Cannabis Technical Support Associate Jobs
Refine this search:
x
Here are 5 cannabis jobs mentioning "technical support associate" in May 2024, at companies like STM Canna, and Intelligent Payment Networks, including positions such as Technical Support Associate.
More than 30+ days
JOB DESCRIPTION
Position:
Technical Support Associate
Reports to:
Client Services Supervisor
Job Overview
The Technical Support Associate (TSA) is a core member of the Client Services team and is responsible for virtual and in person training for current and potential customers throughout the world. The training experience includes onboarding new customers, educating customers on the functionality of each product, and
effectively documenting and communicating client feedback across internal teams. For many clients, the TSA is the single client-facing point of contact for STM Canna, thus the ideal candidate will consistently convey industry expertise, professionalism, and the highest level of client service. Additionally, the TSA will support learning program initiatives and projects and will partner with other internal departments to
provide feedback. The Client Services team has the critical role of continuously improving the end-user experience of STM’s customers and ensuring the ongoing success of the use of their purchased STM products.
Responsibilities and Duties
- Provide prompt and professional resolution for support and troubleshooting inquiries (phone, video calls, email, website) during the assigned schedule.
- Keep CRM database current by logging all client interactions
- TSAs must prioritize ticketing over admin duties to ensure our customers experience little to no downtime.
- Follow through with client inquiries until issues are completely resolved; if supervisor support is needed, first present a report of all background information that has been communicated to date.
- Manage the onboarding process for all clients upon receipt of STM products, including follow-ups at the three critical stages of post-shipment, pre-training, and post-training.
- Provide virtual training and troubleshooting on products and services for existing and prospective customers.
- Participate in the development of training curriculum to identify any gaps and ensure training conveys STM quality standards and meets the needs of the end-user.
- Complete and distribute a detailed synopsis document to the team on training completion.
- Follow-up with all clients who have received replacement parts to ensure the part has been replaced correctly and their STM equipment is operational.
- Establish, develop, and maintain positive business and customer relationships at all times.
- Assist with R&D and training videos if time and schedules allow.
- Partners with production management to resolve tickets as needed. TSA will utilize production only when needed to diagnose equipment/accessory issues and to confirm the replacement part or troubleshooting method needed to resolve tickets.
- Learning and maintaining current knowledge of the mechanical workings of STM products. TSA will connect with the production department to shadow them during the manufacturing process.
- Additional duties include maintaining the general office, demo/training studio, and kitchen cleanliness.
- Driver’s License is required
Desired Qualifications:
- 3+ years of experience in training development and delivery
- Strong understanding of training principles, tools, and best practices
- Experience with CRM or other customer services database; computer savvy
- Keen attention to detail
- Proactive thinker & problem-solver, constantly seeking process improvement opportunities
- Excellent listening, verbal, and written communication skills
- Nimble and thrives in a fast-paced environment with a rapidly growing team
- Prior experience working in the cannabis industry or customer support role a plus
- Willingness to travel (75%)
- 21 or over, a clean driving record, have a current passport (or willingness to apply for one)
About the Company:
STM Canna designs, engineers and distributes highly advanced, eco-friendly marijuana and hemp processing equipment for the commercial cannabis industry. We are most well-known for our pre-rolled joint machine, the STM RocketBox, which produces 453 joints in 1 minute. Beginning as a small start-up focused on providing solutions, we have proudly grown to serve many of the largest cannabis facilities and notable brands worldwide. Together, we are a growing team of quirky, immensely passionate visionaries working to set the tone for the future of customer service and technology in the cannabis industry.
Diversity & Inclusion:
We at STM Canna are committed to bringing together individuals from different backgrounds, perspectives, and experiences. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and accomplish great things together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Job Type: Full-time
Pay: $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Experience:
- Technical support: 2 years (Preferred)
- Training & development: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: One location
Apply for this job with STM Canna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
JOB DESCRIPTION
Position:
Technical Support Associate
Reports to:
Client Services Supervisor
Job Overview
The Technical Support Associate (TSA) is a core member of the Client Services team and is responsible for virtual and in person training for current and potential customers throughout the world. The training experience includes onboarding new customers, educating customers on the functionality of each product, and
effectively documenting and communicating client feedback across internal teams. For many clients, the TSA is the single client-facing point of contact for STM Canna, thus the ideal candidate will consistently convey industry expertise, professionalism, and the highest level of client service. Additionally, the TSA will support learning program initiatives and projects and will partner with other internal departments to
provide feedback. The Client Services team has the critical role of continuously improving the end-user experience of STM’s customers and ensuring the ongoing success of the use of their purchased STM products.
