Cannabis Reception Customer Service Jobs
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Here are 14 cannabis jobs mentioning "reception customer service" in May 2024, at companies like Wayne Releaf, High Mountain Imports, Madielite Staffing Company, and Phresh Cannabis, including positions such as Receptionist/Customer Service Representative, Cashier/Receptionist/Customer Service, Dispensary Agent - Customer Service, Sales, Receptionist & Cashiers, and Reception and Customer Service.
More than 30+ days
Dispensary Agent - Customer Service, Sales, Receptionist & Cashiers
Madielite Staffing Company
1 year ago
- Job Description
We are a Licensed Medical Marijuana Dispensary located in Sun City. We are seeking candidates with experience in Customer Service, sales & cashiering. Must possess exceptional Customer Service while maintaining compliance with state regulations.
This is a patient-focused position for an individual with compassion, sensitivity and the ability to explain the potential benefits of each strain of medical marijuana and the various methods of use. Previous customer service experience, knowledge of basic computer skills, point-of-sale software and cash management experience are required. This is a HIGH STRESS and FAST PACED position; it is not suited for people with anxiety. You must have the capacity to work varying work schedules including weekends and holidays.
- Position Overview:
Dispensary Agent who can provide guidance and education to each patient with medical marijuana needs. Associates assist patients to ensure they receive the correct medication that will best benefit the patient's specific medical condition.
- Major Areas of Responsibility:
Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information into patient registrar system.
· Confirms patient purchase limits prior to admission and sale
· Provide exceptional customer care by promoting and maintaining positive customer relations
· Comply with all state regulations and company standard practices and procedures
· Management of patient records using the point-of-sale system and the state's website
Requirements
- Please, if you do not meet the qualification, please do not apply!
- Must be at least 21.
- Must be able to pass a background check.
- Must be able to work 8 hours shifts including weekends and holidays
- Be able to navigate Point Of Sale software.
- Cash handling skills are a MUST.
- Should have experience and understanding of inventory.
- MUST be able to prove job stability.
- Qualified candidates please submit a cover letter along with a resume.
- NO PHONE CALLS.
Work Remotely
- No
Job Type: Full-time
Pay: $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Weekend availability
Experience:
- Customer service: 2 years (Required)
Work Location: One location
Apply for this job with Madielite Staffing Company
Apply now →
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Provide patients with knowledgeable, compassionate service. Receptionists are responsible for greeting and checking in patients using Flowhub software, including verifying all necessary identification and paperwork. Receptionists must also answer/direct all incoming calls, as well as allowing patients into budrooms in the proper order. Cashiers are responsible for accurately pulling product for and processing cash transactions according to store policies. All employees are expected to help with other necessary tasks around the shop such as tagging product, restocking shelves, and cleaning.
Our Provisioning Promise - Wayne Releaf’s mission is to provide a safe, clean & helpful place where our patients feel comfortable. We are dedicated to helping patrons find attainable & affordable wellness products to improve their quality of life. We offer this through guidance, education and positive encouragement.
Kindness - We believe every one of us is going through something. Fighting some kind of fight. We are here to empathize and care with sincere kindness when you visit, helping you with warmth every step of your cannabis journey.
Community - We appreciate our community members. We donate our own personal time and efforts to take care of the people of our home town, and are truly happy to be in the heart of Wayne.
Respect - We pledge to treat all of our guests with the ultimate respect from the second they enter our facility to the moment they leave.
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Health insurance
- Paid time off
Shift:
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Weekend availability
Experience:
- Retail Associates & Cashiers: 1 year (Preferred)
Work Location: One location
Apply for this job with Wayne Releaf
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
High Mountain Imports is a distribution warehouse servicing the national cannabis industry with ancillary products.
We're looking for someone cheerful to help answer the phones and transfer calls to the appropriate staff member, in addition to fielding some basic customer service issues, helping with data entry, and being at our warehouse during business hours to physically greet anyone who comes in--from the mailman to clients or solicitors.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Signing bonus
COVID-19 considerations:
New hires required to be vaccinated, ample space for social distancing.
Ability to commute/relocate:
- Denver, CO 80216: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with High Mountain Imports
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
New Bloom Labs is a rapidly-growing testing laboratory company providing analytical services to the cannabis industry. We are searching for an organizational phenom and customer service expert to serve as an effective first impression and helpful source of information and troubleshooting. The ideal candidate will also provide general assistance to company management, and organize and execute general office functions. Advanced proficiency in Excel/Google Sheets is critical.
