners, not employees who will embrace a collaborative partnership mentality, lead by example, and deliver innovative results. We succeed as a team with no room for ego. If you are ready to take up our mission as your own by adding direct value to our cause, we are excited to hear from you.

We Offer:

• The opportunity to make a difference in a fast growth startup environment with
• unlimited potential for growth
• A fun and focused team atmosphere where we grow, personally and
• professionally and lead by example
• Benefits of course, including medical, vision and dental coverage
• Paid Holidays, 7 of them every year
• Flexible PTO with 12 days in your first year
• Recognition and Rewards for a job well done
• Casual Dress where jeans are welcome

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

Apply for this job with The Pharm & Sunday Goods

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We are The Pharm and Sunday Goods and we’re on a mission to revolutionize the cannabis industry at scale creating a better, more consistent cannabis experience helping our clients live positive, balanced, and relaxed lives. We believe that things are just better when each and every one of us is working towards the same set of goals, and we are beyond excited that you’d consider joining us on our mission.

We launched in 2016 with a simple goal: use our decades of experience to provide a better way for cannabis users to experience the amazing benefits of this miracle plant on their terms and do it at scale. Make the process dramatically more efficient. Make it hassle-free. Provide the best products with the most amazing experience. And offer it online. Cannabis is the future—of medicine, of industry, of culture, and we are here to do cannabis right, sun-grown, in nature, as it was always meant to be. The cannabis industry is primed for a revolution and we are leading that call. The time is now.

Welcome to #feelgood. Welcome to The Pharm and Sunday Goods!

Position: Help Desk Specialist (IT)

Location: Willcox, AZ

As the Help Desk Specialist, you receive requests from users for support or advice, and respond within the guidelines of the established process. Monitors and responds to open Help Desk tickets and other requests for basic IT support, to include but not limited to assistance with: email, VPN, drive mapping, or program installs. Assists departments to maintain, repair, and upgrade Information Technology systems as directed. Information Technology systems include equipment, networks, software systems and business applications, as well as telephone and voicemail systems plus copy machines and other printer devices. This position will report to the Director of Information Systems.

Your Impact on Our Mission

? Objective (why does the role exist): To provide technical assistance to users either in person or remotely for both hardware and software support.

? Key Result (how does the role contribute to the mission): Maximum end-user uptime.

? Key Result (how will it be measured): Reduced ticket response times with timely resolutions.

Who You Are:

• Stand -in experience – wide range of technical knowledge
• Works well under pressure
• Detail oriented and takes ownership in your work.
• Thrives in multi-tasking
• Reliable and Can-do attitude
• Flexibility to handle emergencies outside regular business hours
• Fast learner who is a critical & independent thinker.
• Excited about teaching others new processes, searches for ways to increase efficiency
• Eager to learn in an evolving environment that presents unique challenges and learning experiences.

Essential Functions:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides IT answers to internal customers by identifying problems, researching answers, and guiding clients through corrective steps.
• Provide software support for tier 1 & 2 support
• Improves internal user IT experience by assisting with efficiencies and troubleshooting issues.
• Participates in development of end user training programs by identifying learning issues and recommending instructional language.
• Maintain licenses for various software platforms, registrars, etc.
• Improves system performance by identifying problems and recommending enhancements.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Responds to inquiries concerning systems operation and diagnoses system hardware, software and operator problems. Track and logs resolutions to user support calls.
• Responds to user requests within the guidelines of the established process for determining priority versus regular work flow. Ensures that users are informed of the progress and resolution of requests.
• Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions to reach a satisfactory resolution.
• Recommends or performs minor remedial actions to correct problems.
• Maintains the organization’s desktop hardware and software.
• Maintain an equipment log for end-user devices
• Observe system functions to verify correct system operation.
• Works with supervisor to maintain overall system security.
• Assists with the installation, rerouting, and/or removal of network and phone cables as assigned.
• Manage critical customers incidents, associated to customer communication, activities and any appropriate escalations;
• Provide information about incidents analysis and KPIs;
• Manage and collaborate with third party suppliers and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels
• Measure, monitor, and work to drive down incident levels. This will relate to Product and Customer problems. Ensure that the Service Desk actively participates in improving the usability and reliability of services.
• Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities.
• Assist supervisor in assuring the Service Desk is fully using appropriate knowledge management tools and practices to provide a more effective and efficient service to customers.
• Contribute to the success of the business and assist in improving the overall customers experience within the team.
• Review aspects for improvement with own practices and processes and ensure that communication takes place across the whole area of responsibility.
• Other duties as may be assigned

What You Have:

• 21 years of age or older
• Degree in computer science or related field, or exceptional experience in a modern environment
• Minimum of two (2) years of IT support service required.
• Experience with Microsoft based systems.
• Strong IT skills, process improvement knowledge and an understanding of manufacturing & production work flow and business strategy aptitude a plus.
• Familiarity with IT standards such as ISO, familiar with problem solving analytics such as Root Cause Analysis also preferred.
• Experience in dealing with end user support issues, with exceptional customer service skills.
• Basic skills in *Windows Server system administration* TCP/IP networking, installation, maintenance and configuration* Ethernet installation and maintenance* 802.11 wireless networking* VPN* Firewalls* Familiarity with Microsoft Office applications* Telecommunications.
• Possess good organizational skills and ability to positively handle changing priorities.
• Ability to work with all levels of the organization and external contacts in a professional manner.
• Ability to sit for extended periods of time, up to 8 hours a day.
• Ability to bend, reach, twist and crouch to access computer hook ups as needed which may be under desks or hard to reach.
• Must be able to lift up to 25 lbs frequently to move equipment.

