Cannabis Delivery Dispatch Manager Jobs

About Us:

Urbn Leaf is an innovative company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated collection of products down to the modern, strategic layouts of each location, every detail is designed with the customer experience in mind. We believe that each and every customer deserves to be treated with compassion backed with expertise and appreciation.

Our Values:

People-Centric
Our most important asset is our people. We strive to foster an inclusive environment that promotes engagement, teamwork, and the continued opportunity for development through the empowerment of our people.

Quality
We believe in setting the standard by providing our customers with carefully curated products and high-performing, knowledgeable team members to ensure a quality experience with every interaction.

Communication
By being transparent and treating everyone with respect, we can focus on what really matters to us as a company: our team and our customers.

Accountability
We take ownership of our work and honor our commitments. We are proud of our accomplishments and recognize our failures by reinforcing the "we" in our efforts and removing the "they".

Growth
We believe in cultivating growth in all that we do, from the growth of our business to the personal and professional growth and enrichment of our teams.

What We Offer:

• Employee Discount – enjoy 40% off in-store products
• Exclusive access to Urbn Learning Center and monthly vendor training
• Medical
• Dental
• Vision
• Group Life Insurance
• Voluntary (Life, Accident, Illness)
• Employee Assistance Program (EAP)

Job Title: Delivery & Dispatch Manager

Reports to: VP of Retail

Job Class: Exempt

Position Summary:

The Delivery & Dispatch Manager is responsible for the oversight of the company's Dispatch and Delivery operations across Ca. The Delivery & Dispatch Manager is responsible for planning, managing, and organizing the activities of Dispatch & Delivery staff, as well as establishing effective working relationships with management, employees, and customers. Monitoring the business daily to ensure were building a profitable platform and looking for ways to generate increased revenue.

Duties and Responsibilities:

Responsibilities include, but are not limited to:

• Responsible and accountable for the people, service, cost, and quality performance of the departments, driving the best operation performance
• Oversees central call center and UL delivery locations throughout CA.
• Manages upwards of 50 staff members and Fleet Supervisors in surrounding stores.
• Plans Delivery & Dispatch scheduling
• Create work schedules for all Dispatchers, Fleet Teams and Drivers
• Provides leadership and direction to the Dispatch and Delivery leadership teams
• Hires and trains employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employee's; addresses complaints and resolves problems
• Counsels, records, and disciplines as necessary in conjunction with the Human Resources team
• Open communication with store managers to ensure alignment and consistent messaging between delivery and stores
• Oversees the daily Business and P&L to ensure profitability within each entity
• Develops employees into leaders to effectively oversee the daily routines of their assigned crew members
• Liaises and networks with other parts of the business such as Marketing, HR, and various Managers
• Provides leadership to delivery and dispatch teams ensuring individuals are engaged, motivated, and committed to operating as a high performing and fully accountable team
• Leads the operations and administrative management teams in running effective, dynamic, process-driven, and results-oriented depot network, while being the custodian of Urbn Leaf's integrity as a service-led organization
• Ensures the Delivery and Dispatch departments offer both internal and external customers and clients the highest level of customer service throughout the distribution process
• Follows all roles and responsibilities that are assigned and implemented by the VP of Retail
• Adheres to and enforces the organization's policies, procedures, and Federal/State applicable laws (BCC Regulations for delivery)
• Participates in all company manager meetings and relays appropriate information to the team as needed
• Ensures all driver logs are maintained and filed appropriately on time and as requested by senior management
• Audits driver mileage
• Audits and approves timecards (payroll systems like Wurk) for bi-weekly payroll finals
• Performs monthly self-audits and addresses action items
• Ensures all company standards and safety policies are being adhered to by all department staff
• Assists other departments as needed or requested
• Ensures friendly, efficient, and professional customer service
• Monitor operational/office supplies daily and report the needs to the necessary team member
• Ability to commute to multiple UL delivery locations without any restrictions
• Must possess great customer service skills
• Ability to problem solve with superior communication
• Must be highly organized
• Must be able to travel to all locations throughout CA. 70% travel required.

Qualifications, Skills, and Attitudes:

• Must be at least 21 years of age
• 2 years of experience in high-volume retail establishments
• Knowledge of cannabis operations
• 3-4 years of experience managing a delivery business
• Previous experience working in a fleet environment
• Current POS and E-Commerce experience
• Cash handling experience
• Experience with navigation programs/applications
• Microsoft Office experience is a plus
• Must have intermediate computer skills; able to input and access information in the company delivery and time-keeping systems
• Must have a hands-on, proactive management style. Must be willing to perform line level or supervisor duties in busy times of need or to support absenteeism
• Must be motivated with a can-do, team-first attitude. This role requires strong leadership with the ability to handle multiple tasks and responsibilities
• Ability to perform all job functions with attention to detail, speed, and accuracy
• Aptitude for prioritizing and organizing
• Ability to remain calm and resolve issues while exercising good judgment
• Leading by example and ensuring the team executes the game plan laid out for them
• Understands guest service needs
• Business acumen and the ability to manage a P&L.
• Works cohesively as a team with co-workers

