Cannabis Service Account Manager Jobs

Job Title: Service & Account Manager
Salary: $65-$85k B.O.E.

Location: Wheat Ridge, Colorado

Start Date: Immediate

About Us
Silver Bullet Water Treatment Company is a leading end-to-end water management company based in Golden, CO, driven to develop sustainable, innovative water solutions for the agribusiness industry. We solve complex water treatment challenges for our customers through scientifically guided, custom-engineered ag-tech solutions to reach maximized production. Our managed service platform, including in-house lab testing, regulatory compliance advisement, and expert support, leverages the company’s expertise to meet our farm’s highest standards.
Established in 2011, Silver Bullet Water Treatment Company services agribusinesses globally.

We are recognized as the go-to expert resource within the agribusiness industries we serve. Our company is comprised of water quality engineers, technical service advisors, and business partners who are committed to the success of our farm and cultivation customers throughout the life of the relationship.

Please visit us at SILVERBULLETCORP.COM to learn more.

Overview of Role
Silver Bullet is looking to hire a full-time, qualified Service & Account Manager that will assist with the servicing, maintaining, and commissioning of water treatment projects related to our Horticulture division. Their primary responsibility will be to perform service and troubleshooting for existing customers and maintain the CRM platform up to date. The tasks performed will include but not be limited to remote support for installations; startup and commissioning of equipment, system/device troubleshooting; problem evaluation; and performing/supporting the necessary work or repairs required to return the equipment to functional status.

The Service & Account Manager will be instrumental in preparing service reports and will work in conjunction with operations, engineering, automation, and sales to ensure the most appropriate technology and steps are taken to deliver high-quality solutions to a very demanding customer base. Duties also include oversight of all field service equipment, technical call center, assistance with training activities, service ticket resolution, work order logistics, and coordination of multi-disciplined problem-solving teams. The qualified candidate will report directly to the
Operations Manager of Horticulture and be responsible for providing ongoing status of the new and existing accounts.

This is a technical service position that requires experience working within a team, as well as being customer facing. Our ideal candidate is outgoing and passionate about growing with an innovative company, and within a growing industry. Strong technical skills and experience with respects to electrical, plumbing, programming, a basic understanding of hydraulics and water treatment technologies is critical to the success of this role. Daily collaboration within a team of peers is required to successfully fulfill project expectations. This position also requires frequent travel (~50%) throughout the continental United States and Canada to perform contractor walkthroughs, commissioning, and maintenance needs of horticulture accounts.

Core Responsibilities

• Work independently to identify treatment solutions for customers while in the field and office
• Work independently to review vendor literature and make technical recommendations
• Work independently in troubleshooting equipment both within and outside of SBWT’s scope
• Provide service investigations and resolutions to provide solutions to customers in a timely manner
• Perform data trending of water metrics and water treatment equipment performance to prove ROI to the end user
• Create and distribute technical service bulletins, troubleshooting guides, SOPs, and manuals
• Submit service trip summaries to clients including explanations and interpretations as needed
• Consistently communicate with clients to build relationships and improve customer experience and account performance
• Successfully execute sales, consumable orders, and various account management campaigns
• Work closely with Project Manager and Sales to ensure contractual obligations are met
• Ensure all required service records and documentation is completed and saved in Customer Relationship Management (CRM) database
• Collaborate, develop, and provide training on operation instructions and SOPs
• Develop service proposals in conjunction with the commissioning and account management team
• Cultivate relationships with clients through phone calls, video conferencing, SMS, email, and in- person meetings

Preferred Qualifications

• Knowledge of automations engineering with new process implementation including PLC/HMI, relay control, digital communications protocols, remote/cloud control and communications
• Experience and knowledge in power distribution for medium and low voltage schematics, wiring diagrams, equipment arrangement, PLCs, and I/O
• 3-5 years of technical service including working with Reverse Osmosis, Filtration, UV, and other water treatment technologies
• Electrical engineering degree or equivalent work experience
• Ability to read and interpret CAD drawings
• Experience in client facing roles, supervisor roles, and team settings goals
• Ability to see the “big picture” of the organization and understand how the key drivers of the business relate to each other
• Proactive communicator with exceptional written, verbal, and formal presentation skills
• Ability to make sound decisions and complete tasks in a fast-paced work environment
• Knowledge of use of chemicals and chemical pumps a plus
• Experience using Microsoft products (Outlook, Word, Excel, PowerPoint); virtual collaboration tools (Teams, Zoom); and CRM software (Salesforce) a plus
• Experience with OSHA compliance and GMP certified buildings a plus
• Experience within the industrial agriculture industry a plus

