Cannabis Customer Success Expert Jobs

Job detailsSalary$16 - $17 an hourJob TypeFull-timeNumber of hires for this role4Qualifications

• • Customer Service: 1 year (Required)

  • High school or equivalent (Preferred)

  • Microsoft Office: 1 year (Preferred)

Full Job Description

Are you a natural problem solver who’s always looking to learn new skills? Are you looking for a team that has a good time while getting sh*t done? Is “solution” your middle name? (maybe literally?) Are you tired of job postings that ask endless questions? If so, we might just be the next best match since Mary met Jane.

So, what is Emjay? - Emjay is a licensed cannabis delivery and retail business with a team of professionals who have decades of combined experience in cannabis, technology, and on-demand logistics. Every day we strive to provide a memorable experience to customers with our impeccably curated menu alongside our dependable fleet of couriers.

We are actively expanding and are looking for folks who want to be part of growth. At Emjay, everything you work on will directly affect customers, the business, and Emjay’s overall impact in the marketplace. You'll be empowered and supported to make bold decisions.

Responsibilities

• You will own the online customer experience and provide world class service, be the customer advocate to the development team and report issues in real time
• Effectively monitor all active and scheduled delivery orders to ensure delivery in a timely manner via emjay proprietary software
• Communicate with delivery customers via phone, text, and email
• Communicate with customers & depot regarding out of stock items
• Address problems and requests by transmitting information or providing solutions

Requirements

• Age 21 or older
• 1 year of Customer Support/Technical Support/Support Escalations experience
• Logistics and Tech background would be ideal
• Experience with leading CRM and support tools.
• Comfortable with Google GSuites (Docs, Sheets, Drive)
• Possesses a strong phone presence and concise communication skills (written, verbal, and interpersonal)
• Ability to identify the most important action items, prioritize and execute effectively
• Fast learner & comfortable working in a fast-paced environment
• Excellent typing skill
• Open availability, including nights and weekends
• Oh, and some knowledge about "the Devil’s Lettuce" wouldn’t hurt either!

Perks

• Immediate Perk: Employee discount
• Full-time roles have accrued PTO
• A complete benefits package: Health, Dental & Vision

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental Insurance
• Employee Discount
• Health Insurance
• Life Insurance
• Paid Time Off
• Professional Development Assistance
• Vision Insurance

Schedule:

• 8 Hour Shift
• Day shift
• Holidays
• Monday to Friday
• Night Shift
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Required)

Work Location:

• Fully Remote

Company's website:

• www.heyemjay.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• Temporarily due to COVID-19

COVID-19 Precaution(s):

• Remote interview process

Apply for this job with Emjay

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Are you a natural problem solver who’s always looking to learn new skills? Are you looking for a team that has a good time while getting sh*t done? Is “solution” your middle name? (maybe literally?) Are you tired of job postings that ask endless questions? If so, we might just be the next best match since Mary met Jane.

So, what is Emjay? - Emjay is a licensed cannabis delivery and retail business with a team of professionals who have decades of combined experience in cannabis, technology, and on-demand logistics. Every day we strive to provide a memorable experience to customers with our impeccably curated menu alongside our dependable fleet of couriers.

We are actively expanding and are looking for folks who want to be part of growth. At Emjay, everything you work on will directly affect customers, the business, and Emjay’s overall impact in the marketplace. You'll be empowered and supported to make bold decisions.

Responsibilities

• You will own the online customer experience and provide world class service, be the customer advocate to the development team and report issues in real time
• Effectively monitor all active and scheduled delivery orders to ensure delivery in a timely manner via emjay proprietary software
• Communicate with delivery customers via phone, text, and email
• Communicate with customers & depot regarding out of stock items
• Address problems and requests by transmitting information or providing solutions

Requirements

• Age 21 or older
• 1 year of Customer Support/Technical Support/Support Escalations experience
• Logistics and Tech background would be ideal
• Experience with leading CRM and support tools.
• Comfortable with Google GSuites (Docs, Sheets, Drive)
• Possesses a strong phone presence and concise communication skills (written, verbal, and interpersonal)
• Ability to identify the most important action items, prioritize and execute effectively
• Fast learner & comfortable working in a fast-paced environment
• Excellent typing skill
• Open availability, including nights and weekends
• Oh, and some knowledge about "the Devil’s Lettuce" wouldn’t hurt either!

Perks

• Immediate Perk: Employee discount in-store
• Full-time roles have Flexible PTO
• A complete benefits package: Health, Dental & Vision

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental Insurance
• Employee Discount
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance

Schedule:

• 8 Hour Shift
• Day shift
• Holidays
• Monday to Friday
• Night Shift
• Weekends

Experience:

• Customer Service: 3 years (Preferred)

Work Location:

• One location

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Company's website:

• www.heyemjay.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• Temporarily due to COVID-19

Apply for this job with Emjay

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.