Cannabis Dispensary Customer Service Representative Jobs

LeafLine Labs is one of two Minnesota registered medical cannabis manufacturers in Minnesota. We focus on using controlled environment agriculture to produce various strains of cannabis that is turned into extraction-based medicine.

LeafLine Labs promotes a work environment that is positive, patient-focused, team oriented and compliant with established policies and procedures. This position is year-round and offers both full-time and part-time schedules.

Minnesota law requires that any employee of LeafLine Labs be 21 and free of any disqualifying felony convictions. Prior to beginning employment with LeafLine Labs, every employee is legally required to submit to a background check conducted by the Bureau of Criminal Apprehension.

The Call Center Representative is the liaison between our company and its current and potential patients. This role effectively solves and answers patients’ questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Duties:

· Managing high volumes of inbound calls in a timely manner

· Checking voicemail and returning calls in a timely manner

· Following call center “scripts” when handling different topics

· Identifying patients’ needs, clarify information, schedule appointments

· Escalate customer service concerns appropriately and efficiently

· Build sustainable relationships and engage patients by going above and beyond in interactions

· Escalate patient concerns appropriately and effectively

Requirements:

· Previous experience in a customer support role

· Strong attention to detail

· Strong phone and verbal communication skills

· Active listening skills

· Demonstrated ability to move through a call efficiently and effectively

· Customer focus and adaptability to different personality types

· Ability to multi-task, set priorities and manage time effectively

Requirements (continued):

· High school diploma or equivalent

· Must be 21 years of age and able to successfully pass federal criminal background check prior to employment

· Ability to follow SOP’s (Standard Operating Procedures)

· Ability to work towards meeting department goals around efficiencies, yields, and cost

· Ability to creatively solve problems

· Team player mentality

· Ability to follow direction

Competitive benefit package offered to full-time employees.

LeafLine Labs is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeafLine Labs complies with applicable Minnesota and local laws governing nondiscrimination in employment.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: One location

Apply for this job with LeafLine Labs, LLC

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Full Job Description

Summary/Objective

This role reports to the store’s Assistant General Manager (AGM). The Customer Service Representative (CSR) will be on the floor to ensure the best customer service is delivered.

Essential Functions:

• Provide the highest level of customer service to vendors, customers, and caregivers. Strive to deliver a distinctive and delightful customer experience, including interpersonal habits and Company’s service traits.
  
• Be a positive influence and cheerleader to all sales floor employees and customers.
• Respond professionally to phone, emails, and posts from customers.
• Understand Flowhub and METRC to efficiently answer customer questions.
• Respond to customer compliments and complaints immediately and always as a professional representative of the Company. Work with management to resolve customer complaints.
• Protect patient rights by overseeing the employee HIPAA policies and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
• Ensure compliance with all Corporate policies, local and state standards.
• Work with management to set sales, customers service improvements, and profit goals and help lead staff to exceed them.
• Help management maintain payroll budget by monitoring number of employees needed compared to customer flow. Ensure management makes appropriate changes to accommodate, in a timely manner.
• Organize workflow by controlling employee breaks per state laws, coverage of registers compared to customer flow, and movement of customers. Fill in as Budtender, only when necessary.
• Monitor any staff conflicts or inadequacies and report to management immediately.
• Identify areas of improvement in the operation of the store.
• Ensure proper organization and cleanliness of the store.
• Maintain all Company merchandising design standards and eye-catching display presentations.
• Update online menus daily to ensure correct inventory on hand.
• Audit medical member files.
• Participate in the Company and on-the-job trainings to improve skills, productivity, and promotion candidacy. Train Budtenders excellent customer service skills.
• Serve as a liaison to the local community by assisting management in planning and attending community events.
• Must be able to cover as Acting Manager when AGM/GM are not available.
• Other duties as assigned by management.

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Job details
Salary
$13 an hour
Job Type
Full-time
Part-time
Benefits
Pulled from the full job description

• Pay:
• $13.00 per hour

Full Job Description

The Company

Pure Ohio Wellness (POW) is a research driven State licensed Ohio based Cannabis company, vertically integrated featuring a Level 1 cultivation facility, Processing/Extraction plant, and multiple dispensaries.

Mission Statement:

It is our mission to improve the lives of Ohio patients by providing access to products derived from the highest quality medical grade cannabis on the market at an affordable price, professionally presented by our friendly and knowledgeable team of trained medical service technicians. We are an Ohio based company committed to unlocking the full potential of cannabis to improve the quality of life for everyone.

The position: Dispensary Customer Service Representative

• Greet and establish rapport with customers— get to know them and seek to understand their interest in cannabis medicine
• Engage with and educate patients about medicinal properties of cannabis, answer their questions and help them make a choice that is most appropriate for their condition.
• Educate patients on methods of use.
• Accurately operate company’s POS system. Comply with company’s cash handling procedures.
• Strictly comply with all state regulations pertaining to medical cannabis.
• Maintain store cleanliness.
• Perform clerical tasks including accurate filing, compiling, and maintaining inventory and records
• Gather and process required patient documents and information, and perform detailed verification while maintaining client confidentiality.
• Continue to enhance your knowledge of medical cannabis, and continually hone your ability to explain and recommend treatment procedures and product uses.

