Cannabis It System Support Specialist Jobs

Marimed is a multi-state cannabis facility operator with facilities spanning every cannabis vertical in various states.

We are looking for a dedicated Systems Support Specialist for our growing company.

Thrive is an Illinois based business unit of Marimed specializing in retail dispensaries. An integral part of our retail success is the successful implementation, maintenance, training, and support of our ERP/ POS/ Online Ordering system.

There will be an initial implementation phase for every new facility, as well as training of key staff for that facility. Similarly, the Professional Services position includes creating and amending existing procedures for any specific facility based on configuration, location and regulations.

The successful candidate will be Task/ Goal oriented, provide diligent attention to detail, a Self-starter who is able to thrive with minimal supervision and resourceful to seek and source additional support as needed and a fast learner.

Responsibilities (may include but not limited to):

• Maintain and support the MRMD retail software technology stack comprised of ERP/POS/Online Ordering Systems
• Point of contact for system bugs and issues
• Document and communicate system errors/bugs with vendors or necessary parties
• Continually train and evaluate staff on system processes
• Quarterly database hygiene
• Identify areas of weakness in employee system operations
• Maintaining accurate operating manuals for facility specific processes in the software
• Communicate with managers regularly on areas of concern
• Meet with Systems Director to relay issues/opportunities for improvement on system functionality
• Meet with the vendors to relay bugs and troubleshoot existing bugs
• Ensure system compliance with state regulations
• Strong communication skills (oral and written)
• Cordial and friendly service and employee support
• Other duties as assigned

Qualifications

• 3+ Years IT experience
• Bachelors Degree in IT related field (preferred)
• A strong desire and aptitude for learning
• Positive, proactive and able to consistently exercise good judgment
• Professionalism, integrity and discretion in handling confidential information
• Must be capable of climbing a ladder
• Must be able to lift 50lbs
• Background check required
• Must be 21 years or older
• Must be legally authorized to work in the U.S. without the need for current or future work authorization or visa sponsorship for employment

This position requires travel between retail locations to include:

• Anna, IL
• Harrisburg, IL
• Metropolis, IL
• Mt. Vernon, IL

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• IT: 3 years (Required)

Work Location: One location

Apply for this job with MariMed Inc

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Position Summary: The ERP Support Specialist is responsible for managing the resolution of technical application and system issues that occur abruptly across the business and require immediate solutions. This position demands an ability to manage multiple high priority tasks under pressure. This person is responsible for developing and providing training to end users to maximize the efficacy and value of technology to support operations

Essential Functions:

• Manages IT support ticket intake related to Sage X3, and Sage X3 integrations with METRC, LeafLogix, MJ Freeway, or other internal software systems; assesses priority and initiates technical support response; escalates to external vendor support as needed
• Performs daily maintenance/quality control checks for critical master data points across multiple interrelated software systems
• Works with department managers to ensure accuracy of data points, facilities issue resolution, and assists with creating best practices
• Develops and provides training to end users to maximize the efficacy and value of technology to support operations and to maintain industry compliance
• Assists with selection and implementation of software systems that support business objectives
• Assists with development and updates to department standard operating procedures, quick start guides, and other reference resources
• Provides reports to senior leadership, including efficiency/effectiveness of IT support ticketing system and issue resolution, as needed
• Maintains expert knowledge of state-specific cannabis regulations

Qualifications:

• IT-related Associate degree or equivalent business experience required
• 3 - 5 years of similar or related experience required; cannabis industry experience preferred
• Must possess specialist knowledge of operating systems, devices, applications, and software
• Intermediate or advanced Excel experience required, preferably through a formal certificate program
• Must possess excellent verbal and written communication skills
• Sage X3 system administration experience preferred
• Experience utilizing an IT ticketing system preferred
• Experience as a programmer or systems analyst with emphasis on data administration preferred
• Must be at least 21 years of age
• Frequent sitting
• Occasional standing, and walking
• Close visual acuity needed to read and write documents on a computer screen
• Manual dexterity needed to type on a computer
• General office environment
• Occasional exposure to cannabis odor

• Must be able to explain complex ideas to those with limited IT and systems knowledge
• Must be able to assist operators in a support function, training them through a knowledge gap

Apply for this job with INSA INC.