Overview of Compensation and Benefits

• Salary determined based on skills and experience
• Comprehensive Health, Vision, Dental Insurance
• Health, Vision and Dental plans include significant subsidization from Silver Bullet
• Voluntary Long-Term Disability and Short-Term Disability plans are also available
• Paid Time Off, Paid Family Leave
• 8 Paid Holidays, 2 Floating Holiday
• Additional PTO is accrued annually
• 401K Retirement Plan with Employer Match
• Paid Volunteer Time Off to encourage giving back to our community
• Annual Health & Wellness Programs through United Health Care
• This position is eligible to participate in the following:
• -Company’s New Annual Bonus Plan
• -Company’s Profits Interest Plan
• -Learning and Development Opportunities
• -Work Remote Options
• -Parental Paid Time Off

If you do not wish to be involved in the cannabis industry, or have limitations that will restrict frequent travel, please refrain from applying.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Travel reimbursement
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Yearly bonus

Experience:

• Electrical Troubleshooting: 1 year (Preferred)
• PLC/HMI: 1 year (Preferred)

Work Location: Hybrid remote in Wheat Ridge, CO 80033

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DescriptionInterested in joining a private, family-owned, Canadian business? Maple Lodge Farms is Canada's largest poultry processor. We operate to the latest in technological, health and safety and quality standards. With rapid expansion over the years, and continued innovation and investment in growth - we are looking for committed and star players to join our team!Role Purpose: Create a preference for growers to purchase Maple Lodge offerings including feed and chicks, and delivering high quality birds for slaughter to Maple Lodge Farms.
Deliver the Maple Lodge procurement and sales process with growers.Key Accountabilities and Activities: Acts as the account "Quarterback" for MLF Growers and makes daily calls on chicken farms to sell/service chicks and feed in a consultative manner with an overall focus on the sales process.Mid-cycle check in with MLF Growers to confirm orders and grower's overall impression of flock performance.Attends industry functions and meetings from time to time to promote Maple Lodge Farms.Participates in Grower Services team meetings, either in person or via conference call.Communicates with all Grower Services team members and senior broiler planning specialist regarding the status of accounts and the performance of producers.Working with the Grower Services Field Technician Team, manage a grower list, executing the defined grower service sales model in a consultative manner.Coordinating in a team selling environment with the Grower Services Field Technician team, to provide the support services required by the grower.Delivering materials and knowledge related to the services provided and data captured in grower barns.Facilitate the sale of Chicks, Feed and the purchase of Chicken between growers and Maple Lodge FarmsDelivering materials and knowledge related to the needs of growers.Policies, Processes & ProceduresFollow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.Knowledge, Skills, and Experience: Minimum of two years of related experience and a demonstrated understanding of the production processes as it relates to broiler production including hatchery, broiler production, feed and slaughter an assetWorking knowledge of Occupational Health and Safety Act (OHSA), WHMIS;Understanding of fundamental bio security practicesTeam-player able to motivate others, negotiate effectively, and interact professionally with internal and external stakeholders;Analytical, with problem-identification and problem-solving capabilitiesAbility to excel in a fast-paced environment where attention to detail and effective multi-tasking is essentialGeneral computer skills (MS Office), SharePoint.Education and Certification: Post-Secondary Degree or Diploma in a related field.Competencies: Building Trust - Builds strong relationships on a foundation of trust, loyalty and authenticity.Driving for Results - Relentlessly pursues quantifiable and measurable results: identifies areas for improvement and executes changes as necessary.Communication & Listening - Encourages open and honest communication with the team, communicates messages clearly and concisely and listens attentively to others.Initiative - Proactively seeks new opportunities and challenges; takes ownership and accountability for enhancing results or minimizing problems.Builds Networks - Builds strong relationships with peers, partners and key stakeholders, cultivating meaningful connections.Awareness & Insight - Assesses one's own abilities, understands how actions impact perceptions and thrives within our culture, climate and organization at all levelsWorking conditionsField BasedAccessibility statementIn accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.We thank all applicants for applying, however only those chosen will be contacted.Company InformationIn the 1830s, the May family began raising chickens on a farm outside what is now Brampton, Ontario. They became a pillar of the community, and their proud tradition of hard work, agricultural wisdom, and humble family values inspire and guide us to this day.

