Cannabis Operations Manager Cannabis Dispensary Jobs

Full Job Description

Urbana (https://urbananow.com/) is one of California's leading cannabis dispensary brands with two award-winning locations in San Francisco with plans to open more stores in 2021. We are currently seeking an experienced Operations Manager with multi-unit retail or hospitality experience to help facilitate that expansion and deliver our high standards of customer service and retail performance. Cannabis industry experience is not required-just proven accomplishments managing a high-energy business in a rapidly changing consumer marketplace.

The Operations Manager role fuses hands-on retail with senior administrative responsibilities and involves frequent commuting between locations and working with all members of our growing team-from executives to store personnel as well as vendors and contractors. This position is a strategic hire that will work closely with the CEO and COO to ensure a smooth expansion rollout as well as constant monitoring of 20+ key performance indicators.

Qualities We Are Seeking:

• Detail-oriented, organized professional with a history of managing multiple projects, teams and strategic goals.
• Strong business acumen with an advanced understanding of retail operations, sales, purchasing, and marketing processes.
• Personable, positive, can-do attitude with the capacity to take on a heavy workload and execute under tight deadlines.
• Results-driven manager with a history of strategic achievements and effective resolution to critical operational challenges.
• Mathematical mindset, understanding and critical thinking of invoices, pricing and bids.
• Excellent verbal and written communicator.

Roles and Responsibilities:

• Assist senior management in the planning and development of expansion operations by coordinating vendors, consultants, regulators and other managers.
• Deploy (with corporate office admin and finance team members) best corporate practices in office administration, records management, digital file organization, IT security, office-to-retail logistics, and general organization.
• Prepare regular analysis of retail and corporate performance (using data from POS, GL, HR, and other systems) with the intention of reducing cost, improving efficiency, innovating new policies and procedures, as well as inspiring employees and managers to increase their productivity and job satisfaction.
• Manage all contracts for equipment and insurance coverage including annual competitive bidding. Process insurance claims and regulatory reports.
• Maintain a safe and efficient workspace through oversight and regular inspection
• Collaborate with the HR Managers on the proper implementation of OSHA requirements.
• Remain in compliance with all city and state regulations.

Education & Experience:

• Minimum 5 years experience as a retail or hospitality Director of Operations or Operations Manager
• Bachelor's degree preferred
• Proficiency in: Excel, Word, Google business software, POS, and accounting systems
• Digitally independent in collecting data from typical sources and formatting professional reports
• Must be 21 and undergo a background check after hire
• Ability to work a flexible schedule, occasional weekends based on business demands

Benefits:

• Quarterly performance bonus
• Health, dental, vision and life insurance benefits
• Paid Vacation
• Semi-annual reviews
• Employee discounts
• Opportunity to grow with our expanding business

We proudly support the San Francisco Equity Program. If you meet the criteria as an equity applicant at http://www.officeofcannabis.sfgov.org, please inform us in your cover letter for priority processing.

Good Living Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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Reports to: General Manager Status: Full-time

Summary/Objective: The Operations Manager Directly responsible for oversight of all administrative and operational functions of the retail dispensary(ies) in accordance with state compliance regulations and company policies and procedures supporting employee engagement levels to achieve customer service excellence and maximize profitability

This position manages the operations team to improve all accuracy, training and execution of operational initiatives. The ideal candidate with possess a passion for process excellence, a driver for results and the ability to lead and influence.

Essential Functions:

Operational Excellence

• Work closely with GM and Sales Manager to exceed sales volume and KPI goals

• Model an environment of open communication by sharing enterprise strategy and corporate messaging to associates

• Protect company assets and minimize loss by ensuring all store standards and operation procedures are met, including workplace safety, inventory control, compliance and loss prevention.

• Deliver results and strategic direction by ensuring day to day operations run smoothly through the store team.

• Understands merchandise flow standards; backroom organization and how it effects floor set execution, replenishment and recovery and the overall in store brand experience.

• Oversee all ingestion, inventory adjustments and proper documentation of inventory deliveries.

• Ensure store is audit compliant and achieves acceptable scores.

• Work with cross-divisional teams to build consensus on strategic objectives, goals and operational plan.

• Provide leadership, training, guidance and support to team members that foster continuous learning and improvement on operational plans.

• Promote a culture of teamwork by working alongside the Leads, associates and management team, establishing priorities, and providing clear direction.

• Write and deliver on Operation Lead and Associate performance in partnership with GM and HR to determine succession plans and build bench strength.

Competencies:

Business Acumen

Communication Proficiency

Performance Management

Relationship Management

Financial Management

Organizational Skills

Time Management

Ethical Conduct

Critical thinking and Problem Solving

Global and Cultural Awareness

Supervisory Responsibility: This position is responsible for holding the Operations team accountable for policy and procedures, compliance, ingestions and all other operational objectives of Project Cannabis operational initiatives.

Travel: 20% Local travel between retail locations within Los Angeles; out of town travel as required for attendance at company sponsored trade shows/events.

Position Type and Expected Hours of Work:

This job operates in a professional retail store environment. The use of standard office equipment and POS systems are required. This position regularly requires a flex schedule, long hours, nights and weekend work and holiday availability. Schedule subject to change based of the needs of the business.

Physical Demands:

· Ability to bend, lift, open and move product and fixtures up to 50 lbs, as needed.

· Ability to climb step stools and ladders.

· Ability to stand/walk for long periods of time.

· Ability to travel to other store locations (if needed) and attend district meetings.

Required Education and Experience:

· Minimum 21 years of age

· Minimum 2 years previous management experience in a competitive retail sales environment with a customer-centric approach

· Strong proficiency in customer relationship management databases and POS systems

· Strong work ethic; ability to address complex issues and allocate time to adjusting workload and changing priority levels

· Excels in team environments and in building and developing interpersonal relationships while maintaining an individual focus/determination to achieve established goals

· Comfort in making decisions and mediating conflict within a team environment

· Ability to identify top talent and train, develop and retain store employees

· Proficient in windows-based software such as Excel, Word, MS Office

· Experience with high inventory levels, cannabis compliance laws and strategic organization.

Other Duties:

Please note this job description is not designed to covers or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Employee Discount

Schedule:

• 8 Hour Shift
• Holidays
• Monday to Friday
• Weekends

Supplemental Pay:

• Tips

Experience:

• customer service: 3 years (Preferred)
• cash handling: 3 years (Preferred)

Education:

• High school or equivalent (Preferred)

Work authorization:

• United States (Required)

Apply for this job with MMAC LLC

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.