You will require a thorough working knowledge of common business software applications, as well as an easy ability to learn industry-specific software ecosystems. A detailed job description follows:
Reports To: Director of New Markets, CEO
Summary
The Customer Service Associate is responsible for day-to-day execution of general front office functions of the company including telephone reception, managing, referring and/or closing basic customer service and sales inquiries, resolving daily customer payments, orders, and accounts, organization of office assets, general light assistance for company management, and completion of special projects.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Customer service
- Telephone reception and etiquette
- Problem solving
- Collaboration with colleagues as well as outside vendors and customers
- Written and oral communication
- Office organization
- Software utilization
Competencies
- Excellent proficiency in Excel/Google Sheets is critical
- Communication proficiency
- Time management
- Collaboration skills
- Personal effectiveness/credibility
- Flexibility
- Knowledge of common software applications
- Stress management/composure
- Positive attitude
- Strong written communication skills
Supervisory Responsibility
This position has no supervisory responsibility
Work Environment
This position operates in a professional office and occasional laboratory environment.
Physical Demands
This is a largely sedentary role at a computer workstation, however, some lifting will be required. This requires the ability to lift and move moderate size and weight boxes with the available assistance of tools.
Position Type: Full-Time
Education and Experience
- Demonstrable customer service experience, required.
- General knowledge of office workflows and practices, required.
- Ability to maintain attention to detail with good organizational skills is critical.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time without notice.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Chattanooga, TN 37416: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with New Bloom Labs
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Provide patients with knowledgeable, compassionate service. Receptionists are responsible for greeting and checking in patients using Flowhub software, including verifying all necessary identification and paperwork. Receptionists must also answer/direct all incoming calls, as well as allowing patients into budrooms in the proper order. Cashiers are responsible for accurately pulling product for and processing cash transactions according to store policies. All employees are expected to help with other necessary tasks around the shop such as tagging product, restocking shelves, and cleaning.
Our Provisioning Promise - Wayne Releaf’s mission is to provide a safe, clean & helpful place where our patients feel comfortable. We are dedicated to helping patrons find attainable & affordable wellness products to improve their quality of life. We offer this through guidance, education and positive encouragement.
Kindness - We believe every one of us is going through something. Fighting some kind of fight. We are here to empathize and care with sincere kindness when you visit, helping you with warmth every step of your cannabis journey.
Community - We appreciate our community members. We donate our own personal time and efforts to take care of the people of our home town, and are truly happy to be in the heart of Wayne.
Respect - We pledge to treat all of our guests with the ultimate respect from the second they enter our facility to the moment they leave.
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Tips
Apply for this job with Wayne Releaf
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
High Mountain Imports is a distribution warehouse servicing the national cannabis industry with ancillary products.
We're looking for someone cheerful to help answer the phones and transfer calls to the appropriate staff member, in addition to fielding some basic customer service issues, helping with data entry, and being at our warehouse during business hours to physically greet anyone who comes in--from the mailman to clients or solicitors.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Signing bonus
COVID-19 considerations:
New hires required to be vaccinated, ample space for social distancing.
Ability to commute/relocate:
- Denver, CO 80216: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with High Mountain Imports
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Dispensary Agent - Customer Service, Sales, Receptionist & Cashiers
Madielite Staffing Company
1 year ago
- Job Description
We are a Licensed Medical Marijuana Dispensary located in Sun City. We are seeking candidates with experience in Customer Service, sales & cashiering. Must possess exceptional Customer Service while maintaining compliance with state regulations.
This is a patient-focused position for an individual with compassion, sensitivity and the ability to explain the potential benefits of each strain of medical marijuana and the various methods of use. Previous customer service experience, knowledge of basic computer skills, point-of-sale software and cash management experience are required. This is a HIGH STRESS and FAST PACED position; it is not suited for people with anxiety. You must have the capacity to work varying work schedules including weekends and holidays.
- Position Overview:
Dispensary Agent who can provide guidance and education to each patient with medical marijuana needs. Associates assist patients to ensure they receive the correct medication that will best benefit the patient's specific medical condition.
- Major Areas of Responsibility:
Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information into patient registrar system.
