Cannabis Product Support Agent Jobs
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Here are 4 cannabis jobs mentioning "product support agent" in May 2024, at companies like Flowhub, and Portal42, including positions such as Product Support Agent, and Jr. Product Support Agent - Part Time.
More than 30+ days
At Flowhub, we're about more than technology — we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today, over 1,000 dispensaries trust Flowhub's point of sale, inventory management, business intelligence, and mobile solutions to process $3B+ cannabis sales annually.
Product Support is an integral and crucial element of Customer Success. The Product Support team interacts with our customer base more than any other role which means Product Support is the voice of Flowhub. Flowhub is intently focused on delivering world-class customer experiences and firmly believe this is what differentiates us from our competition. With the Cannabis Industry continuing to grow, we want to bring in the talent that we see.
Our Product Support Agents typically have 3-5 years of experience working in technology. Flowhub realizes that not every candidate may have that experience, but does have a passion for cannabis and are behind Flowhub’s mission. Realizing this, Flowhub is now looking for Junior Product Support Agents. As a Junior Product Support Agent, you will field and resolve inquiries from our customers through Phone, Email, and Screen Sharing solutions.
The ideal candidate is an outstanding problem solver that thrives on assisting others. You are an excellent listener that identifies the true problem being presented and finds creative resolutions.
Apply for this job with Flowhub
Apply now →
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Job details
Salary
$30,000 - $40,000 a year
Job Type
Full-time
Number of hires for this role
1
Full Job Description
Salary
$30,000 - $40,000 a year
Job Type
Full-time
Number of hires for this role
1
Full Job Description
Looking for a small team with a startup culture where you're more than a cog in the corporate wheel? You've found us! Portal42 builds innovative and modern software for the cannabis industry. Our products provide end-to-end solutions for dispensaries and cannabis retailers.
As a Technical Product Support Agent, you will provide technical support to our customers, partners, and employees through help desk software (Zendesk), chat (Slack), and screen shares (Upscope).
Responsibilities:
- Manage, document, track, and monitor customer support requests to ensure a timely resolution and appropriate follow-up
- Work closely with customers to identify, reproduce, and log issues
- Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path
- Contribute to both internal and customer-facing documentation
- Provide insights into customer needs to the Product team
- Proactively communicate customer improvement potentials to the Customer Success team
Qualifications:
- 3+ years of experience in a technical support role with experience handling urgent issues
- Strong customer-oriented mindset
- Strong written and verbal communication skills, interpersonal skills, including the ability to manage upset customers, and time-management and organizational skills
- Strong problem-solving skills and ability to deal with ambiguity
- Able to promptly answer support related email, phone calls, and other electronic communications
- Highly motivated and able to learn new technologies quickly
Advantages:
- Experience in the cannabis industry
- Knowledge of Zendesk, Confluence, and JIRA
Perks:
- 100% remote work from anywhere in the US
- Strong belief in work/life balance
- Diverse, smart, and talented co-workers
- Collaborative environment, everyone can share their ideas
- Opportunities to learn, grow, and advance your career
- If you're highly motivated and want to work with a close-knit team that loves solving challenges, we'd love to talk to you.
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Weekends
Work Location:
- Fully Remote
This Job Is:
- Open to applicants who do not have a college diploma
Company's website:
- http://portal42.us/
COVID-19 Precaution(s):
- Remote interview process
- Virtual meetings
Apply for this job with Portal42
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Flowhub is on a mission to help cannabis dispensaries simplify operations and unlock business growth. The largest retailers in the industry trust Flowhub to manage inventory, stay compliant, and process $1B+ in cannabis sales annually.
Product Support is an integral and crucial element of Customer Success. Product Support Agents interact with our customer base more than any other role which means Product Support is the voice of Flowhub. Flowhub is intently focused on delivering world-class customer experiences and firmly believe this is what differentiates us from our competition.
