Cannabis Customer Service Specialist 2 Olympia Jobs

Description

WSLCB Vision
Safe communities for Washington State.
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.

Who we are:
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education, and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.

Your opportunity at a glance:
This position works directly with all customers, agency personnel and divisions as the first point of contact customers see when entering the agency at the main reception desk. The incumbent works to direct internal and external stakeholders to the appropriate locations as well as being the gatekeeper for all who come into the agency and enter the secured WSLCB areas.
Work assignments and duties may be of a complex nature. Independent performance of complex clerical assignments requires knowledge of a variety of rules, policies, procedures, processes, materials and equipment.
WSLCB provides a modern work environment and excellent benefits including:

• Training and career development programs
• Tuition reimbursement
• Flexible work schedules
• Generous wellness program
• Onsite exercise facility
• Active and engaging diversity program
• Infant at Work program
• Organization's commitment to your personal health and well-being
• Work/life balance
• Free parking
• A comprehensive benefits package

Duties

Some of the duties you will perform are:

• 
  Acting as a liaison between customers and the agency, this position offers assistance and provides agency interpretation while applying knowledge of laws, regulations and processes in resolution of inquiries.
• Greet and screen customers, independently resolve complaints, inquiries and customer service issues by identifying the issue and accessing available services while maintaining appropriate confidentiality.
• Answers phone, alerts staff of visitors, directs phone calls to appropriate party, provides and collects security badges, submits facility tickets, tracks and maintains visitor logs, signs for deliveries and informs appropriate staff, identifies potential security problems and notifies management.
• Update and maintain division records, perform data entry, conducts research, review, audit, and reconcile reports, order supplies, scan files, copy documents, filing, organize records, make phone calls, draft emails and documents, and schedule meetings.
• Accept payments at the front counter, keep a log of incoming payments, utilize spreadsheet and database software to maintain records.
• Participate in special projects, lean activities or any other duties assigned to meet the mission of the agency.

Qualifications

Required Qualifications:

• An Associate’s degree and two (2) years of progressively responsible work experience providing assistance to clients and customers regarding inquires and performing clerical duties.

OR

• Four (4) years of progressively responsible work experience providing assistance to clients and customers regarding inquiries and performing clerical duties.

Preferred Qualifications:

• Knowledge of:
  
  • Exceptional customer service skills to effectively manage multiple priorities.
  • Excellent interpersonal communication skills to include verbal and written, active listening and critical thinking skills.
• Ability to:
  
  • Maintain effective communications with all levels within the organization
  • Maintain positive public relations
  • Plan, schedule and coordinate multiple projects.

Supplemental Information

HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

• 
  Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the "Apply Now" button on top of this page.
• Letter of interest, describing how you meet the specific qualifications for the position.
• Resume, detailing experience and education as it relates to the position.
• Three professional references to include a current or recent supervisor with current contact numbers and email addresses.

**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call
(360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

Apply for this job with State of Washington Liquor and Cannabis Board

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Description

WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance:
The Washington State Liquor and Cannabis Board (WSLCB) is seeking candidates for a Customer Service Specialist 3 (CSS3) within the Licensing and Regulation Division, located in the Headquarters office in Olympia.
The Customer Service Specialist 3 position support the mission of the WSLCB and Licensing Division’s responsibilities by independently performing various customer service duties using complex problem-solving skills under general supervision. In this role, you will update reports, develop meeting materials for in house meetings, prepare correspondence and track progress of legal files, maintaining manual and electronic recordkeeping/filing systems and data base files, and assists with tasks, as needed, to aid the workload of Division staff. Further responsibilities may include performing specialized complex word processing tasks in a word processing unit or complex rapid data inquiry and/or entry functions. Accurate, timely, and reliable performance of tasks by the incumbent is critical for the efficiency of the division.
As the Customer Service Specialist 3, you will train and mentor Customer Service Specialist two's (CSS2) as well as cross trains with other CSS3’s to ensure a wide range of coverage on a number of diverse and complex duties including verifying information and issuing a number of liquor licenses, endorsements, and permits, as well as cannabis endorsements.
Telework: Although this position is telework eligible, physical presence in the workplace is still an essential requirement of this position.

