Cannabis jobs at Dama

About the Customer Success Associate Role:

Dama is looking for a Customer Success Associate to join our dream team on our GrowFlow platform. Our Customer Success team is our customer’s cheerleaders, firefighters, and strategists. Dama’s customers range from cultivators to manufacturers to dispensaries across the US, ranging from multi state operators to vertically integrated enterprises. The Customer Success Associate will be responsible for owning a book of business by advocating and managing customer expectations, identifying customer goals and how Dama can help achieve them, as well as driving product adoption based on customer business needs. A successful Customer Success Associate will be obsessed with maintaining strong customer relationships, satisfaction, driving retention, and giving customers the tools they need to be set up for success in the GrowFlow platform. This role will be working closely with the Sales, Activation, Chat Support, and Product teams to represent the customer internally and champion our customer’s successes.

Objectives & Responsibilities:

• Works one-on-one with customers, guiding them through the customer journey and fostering a positive connection
• Ensure retention through building long-term value and deep understanding of the customer strategy
• Conduct customer check-ins to develop and deepen customer relationships
• Direct virtual contact with customers via phone, text, email, or meetings through google meet or zoom, to provide help and guidance.
• Advocates for the business goals of customers, and anticipates how to meet those goals and how they will change over time.
• Responsible for being close with customer metrics and overall health of accounts
• Track user seat utilization & drive engagement
• Be the internal champion for the customer by outlining customer success metrics with manager and internal stakeholders
• Partner with internal teams to drive continuous product improvement on behalf of our customers
• Ability to work fast paced, large volume projects as assigned
• Comfortability working in a startup environment where processes may frequently change, and employees have the ability to drive that change.

Skills & Knowledge:

• Proven customer service & relationship building ability
• Excellent written and oral communication skills
• At least 3 years in Customer Success or Account Management
• Understanding of metrics and analytical capabilities for advanced problem-solving
• Demonstrated ability to retain and deescalate customers
• Experience with maintaining CRM (Hubspot preferred)
• Experience with online tools such as Google Suite, Slack, Zoom
• Must have a reliable internet connection, computer with a microphone and webcam
• Customer Obsessed & Over communicating expert
• Experience in cannabis recommended

Other Details:

• We are a fully remote company and this position will be remote
• We offer health benefits, 401k, unlimited time off, and other cool perks
• We are offering an annual starting salary of $50,000

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Account management: 3 years (Preferred)

Work Location: Remote

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