Cannabis Dispensary Associate Pt Adams St Jobs

Ascend Wellness Holdings (AWH) of Springfield-Adams St, IL is looking to hire Part Time Dispensary Associates (Call Center)!

Are you someone who is personable, friendly, adapt in a fast-paced atmosphere and has a team player mentality? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!

We offer great perks, including flexible schedules, a generous employee discount and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you, APPLY TODAY!

JOB SUMMARY

The Call Center Associate reports directly to the Call Center Manager and ensures our customers and patients receive accurate information and excellent customer service via phone, chat, or video. (Part Time Dispensary Associate - Call Center works between 15-29 hours a week.) This location is under a labor union which means wages, hours, and working conditions are subject to a collective bargaining agreement.

PRIMARY RESPONSIBILITIES

• Answer inbound calls, chats and schedule outbound video consultations for patients and customers


• Stay up to date on call center trends, market trends and other industry specific developments


• Proven ability to work in a stressful and demanding environment that receives up to 200+ inbound calls daily


• Proven ability to handle difficult or emotional situations, respond promptly to patient/customer needs, responds to requests for service and assistance, and meet commitments.

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Ascend Wellness Holdings (AWH) of Springfield (Adams St), IL is looking to hire Part-Time Dispensary Associates!

Are you someone who is personable, friendly, adapt in a fast-paced atmosphere and has a team player mentality? Would you like to advance your retail career with a company that values both its employees and the community? If so, APPLY TODAY!

JOB SUMMARY

The Part-Time Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, provide informed and accurate descriptions of our products, and operate with a high level of accuracy in a fast-paced environment. Part-Time average 15-29 hours. This location is under a labor union which means wages, hours, and working conditions are subject to a collective bargaining agreement.

PRIMARY RESPONSIBILITIES

• Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store


• Guide customers through sales transactions while offering advice and knowledge as needed or requested


• Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained


• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up


• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedure


• Continuously develop product knowledge to offer customers the most up-to-date information and advice


• Respond to customer inquiries in store, online, and over the phone


• Accurately use and maintain the point of sale (POS) system in person and over the phone


• Accurate cash handling, customer cart management, and ringing of customer transactions


• Accurate and timely data entry of customer


• Strive to achieve team and individual performance goals


• Verify proper paperwork, documentation, and required identification for customers


• Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership


• Report any observed inconsistencies or hazards to Store Leadership


• Maintain a clean, organized, safe and inviting store environment


• Complete store opening and closing checklists

JOB REQUIREMENTS

• Must be at least 21 years of age


• High school diploma or general education degree (GED)


• Retail experience preferred, cannabis retail experience a plus


• Exceptional customer service skills


• Knowledge of basic computer skills


• Cannabis point of sale (POS) software a plus


• Positive attitude, team player and strong work ethic


• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures


• Must pass any and all required background checks


• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry


• Must be able to obtain and retain a Registered Agent Card issued by the state of operation


• Must have excellent organization and time management skills


• Must be focused, pay close attention to detail


• Must be able to internalize training and follow instructions


• Must be able to communicate clearly and effectively


• At Ascend, we care about the safety of our patients, customers, Ascenders and vendors. Therefore, AWH requires that all employees be fully vaccinated against the COVID-19 virus or be seeking a medical or religious exemption

PHYSICAL DEMANDS:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

BACKGROUND CHECK:

As a condition of employment, all employees are required to submit to a criminal history background check. Employment decisions, in compliance with state law, are based on a candidate's background report. Employees have a duty to report any changes in their background to their Manager as soon as the employee is aware of the event.

Ascend Wellness Holdings (AWH) is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Michigan, Illinois, Massachusetts, Ohio and New Jersey. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs.

When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable Team. Combined with Customer Service, our Cultivation will offer unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. As a team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.

EEO STATEMENT

Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Apply for this job with Ascend Wellness Holdings

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.