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Position Summary: The ERP Support Specialist is responsible for managing the resolution of technical application and system issues that occur abruptly across the business and require immediate solutions. This position demands an ability to manage multiple high priority tasks under pressure. This person is responsible for developing and providing training to end users to maximize the efficacy and value of technology to support operations

Essential Functions:

• Manages IT support ticket intake related to Sage X3, and Sage X3 integrations with METRC, LeafLogix, MJ Freeway, or other internal software systems; assesses priority and initiates technical support response; escalates to external vendor support as needed
• Performs daily maintenance/quality control checks for critical master data points across multiple interrelated software systems
• Works with department managers to ensure accuracy of data points, facilities issue resolution, and assists with creating best practices
• Develops and provides training to end users to maximize the efficacy and value of technology to support operations and to maintain industry compliance
• Assists with selection and implementation of software systems that support business objectives
• Assists with development and updates to department standard operating procedures, quick start guides, and other reference resources
• Provides reports to senior leadership, including efficiency/effectiveness of IT support ticketing system and issue resolution, as needed
• Maintains expert knowledge of state-specific cannabis regulations

Qualifications:

• IT-related Associate degree or equivalent business experience required
• 3 - 5 years of similar or related experience required; cannabis industry experience preferred
• Must possess specialist knowledge of operating systems, devices, applications, and software
• Intermediate or advanced Excel experience required, preferably through a formal certificate program
• Must possess excellent verbal and written communication skills
• Sage X3 system administration experience preferred
• Experience utilizing an IT ticketing system preferred
• Experience as a programmer or systems analyst with emphasis on data administration preferred
• Must be at least 21 years of age
• Frequent sitting
• Occasional standing, and walking
• Close visual acuity needed to read and write documents on a computer screen
• Manual dexterity needed to type on a computer
• General office environment
• Occasional exposure to cannabis odor

• Must be able to explain complex ideas to those with limited IT and systems knowledge
• Must be able to assist operators in a support function, training them through a knowledge gap

Apply for this job with INSA

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Position Summary: The ERP Support Specialist is responsible for managing the resolution of technical application and system issues that occur abruptly across the business and require immediate solutions. This position demands an ability to manage multiple high priority tasks under pressure. This person is responsible for developing and providing training to end users to maximize the efficacy and value of technology to support operations

Essential Functions:

• Manages IT support ticket intake related to Sage X3, and Sage X3 integrations with METRC, LeafLogix, MJ Freeway, or other internal software systems; assesses priority and initiates technical support response; escalates to external vendor support as needed
• Performs daily maintenance/quality control checks for critical master data points across multiple interrelated software systems
• Works with department managers to ensure accuracy of data points, facilities issue resolution, and assists with creating best practices
• Develops and provides training to end users to maximize the efficacy and value of technology to support operations and to maintain industry compliance
• Assists with selection and implementation of software systems that support business objectives
• Assists with development and updates to department standard operating procedures, quick start guides, and other reference resources
• Provides reports to senior leadership, including efficiency/effectiveness of IT support ticketing system and issue resolution, as needed
• Maintains expert knowledge of state-specific cannabis regulations

Qualifications:

• IT-related Associate degree or equivalent business experience required
• 3 - 5 years of similar or related experience required; cannabis industry experience preferred
• Must possess specialist knowledge of operating systems, devices, applications, and software
• Intermediate or advanced Excel experience required, preferably through a formal certificate program
• Must possess excellent verbal and written communication skills
• Sage X3 system administration experience preferred
• Experience utilizing an IT ticketing system preferred
• Experience as a programmer or systems analyst with emphasis on data administration preferred
• Must be at least 21 years of age
• Frequent sitting
• Occasional standing, and walking
• Close visual acuity needed to read and write documents on a computer screen
• Manual dexterity needed to type on a computer
• General office environment
• Occasional exposure to cannabis odor

• Must be able to explain complex ideas to those with limited IT and systems knowledge
• Must be able to assist operators in a support function, training them through a knowledge gap

Apply for this job with INSA INC.

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.