Cannabis jobs at Silver Bullet Water Treatment

Job Title: Service & Account Manager
Salary: $65-$85k B.O.E.

Location: Wheat Ridge, Colorado

Start Date: Immediate

About Us
Silver Bullet Water Treatment Company is a leading end-to-end water management company based in Golden, CO, driven to develop sustainable, innovative water solutions for the agribusiness industry. We solve complex water treatment challenges for our customers through scientifically guided, custom-engineered ag-tech solutions to reach maximized production. Our managed service platform, including in-house lab testing, regulatory compliance advisement, and expert support, leverages the company’s expertise to meet our farm’s highest standards.
Established in 2011, Silver Bullet Water Treatment Company services agribusinesses globally.

We are recognized as the go-to expert resource within the agribusiness industries we serve. Our company is comprised of water quality engineers, technical service advisors, and business partners who are committed to the success of our farm and cultivation customers throughout the life of the relationship.

Please visit us at SILVERBULLETCORP.COM to learn more.

Overview of Role
Silver Bullet is looking to hire a full-time, qualified Service & Account Manager that will assist with the servicing, maintaining, and commissioning of water treatment projects related to our Horticulture division. Their primary responsibility will be to perform service and troubleshooting for existing customers and maintain the CRM platform up to date. The tasks performed will include but not be limited to remote support for installations; startup and commissioning of equipment, system/device troubleshooting; problem evaluation; and performing/supporting the necessary work or repairs required to return the equipment to functional status.

The Service & Account Manager will be instrumental in preparing service reports and will work in conjunction with operations, engineering, automation, and sales to ensure the most appropriate technology and steps are taken to deliver high-quality solutions to a very demanding customer base. Duties also include oversight of all field service equipment, technical call center, assistance with training activities, service ticket resolution, work order logistics, and coordination of multi-disciplined problem-solving teams. The qualified candidate will report directly to the
Operations Manager of Horticulture and be responsible for providing ongoing status of the new and existing accounts.

This is a technical service position that requires experience working within a team, as well as being customer facing. Our ideal candidate is outgoing and passionate about growing with an innovative company, and within a growing industry. Strong technical skills and experience with respects to electrical, plumbing, programming, a basic understanding of hydraulics and water treatment technologies is critical to the success of this role. Daily collaboration within a team of peers is required to successfully fulfill project expectations. This position also requires frequent travel (~50%) throughout the continental United States and Canada to perform contractor walkthroughs, commissioning, and maintenance needs of horticulture accounts.

Core Responsibilities

• Work independently to identify treatment solutions for customers while in the field and office
• Work independently to review vendor literature and make technical recommendations
• Work independently in troubleshooting equipment both within and outside of SBWT’s scope
• Provide service investigations and resolutions to provide solutions to customers in a timely manner
• Perform data trending of water metrics and water treatment equipment performance to prove ROI to the end user
• Create and distribute technical service bulletins, troubleshooting guides, SOPs, and manuals
• Submit service trip summaries to clients including explanations and interpretations as needed
• Consistently communicate with clients to build relationships and improve customer experience and account performance
• Successfully execute sales, consumable orders, and various account management campaigns
• Work closely with Project Manager and Sales to ensure contractual obligations are met
• Ensure all required service records and documentation is completed and saved in Customer Relationship Management (CRM) database
• Collaborate, develop, and provide training on operation instructions and SOPs
• Develop service proposals in conjunction with the commissioning and account management team
• Cultivate relationships with clients through phone calls, video conferencing, SMS, email, and in- person meetings

Preferred Qualifications

• Knowledge of automations engineering with new process implementation including PLC/HMI, relay control, digital communications protocols, remote/cloud control and communications
• Experience and knowledge in power distribution for medium and low voltage schematics, wiring diagrams, equipment arrangement, PLCs, and I/O
• 3-5 years of technical service including working with Reverse Osmosis, Filtration, UV, and other water treatment technologies
• Electrical engineering degree or equivalent work experience
• Ability to read and interpret CAD drawings
• Experience in client facing roles, supervisor roles, and team settings goals
• Ability to see the “big picture” of the organization and understand how the key drivers of the business relate to each other
• Proactive communicator with exceptional written, verbal, and formal presentation skills
• Ability to make sound decisions and complete tasks in a fast-paced work environment
• Knowledge of use of chemicals and chemical pumps a plus
• Experience using Microsoft products (Outlook, Word, Excel, PowerPoint); virtual collaboration tools (Teams, Zoom); and CRM software (Salesforce) a plus
• Experience with OSHA compliance and GMP certified buildings a plus
• Experience within the industrial agriculture industry a plus

Overview of Compensation and Benefits

• Salary determined based on skills and experience
• Comprehensive Health, Vision, Dental Insurance
• Health, Vision and Dental plans include significant subsidization from Silver Bullet
• Voluntary Long-Term Disability and Short-Term Disability plans are also available
• Paid Time Off, Paid Family Leave
• 8 Paid Holidays, 2 Floating Holiday
• Additional PTO is accrued annually
• 401K Retirement Plan with Employer Match
• Paid Volunteer Time Off to encourage giving back to our community
• Annual Health & Wellness Programs through United Health Care
• This position is eligible to participate in the following:
• -Company’s New Annual Bonus Plan
• -Company’s Profits Interest Plan
• -Learning and Development Opportunities
• -Work Remote Options
• -Parental Paid Time Off

If you do not wish to be involved in the cannabis industry, or have limitations that will restrict frequent travel, please refrain from applying.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Travel reimbursement
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Yearly bonus

Experience:

• Electrical Troubleshooting: 1 year (Preferred)
• PLC/HMI: 1 year (Preferred)

Work Location: Hybrid remote in Wheat Ridge, CO 80033

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