Cannabis Technical Support Agent Tier 1 Saas Jobs

Job detailsJob TypeFull-timeFull Job Description

Overview:

If you’re looking for a predictable job at a big established company, you can stop reading now. If you’re interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading!

About the Company:

Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZE’s best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.

About The Role:

BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.

The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am -8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.

This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.

Responsibilities

• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.
• Answer real-time requests via phone or chat, creating tickets in our ticket system.
• Escalate tickets to Tier 2 in a warm hand-off as needed.
• Learn our data migration process for new customers and perform data migrations as needed.
• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.
• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.
• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.
• Educate customers on best practices specific to their business needs
• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.
• Provide requirements to the development team based on customer feedback.

About You:

• Proven track record of production
• Bachelor's degree
• 2-5 years of experience in software technical support
• Ability to work from home with full efficacy
• Quiet place to work with a solid internet connection
• Excellent communication skills as a remote employee
• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.
• Self-motivated with the ability to work well both independently and within a team.

Bonus Points:

• Cannabis industry experience in cultivation, distribution, or dispensary/delivery
• Experience in supporting a delivery service or inventory management SAAS solution
• SAAS startup experience a plus
• QA or software testing experience

Benefits and Perks:

• Health, Dental, Vision, Life, Disability, 401K
• Work from home
• Paid time off (Vacation, Sick, Holidays)
• Competitive salary
• A real chance to help shape the growing cannabis industry
• Work with smart people in a fast-paced environment

Remote Work with Corporate Offices Located in Newport Beach, CA.

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Apply for this job with Blaze Solutions Inc.

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job details
Salary
$20 - $25 an hour
Job Type
Full-time
Number of hires for this role
1
Qualifications

• 
  
  
  

  • Bachelor's (Preferred)

  • SaaS: 2 years (Preferred)

  • Technical support: 3 years (Preferred)

  
  

Full Job Description

If you’re interested in a safe and predictable job at an established company, you can stop reading now. If you’re looking to get in on the ground floor of something big and exciting, read on!

BLAZE is an early-stage technology company deploying the next-generation of a software platform for the cannabis industry. We are proven entrepreneurs that have deep experience in the cannabis industry and have great product traction in the market.

Before we get started, make sure you are ready, if you don't want to take the time to answer the questions in detail and with thought, then please don't bother applying. We need self starters that are motivated and proactive. If you only take 2 seconds to click and apply for this job, you can expect to get about 2 seconds of consideration from us. : )

BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently. You should be located within the DFW area.

We provide our customers solutions for retail sale of cannabis, distribution, inventory management, and cultivation.

This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.

The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.

What you'll do:

• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.

• Answer realtime requests via phone or chat, creating tickets in our ticket system.

• Escalate tickets to Tier 2 in a warm hand-off as needed.

• Learn our data migration process for new customers and perform data migrations as needed.

• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.

• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.

• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.

• Educate customers on best practices specific to their business needs

• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.

• Provide requirements to the development team based on customer feedback.

You should have:

• Proven track record of production

• Bachelor's degree

• 2-5 years of experience in software technical support

• Ability to work from home with full efficacy

• Quiet place to work with a solid internet connection
• Excellent communication skills as a remote employee

• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.

• Self-motivated with the ability to work well both independently and within a team.

Bonus points for:

• Cannabis industry experience in cultivation, distribution, or dispensary/delivery

• Experience in supporting a delivery service or inventory management SAAS solution

• SAAS startup experience a plus

• QA or software testing experience

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends

Ability to Commute/Relocate:

• Los Angeles, CA (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• SaaS: 2 years (Preferred)
• Technical support: 3 years (Preferred)

Work Location:

• Multiple locations

Company's website:

• https://www.blaze.me

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• Yes

COVID-19 Precaution(s):

• Remote interview process

Apply for this job with BLAZE

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

If you’re interested in a safe and predictable job at an established company, you can stop reading now. If you’re looking to get in on the ground floor of something big and exciting, read on!

BLAZE is an early-stage technology company deploying the next-generation of a software platform for the cannabis industry. We are proven entrepreneurs that have deep experience in the cannabis industry and have great product traction in the market.

Before we get started, make sure you are ready, if you don't want to take the time to answer the questions in detail and with thought, then please don't bother applying. We need self starters that are motivated and proactive. If you only take 2 seconds to click and apply for this job, you can expect to get about 2 seconds of consideration from us. : )

BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently. You should be located within the DFW area.

We provide our customers solutions for retail sale of cannabis, distribution, inventory management, and cultivation.

