Cannabis Customer Success Associate Jobs

About the Customer Success Associate Role:

Dama is looking for a Customer Success Associate to join our dream team on our GrowFlow platform. Our Customer Success team is our customer’s cheerleaders, firefighters, and strategists. Dama’s customers range from cultivators to manufacturers to dispensaries across the US, ranging from multi state operators to vertically integrated enterprises. The Customer Success Associate will be responsible for owning a book of business by advocating and managing customer expectations, identifying customer goals and how Dama can help achieve them, as well as driving product adoption based on customer business needs. A successful Customer Success Associate will be obsessed with maintaining strong customer relationships, satisfaction, driving retention, and giving customers the tools they need to be set up for success in the GrowFlow platform. This role will be working closely with the Sales, Activation, Chat Support, and Product teams to represent the customer internally and champion our customer’s successes.

Objectives & Responsibilities:

• Works one-on-one with customers, guiding them through the customer journey and fostering a positive connection
• Ensure retention through building long-term value and deep understanding of the customer strategy
• Conduct customer check-ins to develop and deepen customer relationships
• Direct virtual contact with customers via phone, text, email, or meetings through google meet or zoom, to provide help and guidance.
• Advocates for the business goals of customers, and anticipates how to meet those goals and how they will change over time.
• Responsible for being close with customer metrics and overall health of accounts
• Track user seat utilization & drive engagement
• Be the internal champion for the customer by outlining customer success metrics with manager and internal stakeholders
• Partner with internal teams to drive continuous product improvement on behalf of our customers
• Ability to work fast paced, large volume projects as assigned
• Comfortability working in a startup environment where processes may frequently change, and employees have the ability to drive that change.

Skills & Knowledge:

• Proven customer service & relationship building ability
• Excellent written and oral communication skills
• At least 3 years in Customer Success or Account Management
• Understanding of metrics and analytical capabilities for advanced problem-solving
• Demonstrated ability to retain and deescalate customers
• Experience with maintaining CRM (Hubspot preferred)
• Experience with online tools such as Google Suite, Slack, Zoom
• Must have a reliable internet connection, computer with a microphone and webcam
• Customer Obsessed & Over communicating expert
• Experience in cannabis recommended

Other Details:

• We are a fully remote company and this position will be remote
• We offer health benefits, 401k, unlimited time off, and other cool perks
• We are offering an annual starting salary of $50,000

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Account management: 3 years (Preferred)

Work Location: Remote

Apply for this job with Dama

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job details
Salary
$40,000 - $45,000 a year
Job Type
Full-time
Full Job Description

About the Customer Success Associate Role:

GrowFlow is looking for a Customer Success Associate to own the onboarding and post-sale relationship with GrowFlow's top customers. Our clients range from cultivators to dispensaries across the US, ranging from multi state operators to vertically integrated enterprises. The Customer Success Associate will be responsible for owning our customer relationships by onboarding and managing customer expectations, as well as driving product adoption based on customer business needs. A successful customer success associate will be obsessed with maintaining strong customer relationships and satisfaction, driving retention, and expansion of Growflow clients. This role will be working closely with the sales, activation, and product teams to represent the customer internally and champion our client's success once they become customers.

Objectives & Responsibilities:

• Own relationships with accounts - including onboarding, training, and developing solutions

• Responsible for being close with client metrics and overall health of accounts

• Provide world-class onboarding to retain trial customers

• Track user seat utilization & drive engagement

• Ensure retention through building long-term value and deep understanding of the customer strategy

• Conduct client check-ins to develop and deepen customer relationships

• Be the internal champion for the customer by outlining client success metrics with manager and internal stakeholders

• Partner with internal teams to drive continuous improvement on behalf of our customers

• Ability to work fast paced, large volume projects as assigned

Skills & Knowledge:

• Proven customer service & relationship building ability
• Excellent written and oral communication skills
• At least 2 years in Customer Success or Account Management
• Understanding of metrics and analytical capabilities for advanced problem-solving
• Demonstrated ability to retain customers
• Experience with maintaining CRM (Hubspot preferred)
• Experience in cannabis a plus

Other Details:

• We are a fully remote company and this position will be remote
• We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this)
• We offer health benefits, 401k, unlimited time off, charitable matching, and other cool perks
• We are offering an annual starting salary of $40,000 - 45,000 USD

Apply for this job with GrowFlow

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Qualifications

• 
  
  
  

  • Bachelor's (Preferred)

  • Customer Service: 4 years (Preferred)

  
  

Full Job Description

Operations Associate, Customer SuccessJob Description

The Operations Associate, Customer Success’ primary role is to act as an extension of theCustomer Success Manager (CSM), actively aligning the goals of our brands with the day to day operation. This role will touch many departments, and will require rapid acquisition of operational context and a keen ability to problem solve. The customer success associate must have at least 2+ years experience in customer service, with preferred background in logistics and operations. The ability to stay calm under pressure and align well with others cross-functionally is key within this role. Some overtime and weekend work may be required. This role will report directly to the Customer Success Manager. Monday throughFriday in-house scheduling is required, this is not a remote position.

Responsibilities

• Acts as a filter for all inbound comms to help route to the appropriate owner.

• Actively monitor all comms (Front, Slack, and Phone) between Brands and

Nabis.

• Ensure timely response and effective communication by directly responding and/or monitoring all communications and escalating to the CSM as needed.
• Work closely with the CSM to keep them in the loop about non-copied comms (phone calls and texts).
• Serve as a secondary point of contact and closer for all handles as assigned by the CSM.
• Monitor active threads regularly for timely response and make sure no communications are left unattended.
• Work with fellow Customer Success Associates and CSMs to maintain a company wide tone of positivity with a focus on problem solving.
• Help other team members in forming appropriate responses to customers by sharing drafts in Front.

• Brand Operational Onboarding

• Must maintain a helpful attitude for all brands, especially the new ones who are onboarding to the platform for the first time.
• Help brands in creating their first orders and offer guidance when possible.

• Connecting Departments and closing operational gaps

• Build relationships internally and foster collaboration / cooperation between departments.

• Identify accountability gaps or grey areas between departments and consult with CSM on how to establish clear ownership.

• Strong communication skills - timely communication across all platforms (phone,

Front, Slack) and ability to determine most effective kind per situation

• Problem-solving skills and sense of ownership and leadership
• Detailed understanding of the Cannabis Industry and at least some aspects of distribution or Customer Success.
• Ability to communicate between departments with humility and understanding
• Experience with de-escalation and client retention
• Must be able to pass a background screening
• Must be at least 21 years of age

Required Skills

• Great verbal and written communication
• 2+ years of customer service experience
• Keen awareness and understanding
• Low ego
• Willingness to learn new softwares and platforms
• Adaptability
• Ability to mulit-task and take on more than one project at a time

Employee Signature _____________________________________ Date ____________________

Please print name ________________________________________________________________

Job Type: Full-time

Pay: $41,600.00 - $44,000.00 per year

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 4 years (Preferred)

Work Location:

• One location

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Apply for this job with Nabis

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.