WSLCB provides a modern work environment and excellent benefits including:

• Training and career development programs
• Tuition reimbursement
• Flexible work schedules
• Telecommuting opportunities
• Generous wellness program
• Onsite exercise facility
• Active and engaging diversity program
• Infant at Work program
• Organization's commitment to your personal health and well-being
• Work/life balance
• Free parking
• A comprehensive benefits package

Duties

As the Customer Service Specialist 3, you will work directly with all agency personnel and divisions, customers, and external stakeholders. On a daily basis you will interact with multiple other division staff with the agency and with external agencies to provide accurate and complete customer service. Your communication and customer focused service skills, as well as your competency to effectively mentor, coach, and train lower level staff will be critical to the success of the position.
Duties include:

• Answers phone and email questions from the public about complex questions related to retail and non-retail, cannabis, vapor and tobacco licenses.
• Independently respond to complex requests for information, refunds, and troubleshooting that come from 12 email addresses, the fax machine, calls from the main line, and a line reserved for enforcement officers.
• Accepts, processes and issues complex Special Occasions and Local Wine Industry Association Licenses, complex liquor permits, added liquor and cannabis endorsements, alcohol warehouse approvals, licenses for duplicate locations, and Farmer’s Market authorizations.
• Provides clear direction to applicants and interpreting complex laws, rules and procedures.
• Processes refunds and works with Department of Revenue/Business Licensing Services on NSF transactions.
• Works with Business Licensing Services at Department of Revenue and local jurisdictions (cities and county officials) to ensure that information shared across agencies is accurate.
• Works with the Department of Health when issuing medical cannabis endorsements to make sure that requirements from both agencies are met prior to issuing the endorsement.
• Independently works directly with liquor licensees to review and approve physical changes and license type changes to already approved locations.
• Training and mentoring CSS2's and OA3's interested in promotional opportunities and cross training with and other CSS3's.
• Participates in training the public on issues related to Liquor and Cannabis Licenses and permits.
• Works with unit and division leadership to improve practices.

Qualifications

REQUIRED QUALIFICATIONS
Associate's degree AND three years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
OR
A Bachelor's degree AND one year of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
OR
Five years of equivalent experience providing assistance to clients/customers regarding inquiries, complaints or problems.
DESIRED QUALIFICATIONS

• Experience working with multiple phone lines
• Experience training and mentoring others
• Proficiency in oral and written communication
• Experience providing assistance to clients/customers regarding inquiries, complaints or problems
• Ability to explain regulatory statutes, policies, and procedures
• Ability to Multi-task and prioritize

Supplemental Information

HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

• Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the "Apply Now" button on top of this page.
• Letter of interest, describing how you meet the specific qualifications for the position
• Resume, detailing experience and education as it relates to the position
• Three professional references to include a current or recent supervisor with current contact numbers and email addresses.

**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader)(Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.

Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

Apply for this job with State of Washington Liquor and Cannabis Board

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Description

WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws.

This is a non-permanent backfill position that may last up to 24 months.

To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.

Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance
This position links directly to the mission and goals of the organization by educating licensees and future licensees on liquor and cannabis laws. Customer service is the first point of contact for questions in the agency and it is our duty to ensure timely and accurate information is given to our licensees or potential licensees to promote legal and safe alcohol and marijuana sales while providing accurate information to our stakeholders to ensure public safety.
WSLCB provides a modern work environment and excellent benefits including:

• Training and career development programs
  
• Tuition reimbursement
  
• Flexible work schedules
  
• Telecommuting opportunities
  
• Generous wellness program
  
• Onsite exercise facility
  
• Infant at Work program.
  
• Organization's commitment to your personal health and well-being.
  
• Work/life balance.
  
• Free parking
  
• A comprehensive benefits package.

Duties

As the Customer Service Specialist 2, you will process all incoming applications including retail, non-retail, marijuana, alcohol permits, special occasions, added endorsements and changes to existing licenses. On a daily basis, you will assist customers and staff member with clients by phone and in person. Additionally, your communication skills and customer focused service skills are critical to the success of the position.
Duties include:

• Receive and review applications when they are received.
  
• Input information into the iSeries (agency database).
  
• Track the money in the iSeries, if needed.
  
• Send out local authority notices when required.
  
• Approve and issue appropriate licenses
  
• Answer and retrieve messages from main phone line and respond to email questions.
  
• Respond to questions that come on the main phone line or transfer to the correct department.
  
• Guides and assists customers through licensing and other application processes.
  
• Provide interpretation of agency laws, regulations, and processes.
  
• Resolve inquiries and complaints while maintain appropriate confidentiality.
  
• Check messages (one day a week) and return calls.
  
• Respond to email questions for internal and external customers.
  
• Correct records, including change of trade names, addresses, people (divorce/marriage/estates).
  
• Verify and process discontinued businesses and temporary discontinued businesses in the iSeries.

Qualifications

Required Qualifications:
Associate's degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems.
OR
A Bachelor's degree.
OR
Four years of equivalent experience providing assistance to customers regarding inquiries, complaints, or problems.

Supplemental Information

HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

• Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the "Apply Now" button on top of this page.
  
• Letter of interest, describing how you meet the specific qualifications for the position
  
• Resume, detailing experience and education as it relates to the position
  
• Three professional references to include a current or recent supervisor with current contact numbers and email addresses.

**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

Apply for this job with State of Washington Liquor and Cannabis Board

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.