Cannabis Consultant Customer Service Jobs

Customer Service Representative

At Juva we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We are deeply and actively committed to the communities we serve. Our team includes professionals who are top of their fields. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products. Our well-established company is growing rapidly and we are adding to our team of professionals and specialists.

This position is customer service representative. The position requires the ability to be self-motivated and customer-focused. Our entrepreneurial spirit and vision in directing business functions will assist our organization with increasing staff productivity while fostering a world class guest experience, working within the community and meeting business objectives.

Responsibilities for Customer Service Representative:

• Provide an excellent customer experience while assisting in the sale of cannabis products
• Consistently deliver the ultimate customer experience in all facets from patient beginning to end; ensure each patient receives full attention during their transaction
• Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Ensure orders are fulfilled efficiently with 100% accuracy at all times
• Adhere to company Standard Operating Procedures
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines
• Ensure opening and closing cleaning and organization is completed
• Participate in periodic staff meetings
• Manage inbound phone inquiries and route calls accordingly
• Adhere to all Medical Cannabis laws
• Maintain a positive attitude that promotes teamwork
• Work collaboratively and respectfully with other team members
• Participate in ongoing education and professional development opportunities
• Read industry publications to keep up to date on trends
• Additional duties as assigned by management
• Provide effective feedback, training, and oversight of direct reports in areas of customer service, standard operating procedures and best practices.
• Coordinate all rework projects for efficient use of resources, time, and cost.
• Schedule incoming and outgoing logistics
• Proven ability to implement process improvement initiatives and deliver results
• Outstanding leadership, organizational, multitasking, and problem-solving skills
• Strong decision-making skills
• Collaborate with dispatch and inventory management to identify potential order fulfillment issues
• Make recommendations and process improvements
• Developing and implementing growth strategies
• Excellent communications skills, both written and verbal
• Bilingual a bonus

Requirements for Customer Service Representative:

• 3 years of previous customer service experience in a relevant area such as call center, customer service or dispatch
• Industry experience in cannabis delivery or other app-based delivery to consumers; product knowledge is going to be a big part of this. Needs to be able to provide 1-on-1 consultations with customers and be able to provide recommendations based on conditions.
• Associate degree is highly preferred
• Thrives on juggling conflicting priorities
• Experience working with a broad base of customers
• Desire to develop and grow in the Customer Service Representative role
• Good knowledge of different business functions
• Excellent communication skills, good interpersonal skills
• Highly organized, Meticulous attention to detail.
• Enthusiastic, proactive and self-motivated, with a keen desire to grow alongside the company
• Proven to be accountable, self-motivated, and solution-oriented;
• Ability to work collaboratively across functions, work independently, and take initiative;
• Creative thinking and flexibility – ability to multitask and handle pressure in a fast-paced environment;
• Strong work ethic, communication, interpersonal and presentation skills;
• Ability to build strong working relationships at all levels within the organization;
• Strong organizational and time management skills: ability to work on multiple projects simultaneously that are deadline-sensitive and detail-oriented;
• Proficient in Microsoft Office, specifically Word, Excel, Outlook, PowerPoint.

General:

Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state marijuana licensing regulations;

Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work. Juva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Why does this job interest you?
• Are you familiar with cannabis products?

Experience:

• Customer Service: 3 years (Preferred)

Work Location: One location

Apply for this job with Juva Life

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Service Representative

At Juva we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We are deeply and actively committed to the communities we serve. Our team includes professionals who are top of their fields. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products. Our well-established company is growing rapidly and we are adding to our team of professionals and specialists.

This position is customer service representative. The position requires the ability to be self-motivated and customer-focused. Our entrepreneurial spirit and vision in directing business functions will assist our organization with increasing staff productivity while fostering a world class guest experience, working within the community and meeting business objectives.

Responsibilities for Customer Service Representative:

• Provide an excellent customer experience while assisting in the sale of cannabis products
• Consistently deliver the ultimate customer experience in all facets from patient beginning to end; ensure each patient receives full attention during their transaction
• Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Ensure orders are fulfilled efficiently with 100% accuracy at all times
• Adhere to company Standard Operating Procedures
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines
• Ensure opening and closing cleaning and organization is completed
• Participate in periodic staff meetings
• Manage inbound phone inquiries and route calls accordingly
• Adhere to all Medical Cannabis laws
• Maintain a positive attitude that promotes teamwork
• Work collaboratively and respectfully with other team members
• Participate in ongoing education and professional development opportunities
• Read industry publications to keep up to date on trends
• Additional duties as assigned by management
• Provide effective feedback, training, and oversight of direct reports in areas of customer service, standard operating procedures and best practices.
• Coordinate all rework projects for efficient use of resources, time, and cost.
• Schedule incoming and outgoing logistics
• Proven ability to implement process improvement initiatives and deliver results
• Outstanding leadership, organizational, multitasking, and problem-solving skills
• Strong decision-making skills
• Collaborate with dispatch and inventory management to identify potential order fulfillment issues
• Make recommendations and process improvements
• Developing and implementing growth strategies
• Excellent communications skills, both written and verbal
• Bilingual a bonus

Requirements for Customer Service Representative:

• 3 years of previous customer service experience in a relevant area such as call center, customer service or dispatch
• Industry experience in cannabis delivery or other app-based delivery to consumers; product knowledge is going to be a big part of this. Needs to be able to provide 1-on-1 consultations with customers and be able to provide recommendations based on conditions.
• Associate degree is highly preferred
• Thrives on juggling conflicting priorities
• Experience working with a broad base of customers
• Desire to develop and grow in the Customer Service Representative role
• Good knowledge of different business functions
• Excellent communication skills, good interpersonal skills
• Highly organized, Meticulous attention to detail.
• Enthusiastic, proactive and self-motivated, with a keen desire to grow alongside the company
• Proven to be accountable, self-motivated, and solution-oriented;
• Ability to work collaboratively across functions, work independently, and take initiative;
• Creative thinking and flexibility – ability to multitask and handle pressure in a fast-paced environment;
• Strong work ethic, communication, interpersonal and presentation skills;
• Ability to build strong working relationships at all levels within the organization;
• Strong organizational and time management skills: ability to work on multiple projects simultaneously that are deadline-sensitive and detail-oriented;
• Proficient in Microsoft Office, specifically Word, Excel, Outlook, PowerPoint.

General:

Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state marijuana licensing regulations;

Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work. Juva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Part-time

Pay: $20.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Why does this job interest you?
• Are you familiar with cannabis products?

Experience:

• Customer Service: 3 years (Preferred)

Work Location: One location

Apply for this job with Juva Life

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Medical Cannabis Consultant - San Jose

Elemental Wellness Center is a fast-paced yet congenial and warm work environment. This is an entry level position within the growing cannabis industry. The Medical Cannabis Consultant is responsible for providing a compassionate, quality, knowledgeable experience to our members.

We Require:

• Two years of retail experience
• Cash register knowledge
• Cannabis knowledge, desired

Job Type: Full-time

Pay: $16.00 per hour

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Communication method(s) used:

• Email
• Phone
• In person

Apply for this job with Elemental Wellness Center

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

COMPANY

Cure s mission is to help our patients discover their cure. The company is focused on patient access to top quality and compassionately priced medicine. Our employees deliver on this mission by modeling our values, demonstrating genuine compassion for our patients, focusing on continually improving our operation, while meeting and exceeding our stringent compliance standards.

ROLE SUMMARY/OBJECTIVE

The Retail Patient Consultant (PC) position s primary responsibility is to provide friendly, professional and compassionate customer service to our patients. The key responsibilities are to check-in patients and verify their identification, complete accurate and compliant transactions and fulfillment of patient orders, and by providing extraordinary customer service.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Act as the front-line, first impression for Cure ensuring our mission, vision and values are conveyed to our patients
• Provide friendly, professional, and compassionate customer service to our patients
• Answer phones in a welcoming and pleasant manner while providing resources or information to fulfill patient needs
• Pick and fill patient orders accurately and efficiently based on the patient s consultation
• Utilize resources and tools to develop and continue ongoing knowledge of medical marijuana, compliance and customer service needs
• Complete and maintain timely, accurate sales transactions with correct cash handling
• Managing time and respecting protocol and compliance under fast-paced retail conditions
• Learn and be able to successfully operate Pennsylvania s web-based seed-to-sale tracking system MJ Platform
• Show up to each shift on time
• Follow/adhere to Cure's Values and Mission
  
• Maintain cleanliness and organization of the dispensary

COMPETENCIES

• Regulatory Compliance
• Patient-focused
• Integrity and trust
• Compassion and listening
• Approachability
• Communication skills
• Teamwork

SUPERVISORY RESPONSIBILITY
None

WORK LOCATION
Oklahoma City, OK

WORK ENVIRONMENT
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers to manipulate products and equipment. The employee may be required to stand for a full shift. Other requirements include walking, squatting, kneeling, bending or driving. This position requires frequent repetitive motions and long periods of standing/sitting.

PHYSICAL DEMANDS
The physical demands and responsibilities described here are representative of those are met by an employee to successfully perform the job. This position is very active and requires prolonged standing, sitting, and walking for the duration of the shift. This position requires the ability to lift/push/pull up to 30 pounds.
POSITION TYPE AND EXPECTED HOURS OF WORK
This is a full-time non-exempt position in a dispensary open seven days per week. Rotating shifts as well as holiday, weekends and work during inclement weather may be required. This position reports to the Dispensary Manager.

TRAVEL

None

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or GED is required
• 2-4 years of retail and/or service experience is required
• Cannabis knowledge is a plus
• Cash handling experience is required
• Bilingual Spanish is a plus
• Must be 21 years of age or older
• Ability to maintain and pass Pennsylvania Department of Health background check

ADDITIONAL ELIGIBILITY QUALIFICATIONS

All candidates must successfully pass a background check.

SALARY & BENEFITS
Salary is commensurate with skills and experience. Cure offers a competitive benefits package including a variety of medical, dental, vision, and retirements options. The company also offers paid time off based on tenure and job level.

AAP/EEO STATEMENT
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Cure provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, gender identification, or genetics. In addition to federal law requirements, Cure complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply for this job with Oklahoma

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.