· Confirms patient purchase limits prior to admission and sale
· Provide exceptional customer care by promoting and maintaining positive customer relations
· Comply with all state regulations and company standard practices and procedures
· Management of patient records using the point-of-sale system and the state's website
Requirements
- Please, if you do not meet the qualification, please do not apply!
- Must be at least 21.
- Must be able to pass a background check.
- Must be able to work 8 hours shifts including weekends and holidays
- Be able to navigate Point Of Sale software.
- Cash handling skills are a MUST.
- Should have experience and understanding of inventory.
- MUST be able to prove job stability.
- Qualified candidates please submit a cover letter along with a resume.
- NO PHONE CALLS.
Work Remotely
- No
Job Type: Full-time
Pay: $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental Pay:
- Tips
Experience:
- Customer service: 2 years (Required)
Work Location: One location
Apply for this job with Madielite Staffing Company
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
High Mountain Imports is a distribution warehouse servicing the national cannabis industry.
We're looking for someone cheerful to help answer the phones and transfer calls to the appropriate staff member, in addition to fielding some basic customer service issues, and being at our warehouse during business hours to physically greet anyone who comes in--from the mailman to clients.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Signing bonus
COVID-19 considerations:
New hires required to be vaccinated, ample space for social distancing.
Ability to commute/relocate:
- Denver, CO 80216: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with High Mountain Imports
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We take pride in providing the best customer service. We have some of the best cannabis in the nation, all while following OLCC and OHA compliance rules and guidelines.
Customer service skills, computer skills, cash handling - as well as having a little knowledge of cannabis products will help you be successful in this position.
Only candidates with open work availability will be considered, But needing someone to work Wednesday thru Sunday.
- Pay increases and Generous Benefits package after 90 days of full time employment. You are on a work training period.
Work Location:
- One location
Work Remotely
- No
Do you have a valid OLCC Marijuana worker Permit?
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
We have air purifiers in every room. Sanitize every hour all touchable surfaces.
Application Question(s):
- Are you looking for long term employment with a solid company that is growing?
- Do you Physically have a valid OLCC Marijuana Permit?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: One location
Apply for this job with Phresh Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We take pride in providing the best customer service. We have some of the best cannabis in the nation, all while following OLCC and OHA compliance rules and guidelines.
Customer service skills, computer skills, cash handling - as well as having a little knowledge of cannabis products will help you be successful in this position.
Only candidates with open work availability will be considered, But needing someone to work Wednesday thru Sunday.
- Pay increases and Generous Benefits package after 90 days of full time employment. You are on a work training period.
Work Location:
- One location
Work Remotely
- No
Do you have a valid OLCC Marijuana worker Permit?
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
We have air purifiers in every room. Sanitize every hour all touchable surfaces.
Application Question(s):
- Are you looking for long term employment with a solid company that is growing?
- Do you Physically have a valid OLCC Marijuana Permit?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: One location
Apply for this job with Phresh Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Provide patients with knowledgeable, compassionate service. Receptionists are responsible for greeting and checking in patients using Flowhub software, including verifying all necessary identification and paperwork. Receptionists must also answer/direct all incoming calls, as well as allowing patients into budrooms in the proper order. Cashiers are responsible for accurately pulling product for and processing cash transactions according to store policies. All employees are expected to help with other necessary tasks around the shop such as tagging product, restocking shelves, and cleaning.
Our Provisioning Promise - Wayne Releaf’s mission is to provide a safe, clean & helpful place where our patients feel comfortable. We are dedicated to helping patrons find attainable & affordable wellness products to improve their quality of life. We offer this through guidance, education and positive encouragement.
Kindness - We believe every one of us is going through something. Fighting some kind of fight. We are here to empathize and care with sincere kindness when you visit, helping you with warmth every step of your cannabis journey.
Community - We appreciate our community members. We donate our own personal time and efforts to take care of the people of our home town, and are truly happy to be in the heart of Wayne.
Respect - We pledge to treat all of our guests with the ultimate respect from the second they enter our facility to the moment they leave.
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability
Supplemental Pay:
- Tips
Experience:
- Retail Associates & Cashiers: 1 year (Preferred)
Work Location: One location
Apply for this job with Wayne Releaf
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative/Front Desk
Overview
The Customer Service Representative has an important role within the company and requires a multidimensional skill set. The successful Customer Service Representative candidate will be responsible for many customers' first impression of the company when visiting or calling in for the first time. An ability to work with a culturally diverse customer base, managing a range of tasks frequently during busy and stressful circumstances, all the while greeting all customers with a smile are essential attributes for the successful candidate.