Responsibilities and Duties
- Provide prompt and professional resolution for support and troubleshooting inquiries (phone, video calls, email, website) during the assigned schedule.
- Keep CRM database current by logging all client interactions
- TSAs must prioritize ticketing over admin duties to ensure our customers experience little to no downtime.
- Follow through with client inquiries until issues are completely resolved; if supervisor support is needed, first present a report of all background information that has been communicated to date.
- Manage the onboarding process for all clients upon receipt of STM products, including follow-ups at the three critical stages of post-shipment, pre-training, and post-training.
- Provide virtual training and troubleshooting on products and services for existing and prospective customers.
- Participate in the development of training curriculum to identify any gaps and ensure training conveys STM quality standards and meets the needs of the end-user.
- Complete and distribute a detailed synopsis document to the team on training completion.
- Follow-up with all clients who have received replacement parts to ensure the part has been replaced correctly and their STM equipment is operational.
- Establish, develop, and maintain positive business and customer relationships at all times.
- Assist with R&D and training videos if time and schedules allow.
- Partners with production management to resolve tickets as needed. TSA will utilize production only when needed to diagnose equipment/accessory issues and to confirm the replacement part or troubleshooting method needed to resolve tickets.
- Learning and maintaining current knowledge of the mechanical workings of STM products. TSA will connect with the production department to shadow them during the manufacturing process.
- Additional duties include maintaining the general office, demo/training studio, and kitchen cleanliness.
Desired Qualifications:
- 3+ years of experience in training development and delivery
- Strong understanding of training principles, tools, and best practices
- Experience with CRM or other customer services database; computer savvy
- Keen attention to detail
- Proactive thinker & problem-solver, constantly seeking process improvement opportunities
- Excellent listening, verbal, and written communication skills
- Nimble and thrives in a fast-paced environment with a rapidly growing team
- Prior experience working in the cannabis industry or customer support role a plus
- Willingness to travel (75%)
- 21 or over, a clean driving record, have a current passport (or willingness to apply for one)
About the Company:
STM Canna designs, engineers and distributes highly advanced, eco-friendly marijuana and hemp processing equipment for the commercial cannabis industry. We are most well-known for our pre-rolled joint machine, the STM RocketBox, which produces 453 joints in 1 minute. Beginning as a small start-up focused on providing solutions, we have proudly grown to serve many of the largest cannabis facilities and notable brands worldwide. Together, we are a growing team of quirky, immensely passionate visionaries working to set the tone for the future of customer service and technology in the cannabis industry.
Diversity & Inclusion:
We at STM Canna are committed to bringing together individuals from different backgrounds, perspectives, and experiences. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and accomplish great things together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Job Type: Full-time
Pay: $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Education:
- Associate (Preferred)
Experience:
- Training & development: 3 years (Required)
Work Location: One location
Apply for this job with STM Canna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
JOB DESCRIPTION
Position:
Technical Support Associate
Reports to:
Client Services Supervisor
Job Overview
The Technical Support Associate (TSA) is a core member of the Client Services team and is responsible for virtual and in person training for current and potential customers throughout the world. The training experience includes onboarding new customers, educating customers on the functionality of each product, and
effectively documenting and communicating client feedback across internal teams. For many clients, the TSA is the single client-facing point of contact for STM Canna, thus the ideal candidate will consistently convey industry expertise, professionalism, and the highest level of client service. Additionally, the TSA will support learning program initiatives and projects and will partner with other internal departments to
provide feedback. The Client Services team has the critical role of continuously improving the end-user experience of STM’s customers and ensuring the ongoing success of the use of their purchased STM products.
Responsibilities and Duties
- Provide prompt and professional resolution for support and troubleshooting inquiries (phone, video calls, email, website) during the assigned schedule.
- Keep CRM database current by logging all client interactions
- TSAs must prioritize ticketing over admin duties to ensure our customers experience little to no downtime.
- Follow through with client inquiries until issues are completely resolved; if supervisor support is needed, first present a report of all background information that has been communicated to date.
