Cannabis It Operations Analyst I Jobs

Initial Posting Date:
07/28/2022
Application Deadline:
08/09/2022
Agency:
Oregon Liquor & Cannabis Commission
Salary Range:
$6,285 - $9,254
Position Type:
Employee
Position Title:
IT Business Solutions Analyst (Operations & Policy Analyst 4)
Job Description:
IT Business Solutions Analyst, (Operations & Policy Analyst 4) – Fast-Paced Information Technology Team!
As the IT Business Solutions Analyst (OPA 4), you will provide leadership, project management, and operations analysis for a suite of modernization projects for the OLCC within the Office of Information Systems (OIS).
The OLCC has embarked on an exciting modernization effort to streamline processes and reduce or eliminate legacy systems. The agency-wide Enterprise Modernization Program will transform the agency’s efficiency and technical agility over the next 5-10 years. OLCC projects include Distilled Spirits Supply Chain system, Marijuana/Liquor Licensing and Compliance system, Privilege Tax system, migrating to managed infrastructure, as well as expanding the spirits distribution center. In this role, you will be a key member of the team responsible for implementing a portfolio of technology solutions that will support the strategic direction of the agency on an enterprise level.
Who are we?
The Oregon Liquor and Cannabis Commission (OLCC) is the agency responsible for regulating the sale and service of alcoholic beverages in Oregon by administering the state’s Liquor Control Act and regulating the sale of recreational marijuana in Oregon through the Control, Regulation, and Taxation of Marijuana and Industrial Hemp Act.
The agency is comprised of three major operational programs; the Distilled Spirits Program, the Recreational Marijuana Program, and the Public Safety Program. All three programs are supported by the Administration, Financial Services, and Support Services divisions. Revenue generated from these programs helps support state and local government programs.
What will you be doing?
In addition to managing scope, schedule and budget, you will have the opportunity to work cooperatively with contractors, staff, and other state agency representatives to resolve problems/issues. Additionally, you will lead and collaborate with internal and external stakeholders (such as liquor store owners, spirits manufacturers, alcohol distributors, marijuana retail stores, marijuana processors, and marijuana producers) achieve project objectives. This position is also responsible for providing policy advice and interpretation regarding the impact and risk of OIS activities.
This position is one of five within the OIS Project Team consisting of the Project Management, Vendor and Customer Relations Manager, two project manager/ business analysts, a dedicated business analyst, and the IT Business Solutions Analyst. This team is responsible for planning and executing IT projects and supporting OIS strategic initiatives as well as providing operations analysis for systems and process improvement.
What are some of the supporting duties?
Operations Analysis: Systems and Process Improvement

• Define and manage business requirements by analyzing legislative and administrative proposals and mandates, internal and external stakeholder needs, and agency policy and procedure.
• Assist in the development of contracting artifacts, including statements of work, project scope, resource requirements, business case, and business objectives.
• Work with information systems staff or contractors to produce system configuration or development specifications based on business processes and requirements, including traceability to underlying requirements, processes or business rules.
• Develop organizational change management strategies to monitor and inform key stakeholders about impacts of new or changing business services.

Project Management

• Lead the planning and development of goals, objectives, and direction for the project; staying within the prescribed project scope, time frame, and funding parameters, while meeting all stakeholder expectations.
• Produce all required project initiation and planning documentation, e.g., project charter, scope definition, work breakdown structure, schedule, budget as well as prepare issue, risk, change, communication and quality management plans.
• Coordinate with internal program staff to ensure project management timelines are reasonable and to promote the efficient and effective management of state systems.
• Develop and manage master project plans that coordinate individual work tasks, schedules and project budgets.
• Assemble and lead meetings with project team members and stakeholders to define project scope.

