Cannabis Social Media Representative Jobs

Job details
Salary
From $10 an hour
Job Type
Full-time
Part-time
Internship
Number of hires for this role
On-going need to fill this role
Qualifications

• 
  
  
  

  • High school or equivalent (Required)

  • Social Media Management: 2 years (Required)

  • Marketing: 2 years (Required)

  
  

Full Job Description

We are looking for like minded individuals who are willing to work in the cannabis industry to help our common goal - pushing the ignorance out of the industry through unbiased media.

Job Types: Full-time, Part-time, Internship

Pay: From $10.00 per hour

Application Question(s):

• Please rate your proficiency with Facebook (1-10)
• Please rate your proficiency with Instagram (1-10)
• Please rate your proficiency with Tic Tok (1-10)
• Please rate your proficiency with Twitter (1-10)
• Please rate your proficiency with Reddit (1-10)
• Are you willing to sign an NDA (Non-Disclosure Agreement)

Education:

• High school or equivalent (Required)

Experience:

• Social Media Management: 2 years (Required)
• Marketing: 2 years (Required)

Work Location:

• Fully Remote

Apply for this job with Ganja Beach Media LLC

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Job Description:

Social Media Customer Care Representative (Retail)

Assisting the company with social media and customer service support for all Grupo Flor retail cannabis dispensaries. The employee in this role must be thoughtful and creative, with the ability to appropriately shift priorities throughout the workday and on short notice, communicate effectively and efficiently with others, and produce a high volume of quality work within a dynamic and fast-paced environment. This employee will have a large degree of autonomy and needs to be able to prioritize and communicate with collaborators in the company to serve social media and customer service related goals.

ESSENTIAL FUNCTIONS:

• Engages with customers across various social media sites (e.g. Facebook, Instagram, Twitter) and other consumer communication platforms (e.g. website chat, email inbox, text club platform, Google Business App)

• Tracks and responds to customer reviews across platforms (e.g. Yelp, Weedmaps, Google Reviews) in an efficient and timely manner.

• Works closely with the curbside and delivery teams to proactively communicate with customers regarding issues with online orders (e.g. pickup reminders, explanation of delivery timeframe, inventory discrepancies and alternative product recommendations) through our eCommerce platform.)

• Supports the development of customer loyalty and satisfaction by answering questions and addressing consumer issues in a timely manner.

• Works closely with the marketing team in maintaining and expanding social media presence by organizing and scheduling materials and posts for social media.

• Creates social media content using Canva.

• Seeks out new tools and best practices for customer service and social media.

• Maintains legal compliance in all consumer communications.

QUALIFICATIONS AND REQUIREMENTS:

• Excellent written communication skills (i.e. grammar, sentence structure, spelling).

• Ability to problem-solve in a timely manner while collaborating with appropriate team members.

• Ability to deliver excellent customer service even when dealing with negative feedback.

• Previous customer service experience through written communication channels.

• Previous social media experience.

• Minimum GED or High School Diploma.

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What we need to prepare and implement:

• Online chat plugin for all Dispensary websites

• Eyerate or another review platform

• SOPs for:

• Messaging customers through Dutchie about pickup cutoff times and whenever there is an issue with an online order.

• Resolving major complaints / bad reviews (e.g. coordinating with Onsite Manager to give Rewards Points or $10 off next order)

• Social Media Strategy for All Dispensary Brands

• i.e. Will each dispensary brand have uniform platforms: IG, FB, Twitter, and TikTok

• Prepare a big-picture content strategy for each social media platform. Monthly or quarterly plan for core goals and messaging. I will create / gather content for the strategy, while this new person can schedule and post (and create additional content as needed).

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:Customers required to wear masks, curbside pickup available

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

This Company Describes Its Culture as:

• Innovative -- innovative and risk-taking
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Apply for this job with Grupo Flor

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

About Green Thumb Industries:
Green Thumb Industries Inc. (“Green Thumb”), a national cannabis consumer packaged goods company and retailer, promotes well-being through the power of cannabis while giving back to the communities in which they serve. Green Thumb manufactures and distributes a portfolio of branded cannabis products including Beboe, Dogwalkers, Dr. Solomon’s, incredibles, Rythm and The Feel Collection. The company also owns and operates rapidly growing national retail cannabis stores called Rise™ and Essence. Headquartered in Chicago, Illinois, Green Thumb has 13 manufacturing facilities, licenses for 96 retail locations and operations across 12 U.S. markets. Established in 2014, Green Thumb employs over 1,700 people and serves thousands of patients and customers each year. The company was named a Best Workplace 2018 by Crain’s Chicago Business and MG Retailer magazine in 2018 and 2019. More information is available at GTIgrows.com.
Responsibilities

• Provide Best in Class customer service to AGL customers and CTMMP patients
• Respond to customer service inquiries sent to [email protected]
• Respond to social media messages and direct traffic to [email protected]
• Respond to/remove social media comments (Instagram, Facebook, etc.)
• General support in weekly planning of upcoming social media content
• Process dispensary returns weekly
• Gather sales data and report on dispensary pricing and inventory by producer
• General support with swag allocations/deliveries
• General support with invoices/manifests/returns
• General support with inventory management
• Event preparation support
• Potential on- site event support (trade shows, health fairs, etc.)
• Any other tasks mandated by Sales Director

Qualifications

• Bachelor's Degree preferred – Concentration in Communications or related discipline desired
• Cannabis Experience preferred
• Very strong written and verbal communication skills
• Very strong organizational/multi- tasking ability
• Well- versed in Microsoft office applications (particularly Excel)
• Self- motivated, displays strong ability to work independently and stay on task with little oversight

At Green Thumb, we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. Green Thumb is proud to be an equal opportunity workplace.
We can't wait to meet you.

Apply for this job with GTI

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Service Representative & Social Media

Cannabis consumption hardware leader is looking to hire a Customer Service Representative in Hayward, California. Additionally you'll be helping with our social media presence.

Job Duties

• Provide daily telephone support
• Handle all customer support inquires thru either phone, chat, or email
• Social media posting and scheduling.

Criteria

• 1-2 years of customer service experience or social media experience
• Must be a cannabis user that uses flower & concentrates
  
• College educated preferred
• Great personality and ability to be detailed oriented
• Professional
• Cannabis knowledge essential

Please submit a Resume and a Cover Letter to be considered (more information below)

Cover Letter

Please include the following:

• Your Instagram Handle
• A brief intro outlining your cannabis usage and experience. We want a person that is well versed in cannabis and uses cannabis consumption hardware such as vaporizer and dab rigs regularly.
• Please include the devices that you have experiencing using & how often you use them on the intro document.

Cloudious9

Cloudious9 is devoted to creating new and better peripherals for cannabis consumption. We believe in boldly breaking the mold of both the old and the new, creating each product from scratch and ensuring consumers results they have never experienced. Cloudious9 is excited to continue building its ecosystem of innovative cannabis consumption products and technologies.

For more information, visit www.Cloudious9.com.

Job Type: Full-time

Salary: $17.00 to $20.00 /hour

Benefits:

• Paid Time Off

Experience:

• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Communication method(s) used:

• Email
• Phone
• Chat

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking

Schedule:

• Monday to Friday

Company's website:

• www.Cloudious9.com

Work Remotely:

• No

Apply for this job with Cloudious9

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.