- Manage the onboarding process for all clients upon receipt of STM products, including follow-ups at the three critical stages of post-shipment, pre-training, and post-training.
- Provide virtual training and troubleshooting on products and services for existing and prospective customers.
- Participate in the development of training curriculum to identify any gaps and ensure training conveys STM quality standards and meets the needs of the end-user.
- Complete and distribute a detailed synopsis document to the team on training completion.
- Follow-up with all clients who have received replacement parts to ensure the part has been replaced correctly and their STM equipment is operational.
- Establish, develop, and maintain positive business and customer relationships at all times.
- Assist with R&D and training videos if time and schedules allow.
- Partners with production management to resolve tickets as needed. TSA will utilize production only when needed to diagnose equipment/accessory issues and to confirm the replacement part or troubleshooting method needed to resolve tickets.
- Learning and maintaining current knowledge of the mechanical workings of STM products. TSA will connect with the production department to shadow them during the manufacturing process.
- Additional duties include maintaining the general office, demo/training studio, and kitchen cleanliness.
- Office Hours: Monday through Friday, 8:00 am to 5:00 pm (or as agreed upon). Additional time may be required on evenings and weekends based on industry events, trade shows, and training requirements.
Desired Qualifications:
- 3+ years of experience in training development and delivery
- Strong understanding of training principles, tools, and best practices
- Experience with CRM or other customer services database; computer savvy
- Keen attention to detail
- Proactive thinker & problem-solver, constantly seeking process improvement opportunities
- Excellent listening, verbal, and written communication skills
- Nimble and thrives in a fast-paced environment with a rapidly growing team
- Prior experience working in the cannabis industry or customer support role a plus
- Willingness to travel (75%)
- 21 or over, a clean driving record, have a current passport (or willingness to apply for one)
About the Company:
STM Canna designs, engineers and distributes highly advanced, eco-friendly marijuana and hemp processing equipment for the commercial cannabis industry. We are most well-known for our pre-rolled joint machine, the STM RocketBox, which produces 453 joints in 1 minute. Beginning as a small start-up focused on providing solutions, we have proudly grown to serve many of the largest cannabis facilities and notable brands worldwide. Together, we are a growing team of quirky, immensely passionate visionaries working to set the tone for the future of customer service and technology in the cannabis industry.
Diversity & Inclusion:
We at STM Canna are committed to bringing together individuals from different backgrounds, perspectives, and experiences. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and accomplish great things together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Education:
- Associate (Preferred)
Experience:
- Training & development: 3 years (Required)
Work Location: One location
Apply for this job with STM Canna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
JOB DESCRIPTION
Position:
Technical Support Associate
Reports to:
Client Services Supervisor
Job Overview
The Technical Support Associate (TSA) is a core member of the Client Services team and is responsible for virtual and in person training for current and potential customers throughout the world. The training experience includes onboarding new customers, educating customers on the functionality of each product, and
effectively documenting and communicating client feedback across internal teams. For many clients, the TSA is the single client-facing point of contact for STM Canna, thus the ideal candidate will consistently convey industry expertise, professionalism, and the highest level of client service. Additionally, the TSA will support learning program initiatives and projects and will partner with other internal departments to
provide feedback. The Client Services team has the critical role of continuously improving the end-user experience of STM’s customers and ensuring the ongoing success of the use of their purchased STM products.
Responsibilities and Duties
*
- Provide prompt and professional resolution for support and troubleshooting inquiries (phone, video calls, email, website) during the assigned schedule.
- Keep CRM database current by logging all client interactions
- TSAs must prioritize ticketing over admin duties to ensure our customers experience little to no downtime.
- Follow through with client inquiries until issues are completely resolved; if supervisor support is needed, first present a report of all background information that has been communicated to date.
- Manage the onboarding process for all clients upon receipt of STM products, including follow-ups at the three critical stages of post-shipment, pre-training, and post-training.
- Provide virtual training and troubleshooting on products and services for existing and prospective customers.
- Participate in the development of training curriculum to identify any gaps and ensure training conveys STM quality standards and meets the needs of the end-user.
- Complete and distribute a detailed synopsis document to the team on training completion.
- Follow-up with all clients who have received replacement parts to ensure the part has been replaced correctly and their STM equipment is operational.
- Establish, develop, and maintain positive business and customer relationships at all times.
- Assist with R&D and training videos if time and schedules allow.
