Cannabis Retail Patient Consultant Customer Service Cannabis Jobs

COMPANY

Cure s mission is to help our patients discover their cure. The company is focused on patient access to top quality and compassionately priced medicine. Our employees deliver on this mission by modeling our values, demonstrating genuine compassion for our patients, focusing on continually improving our operation, while meeting and exceeding our stringent compliance standards.

ROLE SUMMARY/OBJECTIVE

The Retail Patient Consultant (PC) position s primary responsibility is to provide friendly, professional and compassionate customer service to our patients. The key responsibilities are to check-in patients and verify their identification, complete accurate and compliant transactions and fulfillment of patient orders, and by providing extraordinary customer service.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Act as the front-line, first impression for Cure ensuring our mission, vision and values are conveyed to our patients
• Provide friendly, professional, and compassionate customer service to our patients
• Answer phones in a welcoming and pleasant manner while providing resources or information to fulfill patient needs
• Pick and fill patient orders accurately and efficiently based on the patient s consultation
• Utilize resources and tools to develop and continue ongoing knowledge of medical marijuana, compliance and customer service needs
• Complete and maintain timely, accurate sales transactions with correct cash handling
• Managing time and respecting protocol and compliance under fast-paced retail conditions
• Learn and be able to successfully operate Pennsylvania s web-based seed-to-sale tracking system MJ Platform
• Show up to each shift on time
• Follow/adhere to Cure's Values and Mission
  
• Maintain cleanliness and organization of the dispensary

COMPETENCIES

• Regulatory Compliance
• Patient-focused
• Integrity and trust
• Compassion and listening
• Approachability
• Communication skills
• Teamwork

SUPERVISORY RESPONSIBILITY
None

WORK LOCATION
Oklahoma City, OK

WORK ENVIRONMENT
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers to manipulate products and equipment. The employee may be required to stand for a full shift. Other requirements include walking, squatting, kneeling, bending or driving. This position requires frequent repetitive motions and long periods of standing/sitting.

PHYSICAL DEMANDS
The physical demands and responsibilities described here are representative of those are met by an employee to successfully perform the job. This position is very active and requires prolonged standing, sitting, and walking for the duration of the shift. This position requires the ability to lift/push/pull up to 30 pounds.
POSITION TYPE AND EXPECTED HOURS OF WORK
This is a full-time non-exempt position in a dispensary open seven days per week. Rotating shifts as well as holiday, weekends and work during inclement weather may be required. This position reports to the Dispensary Manager.

TRAVEL

None

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or GED is required
• 2-4 years of retail and/or service experience is required
• Cannabis knowledge is a plus
• Cash handling experience is required
• Bilingual Spanish is a plus
• Must be 21 years of age or older
• Ability to maintain and pass Pennsylvania Department of Health background check

ADDITIONAL ELIGIBILITY QUALIFICATIONS

All candidates must successfully pass a background check.

SALARY & BENEFITS
Salary is commensurate with skills and experience. Cure offers a competitive benefits package including a variety of medical, dental, vision, and retirements options. The company also offers paid time off based on tenure and job level.

AAP/EEO STATEMENT
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Cure provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, gender identification, or genetics. In addition to federal law requirements, Cure complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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