Policy Advice and Interpretation: Change, Impact and Risk Analysis

• Analyze changes and proposed changes to program law, rule, policy and procedure in order to interpret, understand, record and report on impact and risk to existing or conceptual business processes, requirements or project management functions.
• Provide analysis and recommendations on the effectiveness of programs by producing and maintaining business process, requirements and risk models, including budget, operational and scheduling impacts of proposed or foreseeable changes.
• Facilitate workgroups including internal or external state staff, contract staff, or public stakeholders as necessary to determine impact and mitigation strategies for changes to business processes, requirements, specifications, policies and procedures.

Testing: Requirements and Specification Verification

• Produce and maintain quality assurance and test scripts to validate manual and information systems solutions against requirements and specifications. Ensure proper methodologies for quality control testing are maintained.
• Produce testing results reports to ensure system functionality meets or exceeds quality and all business requirements.
• Coordinate and oversee User Acceptance Testing activities prior to system acceptance.

What's in it for you?
Collaboration in an open office with a team of bright, hardworking, and fun individuals. Exciting opportunities to make advances in technology at the third largest revenue generating agency in Oregon.
We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year. Telework options are available. A workplace that fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity.
What do you need to qualify? (Minimum Qualifications):
A Bachelor's Degree in Computer Science, Information Technology, Project Management, Business or Public Administration, Behavioral or Social Sciences, Political Science or any degree demonstrating the capacity for the knowledge and skills; and five years professional-level evaluative, analytical and planning work.
OR;
Any combination of experience and education equivalent to eight years of experience that typically supports IT Project Management, Operations and/or Policy Analysis, or Public Administration.
Note: You must clearly describe your experience in each area listed. Failure to provide this information may result in eliminating your application from further consideration.
What we are looking for (Desired Attributes):

• Experience managing complex IT programs or portfolios.
• Dynamic leadership qualities to inspire and motivate project team and contractors while ensuring accountability and quality.
• Keen analytical skills.
• Understanding of public sector administration.
• Superior communications and interpersonal soft skills.
• Strong technical writing skills.
• Adept at analyzing and anticipating emerging project risks, business priorities, and addressing these through risk mitigation, contingency plans and communication strategies.
• Basic understanding of the following:
  
  • Web services
  • SQL queries
  • Database structures
  • Modern application frameworks
• Project stewardship experience – i.e. given the constraints and budget, the client's success criteria and expectations are met and project costs are controlled.
• Previous State of Oregon experience is desired, but not required.

Want to Know More? Here’s some additional information:

• The salary listed is the non- Public Employee Retirement Systems (PERS) qualifying salary. If the successful candidate is PERS qualifying, the salary range will reflect the 6.95% increase.
• We anticipate a 3.1% Cost of Living Adjustment effective August 1, 2022.
• This position requires a background and security check with fingerprinting to work in areas that handle confidential documents. An adverse background and failed security clearance will result in disqualification.
• The person in this position may drive a State of Oregon vehicle. We require drivers to hold a current, valid driver’s license and maintain a good driving record to drive.
• Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.

What we offer:

• A
  competitive benefits package
  .
• Paid sick and vacation leave, personal leave and ten paid holidays per year.
• Collaboration with a team of bright, hardworking and fun individuals.
• Part of a small-medium state agency where you can get to know your co-workers.
• A workplace that fosters fairness, equity and inclusion to maintain a workplace environment where everyone is treated with respect and dignity.

How to Apply:

• Internal Applicants (Current State of Oregon Employee) – MUST apply through your employee
  Workday
  account. Please update your profile with current job history and education. In Workday, click on the Career application link, View Internal-Find Jobs, Find the position and select Apply.
• External Applicants - Please visit the
  State of Oregon job opportunities web-page
  to submit your application for the position.
• Upload and attach your resume in addition to completing your job history and education details in Workday.

