Cannabis Retail Team Lead Jobs

We are The Pottery LA. Going above and beyond is what we do every chance we get, every single day. We offer a competitive wage, ongoing education, and opportunities for advancement.

We are seeking Team Leads who are as passionate about providing exceptional customer service as we are.

This position requires the flexibility to work weekends and holidays.

What You Will Do:

Our Team Leads provide best-in-class customer engagement and drive sales.

You will be an important influence in driving the store’s profitability by guiding our team members in delivering a positive and friendly experience by engaging our customers through thoughtful conversation and exceptional service.

As Team Lead, you will adhere to and enforce all compliance regulations governing the purchasing and selling of Cannabis and Non-Cannabis products and oversee all facets of policy and procedures and operational administrative duties in relation to the store.

Our Team Leads model the way by leading and inspiring the team. They train and develop the team in core competencies of service and product knowledge.

You will assume the role of peer mentor in-store with regards to talent development and employee mentorship.

Additional Responsibilities:

• Partner with store leadership to educate and communicate hourly and daily goals to drive sales.
• Support the development of team members with an aptitude or interest in store leadership to ensure bench strength and succession planning.
• Participate in daily department and store meetings and communicate store and company information and directives to the team.
• Train in Loss Prevention awareness and oversee the adherence to Loss Prevention practices.
• Collaborate with General Manager and Store Leadership to enhance the store environment and efficiently execute all inventory and merchandising tasks; ensure fast and efficient flow of merchandise to the sales floor.
• Upholds excellent customer service and a service-orientated culture.
• Ensure compliance with all BCC, State, and City regulations.
• Ensure compliance with company emergency and safety procedures to protect employees and customers from accidents and incidents.
• Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications Include:

• Must have a minimum of 2-years’ experience in Management in a retail environment.
• B.A. preferred, but the experience is paramount.
• Must pass a federal background check via Live Scan.
• Must be 21+ years old.
• Experience working in a highly regulated business is desirable.
• Ability to exhibit consistent professional communication, follow through, and problem-solving skills while maintaining a global view of Store operations; use sound judgment when making decisions.
• Willingness to grow as a Lead by going beyond assigned department tasks to take on additional responsibilities.
• Exhibits strong leadership skills amongst peers and has confidence communicating at the store level.
• Previous retail experience highly desired.
• Previous Cannabis experience preferred.
• Regularly requires working mornings, nights, weekdays, weekends, and holidays.
• This position may require you to travel to corporate offices as well as other store locations for training, learning, and development.

AAP/EEO Statement:

The Pottery/Glass House Group provides equal employment opportunities to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Job Types: Part-time, Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Application Question(s):

• Are you available to work mornings, midday, evenings, weekends and holidays?
• Are there any times of the day or days of the week that you cannot work?
• Please describe your experience working in cannabis (exp. a plus but not req'd)

Experience:

• Retail or Customer Service: 2 years (Preferred)
• Retail Lead: 1 year (Preferred)

Work Location: One location

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Summary Description

The Team Leads assist the Manager-on-Duty and Store Manager in leading sales activities for Cannabis Guides on the Sales Floor. Team Leads motivate Cannabis Guides to deliver Outstanding Customer Experiences through compliance to Company Policies and Procedures and modeling best selling practices on the Sales Floor. Team Leads embrace the Company’s Mission, Purpose, Values, and Key Performance Indicator Targets as an example of how to excel in their role. Becoming a Team Lead is the first step into Store Leadership and demonstrates commitment for future growth and development.

Reports To

Team Leads report to the Manager-on-Duty daily during their shift and to the Store Manager for personal development.

Attitude and Leadership

Team Leads lead by setting a good example, their behavior is consistent with the standards set in the Team Member Handbook and company training courses. Team Leads listen, motivate and inspire Team Members by providing guidance to Cannabis Guides based on objectives set by the Store Manager.

Team Leads assist the Store Manager and the Manager-On-Duty by performing assigned tasks on a daily, weekly, and/or monthly basis. Team Leads support Store Management with Team Member Development by providing real-time feedback to Cannabis Guides. They are also responsible for communicating with, and escalating issues when they occur.

Team Leads must bring energy, enthusiasm, support, and out-of-the-box thinking to this role to influence Team Member morale and maintain Store Culture.