Ideally, you also have (optional)

• MRP and ERP systems experience
• Cannabis industry experience, or other manufacturing/production experience is a plus
• Bilingual – English & Spanish is a plus!

Please note before applying for the role: as a company, we take hiring very seriously. Interviewing with us may include video, phone and on-site interviews, projects, and scenario based situations. Although we are unable to follow-up with each and everyone, we do our best to run a thorough process for candidates with whom we identify a potential fit.

About Us:

We are looking for our next teammate to join a community that is dedicated to revolutionizing the cannabis industry. We believe everyone should have access to the benefits of cannabis-based plant medicine. We are growing all-natural, top-quality cannabis that produces specific effects through high-integrity growing — effects that shine through our respect for the whole plant. The Cannabis industry is prime for a revolution and are here to deliver the premier products and most amazing experience in cannabis. We have a dream to empower our patients and clients through an all natural flower, sun grown, as nature intended and to do it at scale giving them an easier and more consistent cannabis experience. If you want to be part of something historic, have true love and passion for a person’s right to well-being, reverence for nature, and love serving patients and clients by contributing to something that is larger than you, then we want to invite you to share your unique knowledge and gifts with our community.

We are a growth culture! What that means is you will be expected to learn, innovate, and adapt in our fast moving, start-up environment. We are looking for partners, not employees who will embrace a collaborative partnership mentality, lead by example, and deliver innovative results. We succeed as a team with no room for ego. If you are ready to take up our mission as your own by adding direct value to our cause, we are excited to hear from you.

We Offer:

• The opportunity to make a difference in a fast growth startup environment with
• unlimited potential for growth
• A fun and focused team atmosphere where we grow, personally and
• professionally and lead by example
• Benefits of course, including medical, vision and dental coverage
• Paid Holidays, 7 of them every year
• Flexible PTO with 12 days in your first year
• Recognition and Rewards for a job well done
• Casual Dress where jeans are welcome

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Willcox, AZ 85643: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

Apply for this job with The Pharm & Sunday Goods

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We are The Pharm and Sunday Goods and we’re on a mission to revolutionize the cannabis industry at scale creating a better, more consistent cannabis experience helping our clients live positive, balanced, and relaxed lives. We believe that things are just better when each and every one of us is working towards the same set of goals, and we are beyond excited that you’d consider joining us on our mission.

We launched in 2016 with a simple goal: use our decades of experience to provide a better way for cannabis users to experience the amazing benefits of this miracle plant on their terms and do it at scale. Make the process dramatically more efficient. Make it hassle-free. Provide the best products with the most amazing experience. And offer it online. Cannabis is the future—of medicine, of industry, of culture, and we are here to do cannabis right, sun-grown, in nature, as it was always meant to be. The cannabis industry is primed for a revolution and we are leading that call. The time is now.

Welcome to #feelgood. Welcome to The Pharm and Sunday Goods!

Position: Help Desk Specialist (IT)

Location: Willcox, AZ

As the Help Desk Specialist, you receive requests from users for support or advice, and respond within the guidelines of the established process. Monitors and responds to open Help Desk tickets and other requests for basic IT support, to include but not limited to assistance with: email, VPN, drive mapping, or program installs. Assists departments to maintain, repair, and upgrade Information Technology systems as directed. Information Technology systems include equipment, networks, software systems and business applications, as well as telephone and voicemail systems plus copy machines and other printer devices. This position will report to the Director of Information Systems.

Your Impact on Our Mission

➢ Objective (why does the role exist): To provide technical assistance to users either in person or remotely for both hardware and software support.

➢ Key Result (how does the role contribute to the mission): Maximum end-user uptime.

➢ Key Result (how will it be measured): Reduced ticket response times with timely resolutions.

Who You Are:

• Stand -in experience – wide range of technical knowledge
• Works well under pressure
• Detail oriented and takes ownership in your work.
• Thrives in multi-tasking
• Reliable and Can-do attitude
• Flexibility to handle emergencies outside regular business hours
• Fast learner who is a critical & independent thinker.
• Excited about teaching others new processes, searches for ways to increase efficiency
• Eager to learn in an evolving environment that presents unique challenges and learning experiences.

