Cannabis Account Support Representative Jobs

Your Impact

The Accounts Receivable Sales Support Representative will assist with creating or managing sales materials for sales team activities or needs (i.e., samples). Collaborates with marketing function and Distro to support sales team activities and needs.
What You’ll Do

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Apply all payments (Cash, check, Wires) received to the appropriate customer account and invoices
  
• Apply cash received from wholesalers to the correct invoice
  
• Maintain tracking of deposits with Distro for compliance purposes
  
• Follow up on any issues with customer payments (incorrect payee, bank account used)
  
• Communicate remittance instructions to customers
  
• Work closely with Treasury and Accounting to communicate cash activity and issues
  
• Work closely with the A/R team at Distro; providing information on any short/overpayments received for follow-ups
  
• Going to Retailers for potential bill collections.
  
• Assist in policy enforcement and process improvements
  
• Maintain customer information with Sales Reps
  
• Prepare weekly and monthly AR reports
  
• Utilize data and/or sales reporting analytics to help craft sales strategy and tactics
  
• Identify competition and potential opportunities and work proactively to grow and maintain shelf space
  
• Event scheduling and coordination with promotional materials, samples, swag, etc. ordered and deployed to event location
  
• Take on additional responsibilities as needed and/or as directed
  
• Draft and send written correspondence regarding orders, payment pickups, and customer issues
  

What You Bring

• 
  Excellent written and verbal communication skills.

• Excellent organizational and problem-solving skills.
  
• Strong computer skills, ideally with experience using Windows-based PC programs.
  
• High school diploma or equivalent education.
  
• Associate degree in accounting, or business-related field, or 1-3 years of A/R or cash application experience and sales support.
  
• Experience with financial accounting and Cannabis invoice and payment software is a bonus.
  
• Must comply with all legal or company regulations for working in the Cannabis industry.
  
• Proven problem-solving abilities.
  
• Effective communication skills with an emphasis on customer service and sales rep relations.
  
• A commitment to maintain strict confidentiality.
  
• Must display professional telephone etiquette and be able to interact and communicate effectively with individuals at all levels of the organization.
  
• Must be at least 21 years of age.
  

• 
  May be required to have a valid driver’s license.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.


Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace,
and complies with
ADA regulations as applicable.

Apply for this job with Mohave Cannabis Co. | Debbie's Dispensary

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Job details
Salary
$35 an hour
Full Job Description

• This role is 100% remote; Pacific Standard Timezone preferred

ABOUT US

At Filigreen, we are at the exciting intersection of cannabis and technology. We are the only licensed third-party distributor headquartered in San Francisco, the pioneering city for cannabis legalization and innovation. Our focus is heavily on development and implementation of proprietary systems, to manage a complex supply chain experiencing rapid growth and evolution. We take pride in the quality relationships we build with our brand and retail partners.

Working at Filigreen would put you in the middle of the cannabis commerce lifecycle and provide a unique perspective with great opportunities for learning and development. We work with the entire industry: suppliers, labs, retailers, community leaders, and regulatory bodies. Licensed distributors are also offered the opportunity to work in production, by packaging bulk flower into retail-ready products.

We aspire to create a safe space at the forefront of legalization, forward from the War on Drugs, with an inclusive team rooted in equity, community, and collaboration. We invite folks in all forms to apply and we embrace our differences, as this is what makes you uniquely you. Our team is the core of who we are. We encourage authenticity and openness to learning together, as we continue forging ahead in cannabis, the new frontier.

ABOUT THE OPPORTUNITY

Filigreen is seeking a 100% remote, results-driven, and highly detailed team player to join our account management department. The Account Support Representative (ASR) is a key player to the service we provide our customers; like the glue between the pieces in our supply chain operations. Account support involves graceful coordination between inventory databases, data collection, order verification, and hands-on processing across the entire network.

You will be responsible for pick-up and drop-off orders for all products, along with testing coordination and in-house production work orders. As an ASR, you will interface with our brand and retail partners to ensure orders are processed accurately and efficiently. Each order will require effective communication with fellow teammates in various departments-strong communicators able to offer and receive feedback are welcome!

You are a natural and proactive problem solver and never let anything fall through the cracks. You are extremely detail orientated and are comfortable navigating ambiguity and balancing priorities. You maintain a friendly and upbeat demeanor, and use impeccable discretion with sensitive company and personal information. Your sense of presence, urgency and excellent organizational skills keep you, and therefore the team, one step ahead of the game.

RESPONSIBILITIES

• Order Management, which entails interfacing with Brand Partners, in addition to our production & warehouse teams to drive the order lifecycle from start to finish
• Work with brands and retail partners to process orders, allocate inventory & communicate any issues that arise within our proprietary Salesforce system
• Set up commercial transactions and ownership relationships accurately
• Partner with our Dispatcher on establishing and managing retail delivery days and windows, along with product pick-ups from cultivators & manufacturers
• Manage creation of Purchase Orders, Invoices, and Shipping Manifests
• Assist with product testing by working with our Lab Coordinator, who arranges onsite laboratory testing of bulk and finished product; track test status to provide updates to our brands
• Work closely with compliance team to ensure product picked and shipped to retail meets all regulatory requirements
• Accept and process brand service tickets, manage production work orders and communicate updates to our brands
• Submit product & service invoices
• Ensure compliance throughout order fulfillment process
• Supervise data entry resource(s) including training and oversight of tasks completed

REQUIRED

• At least 4-years experience in a similar customer-facing role
• Advanced skills in Salesforce or equivalent SaaS
• Familiarity with Excel, Pivot Tables, Smartsheets or the equivalent
• Knowledge of distribution, warehousing and logistics
• Relevant experience in monitoring project progress and taking corrective action
• Comfortable in a fast-paced environment that requires strong time-management

PREFERRED

• Startup experience
• Experience using Inventory, Warehouse, and Supply Chain Management Systems
• Ability to manage multiple accounts simultaneously with great attention to detail
• Understanding of supply chain processes and buy/sell transactions

COVID-19 CONSIDERATIONS

Our industry and business has been deemed essential. We have been incredibly thoughtful and thorough when it comes to employee safety. Strict guidelines are enforced for the safety of all while on site and on route.

BENEFITS

• 100% Remote
• Monthly employer contribution to medical benefits
• Generous PTO and paid company holidays

COMPENSATION - $35/HOUR

Apply for this job with Filigreen Distribution

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.