This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.

The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.

What you'll do:

• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.

• Answer realtime requests via phone or chat, creating tickets in our ticket system.

• Escalate tickets to Tier 2 in a warm hand-off as needed.

• Learn our data migration process for new customers and perform data migrations as needed.

• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.

• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.

• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.

• Educate customers on best practices specific to their business needs

• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.

• Provide requirements to the development team based on customer feedback.

You should have:

• Proven track record of production

• Bachelor's degree

• 2-5 years of experience in software technical support

• Ability to work from home with full efficacy

• Quiet place to work with a solid internet connection
• *

*

• Excellent communication skills as a remote employee

• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.

• Self-motivated with the ability to work well both independently and within a team.

Bonus points for:

• Cannabis industry experience in cultivation, distribution, or dispensary/delivery

• Experience in supporting a delivery service or inventory management SAAS solution

• SAAS startup experience a plus

• QA or software testing experience

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends

Experience:

• SaaS support: 2 years (Preferred)
• Technical Support: 2 years (Required)

Education:

• Bachelor's (Preferred)

Location:

• Los Angeles, CA (Required)

Working Days:

• Monday (Required)
• Tuesday (Required)
• Wednesday (Required)
• Thursday (Required)
• Saturday (Required)
• Sunday (Required)
• Friday (Required)

Application Question:

• If you want to be considered for this job with BLAZE, then you should answer each of these questions. If there is not enough room in the field, then please send a message via Indeed after applying.

1) What have you created in your life for which you are particularly proud?2) What was the product of your last job? In other words, aside from being just busy and doing stuff, what was the actual product you were creating and being paid for if you could sum it up in a few words or a short phrase?3) How did you measure the volume of the products you created?4) What is your plan for your career? How would you define “success” for your career?

Work Location:

• Multiple locations

Work Remotely:

• Yes

Apply for this job with BLAZE

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

If you’re interested in a safe and predictable job at an established company, you can stop reading now. If you’re looking to get in on the ground floor of something big and exciting, read on!

BLAZE is an early-stage technology company deploying the next-generation of a software platform for the cannabis industry. We are proven entrepreneurs that have deep experience in the cannabis industry and have great product traction in the market.

Before we get started, make sure you are ready, if you don't want to take the time to answer the questions in detail and with thought, then please don't bother applying. We need self starters that are motivated and proactive. If you only take 2 seconds to click and apply for this job, you can expect to get about 2 seconds of consideration from us. : )

BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently. You should be located within the DFW area.

We provide our customers solutions for retail sale of cannabis, distribution, inventory management, and cultivation.

This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.

The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.

What you'll do:

• Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency.

• Answer realtime requests via phone or chat, creating tickets in our ticket system.

• Escalate tickets to Tier 2 in a warm hand-off as needed.

• Learn our data migration process for new customers and perform data migrations as needed.

• Contribute to the BLAZE customer support knowledge base by authoring educational support articles.

• Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help.

• Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product.

• Educate customers on best practices specific to their business needs

• Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.

• Provide requirements to the development team based on customer feedback.

You should have:

• Proven track record of production

• Bachelor's degree

• 2-5 years of experience in software technical support

• Ability to work from home with full efficacy

• Quiet place to work with a solid internet connection
• *

*

• Excellent communication skills as a remote employee

• Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.

• Self-motivated with the ability to work well both independently and within a team.

Bonus points for:

• Cannabis industry experience in cultivation, distribution, or dispensary/delivery

• Experience in supporting a delivery service or inventory management SAAS solution

• SAAS startup experience a plus

• QA or software testing experience

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends

Experience:

• SaaS support: 2 years (Preferred)
• Technical Support: 2 years (Required)

Education:

• Bachelor's (Preferred)

Location:

• Dallas-Fort Worth, TX (Required)

Working Days:

• Monday (Required)
• Tuesday (Required)
• Wednesday (Required)
• Thursday (Required)
• Saturday (Required)
• Sunday (Required)
• Friday (Required)

Application Question:

• If you want to be considered for this job with BLAZE, then you should answer each of these questions. If there is not enough room in the field, then please send a message via Indeed after applying.

1) What have you created in your life for which you are particularly proud?2) What was the product of your last job? In other words, aside from being just busy and doing stuff, what was the actual product you were creating and being paid for if you could sum it up in a few words or a short phrase?3) How did you measure the volume of the products you created?4) What is your plan for your career? How would you define “success” for your career?

Work Location:

• Fully Remote

Apply for this job with BLAZE

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.