Cannabis Logistics Support Manager Jobs

About LeafLink
LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we're defining the way thousands of cannabis brands, distributors and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $4.4 billion in wholesale cannabis orders annually.
Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000's 'Top 5000 Fastest-Growing Private Companies', one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!

The Role
LeafLink Logistics is seeking an ambitious Support Operations Manager. This individual will be a key member of the operations team leading and supporting data management, system processes, problem resolution, and team training initiatives. This individual will thrive in a fast-paced environment where attention to detail and accuracy is paramount. This self-starting individual will help document, develop, improve and deploy internal processes to help our growing and collaborative team.
What You'll be Doing

• Support daily operations to ensure a best-in-class delivery and fulfillment experience for all parties involved.
• Manage the remote global support team.
• Develop deep working knowledge of end-to-end internal systems, tools, and platforms to help support daily operations and reporting initiatives, and to ultimately serve as a trainer for operations processes.
• Generate ad-hoc training materials to support operations data-entry activities.
• Support daily, weekly and monthly operations reporting initiatives. Collaborate with respective cross functional teams to expose, highlight, and closeout reporting gaps.
• Track, analyze and report key operational data for the department. Monitor KPIs.
• Generate and publish reports and presentations to guide strategy and collaboration with internal and external partners including our product, engineering, and data teams.

Who You Are

• Ability to thrive in a fast-paced, high growth, rapidly changing environment that requires tenacity to exploit opportunities and a steady demeanor to handle challenges. You will need to be flexible, learn from mistakes, and adapt quickly.
• Analytical & curious
• Process oriented with the ability to succinctly & effectively create documentation for processes
• Self-motivated and excited by the potential to own what you do, you have the willingness to learn and adapt as needed with a strong service mindset. You are comfortable finding resolution through ambiguity.
• You work well independently as well as with other members of the team, both in person and remotely. You take pride in enabling the best work of others on the team.
• You think ahead to anticipate the needs of your teammates; You proactively provide and solicit all the necessary facts, making it easy for others to make decisions.
• Determined to get the job done.

What You'll Bring to the Team

• 4-5 years experience working in a professional and team environment
• 2-3 year of management experience
• Proficient working in Excel and Google Sheets
• Strong critical thinking and analytical skills
• Ability to communicate effectively both in written form and live/on your feet

LeafLink Perks & Benefits

• Flexible PTO - you're going to be working hard so enjoy time off with no cap!
• A robust stock option plan to give our employees a direct stake in LeafLink's success
• 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community
• WFH stipend - we've always been remote first
• Competitive compensation and* 401k*
• Comprehensive* health coverage *(medical, dental, vision)
• Commuter Benefits through our Flexible Spending Account

LeafLink's employee-centric culture has earned us a coveted spot on BuiltInNYC's Best Places to Work for in 2021 list._ Learn more about LeafLink's history and the path to our First Billion in Wholesale Cannabis Orders _here.

Job Type: Full-time

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Indus Holding is a fully vertically integrated cannabis company. We pride ourselves in leading the legal cannabis industry through leadership, and best practices. We are seeking a motivated individual to join our team.

The primary responsibilities of this position are customer service and support; managing delivery detail communications to customers; and all accounting-functions related to entering and processing customer orders. The most critical responsibility is to ensure that customer service is maintained at the highest level possible and any customer and/or delivery driver issues are quickly resolved. This position manages a team of Logistics Support Coordinators who are responsible for communicating with customers on delivery timing; entering, processing, and invoicing orders; processing returns; and scheduling cash payment collections.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Communicate with customers in advance of scheduled delivery date with all relevant and required information

• Work closely with Delivery Drivers and the Sales Team to maximize customer support and satisfaction; handle all issues in a timely and professional manner

• Accurately process and invoice customer orders with lot code traceability

• Manage all delivery manifests and communication to/with the BCC (Bureau of Cannabis Control)

• Create and manage all order and delivery-related documents such as invoices, sales acknowledgments, manifests, etc.

• Track non-COD deliveries and amounts owed, and ensure cash collections are scheduled when due

• Ensure all orders and credits are properly invoiced

• Invoice and oversee bulk order deliveries while ensuring the Company is operating within BCC regulations

• Perform daily activities required for order tracking and properly maintain ‘Track and Trace’ compliance

• Maintain KPI’s and provide other types of data reporting

• Implement and assist with new software systems and related technology

• Prepare, document, and maintain all delivery activity in the driver logs

• Review the open order reports on a daily basis

• Identify ways to improve customer service and support, and the overall customer and delivery experience

• Hire, train, supervise, and coach Logistics Support Coordinators; review employee performances and provide feedback and suggestions for improvement.

• Other duties as assigned by the Director of Distribution, the VP of Distribution, the Human Resources Manager, or other Executives

• Abide by all Company policies and state cannabis compliance regulations when/where applicable

REQUIREMENTS

• Successful track record in Customer Service Management role, supervising a team

• Demonstrable ability to lead and manage staff

• Excellent analytical, problem-solving and organizational skills

• Ability to work independently and handle multiple projects

• Excellent communication and customer service skills

• Must have experience working with ERP, WMS, and online ordering platform software

• Must have experience working with Microsoft Office (Excel, Word, etc.)

• Bilingual communication skills are a plus (English and Spanish)

• Make quick and effective decisions on order delivery processes and issues

GENERAL JOB PERFORMANCE STANDARDS:

• Knowledge of Work * Quantity of Work * Quality of Work * Timeliness * Ability to Learn New Duties

• Judgement and Common Sense * Cooperation * Communications * Initiative * Problem Solving

• Attendance and Punctuality * Other Skills and Abilities

QUALIFICATION REQUIREMENTS:

• Must have more than 2 years of Customer Service Management experience

• Excellent communications skills; both written and oral

Job Type: Full-time

Salary: $21.00 to $26.00 /hour

Experience:

• Management: 1 year (Required)

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.