- Partners with production management to resolve tickets as needed. TSA will utilize production only when needed to diagnose equipment/accessory issues and to confirm the replacement part or troubleshooting method needed to resolve tickets.
- Learning and maintaining current knowledge of the mechanical workings of STM products. TSA will connect with the production department to shadow them during the manufacturing process.
- Additional duties include maintaining the general office, demo/training studio, and kitchen cleanliness.
- Office Hours: Monday through Friday, 8:00 am to 5:00 pm (or as agreed upon). Additional time may be required on evenings and weekends based on industry events, trade shows, and training requirements.
Desired Qualifications:
*
- 3+ years of experience in training development and delivery
- Strong understanding of training principles, tools, and best practices
- Experience with CRM or other customer services database; computer savvy
- Keen attention to detail
- Proactive thinker & problem-solver, constantly seeking process improvement opportunities
- Excellent listening, verbal, and written communication skills
- Nimble and thrives in a fast-paced environment with a rapidly growing team
- Prior experience working in the cannabis industry or customer support role a plus
- Willingness to travel (75%)
- 21 or over, a clean driving record, have a current passport (or willingness to apply for one)
About the Company:
STM Canna designs, engineers and distributes highly advanced, eco-friendly marijuana and hemp processing equipment for the commercial cannabis industry. We are most well-known for our pre-rolled joint machine, the STM RocketBox, which produces 453 joints in 1 minute. Beginning as a small start-up focused on providing solutions, we have proudly grown to serve many of the largest cannabis facilities and notable brands worldwide. Together, we are a growing team of quirky, immensely passionate visionaries working to set the tone for the future of customer service and technology in the cannabis industry.
Diversity & Inclusion:
We at STM Canna are committed to bringing together individuals from different backgrounds, perspectives, and experiences. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and accomplish great things together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Education:
- Associate (Preferred)
Experience:
- Training & development: 3 years (Required)
Work Location: One location
Apply for this job with STM Canna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job details
Salary
$40,000 - $50,000 a year
Job Type
Full-time
Benefits
Pulled from the full job description
Full Job Description
Salary
$40,000 - $50,000 a year
Job Type
Full-time
Benefits
Pulled from the full job description
- Pay:
- $40,000.00 - $50,000.00 per year
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
- Supplemental Pay:
- Bonus pay
Full Job Description
SUMMARY
IPN LLC is a merchant services consulting company that operates under 2 brands: IPN and Paybotic based in West Palm Beach, Florida. IPN supports traditional merchants, customizing solutions to each business’s unique requirements, while Paybotic specializes in payment solutions for high-risk cannabis businesses.
We are seeking a passionate and high-potential individual for our Technical Support Associate position who is a fast learner, self-motivated and engaged team player that can take on multiple tasks with minimal direction and supervision. This position is entry level with potential to become Merchant Support Manager.
RESPONSIBILITIES
This position involves many company’s operational activities, such as equipment set-up and deploying stockroom management, technical support for customers and partners, and other administrative tasks. Daily job responsibilities include but are not limited to the following:
· Manage equipment deployment, return, inventory and refurbishment.
· Manage equipment inventory, outgoing and returned equipment.
· Provide technical troubleshooting support via phone and email to existing clients.
· Maintain strong relationship with both merchants and partners by excellent problem solving, critical thinking and effective communication both internally and externally.
· Coordinate with remote offices and team members to resolve critical issues with merchants and partners under rush timeline.
· Continuously optimize standard operating procedures and lead the implementation of new operating procedures.
· Captain the capability building for self on Card brand operating regulations, innovations in merchant financial services, systems & platforms to improve work procedures.
REQUIREMENTS
· EXCELLENT written and spoken communication skills: this position involves prompt, concise, and effective communication (email, phone, etc.) with many parties (team members, customers, vendors, partners, etc.)
· Independent, self-motivated, strong critical thinking and persistent to achieve goals.
· Detail-oriented and highly organized.
· Agile mindset and great team player.
· Systems Proficiency: CRM, Google Suite, Microsoft Office.
WORK SCHEDULE
Hours are subject to change, but you are expected to work the following schedule:
· Monday-Friday: 10AM – 7PM
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
- Signing bonus
Work Location:
- One location
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Autonomous/Independent -- enjoys working with little direction
Company's website:
- Paybotic.com
Work Remotely:
- No
Apply for this job with Intelligent Payment Networks
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.