Cannabis Team Support Specialist Jobs
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Here are 3 cannabis jobs mentioning "team support specialist" in May 2024, at companies like Würk, and Wurk, including positions such as Team Support Specialist.
More than 30+ days
Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. In 2015, Wurk created the cannabis industry's very first all-in-one workforce management solution. Our dynamic system is utilized to streamline operations, minimize regulatory risks, and manage payroll, HR, timekeeping, and tax compliance. We believe it is our responsibility to protect the people and organizations of the cannabis industry so they can continue to impact the world we live in. If this excites you, we at Wurk would love to meet you!
A successful Team Support Specialist will deliver comprehensive, high-quality support to the support team. On this fast-paced team, the Team Support Specialist will need to exemplify outstanding customer service skills and troubleshooting skills. The Team Support Specialist will have a passion for taking support calls, client ticketing organization, collaborating with team members to assist with case resolution, and more!
What you'll need to accomplish!
- Within your first 30 days, you will learn the basics with the Wurk platform, learn the company's support ticketing system and begin to shadow the support team on calls and open cases.
- Within 60 days, learn and better understand the support process, the Wurk platform, and complete your first support cases.
- Within 90 days, manage and close support cases assigned to you in compliance with Wurk's SLA.
- Manage the support queue.
- Adaptability, teamwork, and good interpersonal skills are also good qualities.
- Triage and manage most, if not, all inbound client calls.
- Set client expectations over call, creating cases and assigning them out when needed.
- Assess technical situations and establish case severities.
- Document precise troubleshooting and customer interaction details.
- Work individually and with a team to solve technical problems while communicating trending issues and best practices.
- Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment.
- Add a personal touch to the support engagement.
What you'll need to have!
- 1+ years of customer support experience.
- Willingness to go above and beyond.
- Multi-tasking abilities.
- Experience with Salesforce Service Cloud or other Support ticketing systems.
- Understanding of operating systems, networking technologies/protocols, and software applications.
What's in it for you?
- FREE medical, dental, and vision plans
- FREE basic life insurance, short term disability, and employee assistance programs
- FREE yoga sessions and wellness programs
- 401(k) traditional and Roth plans
- Generous PTO, bonus, and stock options
- $400 office equipment reimbursement
- $300/year fitness reimbursement
- Internet reimbursement
- Paid professional development
- Generous referral bonuses
- Paid parental leave
- Do you love dogs? So do we! (We're dog-friendly!)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
The base salary range for this position is $40,000 to $45,000 a year.
Due to the ongoing nature of the COVID-19 pandemic, we require vaccination as a condition of employment for employees who access our Denver office. We expect employees who are unable to be vaccinated because of a disability, pregnancy, or sincerely held religious belief to request reasonable accommodations.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Apply for this job with Würk
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. In 2015, Wurk created the cannabis industry's very first all-in-one workforce management solution. Our dynamic system is utilized to streamline operations, minimize regulatory risks, and manage payroll, HR, timekeeping, and tax compliance. We believe it is our responsibility to protect the people and organizations of the cannabis industry so they can continue to impact the world we live in. If this excites you, we at Wurk would love to meet you!
A successful Team Support Specialist will deliver comprehensive, high-quality support to the support team. On this fast-paced team, the Team Support Specialist will need to exemplify outstanding customer service skills and troubleshooting skills. The Team Support Specialist will have a passion for taking support calls, client ticketing organization, collaborating with team members to assist with case resolution, and more!
What you'll need to accomplish!
- Within your first 30 days, you will learn the basics with the Wurk platform, learn the company's support ticketing system and begin to shadow the support team on calls and open cases.
- Within 60 days, learn and better understand the support process, the Wurk platform, and complete your first support cases.
- Within 90 days, manage and close support cases assigned to you in compliance with Wurk's SLA.
- Manage the support queue.
- Adaptability, teamwork, and good interpersonal skills are also good qualities.
- Triage and manage most, if not, all inbound client calls.
- Set client expectations over call, creating cases and assigning them out when needed.
- Assess technical situations and establish case severities.
- Document precise troubleshooting and customer interaction details.
- Work individually and with a team to solve technical problems while communicating trending issues and best practices.
- Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment.
- Add a personal touch to the support engagement.
What you'll need to have!
- 1+ years of customer support experience.
- Willingness to go above and beyond.
- Multi-tasking abilities.
- Experience with Salesforce Service Cloud or other Support ticketing systems.
- Understanding of operating systems, networking technologies/protocols, and software applications.
What's in it for you?
- FREE medical, dental, and vision plans
- FREE basic life insurance, short term disability, and employee assistance programs
- FREE yoga sessions and wellness programs
- 401(k) traditional and Roth plans
- Generous PTO, bonus, and stock options
- $400 office equipment reimbursement
- $300/year fitness reimbursement
- Internet reimbursement
- Paid professional development
- Generous referral bonuses
- Paid parental leave
- Remote-friendly work environment
- Do you love dogs? So do we! (We're dog-friendly!)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
The base salary range for this position is $40,000 to $45,000 a year.
Due to the ongoing nature of the COVID-19 pandemic, we require vaccination as a condition of employment for employees who access our Denver office. We expect employees who are unable to be vaccinated because of a disability, pregnancy, or sincerely held religious belief to request reasonable accommodations.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Apply for this job with Würk
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job details
Salary
$40,000 - $45,000 a year
Job Type
Full-time
Full Job Description
Salary
$40,000 - $45,000 a year
Job Type
Full-time
Full Job Description
Calling all civic-minded applicants who are looking for the opportunity to plant roots and grow with a purpose driven organization. Würk is the cannabis industry’s first all-in-one workforce management solution. We have created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus on making social changes in the world in which we live. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you!
A successful Team Support Specialist will deliver comprehensive, high-quality support to the support team. On this fast-paced team, the Team Support Specialist will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Team Support Specialist will have a passion for taking support calls, client ticketing organization, collaborating with teams members to assist with case resolution, and more!
What you’ll need to accomplish!
- Within your first 30 days, you will learn the basics with the Wurk platform, learn the company’s support ticketing system and begin to shadow the support team on calls and open cases.
- Within 60 days, learn and better understand the support process, the Wurk platform and complete your first support cases.
-
Within 90 days, manage and close support cases assigned to you in compliance with Wurk’s SLA.
- Manage the support queue.
- Adaptability, teamwork, and good interpersonal skills are also good qualities.
-
Triage and manage most, if not, all inbound client calls.
- Set client expectations over call, creating cases, and assigning them out when needed.
- Assess technical situations and establish case severities.
- Document precise troubleshooting and customer interaction details.
-
Work individually and with a team to solve technical problems while communicating trending issues and best practices.
- Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment.
- Add a personal touch to the support engagement.
What you’ll need to have!
-
1+ years of customer support experience.
- Willingness to go above and beyond.
- Multi-tasking abilities.
- Experience with Salesforce Service Cloud or other Support ticketing systems.
- Understanding of operating systems, networking technologies/protocols, and software applications.
What’s in it for you?
- Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that is going places and leading industry.
- Apply your technical, project, and problem-solving skills to an evolving market.
- Work in colorful Colorado near the bustling heart of Downtown Denver and our gorgeous ballpark.
- Do you love dogs? So do we! (We’re dog-friendly!)
- Collaborate with bright, fun, and goal-oriented teams in an open and lively environment.
- Reap the benefits of flexible PTO, and access to exciting industry events.
- Eligible to receive equity in Company.
- One Month Sabbatical after 4 years of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
The approximate base salary range for this position is $40,000 - $45,000 based on candidate experience, education and geographic location.
Apply for this job with Wurk
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.