The Customer Service Representative is responsible for verifying that all California patient recommendations and California identification are accurate, non-expired and verified before allowing patients to enter the facility, for answering basic customer questions and following up with basic client requests, answering phones, managing customer flow and queue within the store, and maintaining client records.
Essential Duties And Responsibilities
- Greet all patients with a positive and professional attitude ;
- Verify patient California identification and doctor California recommendation;
- Ensures that all patient intakes adhere to policies and procedures;
- Manage patient queue within the facility;
- Maintain and update patient records, within the POS;
- Perform a variety of clerical tasks as necessary such as answering telephone, screen callers, check voicemail, relays messages, and maintain calendars;
- When necessary, provide new patients with tour of the facility;
- Update Weedmaps with product information and test results;
- Update company menu boards for live accuracy with test results;
- Helps support other facility employees and staff by performing other tasks as apparent or as delegated by supervisor; and
- Maintain strict confidentiality of patient information at all times.
- Accurately log patient counts inpatient count calendar;
- Attend regular mandatory training classes and staff meetings.
- Cleaning Waiting Room
- Other tasks and duties as assigned by management.
Qualifications
- Exceptional customer service skills;
- Ability to work in fast-paced environment often during busy and stressful circumstances;
- Knowledge of basic computer skills, Microsoft Office (Word, Excel), Point of Sale software;
- Excellent phone and listening skills;
- Ability to cultivate long- term customer relationships;
- Ability to deal with problems and resolve in a professional manner;
- Ability to make basic mathematical calculations quickly and accurately;
- Ability to follow verbal and written instructions;
- Ability to work independently;
- Excellent verbal and written communication skills; and
- Must be able to accommodate scheduling expectations including weekend, evening, holiday, and overtime shifts.
Education And/Or Experience
- Previous retail or customer service experience preferred;
- High school diploma or General Education Diploma (GED).
Other Requirements
- Be able to complete employment verification & W-4 and I-9 forms;
- Must have reliable transportation;
- Must not consume cannabis products during any times that would overlap with a scheduled work shift.
Job Types: Full-time
Pay: From $16.50 per hour
Job Type: Full-time
Pay: $16.50 - $17.00 per hour
Benefits:
- Health insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Van Nuys, CA 91405: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with Career Consulting Partners
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Part-Time: Budtender/ Receptionist/ Customer Service Ambassador
STIIIZY - Davis
3 years ago
Have some time and are interested in picking up a part-time job?If you enjoy engaging consumers, promoting brand awareness and driving product sales for a leading cannabis brand, then we have the perfect position for you. We are now accepting resumes for part-time Budtenders and Receptionists!
Position Responsibilities:
- Provide exceptional customer service and offer positive resolutions to challenges from customers
- Greet and educate customers on various cannabis products and consumption methods
- Answer phones and accurately operate computer systems
- Generate sales through customer interaction, product assistance, and suggestive selling
- Educate new clientele on the different effects of cannabis
- Prevent asset loss through proper floor awareness
- Execute an attention to detail by performing counter transactions without errors or shortages
- Adhere to store visual directives, maintenance standards, and cleanliness standards
- Consistently exemplify a teamwork attitude with management and coworkers to improve personal and store performance
- Communicate effectively with management and coworkers concerning business issues and opportunities
- Comply with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment
- Support the Store Management team in driving and maximizing store sales, controlling and minimizing shrink to achieve store goals
- Assist other staff members or managers with daily tasks, cleaning, restocking, packaging, labeling, etc.
- Prepare, store, label, and distribute cannabis in a safe, accurate, and timely manner in accordance with policies and procedure and state law.
- Complete all other duties as assigned
Qualifications:
- Must be a minimum age of 21 years old
- High school diploma or equivalent
- Previous retail or customer service experience required
- Basic knowledge of the cannabis industry and laws and regulations as they pertain on the local and state levels.