Helpful Tips:

• Remember, your application materials must clearly describe how you meet the minimum qualifications through your prior experience or education.
• Be sure to attach a resume. Note: Applicants who don’t attach the required document or fail to complete the “Work History” section of the application may be automatically disqualified from further consideration.
• Workday will timeout after 20 minutes of inactivity.
• This posting closes at 11:59 PM on the close date listed.
• Be sure to check both your email and Workday account for updates regarding this recruitment.
• Workday performs best in Google Chrome.
• Click here for
  Resources
  and a
  Job Support Page
  .
• This position is management service- non-supervisory.
• If you have questions about the recruitment or need assistance to participate in the application process, please contact the recruiter, Carol Mueller at
  [email protected]
  .

Veteran's Preference:
The OLCC provides veterans’ preference points to all eligible veterans. For privacy reasons, please do not attach veterans’ preference documents when initially applying. You will be sent a Workday “Task” to complete once you have submitted your application. The “Task” will prompt you to provide the appropriate documentation for your Veterans’ Preference point selection. For more information, please go here:
https://www.oregon.gov/jobs/Pages/Veterans.aspx
.
After you apply:
Log in to your Workday account before the job announcement closes to see if you have any pending tasks or actions, and make sure to complete these tasks or actions before the job announcement closes. These can be found under the “My Applications” section.
THE OREGON LIQUOR & CANNABIS COMMISSION IS AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER COMMITTED TO WORKFORCE DIVERSITY

Apply for this job with Oregon Liquor & Cannabis Commission

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

IT OPERATIONS ANALYST I:

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The IT Operations Analyst I will work in a multi-functional role which supports Jushi Information Technology (IT) systems and programs, and store business operations. To thrive in this role, you will need to be very organized, high aptitude in problem solving, and excellent communication and customer service skills.

THE TEAM:

Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.

Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 900 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times.
The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO™ as well as under the recently acquired brand, Nature’s Remedy. The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.

Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira + Medicinals and Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.

WHAT YOU WILL DO:

• Manage and respond to software support tickets
• Support and reinforce daily execution of Jushi systems and processes
• Log and track inquiries using a problem management database and maintain detailed history of all issues and resolutions by following up to all incidents and service requests in a timely manner
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Assist with the installation of new hardware and software for new hire and existing employee internally/externally and help train employees on its use while teaching good and safe practices to avoid vulnerabilities
• Coordinate the resolution of advanced issues with appropriate teams
• Report to IT Manager for projects and daily responsibilities
• Responsible for imaging desktop/laptop on a daily/weekly basis for Network Store setups (new existing store, remodesl and acquisitions)
• Contribute to our Knowledgebase (author and edit knowledge base articles and processes)
• Assist with support for all current and future Jushi Technologies (training will be provided)
• Assist in working with all functional teams to set up, maintain and support internal/external users
• Proficient in POS systems, Office 365, Citrix ShareFile, laptop buildup and office setup, comfortable with remote troubleshooting. Expert in MFC and Thermal printing, handheld scanners, Workstation, and Laptop Imaging
• Maintain, create, and close with details all requests via Help Desk Ticketing system
• Serve as the subject matter expert in supporting Jushi Business Policies, and reinforce best practices and technical protocol for technology program use in all Jushi stores
• Other related duties as appropriate and required
• Strong analytical abilities – understand how to trace data points on a report back through to the source or in third party systems through web interfaces
• administer certain areas such as user and security management

WHAT WE ARE LOOKING FOR:

• Bachelor’s Degree in Engineering, Computer Science or related field required
• Industry certifications preferred (CompTIA A+, Network+, MCSA, etc)
• Excellent IT, communication, punctuality, Customer Service skills
• Ability to work in a changing and adaptive environment
• Proven track record of maintaining IT procedures, security protocols and infrastructure
• Excellent Customer Service skills
• Strong communication and interpersonal skills both oral and written
• Proficient in Microsoft O365
• Highly organized and able to multi-task under time constraints
• Ability to balance and prioritize work
• Works well in a fast-paced environment
• Self-motivated, Team player

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:

We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

wyngn6BFXr

Apply for this job with Jushi

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

IT OPERATIONS ANALYST I:

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The IT Operations Analyst I will work in a multi-functional role which supports Jushi Information Technology (IT) systems and programs, and store business operations. To thrive in this role, you will need to be very organized, high aptitude in problem solving, and excellent communication and customer service skills.