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Job detailsJob TypeContractFull Job DescriptionContract type
Regular / Permanent

WHO WE ARE

SUEZ Water Technologies & Solutions looks for innovation everywhere. For more than 100 years, SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now.

WHAT YOU WILL BE DOING

We are looking for an Account Manager/Sales Representative to join our team in Chemical Monitoring and Solutions business. Our Account Managers are part of a team of specialists who use their technical knowledge and experience to help our customers find chemical solutions to their production problems and have oversight for several cost saving initiatives.
Do you have experience in water treatment or production chemicals? Do you possess a degree in chemical engineering, chemistry, or a related scientific field? If you answered yes to both these questions, then you may be just the person for the job.
Here is what this opportunity will offer you:

• The opportunity to use your expertise and education to make a positive impact on the planet’s resources
• Access to superior technical and commercial training
• A culture where safety is paramount
• The autonomy to work from home, schedule customer site visits, and manage your work-life balance
  
• The opportunity to travel across the country and North American to learn from a talented team of chemical treatment experts
• Personal use of a company vehicle

Your key responsibilities in this role will be:

• To work directly on site with customers providing industrial water and production chemical testing complete with analysis and reporting to their management and engineering teams
• To help achieve profitable sales in an assigned territory
• Growth of new customers well as retaining existing accounts
• To work with current customers and prospects to find solutions to help them overcome their manufacturing challenges through the sale of new chemicals and technical services
  
• To build lasting customer relationships by developing an understanding of the customer’s business model and how SUEZ’s products and services can deliver added value to their operation.

Compensation: Annual 0.00 - 0.00 CAD
Is relocation for this position offered: No
Number of Job Openings: 1
Company Grade/Band: Professional

WHO WE ARE LOOKING FOR

Our Ideal candidate will possess the following qualifications:

• Experience in direct sales, customer service, or account management with an industrial is an asset
• B.Sc. Degree or Diploma in Engineering (Chemical, Industrial, or Mechanical), Biology, or Chemistry, OR Bachelor’s Degree in any discipline plus 3 to 5 years’ experience in the water treatment field.
• Ability and willingness to work in a range of environments including but not limited to industrial facilities, manufacturing facilities, power industry facilities, oilsands, etc. Previous experience in these facilities is considered an asset.
• Demonstrated sales/people skills and/or aptitude.
• The candidate must possess superior communication and listening skills (both written and verbal).
• Demonstrated computer skills, including Microsoft Word, Excel, Outlook and PowerPoint.
• The candidate must be willing to work independently (after proper training) and be a self-starter.
• Customer-centric mindset, able to translate customer issues/needs into profitable business solutions.
• Some overnight travel involved
• Valid driver’s license
• The successful candidate will be required to work at safety sensitive customer sites (such as refining). The customer may require a drug (including cannabis) and alcohol testing, as well as require the employee to be clean shaven for a proper emergency respiratory fitting.

This role is home based with daily travel to our customer sites.

Join a company that is shaping a sustainable environment, now. SUEZ Water Technologies & Solutions is seeking thoughtful, dedicated professionals to join our 10,000-person team as we deliver leading water treatment solutions for clients across municipal and industrial markets, in locations on six continents. For more than 100 years SUEZ has been at the forefront of innovation, from the Suez Canal to addressing water scarcity. Finding solutions to the world's biggest water use and reuse problems has never been more important than it is right now.
At SUEZ, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers, with competitive benefits and flexible work arrangements.

Water Technologies and Solutions (WTS) offers a great work environment, professional development, challenging careers, and competitive compensation.
WTS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

#IndeedWTS:No

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Job details
Job Type
Full-time
Number of hires for this role
1
Qualifications

• 
  
  
  

  • Bachelor's (Preferred)

  • Accounting: 5 years (Preferred)

  
  

Full Job Description

Case Makes Amazing

Looking for a position that can add a little glitz and glimmer to your life and to the products of the customers we serve? At Case Makes, our wide range of laminates and coatings help make packaging and print materials astound, dazzle, and jump off the shelf. Our products are used by the brands you know and love for the products that you see and use daily: cosmetics, personal care, beverages, food (our personal favorite), technology, entertainment, and even cannabis (we won’t tell your parents). Our core values are (1) Flexible, (2) “Own It”, (3) Reputation Matters, and (4) Teamwork. We are always looking for those who can aspire to improve our workplace atmosphere through honest hard work, a great attitude, a little bit of curiosity, and a big sense of humor.