Performance Requirements and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list is not all inclusive.

Team Leads should excel as top performers on the Sales Floor! Team Leads model how to deliver Outstanding Customer Experiences and role play/shadow to help Cannabis Guides improve their skills. Team Leads reinforce positive behaviors by celebrating successful performance by Team Members of all levels.

Team Leads assist the Manager-On-Duty and the Store Manager during each shift by ensuring daily operations and performance metrics are met through these essential principles: Sales Floor Presence, Store Operations, Communication, and Organization.

Sales Floor Presence

• Team Leads maintain awareness of the Sales Floor to anticipate Customer and Store needs; they are the first point of contact for Cannabis Guide questions and support at the Point of Sale (POS) System.
• Team Leads help Team Members be PartyReady throughout their shifts and able to properly present sales/special offers to Customers.
• The primary role of the Team Lead is to support Cannabis Guides with continued learning and education on the Company’s Mission, Purpose, Values, and Key Performance Indicator Targets.

Store Operations

• Team Leads assist with In-Store product handling and help the Manager-On-Duty confirm that Orders/Deliveries are accurate.
• Team Leads communicating issues with inventory labeling to the Product Team for the Store.
• Team Leads assist the Store Manager and Manager-CcOn-Duty with inventory audits as needed.

Communication and Organization

• Team Leads are the first level of response for routine Customer concerns and involve Store Management as appropriate.
• Team Leads proactively resolve issues with Case Display, Product Tagging, and Store Organization.
• Team Leads help delegate tasks to Cannabis Guides in slow traffic times according to what the Manager-On-Duty has planned.
• Team Leads work directly with the Manager-on-Duty to communicate, redirect and solve concerns as they occur on the Sales Floor.

Knowledge

Team Leads must be knowledgeable of all Company Policies, Processes, Procedures, Sales Techniques, Store Sales Objectives, Key Performance Indicator Target. Team Leads must be proficient in using Company Technology Systems to correctly sell Cannabis and non-Cannabis products. Team Lead must also have a well-rounded understanding of the Cannabis Industry to support Team Members in the delivery of an Outstanding Customer Experience. Team Leads must comply with State Regulations, Directives, Policies, and Safety Procedures.

Team Leads must be committed to their own personal growth and development and invest additional time learning how to build their leadership skills. An internal learning system is provided for continued education and enrichment. Team Leads will be responsible for completing all courses in a timely manner.

Experience and Required skills

• Experience working in a team-oriented role for 2-3 years
• Must be self-motivated, showing initiative and resourcefulness for individual projects.
• Must thrive in a fast-paced, competitive, start-up working environment.
• Exhibit strong oral and written communication skills.
• Must demonstrate a positive attitude with a willingness to expend extra effort to learn new and diverse information.
• Highly organized with excellent time management and prioritization skills.
• Must be 21+ and possess a valid driver’s license or state ID.
• Must be able to work variable hours per week including morning, night, afternoon shifts, and weekends. All locations are open 365 days per year. Hours of operation depending on the day of the week.
• Proficient in word processing, spreadsheets, computer systems (i.e. Google Workspace).
• Physical demands: This position involves constant moving, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, climbing ladders, and lifting a maximum of 50 lbs.
• Manual dexterity needed for computer usage and keyboarding skills.
• Able to speak clearly to provide direction and motivate Team Members.
• Ability to drive to various locations.
• Team Members will be required to obtain all State required Training and Identification Cards prior to employment.

EEO Statement

At our company, we believe our workforce should be as diverse as the cannabis plant itself. We actively seek out people of different backgrounds and encourage all to apply. Your race, age, gender, religion, sexual orientation, skin color, national origin, and any other protected characteristic that makes you uniquely you, are welcome here.

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Job Description
Retail Home Delivery Driver Lead
Department:
Dispensing
Reports To:
Store Manager, Regional Dispensary
Manager, and Head of Retail
Hourly
Days/Hours:
Location:
40 hours/week
Compensation Type:
Assigned Dispensary
JOB SUMMARY:
The focus of this role is to ensure that all principal processes are being completed accurately, ensure that all delivery
personnel are well trained, committed, and consistent in all daily procedures.
KEY ACCOUNTABILITIES:

• 
  Responsible for overseeing all delivery personnel for assigned location.
• 
  Responsible for assuring all delivery personnel follow all standard operating procedures, dress code, all security

regulations and perform all point of sale procedures accurately.