THE TEAM:

Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.

Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 900 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times.
The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO™ as well as under the recently acquired brand, Nature’s Remedy. The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.

Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira + Medicinals and Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.

WHAT YOU WILL DO:

• Manage and respond to software support tickets
• Support and reinforce daily execution of Jushi systems and processes
• Log and track inquiries using a problem management database and maintain detailed history of all issues and resolutions by following up to all incidents and service requests in a timely manner
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Assist with the installation of new hardware and software for new hire and existing employee internally/externally and help train employees on its use while teaching good and safe practices to avoid vulnerabilities
• Coordinate the resolution of advanced issues with appropriate teams
• Report to IT Manager for projects and daily responsibilities
• Responsible for imaging desktop/laptop on a daily/weekly basis for Network Store setups (new existing store, remodesl and acquisitions)
• Contribute to our Knowledgebase (author and edit knowledge base articles and processes)
• Assist with support for all current and future Jushi Technologies (training will be provided)
• Assist in working with all functional teams to set up, maintain and support internal/external users
• Proficient in POS systems, Office 365, Citrix ShareFile, laptop buildup and office setup, comfortable with remote troubleshooting. Expert in MFC and Thermal printing, handheld scanners, Workstation, and Laptop Imaging
• Maintain, create, and close with details all requests via Help Desk Ticketing system
• Serve as the subject matter expert in supporting Jushi Business Policies, and reinforce best practices and technical protocol for technology program use in all Jushi stores
• Other related duties as appropriate and required
• Strong analytical abilities – understand how to trace data points on a report back through to the source or in third party systems through web interfaces
• administer certain areas such as user and security management

WHAT WE ARE LOOKING FOR:

• Bachelor’s Degree in Engineering, Computer Science or related field required
• Industry certifications preferred (CompTIA A+, Network+, MCSA, etc)
• Excellent IT, communication, punctuality, Customer Service skills
• Ability to work in a changing and adaptive environment
• Proven track record of maintaining IT procedures, security protocols and infrastructure
• Excellent Customer Service skills
• Strong communication and interpersonal skills both oral and written
• Proficient in Microsoft O365
• Highly organized and able to multi-task under time constraints
• Ability to balance and prioritize work
• Works well in a fast-paced environment
• Self-motivated, Team player

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:

We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

cFL3gPjqRe

Apply for this job with Jushi

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

IT OPERATIONS ANALYST I:

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The IT Operations Analyst I will work in a multi-functional role which supports Jushi Information Technology (IT) systems and programs, and store business operations. To thrive in this role, you will need to be very organized, high aptitude in problem solving, and excellent communication and customer service skills.

THE TEAM:

Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.

Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 900 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times.

The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO™ as well as under the recently acquired brand, Nature’s Remedy. The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.

Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira + Medicinals and Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.

WHAT YOU WILL DO:

• Manage and respond to software support tickets
• Support and reinforce daily execution of Jushi systems and processes
• Log and track inquiries using a problem management database and maintain detailed history of all issues and resolutions by following up to all incidents and service requests in a timely manner
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Assist with the installation of new hardware and software for new hire and existing employee internally/externally and help train employees on its use while teaching good and safe practices to avoid vulnerabilities
• Coordinate the resolution of advanced issues with appropriate teams
• Report to IT Manager for projects and daily responsibilities
• Responsible for imaging desktop/laptop on a daily/weekly basis for Network Store setups (new existing store, remodesl and acquisitions)
• Contribute to our Knowledgebase (author and edit knowledge base articles and processes)
• Assist with support for all current and future Jushi Technologies (training will be provided)
• Assist in working with all functional teams to set up, maintain and support internal/external users
• Proficient in POS systems, Office 365, Citrix ShareFile, laptop buildup and office setup, comfortable with remote troubleshooting. Expert in MFC and Thermal printing, handheld scanners, Workstation, and Laptop Imaging
• Maintain, create, and close with details all requests via Help Desk Ticketing system
• Serve as the subject matter expert in supporting Jushi Business Policies, and reinforce best practices and technical protocol for technology program use in all Jushi stores
• Other related duties as appropriate and required
• Strong analytical abilities – understand how to trace data points on a report back through to the source or in third party systems through web interfaces
• administer certain areas such as user and security management

