Cannabis It Business Application Manager Insa Cannabis Jobs

We are one of the fastest growing privately owned cannabis companies on the East Coast with profitable operations in MA, PA , FL, and OH today. If you have a go getter spirit and thrive in a fast-paced environment then this is the opportunity for you! We are close to 550 people strong today but need experience like yours to make our business the best in this growing industry.

Located in Chicopee, MA and reporting to the CFO, the IT Retail Application Manager is responsible for managing the resolution of technical application and system issues that occur abruptly across the business (mainly retail) and require immediate solutions. This position demands an ability to manage multiple high priority tasks under pressure. Requires frequent travel to retail locations. Requires the ability to manage and build a growing team. This person is responsible for developing and providing training to end users to maximize the efficacy and value of technology to support operations. The IT Retail Support Manager will also manage and administer the retail software applications within the business.

Responsibilities & Duties:

• Identify options for software applications that are most suitable for business needs. Coordinate the selection, procurement and implementation of software applications with senior management.
• Coordinate with HR and process managers the level of access needed for each employee group within the company, in adherence to IT audit standards surrounding internal controls.
• Define and build a strong IT project management and system maintenance culture. Define processes that deliver high quality, timely and cost-effective IT solutions.
• Act as a focal point for communicating related system problems within the department and collaborate with other teams and vendors on changes, fixes, and updates.
• Ensure that the company adheres to policies and procedures that are compliant with industry and regulatory policies. Work with Compliance and Operations Departments to react to any regulatory changes in a timely and efficient manner.
• Provide ongoing troubleshooting, support, and maintenance of applications. This includes any significant software updates or upgrades that need to be communicated to end users, and especially any which need to be coupled with end user training.
• Manage the release process for applications which includes effective department-wide and end user communication. Ensure proper set up of administrators and training of “super users” in each system.
• Coordinate hardware updates and upgrades with IT Tech Support (outside consultants).
• Manage the Application Support team members and coordinate help desk coverage for hours that overlap hours of business operation at all sites.
• Build out an Application Support team with a customer-service mindset (customers would be our employees) and which is approachable and helpful in supporting our business!

Qualifications:

• IT-related Associate degree or equivalent business experience required
• 5-7 years of similar or related experience required; cannabis industry experience preferred
• Must possess specialist knowledge of operating systems, devices, applications, and software
• Intermediate Excel experience required at a minimum
• Must possess excellent verbal and written communication skills
• Must have at least 3-5 years of management experience
• Experience utilizing an IT ticketing system preferred
• Experience as a programmer or systems analyst with emphasis on data administration preferred
• Must be at least 21 years of age
• Frequent sitting; occasional standing, and walking
• Close visual acuity needed to read and write documents on a computer screen
• Manual dexterity needed to type on a computer
• General office environment; occasional exposure to cannabis odor at business locations.

• Must be able to explain complex ideas to those with limited IT and systems knowledge
• Must be able to assist operators in a support function, training them through a knowledge gap

Competencies:

• Attention to Detail / Analytical mindset
• Management / Team Building Skills
• Solutions-Oriented / Forward-Thinking
• Customer Service
  

Physical Requirements:

Workplace Environment:

Apply for this job with INSA

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We are one of the fastest growing privately owned cannabis companies on the East Coast with profitable operations in MA, PA , FL, and OH today. If you have a go getter spirit and thrive in a fast-paced environment then this is the opportunity for you! We are close to 550 people strong today but need experience like yours to make our business the best in this growing industry.

Located in Chicopee, MA and reporting to the CFO, the IT Retail Application Manager is responsible for managing the resolution of technical application and system issues that occur abruptly across the business (mainly retail) and require immediate solutions. This position demands an ability to manage multiple high priority tasks under pressure. Requires frequent travel to retail locations. Requires the ability to manage and build a growing team. This person is responsible for developing and providing training to end users to maximize the efficacy and value of technology to support operations. The IT Retail Support Manager will also manage and administer the retail software applications within the business.

Responsibilities & Duties:

• Identify options for software applications that are most suitable for business needs. Coordinate the selection, procurement and implementation of software applications with senior management.
• Coordinate with HR and process managers the level of access needed for each employee group within the company, in adherence to IT audit standards surrounding internal controls.
• Define and build a strong IT project management and system maintenance culture. Define processes that deliver high quality, timely and cost-effective IT solutions.
• Act as a focal point for communicating related system problems within the department and collaborate with other teams and vendors on changes, fixes, and updates.
• Ensure that the company adheres to policies and procedures that are compliant with industry and regulatory policies. Work with Compliance and Operations Departments to react to any regulatory changes in a timely and efficient manner.
• Provide ongoing troubleshooting, support, and maintenance of applications. This includes any significant software updates or upgrades that need to be communicated to end users, and especially any which need to be coupled with end user training.
• Manage the release process for applications which includes effective department-wide and end user communication. Ensure proper set up of administrators and training of “super users” in each system.
• Coordinate hardware updates and upgrades with IT Tech Support (outside consultants).
• Manage the Application Support team members and coordinate help desk coverage for hours that overlap hours of business operation at all sites.
• Build out an Application Support team with a customer-service mindset (customers would be our employees) and which is approachable and helpful in supporting our business!