General Qualifications:

• 21 years of age.
• Strong work ethics.
• Quick learner. Ability to troubleshoot and work independently.
• Self motivated, self starter and passionate about cannabis.
• Positive and friendly attitude. Ability to handle pressure especially during busy times.
• Computer skills are a must.
• Ability to accurately count currency and maintain inventory records.
• Ability to communicate clearly and effectively.
• Proven record of exemplary customer service skills.
• Basic Cannabis knowledge: Medicinal properties, strains, method of consumption, regulations.
• Ability to work while standing for extended period of time.
• Must have reliable transportation. Must be punctual.
• Ability to work flexible hours, evenings, weekends and holidays.
• Ability to follow directions and willingness to take on additional duties as needed.

*NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. As a new company, you will have the unique opportunity to grow with us and learn in an ever changing, fast paced environment. If you are interested in an exciting opportunity in a new and growing industry, please send resume’ and references. You will be required to pass our company background check through Intellicorp prior to the scheduling of an interview at a cost of $32.12.

• If you are hired for this job, it will be necessary to pass a BCI/FBI background check and licensing with the Board of Pharmacy at the applicant's expense.

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Schedule:

• Monday to Friday
• Weekends

Experience:

• call center: 1 year (Preferred)
• retail: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Troubleshooting: 1 year (Preferred)
• cash handling: 1 year (Preferred)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply

Company's website:

• www.pureohiowellness.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Apply for this job with Pure Ohio Wellness LLC

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

The Company

Pure Ohio Wellness (POW) is a research driven State licensed Ohio based Cannabis company, vertically integrated featuring a Level 1 cultivation facility, Processing/Extraction plant, and multiple dispensaries.

Mission Statement:

It is our mission to improve the lives of Ohio patients by providing access to products derived from the highest quality medical grade cannabis on the market at an affordable price, professionally presented by our friendly and knowledgeable team of trained medical service technicians. We are an Ohio based company committed to unlocking the full potential of cannabis to improve the quality of life for everyone.

The position: Dispensary Customer Service Representative

• Greet and establish rapport with customers— get to know them and seek to understand their interest in cannabis medicine
• Engage with and educate patients about medicinal properties of cannabis, answer their questions and help them make a choice that is most appropriate for their condition.
• Educate patients on methods of use.
• Accurately operate company’s POS system. Comply with company’s cash handling procedures.
• Strictly comply with all state regulations pertaining to medical cannabis.
• Maintain store cleanliness.
• Perform clerical tasks including accurate filing, compiling, and maintaining inventory and records
• Gather and process required patient documents and information, and perform detailed verification while maintaining client confidentiality.
• Continue to enhance your knowledge of medical cannabis, and continually hone your ability to explain and recommend treatment procedures and product uses.

General Qualifications:

• 21 years of age.
• Strong work ethics.
• Quick learner. Ability to troubleshoot and work independently.
• Self motivated, self starter and passionate about cannabis.
• Positive and friendly attitude. Ability to handle pressure especially during busy times.
• Computer skills are a must.
• Ability to accurately count currency and maintain inventory records.
• Ability to communicate clearly and effectively.
• Proven record of exemplary customer service skills.
• Basic Cannabis knowledge: Medicinal properties, strains, method of consumption, regulations.
• Ability to work while standing for extended period of time.
• Must have reliable transportation. Must be punctual.
• Ability to work flexible hours, evenings, weekends and holidays.
• Ability to follow directions and willingness to take on additional duties as needed.

*NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. As a new company, you will have the unique opportunity to grow with us and learn in an ever changing, fast paced environment. If you are interested in an exciting opportunity in a new and growing industry, please send resume’ and references. You will be required to pass our company background check through Intellicorp prior to the scheduling of an interview at a cost of $32.12.

• If you are hired for this job, it will be necessary to pass a BCI/FBI background check and licensing with the Board of Pharmacy at the applicant's expense.

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Experience:

• call center: 1 year (Preferred)
• retail: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Troubleshooting: 1 year (Preferred)
• cash handling: 1 year (Preferred)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply

Schedule:

• Weekends required
• Holidays required
• 10 hour shift

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Apply for this job with Pure Ohio Wellness LLC

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

The Company

Pure Ohio Wellness (POW) is a research driven State licensed Ohio based Cannabis company, vertically integrated featuring a Level 1 cultivation facility, Processing/Extraction plant, and multiple dispensaries.

Mission Statement:

It is our mission to improve the lives of Ohio patients by providing access to products derived from the highest quality medical grade cannabis on the market at an affordable price, professionally presented by our friendly and knowledgeable team of trained medical service technicians. We are an Ohio based company committed to unlocking the full potential of cannabis to improve the quality of life for everyone.