As a Product Support Agent, you will field and resolve inquiries from our customers through Phone, Email, and Screen Sharing solutions. Inquires range from general questions and feature requests to reporting software bugs. Our Product Support agents also fulfil new and replacement hardware requests in addition to assisting with various special projects that come up from time to time.
The ideal candidate is an outstanding problem solver that thrives on assisting others. You are an excellent listener that identifies the true problem being presented and finds creative resolutions. You excel at communicating in a professional and empathetic manner.
Responsibilities:
Qualifications:
Perks:
Product Support is an integral and crucial element of Customer Success. Product Support Agents interact with our customer base more than any other role which means Product Support is the voice of Flowhub. Flowhub is intently focused on delivering world-class customer experiences and firmly believe this is what differentiates us from our competition.
As a Product Support Agent, you will field and resolve inquiries from our customers through Phone, Email, and Screen Sharing solutions. Inquires range from general questions and feature requests to reporting software bugs. Our Product Support agents also fulfil new and replacement hardware requests in addition to assisting with various special projects that come up from time to time.
The ideal candidate is an outstanding problem solver that thrives on assisting others. You are an excellent listener that identifies the true problem being presented and finds creative resolutions. You excel at communicating in a professional and empathetic manner.
Responsibilities:
- Manage communication around Support inquiries, while performing due diligence to find appropriate responses.
- Maintain accurate records to ensure Support requests are properly tracked and documented.
- Communicate with appropriate managers and Product team staff so that customer needs/wants are documented.
- Help customers navigate the numerous and complex workflows facing dispensary operations.
Qualifications:
- 3+ years experience in a Technical Support role
- A genuine interest in providing world-class customer experiences
- Ability to think through problems in a logical manner
- A work ethic capable of helping us build an industry
- Proficient in office software, email, and easily adaptable to new technology
Perks:
- Competitive salary + stock
- Full health benefits (medical, vision, dental)
- Flexible time off policy
- All the tools you need to be successful at your job
- Startup environment with modern and central office space (WeWork Union Station)
- Free coffee and kombucha on tap
- Opportunities to learn, grow, and advance your career
- Fun, energetic team that shares a love for cannabis
Apply for this job with Flowhub
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Flowhub is on a mission to help cannabis dispensaries simplify operations and unlock business growth. The largest retailers in the industry trust Flowhub to manage inventory, stay compliant, and process $1B+ in cannabis sales annually.
Product Support is an integral and crucial element of Customer Success. Product Support Agents interact with our customer base more than any other role which means Product Support is the voice of Flowhub. Flowhub is intently focused on delivering world-class customer experiences and firmly believe this is what differentiates us from our competition.
As a Product Support Agent, you will field and resolve inquiries from our customers through Phone, Email, and Screen Sharing solutions. Inquires range from general questions and feature requests to reporting software bugs. Our Product Support agents also fulfil new and replacement hardware requests in addition to assisting with various special projects that come up from time to time.
The ideal candidate is an outstanding problem solver that thrives on assisting others. You are an excellent listener that identifies the true problem being presented and finds creative resolutions. You excel at communicating in a professional and empathetic manner.
Responsibilities:
- Manage communication around Support inquiries, while performing due diligence to find appropriate responses.
- Maintain accurate records to ensure Support requests are properly tracked and documented.
- Communicate with appropriate managers and Product team staff so that customer needs/wants are documented.
- Help customers navigate the numerous and complex workflows facing dispensary operations.
Qualifications:
- 3+ years experience in a Technical Support role
- A genuine interest in providing world-class customer experiences
- Ability to think through problems in a logical manner
- A work ethic capable of helping us build an industry
- Proficient in office software, email, and easily adaptable to new technology
Perks:
- Competitive salary + stock
- Full health benefits (medical, vision, dental)
- Flexible time off policy
- All the tools you need to be successful at your job
- Startup environment with modern and central office space (WeWork Union Station)
- Free coffee and kombucha on tap
- Opportunities to learn, grow, and advance your career
- Fun, energetic team that shares a love for cannabis
Apply for this job with Flowhub
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.