Qualifications:

• IT-related Associate degree or equivalent business experience required
• 5-7 years of similar or related experience required; cannabis industry experience preferred
• Must possess specialist knowledge of operating systems, devices, applications, and software
• Intermediate Excel experience required at a minimum
• Must possess excellent verbal and written communication skills
• Must have at least 3-5 years of management experience
• Experience utilizing an IT ticketing system preferred
• Experience as a programmer or systems analyst with emphasis on data administration preferred
• Must be at least 21 years of age
• Frequent sitting; occasional standing, and walking
• Close visual acuity needed to read and write documents on a computer screen
• Manual dexterity needed to type on a computer
• General office environment; occasional exposure to cannabis odor at business locations.

• Must be able to explain complex ideas to those with limited IT and systems knowledge
• Must be able to assist operators in a support function, training them through a knowledge gap

Competencies:

• Attention to Detail / Analytical mindset
• Management / Team Building Skills
• Solutions-Oriented / Forward-Thinking
• Customer Service
  

Physical Requirements:

Workplace Environment:

Apply for this job with INSA

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We are one of the fastest growing privately owned cannabis companies on the East Coast with profitable operations in MA, PA , FL, and OH today. If you have a go getter spirit and thrive in a fast-paced environment then this is the opportunity for you! We are close to 550 people strong today but need experience like yours to make our business the best in this growing industry.

Located in Chicopee, MA and reporting to the CFO, the IT Retail Application Manager is responsible for managing the resolution of technical application and system issues that occur abruptly across the business (mainly retail) and require immediate solutions. This position demands an ability to manage multiple high priority tasks under pressure. Requires frequent travel to retail locations. Requires the ability to manage and build a growing team. This person is responsible for developing and providing training to end users to maximize the efficacy and value of technology to support operations. The IT Retail Support Manager will also manage and administer the retail software applications within the business.

Responsibilities & Duties:

• Identify options for software applications that are most suitable for business needs. Coordinate the selection, procurement and implementation of software applications with senior management.
• Coordinate with HR and process managers the level of access needed for each employee group within the company, in adherence to IT audit standards surrounding internal controls.
• Define and build a strong IT project management and system maintenance culture. Define processes that deliver high quality, timely and cost-effective IT solutions.
• Act as a focal point for communicating related system problems within the department and collaborate with other teams and vendors on changes, fixes, and updates.
• Ensure that the company adheres to policies and procedures that are compliant with industry and regulatory policies. Work with Compliance and Operations Departments to react to any regulatory changes in a timely and efficient manner.
• Provide ongoing troubleshooting, support, and maintenance of applications. This includes any significant software updates or upgrades that need to be communicated to end users, and especially any which need to be coupled with end user training.
• Manage the release process for applications which includes effective department-wide and end user communication. Ensure proper set up of administrators and training of “super users” in each system.
• Coordinate hardware updates and upgrades with IT Tech Support (outside consultants).
• Manage the Application Support team members and coordinate help desk coverage for hours that overlap hours of business operation at all sites.
• Build out an Application Support team with a customer-service mindset (customers would be our employees) and which is approachable and helpful in supporting our business!

Qualifications:

• IT-related Associate degree or equivalent business experience required
• 5-7 years of similar or related experience required; cannabis industry experience preferred
• Must possess specialist knowledge of operating systems, devices, applications, and software
• Intermediate Excel experience required at a minimum
• Must possess excellent verbal and written communication skills
• Must have at least 3-5 years of management experience
• Experience utilizing an IT ticketing system preferred
• Experience as a programmer or systems analyst with emphasis on data administration preferred
• Must be at least 21 years of age
• Frequent sitting; occasional standing, and walking
• Close visual acuity needed to read and write documents on a computer screen
• Manual dexterity needed to type on a computer
• General office environment; occasional exposure to cannabis odor at business locations.

• Must be able to explain complex ideas to those with limited IT and systems knowledge
• Must be able to assist operators in a support function, training them through a knowledge gap

Competencies:

• Attention to Detail / Analytical mindset
• Management / Team Building Skills
• Solutions-Oriented / Forward-Thinking
• Customer Service
  

Physical Requirements:

Workplace Environment:

Apply for this job with INSA INC.

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.