The position: Dispensary Customer Service Representative

• Greet and establish rapport with customers— get to know them and seek to understand their interest in cannabis medicine
• Engage with and educate patients about medicinal properties of cannabis, answer their questions and help them make a choice that is most appropriate for their condition.
• Educate patients on methods of use.
• Accurately operate company’s POS system. Comply with company’s cash handling procedures.
• Strictly comply with all state regulations pertaining to medical cannabis.
• Maintain store cleanliness.
• Perform clerical tasks including accurate filing, compiling, and maintaining inventory and records
• Gather and process required patient documents and information, and perform detailed verification while maintaining client confidentiality.
• Continue to enhance your knowledge of medical cannabis, and continually hone your ability to explain and recommend treatment procedures and product uses.

General Qualifications:

• 21 years of age.
• Strong work ethics.
• Quick learner. Ability to troubleshoot and work independently.
• Self motivated, self starter and passionate about cannabis.
• Positive and friendly attitude. Ability to handle pressure especially during busy times.
• Computer skills are a must.
• Ability to accurately count currency and maintain inventory records.
• Ability to communicate clearly and effectively.
• Proven record of exemplary customer service skills.
• Basic Cannabis knowledge: Medicinal properties, strains, method of consumption, regulations.
• Ability to work while standing for extended period of time.
• Must have reliable transportation. Must be punctual.
• Ability to work flexible hours, evenings, weekends and holidays.
• Ability to follow directions and willingness to take on additional duties as needed.

*NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. As a new company, you will have the unique opportunity to grow with us and learn in an ever changing, fast paced environment. If you are interested in an exciting opportunity in a new and growing industry, please send resume’ and references. You will be required to pass our company background check through Intellicorp prior to the scheduling of an interview at a cost of $32.12.

• If you are hired for this job, it will be necessary to pass a BCI/FBI background check and licensing with the Board of Pharmacy at the applicant's expense.

Job Types: Full-time, Part-time

Salary: $13.00 /hour

Experience:

• call center: 1 year (Preferred)
• retail: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Troubleshooting: 1 year (Preferred)
• cash handling: 1 year (Preferred)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply

Schedule:

• Weekends required
• Holidays required
• 10 hour shift

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Apply for this job with Pure Ohio Wellness LLC

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

The Company

Pure Ohio Wellness (POW) is a research driven State licensed Ohio based Cannabis company, vertically integrated featuring a Level 1 cultivation facility, Processing/Extraction plant, and multiple dispensaries.

Mission Statement:

It is our mission to improve the lives of Ohio patients by providing access to products derived from the highest quality medical grade cannabis on the market at an affordable price, professionally presented by our friendly and knowledgeable team of trained medical service technicians. We are an Ohio based company committed to unlocking the full potential of cannabis to improve the quality of life for everyone.

The position: Dispensary Customer Service Representative

• Greet and establish rapport with customers— get to know them and seek to understand their interest in cannabis medicine
• Engage with and educate patients about medicinal properties of cannabis, answer their questions and help them make a choice that is most appropriate for their condition.
• Educate patients on methods of use.
• Accurately operate company’s POS system. Comply with company’s cash handling procedures.
• Strictly comply with all state regulations pertaining to medical cannabis.
• Maintain store cleanliness.
• Perform clerical tasks including accurate filing, compiling, and maintaining inventory and records
• Gather and process required patient documents and information, and perform detailed verification while maintaining client confidentiality.
• Continue to enhance your knowledge of medical cannabis, and continually hone your ability to explain and recommend treatment procedures and product uses.

General Qualifications:

• 21 years of age.
• Strong work ethics.
• Quick learner. Ability to troubleshoot and work independently.
• Self motivated, self starter and passionate about cannabis.
• Positive and friendly attitude. Ability to handle pressure especially during busy times.
• Computer skills are a must.
• Ability to accurately count currency and maintain inventory records.
• Ability to communicate clearly and effectively.
• Proven record of exemplary customer service skills.
• Basic Cannabis knowledge: Medicinal properties, strains, method of consumption, regulations.
• Ability to work while standing for extended period of time.
• Must have reliable transportation. Must be punctual.
• Ability to work flexible hours, evenings, weekends and holidays.
• Ability to follow directions and willingness to take on additional duties as needed.

*NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. As a new company, you will have the unique opportunity to grow with us and learn in an ever changing, fast paced environment. If you are interested in an exciting opportunity in a new and growing industry, please send resume’ and references. You will be required to pass our company background check through Intellicorp prior to the scheduling of an interview at a cost of $32.12.

• If you are hired for this job, it will be necessary to pass a BCI/FBI background check and licensing with the Board of Pharmacy at the applicant's expense.

Job Types: Full-time, Part-time

Salary: $13.00 /hour

Experience:

• call center: 1 year (Preferred)
• retail: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Troubleshooting: 1 year (Preferred)
• cash handling: 1 year (Preferred)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply

Schedule:

• Weekends required
• Holidays required
• 10 hour shift

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Apply for this job with Pure Ohio Wellness LLC

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.