We’re adding a new role to our team here: Business Support Manager! What exactly does this position entail, you ask? Well, in addition to the standard battery of magic tricks and superhuman feats that we expect of all our teammates, this position is quite literally a hybrid mishmash of required competencies that don’t fall into a specific cookie-cutter role. You will wear many hats, but it’s a perfect opportunity to make an impact with positive changes and put your thumbprint on our business here. These are the specific things that we at least are fairly certain we’d like you to undertake:

· Provide financial and accounting support to enter invoices, financial planning for cash flows, apply cash receipts to open A/R, create journal entries for cost adjustments, support budgeting/forecasting, and do other finance-y stuff

· Serve as the local human resources contact for the Case Makes organization

· Analyze production and cost data to provide recommendations to meet and elevate production standards and accountability

· Manage and support customer service operations with order entry, PO placement, and job estimation

· Provide support for logistics and freight dispatch as required

· Work cooperatively with business operations to meet customer service, supply chain, planning, and sales goals

· Ensure ERP system data integrity, particularly as it pertains to production, inventory management, and job costing

· “Other duties as assigned” (of course we would add this one!)

Do you have what it takes?

We’re ideally looking for a teammate with at least five (5) years of relevant work experience in accounting and/or finance, business operations, data analysis, and/or office administration. It would be super if you had experience in a manufacturing environment and even better if you have worked in analytical roles. We’d love it if you’ve had previous management or leadership experience. This experience will help you to move quickly up the learning curve to be a helpful, productive contributor to our team.

You’ll impress us if you have a college degree in related field (finance, accounting, business management, industrial/mechanical engineering, statistics/mathematics, etc.) -OR- if you have commensurate work experience in related discipline(s) and/or relevant certifications. Your background should provide you the tools and ideas you need to be successful in a highly-analytical and detail-oriented role. While this is a high-level contributor position, we value the hard work, experience, curiosity, and best practices you can bring from other positions and workplaces, with or without the formal education.

So maybe you aren’t a graduate of The Derek Zoolander Center for Kids Who Can't Read Good and Wanna Learn to Do Other Stuff Good Too, but we at least hope you can read good and can do this other stuff good, too:

· Microsoft Excel. “If Excel is your friend, then you are our friend.”™ This means data analysis, financial modelling, formula calculations, sorting, filtering, conditional formatting, data validation, pivot tables, macro support, etc.

· Mind the GAAP: a working knowledge of finnance and acounting is helpful, and attention to detail (like did you notice how we misspelled both “finance” and “accounting”?)

· Multitask and prioritize workload, shifting between a variety of tasks as necessary (obvs)

· Working knowledge of and experience with ERP/MRP systems (we use EFI Radius, so if you know that, it will help!), and double bonus points if you know Crystal Reports

· Knowledge of basic business principles: margin, working capital, profitability, etc.

· Mathematical skills in converting units of measure, calculating proportions, and using simple single variable functions

· Solid verbal and written communication skills with customers, suppliers, and stakeholders

· Be someone that other people want to work with (< such an underrated skill!)

Lastly, some other job details: You’ll need to be eligible to work in the U.S. without visa sponsorship to throw you hat into the ring for this one. This job is located in Osgood, Indiana. The core working hours for this position are Monday-Friday (hours TBD), but there may be times that other hours are required for training or coverage issues, including early mornings or late evenings. While we’re open to all candidates, we’re not offering any relocation benefits at this time (sad face). This is our first whack at this job description, so the final job might be subject to some changes. Hey, that’s what being flexible is all about!

The “Silver” Lining

Case Makes is a family-owned company, and we care about our people. We value diversity and welcome all qualified applicants, regardless of race, color, religion, sex, national origin, disability, age, pregnancy, family status, or your thoughts on “which bear is best?” We’re offering a market-competitive salary that ranges from $54,748 for candidates that might require some development in the role all the way up to $70,584 for an ideal candidate. In addition to salary, we offer paid holidays, vacation, personal time, and sick leave, as well as multiple options for medical and dental insurance. We also offer optional life, short-term disability, long-term disability, and accident insurance. But most important, you’ll have a chance to make awesome products and work with fantastic people who are great at what they do.

Job Type: Full-time

Pay: $54,748.00 - $70,584.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Accounting: 5 years (Preferred)

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.