• 
  Responsible for completing the delivery schedule for all locations as well as completing quality checks on all

dispensations.

• 
  Perform audit checks and performance evaluations on the delivery team, to ensure all personnel are performing to

company standards.

• 
  Responsible for all cash reconciliation, preparing bank cash bags, inventory audits and ensuring that all orders are

fulfilled properly.

• 
  Remain available for all delivery personnel during their scheduled hours.
• 
  Responsible for assuring all vehicles are clean and organized and receive service at the appropriate time.
• 
  Responsible for meeting with the Senior Manager monthly to update them appropriately on any objectives that need

to be handled as well as share innovative ideas or processes that may result in more efficient daily procedures.

• 
  Responsible for leading the operations and Retail Home Delivery staff on a daily basis
• 
  Ensure all Retail Home Delivery activities are supported, accurate, and being held to the highest standards:

o In a timely and professional manner, deliver medication to patients, as well as provide resources to patients
seeking information for physician referrals and dispensing options.
o In general, maintain excellent client service and work with patients to ensure their needs are being serviced as a
representative of the company.

• 
  Train new personnel to Liberty Health Sciences’ standards.
• 
  Maintain an on-going knowledge of company products. In general, continue to educate yourself on medical cannabis

products in the market as well as current news or research related to medical cannabis treatments.

• 
  Audit inventory on a weekly basis to ensure there are no discrepancies from the electronic inventory vs the

inventory in stock

• 
  Responsible for balancing Retail Home Delivery cash on a daily basis and preparing for pick up
• 
  Document and distribute cash tips to Retail Home Delivery Drivers weekly
• 
  Responsible for sending all weekly reports to Store Manager or appropriate company personnel
• 
  Ensure effective communication and teamwork across functional areas and team members to achieve company

goals.

• 
  Help assemble finished products for storage, delivery, and/or transfer to dispensaries and patients.
• 
  Ensure full compliance with all laws, regulations, and company procedures related to medical cannabis operations.

QUALIFICATIONS:

• 
  2+ years’ experience in healthcare
• 
  Excellent communication skills
• 
  Valid current driver’s license
• 
  Professional with attention to detail
• 
  Minimum one year experience of customer or patient service
• 
  Willing and able to work some Saturdays
• 
  Must be 21 years old or older

Job Description Acknowledgement
I have read this job description and fully understand the requirements set
forth therein. I understand that this is to be used as a guide and that I will be
responsible forperforming other duties as assigned. I further understand that this
job description does not constitute an employment contract with Liberty Health
Sciences.
Employee Signature
Printed Name
Date
Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not
constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job. Furthermore, they do not establish a contract for
employment and are subject to change at the discretion of the employer. LHS is committed to providing an accessible and barrier-free environment. Please
advise Human Resources if you require accommodation during any part of the recruitment process.

Apply for this job with Liberty Health Sciences

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

• Solving customer complaints and answering customers' questions.
• Writing reports for senior managers.
• Assisting with the selling of our store's products and services and assisting to maximize sales.
• Stocking shelves, setting up displays, ringing up merchandise and sales, and performing cleaning duties.
• Providing sales staff with constructive feedback and assisting staff to solve customers' problems.
• Maintaining inventory, filling out paperwork, and possibly tasking sales workers with the buying of more supplies.
• Maintaining positive customer relations.
• Motivating the sales staff and creating an atmosphere of healthy competition among the staff.
• Experience in sales is necessary.
• Strong sales ability, business acumen, and commercial awareness.
• Excellent communication, interpersonal, and customer service skills.
• Strong leadership abilities.
• Good time management, strategic planning, and organizational skills.

Job Types: Full-time, Part-time

Salary: $14.00 to $15.00 /hour

Experience:

• Retail Management: 2 years (Preferred)

Additional Compensation:

• Tips
• Store Discounts

Work Location:

• One location

Benefits:

• Dental insurance
• Vision insurance
• Paid time off
• Flexible schedule

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• Open to applicants who do not have a college diploma

Schedule:

• Weekends required
• Monday to Friday
• Holidays required
• Day shift
• Night shift
• Overtime
• 8 hour shift
• 10 hour shift

Work Remotely:

• No

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.