Education:

• High school diploma or equivalent
• Two or more years relevant experience and/or training

Certificates, Licenses, and Registrations:

• Valid California Driver's License
• Valid vehicle registration
• Valid vehicle insurance

Physical Demands/Requirements:

The following are constant demands for this position:

• Must be able to stand/walk for up to 6 hours at a time
• Must be able to sit for up to 8 hours at a time
• Must be able to lift at least 50 pounds safely and properly
• Ability to work in a stressful, fast-paced environment
• Must be able to workdays, nights, holidays and weekends
• Ability to work in a warehouse environment (subject to temperature changes) for 80% of the workday
• Must be able to travel

Environmental Conditions:

• Occasionally low temperatures
• Occasionally high temperatures
• Constantly noisy environment
• Occasionally poor ventilation
• Occasionally small and/or enclosed spaces
• Occasionally driving in adverse weather conditions

Equal Employment Opportunity Policy

Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at [email protected].

Apply for this job with Urbn Leaf - Harborside

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job Description

Vibe is seeking a dynamic individual capable of running a startup and managing the ambiguity that comes with pioneering new buisness models. This person will oversee training and support the entire Vibe by California delivery fleet, as well as trail blazing new frontiers of cannabis delivery. This must be a reliable individual to act as a communication point for our customers and manage order fulfillment, staff, and drivers.You will receive orders, coordinate order processing, transmit messages, track drivers and vehicles. The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in high-pressure situations. You must be able to multi-task as well as take the appropriate action with little supervision, enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

• Hire, train, and hold an accountable award winning delivery team
• First contact with vendors and representatives
• Manage day to day operations of Vibe’s online express and delivery orders
• Receive orders and field customer calls, recording significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use phone or computer to send vehicles to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills

• Manage remote locations
• HR, Hire, Term, Accountability
• Capable of creating new strategies and SOPs
• Able to work within compliance and laws dictating cannabis delivery
• Proven experience as dispatcher or relevant position
• Knowledgeable in cannabis regulations in addition to strong product knowledge
• Tech-savvy with knowledge of relevant processes and methods.
• Fast typing with experience in productivity applications including, Fleet, Office, Slack, Leaf

Logix, etc.

• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma

Education/Experience: High school diploma or general education degree (GED)

Must be able to pass DOJ Live scan

Minimum of 2 years experience in Customer service focused role.

Minimum of 2 year dispatch experience

Minimum 2 years management experience

Typical Physical Demands and Job Requirements:

• Work may require prolonged sitting/standing, some bending, stooping and stretching.
• Requires normal range of hearing and healthy eye function (aided or unaided).
• Requires lifting up to 50 pounds.
• Requires a Valid Drivers License and Clean Driving Record.

Typical Working Conditions:

• Work is performed in a retail location, warehouse, in a company-provided motor vehicle and in public or at the homes of delivery customers.
• The work environment may between extreme cold and hot temperatures. Involves frequent contact with staff and the public.'

'Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Application Question(s):

• Must Be able to pass DOJ Live scan

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 2 years (Preferred)
• Customer relationship management: 2 years (Preferred)
• Crew management: 2 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: On the road

Apply for this job with Vibe By California

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

About Us:
Urbn Leaf is an innovative company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated collection of products down to the modern, strategic layouts of each location, every detail is designed with the customer experience in mind. We believe that each and every customer deserves to be treated with compassion backed with expertise and appreciation.
Our Values:
People-Centric
Our most important asset is our people. We strive to foster an inclusive environment that promotes engagement, teamwork, and the continued opportunity for development through the empowerment of our people.
Quality
We believe in setting the standard by providing our customers with carefully curated products and high-performing, knowledgeable team members to ensure a quality experience with every interaction.
Communication
By being transparent and treating everyone with respect, we can focus on what really matters to us as a company: our team and our customers.
Accountability
We take ownership of our work and honor our commitments. We are proud of our accomplishments and recognize our failures by reinforcing the "we" in our efforts and removing the "they".
Growth
We believe in cultivating growth in all that we do, from the growth of our business to the personal and professional growth and enrichment of our teams.
What We Offer:

• Employee Discount – enjoy 40% off in-store products
• Exclusive access to Urbn Learning Center and monthly vendor training
• Medical
• Dental
• Vision
• Group Life Insurance
• Voluntary (Life, Accident, Illness)
• Employee Assistance Program (EAP)

Job Title: Delivery & Dispatch Manager
Reports to: VP of Retail
Job Class: Exempt

Position Summary:
The Delivery & Dispatch Manager is responsible for the oversight of the company's Dispatch and Delivery operations across Ca. The Delivery & Dispatch Manager is responsible for planning, managing, and organizing the activities of Dispatch & Delivery staff, as well as establishing effective working relationships with management, employees, and customers. Monitoring the business daily to ensure were building a profitable platform and looking for ways to generate increased revenue.

