Cannabis Assistant Retail Dispensary Manager Jobs

Organization:

TerrAscend NJ is a new Jersey based company with a state permit awarded to cultivate, process, and dispense premium marijuana medicine to the medical marijuana patients of New Jersey in a compassionate and safe manner. TerrAscend NJ is creating an enduring, world-class company capable of operating under the standards of a highly-regulated pharmaceutical business. Operating under such standards will lead to medical advancements and will shape the future of medical marijuana-based therapies in the state of New Jersey.

Position Description

The Retail Assistant General Manager (AGM) is primarily responsible for assisting with the effective performance management and execution of retail operations at the designated dispensary location including merchandising, staffing and patient order fulfillment processes. The AGM works closely with General Manager drive the successful business management and associates’ performance of the dispensary.

This is a full time exempt position.

Responsibilities include, but are not limited to:

• Train, schedule and manage staff at all the dispensary to achieve established standards. Ensure that all deadlines are met and take accountability for completion.
• Drive a culture of positive employee engagement with a strong focus on inclusion & diversity
• Develop, coach and consistently execute TerrAscend NJ’s service standards. Constantly work to improve standards and customer satisfaction.
• Actively oversee associates responsible for inventory.
• Quickly respond to recalls and customer service complaints.
• Effectively manage service labor and scheduling.
• Maintain a general awareness of cannabis and retail trends to help create innovative and adaptive strategies. Work closely with grower-processors to understand and learn about their products.
• Work with the General Manager to meet all regulatory requirements. Correct all violations with a sense of urgency. Work with TerrAscend NJ’s corporate office (finance, marketing, HR) to ensure standards are met.
  
• Maintain open lines of communication with staff, both management and hourly employees.
• Oversight of Safety and Facility Management
• Become a subject matter expert in TerrAscend NJ’s seed-to-sale tracking system and inventory management system.

• Minimum of 3 years of supervisory or management experience in the retail cannabis, restaurant, grocery or other service industry with responsibility for financial results
• Previous supervisory or management proficiency in high volume retail environment
• Ability to create and maintain a customer focused culture
• Cannabis experience is a plus.
• Work/manage coverage of weekends and holidays as necessary.
• Must be flexible regarding work schedule and willing to work 5-6 days per week including evenings and weekends including opening and closing shifts.
• Have a proven track record (5 years plus experience preferred) of working effectively with customers
• Must be willing to submit to and pass a comprehensive background check

Background Check Requirement

As a condition of employment, a complete background investigation will be conducted based on the rules of New Jersey N.J.A.C 8:64 – 7.2. The state investigative process includes a fingerprint impression, scheduled at a state approved location. Individuals that have been convicted of a criminal offense related to the sale or possession of illegal drugs, narcotics or controlled substances may not hold a position with TerrAscend NJ.

EEO Statement

At TerrAscend NJ, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend NJ is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend NJ is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

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Full Job Description

We are seeking a Retail Assistant Manager in our Adult-Use Cannabis Dispensary located in East Boston. The Assistant Manager is tasked with the balance of monitoring and developing the guest experience, assisting with overseeing the daily operations of the dispensary as well as managing and supporting staff. The Assistant Manager works closely with the Retail Manager on all operations, communications and staff management. All efforts and actions are to adhere to company policy, state regulations and work within the vision outlined by the store manager and the senior leadership team.

Candidate Requirements:

· Enthusiastic and highly motivated to learn about cannabis science and the cannabis industry. Previous industry experience is valued

· Experience in retail or hospitality management is required.

· Efficient with both verbal and written communication. Bi-lingual skills in Spanish is strongly preferred but not required. Capability to work with translation apps as needed.

· Strong attention to detail and ability to thrive in a challenging, constantly changing start-up environment.

· Ability to organize, multi-task and prioritize while working in a fast-paced environment with a high volume of transactions.

· Mathematical aptitude, ensuring strong attention to detail and data.

· Experience with POS systems and proficient in Microsoft Office Programs.

· Excellent customer service both in-person and virtually with a diverse customer base.

· Strong leadership and management skills including experience with managing 10+ employees per shift.

Specific Operational Responsibilities Include:

· Maintain and foster efficient and ongoing communication amongst all floor staff as well as management. Aid in communicating new product information, policy updates, overall retail performance and goals, etc.

· Work with Store Manager and the Community Outreach and Training Manager to assist staff on selling procedures and strategies to help achieve sales goals

· Ensure all daily actions are compliant with state and local regulations. Maintain accurate records of all dispensary activities including patron records, sales, and returns in accordance with the State of MA, CCC, Privacy Standards, and standards set forth by Berkshire Roots, Inc.