- Outgoing personality; excellent communication and interpersonal skills
- Ability to quickly learn procedures and acquire product knowledge
- Task oriented with the ability to finish assigned projects
- High level of ownership, accountability and initiative
- Attention to detail
- Must be dependable and arrive to work for all scheduled shifts on time and prepared
- Must be able to stand and walk for long periods
- Ability to pass a background check
- Has excellent verbal and non-verbal communication skills
- Detail oriented and conscientious when working. Small mistakes can be costly in this industry.
- Local Residency Required - Yolo County
- LiveScan with Local PD required
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
- Employee Discount
- Flexible Schedule
Schedule:
- Holidays
- Night Shift
- Weekends
COVID-19 considerations:All employees are provided with masks, gloves and sanitizer.
Education:
- High school or equivalent (Preferred)
Additional Compensation:
- Tips
Communication method(s) used:
- In person
Hours per week:
- Less than 10
- 10-19
Job Duties:
- Other duties as requested
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
This Job Is:
- Open to applicants who do not have a college diploma
Work Remotely:
- No
Apply for this job with STIIIZY - Davis
Apply now →
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Position Summary
Verifies the identity of legally valid clients before allowing entry into the sales area and enters patient data into the internal Electronic Verification System (“EVS”) and KS if needed. Maintains accurate records of patients' identification and registration documents and manages patient traffic flow. Answers phone and responds to patient and designated patient caregivers ("DPC") inquiries. Assists patients and DPCs with completing Company Discount Plan and Home Delivery documents, if requested.
Job Requirements
- Previous office support, retail or customer service experience preferred.
- Must be able to ensure accurate data-entry and record keeping.
- Ability to answer multi-phone line system.
- Strong attention to detail, organization skills, and time management abilities.
- Knowledge of medical Cannabis policy and law preferred.
- Ability to work in a fast-paced, changing, and challenging environment.
- Proficiency in Windows-based and other software and Internet navigation.
Duties/Responsibilities/Tasks
- Welcomes patients and DPC as they enter the facility. Provides exceptional service for customers, answering any questions they may have and gives brief orientations when needed, for new clients, including regulatory excerpts and hours of operation information.
- Educates patients and DPC on the processes of registration, renewals, and lost registration documents.
- Obtains the appropriate and electronically copied documents from each patient and DPC at every visit, ensuring the validity of their identification and state registration card.
- Records each visit using EVS and KS if necessary, ensuring accuracy of patient and DPC information, and recording notes if needed.
- Communicates with dispensary agents to facilitate orderly patient traffic Row to maximize sales and customer satisfaction.
- Records and collaborates with the dispensary and transportation agents about clients preorders and online orders to ensure accurate order information and timeliness of delivery.
- Responds to in-person patient request and resolves simple compliments or complaints through email, and request supervisor support by phone as needed.
- Organizes desk space and maintains waiting room throughout the day, including light cleaning and trash removal.
- Updates knowledge of all applicable state and local laws and regulations, as well as documentation processes following Department and Dispensary policies and procedures.
- Provides education materials and resources for patients and DPC as needed. However, does not provide medical/legal advice.
- Records specific request, preferences, and notes concerning the patient and DPC registration status using the EVS and Inventory Control System (“ICS”), as required.
- Maintains awareness of patient input and suggested changes to improve service or product, invites clients to use the Suggestion Box in the Waiting Room.
- Assist with preparation of documents as needed to assist patients, and DPCs register with the Department, and documents required to qualify for Company Patient Discount Plant and Home Delivery Plan.
- Ensures all patient and DPC files are current, and required documentation is on file and follows all EVS and other guidelines issued by the Department.
- Maintains patient database through entering new patients, adding or removing membership, updating changes in the information, scheduling appointments, and updating patient registration status.
- Coordinates with the dispensary manager for office supplies and other items as needed.
- Organizes and routes incoming mail. Ensures outgoing mail is given to postman daily. If applicable, collect P.O. Box contents twice weekly.
- Other responsibilities and duties assigned by the Manager or Assistant Manager.
Additional Requirements:
- Must be at least 21 years of age.
- Must successfully complete a level II background check.
AltMed Floridaoffers a competitive salary and excellent benefits package including medical, dental, vision, life insurance, personal time off and holiday pay.
AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Notification to Agencies: Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.
Job Type: Part-time
Salary: $12.00 to $13.00 /hour
Experience:
- Receptionist: 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
Location:
- Bonita Springs, FL (Required)
Work authorization:
- United States (Required)
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
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