Duties and Responsibilities:
Responsibilities include, but are not limited to:

• Responsible and accountable for the people, service, cost, and quality performance of the departments, driving the best operation performance
• Oversees central call center and UL delivery locations throughout CA.
• Manages upwards of 50 staff members and Fleet Supervisors in surrounding stores.
• Plans Delivery & Dispatch scheduling
• Create work schedules for all Dispatchers, Fleet Teams and Drivers
• Provides leadership and direction to the Dispatch and Delivery leadership teams
• Hires and trains employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employee's; addresses complaints and resolves problems
• Counsels, records, and disciplines as necessary in conjunction with the Human Resources team
• Open communication with store managers to ensure alignment and consistent messaging between delivery and stores
• Oversees the daily Business and P&L to ensure profitability within each entity
• Develops employees into leaders to effectively oversee the daily routines of their assigned crew members
• Liaises and networks with other parts of the business such as Marketing, HR, and various Managers
• Provides leadership to delivery and dispatch teams ensuring individuals are engaged, motivated, and committed to operating as a high performing and fully accountable team
• Leads the operations and administrative management teams in running effective, dynamic, process-driven, and results-oriented depot network, while being the custodian of Urbn Leaf's integrity as a service-led organization
• Ensures the Delivery and Dispatch departments offer both internal and external customers and clients the highest level of customer service throughout the distribution process
• Follows all roles and responsibilities that are assigned and implemented by the VP of Retail
• Adheres to and enforces the organization's policies, procedures, and Federal/State applicable laws (BCC Regulations for delivery)
• Participates in all company manager meetings and relays appropriate information to the team as needed
• Ensures all driver logs are maintained and filed appropriately on time and as requested by senior management
• Audits driver mileage
• Audits and approves timecards (payroll systems like Wurk) for bi-weekly payroll finals
• Performs monthly self-audits and addresses action items
• Ensures all company standards and safety policies are being adhered to by all department staff
• Assists other departments as needed or requested
• Ensures friendly, efficient, and professional customer service
• Monitor operational/office supplies daily and report the needs to the necessary team member
• Ability to commute to multiple UL delivery locations without any restrictions
• Must possess great customer service skills
• Ability to problem solve with superior communication
• Must be highly organized
• Must be able to travel to all locations throughout CA. 70% travel required.

Qualifications, Skills, and Attitudes:

• Must be at least 21 years of age
• 2 years of experience in high-volume retail establishments
• Knowledge of cannabis operations
• 3-4 years of experience managing a delivery business
• Previous experience working in a fleet environment
• Current POS and E-Commerce experience
• Cash handling experience
• Experience with navigation programs/applications
• Microsoft Office experience is a plus
• Must have intermediate computer skills; able to input and access information in the company delivery and time-keeping systems
• Must have a hands-on, proactive management style. Must be willing to perform line level or supervisor duties in busy times of need or to support absenteeism
• Must be motivated with a can-do, team-first attitude. This role requires strong leadership with the ability to handle multiple tasks and responsibilities
• Ability to perform all job functions with attention to detail, speed, and accuracy
• Aptitude for prioritizing and organizing
• Ability to remain calm and resolve issues while exercising good judgment
• Leading by example and ensuring the team executes the game plan laid out for them
• Understands guest service needs
• Business acumen and the ability to manage a P&L.
• Works cohesively as a team with co-workers

Education:

• High school diploma or equivalent
• Two or more years relevant experience and/or training

Certificates, Licenses, and Registrations:

• Valid California Driver's License
• Valid vehicle registration
• Valid vehicle insurance

Physical Demands/Requirements:
The following are constant demands for this position:

• Must be able to stand/walk for up to 6 hours at a time
• Must be able to sit for up to 8 hours at a time
• Must be able to lift at least 50 pounds safely and properly
• Ability to work in a stressful, fast-paced environment
• Must be able to workdays, nights, holidays and weekends
• Ability to work in a warehouse environment (subject to temperature changes) for 80% of the workday
• Must be able to travel

Environmental Conditions:

• Occasionally low temperatures
• Occasionally high temperatures
• Constantly noisy environment
• Occasionally poor ventilation
• Occasionally small and/or enclosed spaces
• Occasionally driving in adverse weather conditions

Equal Employment Opportunity Policy

Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at [email protected].

Job Type: Full-time

Apply for this job with Urbn Leaf

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.