· Maintain high standards of merchandising presentation and store signage to maximize sales. Ensures the cleanliness, orderliness and neatness of store.

· Identifying and addressing sales and product discrepancies.

· Troubleshooting computer and payment system issues arising on sales floor. Handle complex register transactions (voids and exchanges) with accuracy and discretion, as needed.

· Ensure that all relevant paperwork, including opening and closing paperwork and customer records are properly recorded and maintained.

· Accounting for all the days’ payments; cash and debit, accurately communicating and recording all discrepancies. Closing all drawers and payments as specified and preparing the retail drawers for the next day’s activities

· Investigating and resolving customer complaints. Ability to handle difficult person(s) (either staff or customers)

· Actively monitoring situations and addressing matters to prevent loss or diversion.

· Must have regular and on-time attendance, able to work a flexible schedule (nights, weekends, and holiday shifts, including overtime as needed)

· Must be 21 years old, and have valid identification

· Ability to meet physical demands of the position including standing/moving throughout the duration of shifts and lifting packages up to 50 pounds.

· Maintain highest standard of professionalism and personal hygiene

This is a full-time position located at our adult-use cannabis dispensary located in East Boston.

Why us? Berkshire Roots is a leading cannabis purveyor in Massachusetts, home to the largest indoor cannabis grow space in the Berkshires.  We’ve been bringing wellness to our community with cannabis since 2018 and recently opened a second dispensary in East Boston. We support our community through volunteering, donations to local nonprofits and creating jobs.

Berkshire Roots, Inc is an equal opportunity employer. We value an innovative and collaborative culture, celebrate diversity and are committed to creating an inclusive environment for all employees.

Visit berkshireroots.com to learn more.

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 10 hour shift
• Holidays
• Overtime
• Weekends

This Company Describes Its Culture as:

• Innovative -- innovative and risk-taking
• Outcome-oriented -- results-focused with strong performance culture

Company's website:

• www.berkshireroots.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

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Position Title: Assistant Store Manager

Reports To: General Manager

Position Summary: Assist General Manager in all managerial duties and responsibilities. This is a training position, and the assistant should be able to perform tasks to advance, including supervise the daily operations of the dispensary including, but not limited to the following duties: knowledge of and compliance with laws, ordering, sales, cash handling processes, financial reporting, inventory management, customer service, regulatory compliance, customer communication and education, and customer information management.

Essential Duties and Responsibilities:

- Assist the General Manager and serve as secondary point of contact in stores.- Assist General Manager in achieving short-term and long-term business, marketing, and sales goals/objectives.- Provide support and serve as witness to General Manager’s duty to reward and discipline team members.- Assist General Manager with support for State reporting, paperwork, and state tracking system recording.- Assist with ensuring daily compliance with company policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.- Assist State and Local Government Auditors and Law Enforcement with inventory, sales, and compliance audits when General Manager is not present.- Comply with company cash handling policies and perform verification for General ---Manager’s daily cash management responsibilities as outlined in the company’s policy; ensure cash is accurately counted and recorded.- Maintain a culture of high-quality customer service, customer communication and customer service issue/complaint resolution.- Execute customer service and quality surveys as assigned by management.- Support in training all employees on policies, process, procedures, and roles.- Attend and participate in manager meetings and engage in ongoing education and professional development, as well as other pertinent meetings- Contribute to team environment and company advancement in agreement with the strategic direction set by management.- Daily correspondence via email with the General Manager and Staff as needed- Comply with all HR policies, including confidentiality and non-disclosure- Maintain a clean and organized work environment.- Responsible for assisting with facility maintenance and troubleshooting as necessary including proper upkeep of phone, utilities, technology, maintenance, repairs, stock, and supplies- Attendance of posted, scheduled hours is required at the store locations; however, additional availability outside of that schedule is also required (e.g. meetings, deliveries).- Physical duties may be required including but not limited to the following: lifting and moving boxes, inventory, and/or equipment.- Supervise all dispensary operations and procedures during hours of operation if the - - General Manager is not present.- Ensure scheduling needs are satisfied; adjust and accommodate scheduling changes when Team Members need shifts covered when General Manager is not present.- Oversee Opening/Closing Procedures on a daily basis.- Assist General Manager to ensure that all operations of the store run smoothly.- Assist General Manager to ensure team members are trained, accountable and performing to expectations- Act as a secondary point of contact for vendors in the facilityOther duties assigned

Required Qualifications:

- Regular attendance- High School Diploma or GED equivalent required- A minimum of 2 years’ experience in roles of exceptional leadership, management, communication, and training skills in a customer-centric sales environment- Previous management experience required- Must be able to obtain State approved credentials and pass criminal background check- Must have reliable transportation- Excellent interpersonal, verbal, and written communication skills- Good planning, organizational, and time management skills- Ability to lead, manage and motivate staff- Working knowledge of Medical and/or Retail Cannabis- Knowledge of Local, State, and Federal Laws and Regulations pertaining to Medical and/or Retail Cannabis

Adult Use (21 years of age +) Need Apply

Job Type: Full-time

Job Type: Full-time

Salary: $49,920.00 /year

Benefits:

• Employee Discount
• Health Insurance

Experience:

• cannabis or other regulated industry: 2 years (Preferred)

Work Location:

• One location

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Schedule:

• Other

Company's website:

• COASTAL DISPENSARY LLC

Company's Facebook page:

• COASTAL DISPENSARY LLC

Benefit Conditions:

• Waiting period may apply

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About Sira Naturals, Inc.

Sira Naturals, Inc. is a Registered Marijuana Dispensary serving patients from across the Commonwealth of Massachusetts. We are dedicated to providing high quality medical cannabis to patients suffering from debilitating medical conditions. We strive to deliver superior service by maintaining a professional environment focused on education and treatment.

We have locations in Cambridge, Somerville and Needham.

PREMIUM CANNABIS. SUSTAINABLY GROWN. SOLD WITH INTEGRITY.

Job Description

The Assistant Manager is responsible for supporting their Dispensary Manager with overseeing the daily operations of the retail dispensary. Providing leadership, guidance and support to team members, the Assistant Manager fosters an environment that is positive, upbeat and respectful. Assistant Managers are expected to contribute to make their Dispensary a climate which encourages forward thinking, embraces inclusion and practices generosity of spirit. Sira Naturals is dedicated to becoming the foremost provider of sustainably grown premium cannabis products to our communities. Grown with Love.

Responsibilities:

• Oversee overall daily operations, including P&L, marketing and sales strategies, inventory control, preventative maintenance, hiring, training, community outreach and patient management.
• Maintains integrity of operating in compliance with all CCC, State and Local regulations.
  
• Oversees patient intake process, ensuring that appropriate patient records and paperwork are submitted and confidential information is maintained appropriately.
• Accountable for accurately receiving, coordinating and fulfilling patient orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with Sira Naturals, local and state policies.
• Adapts to varied sales volume and provides support and direction to team members; stays active by initiating continued learning activities, creates an engaging environment and assists in keeping the dispensary properly stocked, clean, tidy and in operating order while modeling a "Patient first" acuity.
  
• Assists in processing and monitoring floor stock and manages daily inventory counts.
• Provides knowledge, expertise, guidance and a personalized experience to each patient by explaining potential benefits of the Premium Cannabis products offered; inspires patient confidence and creates brand loyalty.
• Assists in fostering a positive work environment, treats everyone with dignity and respect, while perpetuating a curiosity for "everything cannabis".
• Directs and assists with opening and closing procedures.

Above all else, act as the critical link between Sira Naturals and our patients by providing an amazing, stress-free and helpful patient experience.

Qualifications:

• Must possess basic math, computer and cash handling skills.
  
• Ability to coordinate and problem solve in a professional manner.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with patients/caregivers and team members.

Preferred Experience:

• Minimum 2 years of Management experience providing excellent customer service in a hospitality, pharmacy, customer service or retail environment.
  
• Established ability to deliver sincere and consistent leadership to a diverse team.
• Experience with budgets, cash handling and POS/inventory control systems.
• Ability to adapt to changing priorities in a high-volume environment.
• Proficient in MS Office, including Excel.
• Experience working in a highly regulated industry.

Working Conditions:

• Able to accommodate scheduling that may include varied shifts, weekends and some holidays.
• Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits.

Physical Requirements:

• The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machine.
• The person in this position must be able to remain in a stationary position when checking in patients or when operating the register.
• The person in this position must be able to observe and assess patient entry via cameras and inspect patient ID's upon entry.
• Frequently communicates with other staff via Walkie Talkie or Headset
• Constantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags.
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Benefits and Perks:

• Health/Dental/Vision Insurance after 60 days for Full Time Employees
• Voluntary: Life, Disability and Accident Insurance for all Employees
• 3 weeks of Paid Time Off per year for Full Time Employees (prorated for start date)
• Employee Discount Marketplace (Tickets at Work)
• Transportation Reimbursement and Blue Bike Membership Programs available at select locations
• Employee discount program available to Employees with Medical Card

Sira Naturals is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state or local law.

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.