WHAT WE ARE LOOKING FOR:

• Bachelor’s Degree in Engineering, Computer Science or related field required
• Industry certifications preferred (CompTIA A+, Network+, MCSA, etc)
• Excellent IT, communication, punctuality, Customer Service skills
• Ability to work in a changing and adaptive environment
• Proven track record of maintaining IT procedures, security protocols and infrastructure
• Excellent Customer Service skills
• Strong communication and interpersonal skills both oral and written
• Proficient in Microsoft 365
• Highly organized and able to multi-task under time constraints
• Ability to balance and prioritize work
• Works well in a fast-paced environment
• Self-motivated, Team player

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:

We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental Pay:

• Bonus pay

Work Location: One location

Apply for this job with Jushi Holding

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

IT OPERATIONS ANALYST I:

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The IT Operations Analyst I will work in a multi-functional role which supports Jushi Information Technology (IT) systems and programs, and store business operations. To thrive in this role, you will need to be very organized, high aptitude in problem solving, and excellent communication and customer service skills.

THE TEAM:

Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.

Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 900 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times.

The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO™ as well as under the recently acquired brand, Nature’s Remedy. The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.

Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira + Medicinals and Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.

WHAT YOU WILL DO:

• Manage and respond to software support tickets
• Support and reinforce daily execution of Jushi systems and processes
• Log and track inquiries using a problem management database and maintain detailed history of all issues and resolutions by following up to all incidents and service requests in a timely manner
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Assist with the installation of new hardware and software for new hire and existing employee internally/externally and help train employees on its use while teaching good and safe practices to avoid vulnerabilities
• Coordinate the resolution of advanced issues with appropriate teams
• Report to IT Manager for projects and daily responsibilities
• Responsible for imaging desktop/laptop on a daily/weekly basis for Network Store setups (new existing store, remodesl and acquisitions)
• Contribute to our Knowledgebase (author and edit knowledge base articles and processes)
• Assist with support for all current and future Jushi Technologies (training will be provided)
• Assist in working with all functional teams to set up, maintain and support internal/external users
• Proficient in POS systems, Office 365, Citrix ShareFile, laptop buildup and office setup, comfortable with remote troubleshooting. Expert in MFC and Thermal printing, handheld scanners, Workstation, and Laptop Imaging
• Maintain, create, and close with details all requests via Help Desk Ticketing system
• Serve as the subject matter expert in supporting Jushi Business Policies, and reinforce best practices and technical protocol for technology program use in all Jushi stores
• Other related duties as appropriate and required
• Strong analytical abilities – understand how to trace data points on a report back through to the source or in third party systems through web interfaces
• administer certain areas such as user and security management

WHAT WE ARE LOOKING FOR:

• Bachelor’s Degree in Engineering, Computer Science or related field required
• Industry certifications preferred (CompTIA A+, Network+, MCSA, etc)
• Excellent IT, communication, punctuality, Customer Service skills
• Ability to work in a changing and adaptive environment
• Proven track record of maintaining IT procedures, security protocols and infrastructure
• Excellent Customer Service skills
• Strong communication and interpersonal skills both oral and written
• Proficient in Microsoft 365
• Highly organized and able to multi-task under time constraints
• Ability to balance and prioritize work
• Works well in a fast-paced environment
• Self-motivated, Team player

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:

We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Boca Raton, FL 33431: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 1 year (Preferred)

Work Location: One location

Apply for this job with Jushi Holding

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.