Ascend Wellness Holdings (AWH) of Springfield-Adams St, IL is looking to hire Part Time Dispensary Associates (Call Center)!
Are you someone who is personable, friendly, adapt in a fast-paced atmosphere and has a team player mentality? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!
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JOB SUMMARY
The Call Center Associate reports directly to the Call Center Manager and ensures our customers and patients receive accurate information and excellent customer service via phone, chat, or video. (Part Time Dispensary Associate - Call Center works between 15-29 hours a week.) This location is under a labor union which means wages, hours, and working conditions are subject to a collective bargaining agreement.
PRIMARY RESPONSIBILITIES
- Answer inbound calls, chats and schedule outbound video consultations for patients and customers
- Stay up to date on call center trends, market trends and other industry specific developments
- Proven ability to work in a stressful and demanding environment that receives up to 200+ inbound calls daily
- Proven ability to handle difficult or emotional situations, respond promptly to patient/customer needs, responds to requests for service and assistance, and meet commitments.
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