Essential Functions:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides IT answers to internal customers by identifying problems, researching answers, and guiding clients through corrective steps.
• Provide software support for tier 1 & 2 support
• Improves internal user IT experience by assisting with efficiencies and troubleshooting issues.
• Participates in development of end user training programs by identifying learning issues and recommending instructional language.
• Maintain licenses for various software platforms, registrars, etc.
• Improves system performance by identifying problems and recommending enhancements.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Responds to inquiries concerning systems operation and diagnoses system hardware, software and operator problems. Track and logs resolutions to user support calls.
• Responds to user requests within the guidelines of the established process for determining priority versus regular work flow. Ensures that users are informed of the progress and resolution of requests.
• Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions to reach a satisfactory resolution.
• Recommends or performs minor remedial actions to correct problems.
• Maintains the organization’s desktop hardware and software.
• Maintain an equipment log for end-user devices
• Observe system functions to verify correct system operation.
• Works with supervisor to maintain overall system security.
• Assists with the installation, rerouting, and/or removal of network and phone cables as assigned.
• Manage critical customers incidents, associated to customer communication, activities and any appropriate escalations;
• Provide information about incidents analysis and KPIs;
• Manage and collaborate with third party suppliers and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels
• Measure, monitor, and work to drive down incident levels. This will relate to Product and Customer problems. Ensure that the Service Desk actively participates in improving the usability and reliability of services.
• Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities.
• Assist supervisor in assuring the Service Desk is fully using appropriate knowledge management tools and practices to provide a more effective and efficient service to customers.
• Contribute to the success of the business and assist in improving the overall customers experience within the team.
• Review aspects for improvement with own practices and processes and ensure that communication takes place across the whole area of responsibility.
• Other duties as may be assigned

What You Have:

• 21 years of age or older
• Degree in computer science or related field, or exceptional experience in a modern environment
• Minimum of two (2) years of IT support service required.
• Experience with Microsoft based systems.
• Strong IT skills, process improvement knowledge and an understanding of manufacturing & production work flow and business strategy aptitude a plus.
• Familiarity with IT standards such as ISO, familiar with problem solving analytics such as Root Cause Analysis also preferred.
• Experience in dealing with end user support issues, with exceptional customer service skills.
• Basic skills in *Windows Server system administration* TCP/IP networking, installation, maintenance and configuration* Ethernet installation and maintenance* 802.11 wireless networking* VPN* Firewalls* Familiarity with Microsoft Office applications* Telecommunications.
• Possess good organizational skills and ability to positively handle changing priorities.
• Ability to work with all levels of the organization and external contacts in a professional manner.
• Ability to sit for extended periods of time, up to 8 hours a day.
• Ability to bend, reach, twist and crouch to access computer hook ups as needed which may be under desks or hard to reach.
• Must be able to lift up to 25 lbs frequently to move equipment.

Ideally, you also have (optional)

• MRP and ERP systems experience
• Cannabis industry experience, or other manufacturing/production experience is a plus
• Bilingual – English & Spanish is a plus!

Please note before applying for the role: as a company, we take hiring very seriously. Interviewing with us may include video, phone and on-site interviews, projects, and scenario based situations. Although we are unable to follow-up with each and everyone, we do our best to run a thorough process for candidates with whom we identify a potential fit.

About Us:

We are looking for our next teammate to join a community that is dedicated to revolutionizing the cannabis industry. We believe everyone should have access to the benefits of cannabis-based plant medicine. We are growing all-natural, top-quality cannabis that produces specific effects through high-integrity growing — effects that shine through our respect for the whole plant. The Cannabis industry is prime for a revolution and are here to deliver the premier products and most amazing experience in cannabis. We have a dream to empower our patients and clients through an all natural flower, sun grown, as nature intended and to do it at scale giving them an easier and more consistent cannabis experience. If you want to be part of something historic, have true love and passion for a person’s right to well-being, reverence for nature, and love serving patients and clients by contributing to something that is larger than you, then we want to invite you to share your unique knowledge and gifts with our community.

We are a growth culture! What that means is you will be expected to learn, innovate, and adapt in our fast moving, start-up environment. We are looking for partners, not employees who will embrace a collaborative partnership mentality, lead by example, and deliver innovative results. We succeed as a team with no room for ego. If you are ready to take up our mission as your own by adding direct value to our cause, we are excited to hear from you.

We Offer:

• The opportunity to make a difference in a fast growth startup environment with
• unlimited potential for growth
• A fun and focused team atmosphere where we grow, personally and
• professionally and lead by example
• Benefits of course, including medical, vision and dental coverage
• Paid Holidays, 7 of them every year
• Flexible PTO with 12 days in your first year
• Recognition and Rewards for a job well done
• Casual Dress where jeans are welcome

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Willcox, AZ 85643: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is you desired wage?

Experience:

• Help desk: 2 years (Preferred)

Work Location: One location

Apply for this job with The Pharm & Sunday Goods

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.