Cannabis jobs at GrowFlow
We know of 16 jobs at GrowFlow as of March 2024, including roles such as Customer Happiness Representative, Customer Activation Specialist, Customer Happiness Manager, and Customer Success Associate.
More than 30+ days
The mission of the Customer Happiness Manager is to continue to build an efficient and thoroughly-educated team to bring daily success and "wow" experiences to our customers. They are the leader of a group of highly capable professionals and sees their team's and their customer's personal and professional success as their number one priority.
We're in a special market
We have a stellar reputation for being customer-focused and providing industry-leading customer service and aim to maintain that level of excellence with a laser focus on customer needs.
We live our core values. We support and maintain a close and integrated team culture and support engaging, solutions-oriented, high-quality internal and external communication.
The cannabis space is very unique due to the nature of an ever-changing regulatory landscape and explosive growth in market size, we stay ahead of the curve.
While we're a growth-stage company, our environment is typical of a start-up:
We work in small teams, are fast-paced, and we all get a lot done by everyone wearing many hats.
We are serious about optimizing our time and staying focused on the most important goals and outcomes.
We are a remote team and are completely on board with 100% remote work, meaning we focus on over-communication to ensure we can stay in sync despite our physical distance.
We're building repeatable processes while growing and maintaining the business.
Flawless execution requires ...
An A-Player for a Customer Happiness Manager is someone who daily embodies a passion for envisioning and creating a culture of delivering happiness through customer-centric experiences. They drive success, retention, and lifetime value with GrowFlow customers by maintaining a high standard measured by key metrics. This person will lead by example and continuously challenge themselves to identify a continuous individual and team improvement. They are not satisfied with the status quo or with common industry standards. They have fresh new ideas on how to revolutionize SaaS support in the cannabis industry and they have the dedication and courage to make those ideas happen. This opportunity is for someone who is customer-focused, detail-oriented, a great listener, organized, disciplined, and who has a strong desire to grow professionally.
See if you fit our requirements.
For this role, we are looking for someone with the following characteristics:
5+ years experience in customer support
2+ years experience in cannabis on the license, regulatory, or cannabis SaaS
4+ years leadership experience
Familiarity with working in "startup" style product environments
Obsessed with delivering the best customer experience
Excellent time management, organizational, problem-solving, and leadership skills
Ability to own and deliver departmental KPIs
Extreme attention to detail and commitment to accuracy and quality
Excellence in customer education and delivering a quality educational experience
Familiarity with Intercom, Zendesk, Slack, Confluence, and Hubspot
Ability to pass a background check; have appropriate work authorization
Your Mission & Responsibilities:
Day-to-day personnel management
Create and deliver on departmental OKRs that support overall company goals.
Lead team of leads and individual contributors to success by creating individual OKRs.
Hire, motivate, and retain high-performing team members.
Coach team members and lead performance reviews, performance improvement plans, and career development.
Conduct interviews, team meetings, 1:1s, and retrospectives.
Collaborate with team leads to identify gaps and opportunities for optimizing customer experiences.
Delegate and prioritize work with the team.
Accountable for managing and maintaining internal and external expectations on support coverage and capacity.
Jira ticketing management and resolution metrics
Manage Tier 1 and Tier 2 customer escalations and throughput using Intercom & JIRA.
De-escalate escalated customer tickets.
Creative problem solving around complex company goals.
Maintain quality and effectiveness of help desk software.
Responsible for maintenance of team metrics and development of new metrics to track team success.
Use metrics to forecast, plan, and manage team resources.
Maintain quality and efficiency of departmental tools, software, and documentation.
Collaborate cross-departmentally to resolve customer escalations.
Cross-departmental creation and execution of policies and processes.
Proactive problem-solving on capacity management with company growth.
Advocate for improvement in tools, processes, based on need.
Responsible for maintaining department budget.
Maintain and continue to grow team culture.
Management of external training team and their key metrics
Management of internal training program
Other Details.
We are a fully remote company and this position will be remote.
We are currently only hiring within the United States and Canada.
We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this).
We offer health benefits, 401k, unlimited time off, charity matching, and other cool perks.
We are offering an annual starting salary of between $40,000 - $45,000 USD.
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Salary
$40,000 - $45,000 a year
Job Type
Full-time
Full Job Description
About the Customer Success Associate Role:
GrowFlow is looking for a Customer Success Associate to own the onboarding and post-sale relationship with GrowFlow's top customers. Our clients range from cultivators to dispensaries across the US, ranging from multi state operators to vertically integrated enterprises. The Customer Success Associate will be responsible for owning our customer relationships by onboarding and managing customer expectations, as well as driving product adoption based on customer business needs. A successful customer success associate will be obsessed with maintaining strong customer relationships and satisfaction, driving retention, and expansion of Growflow clients. This role will be working closely with the sales, activation, and product teams to represent the customer internally and champion our client's success once they become customers.
Objectives & Responsibilities:
- Own relationships with accounts - including onboarding, training, and developing solutions
- Responsible for being close with client metrics and overall health of accounts
- Provide world-class onboarding to retain trial customers
- Track user seat utilization & drive engagement
- Ensure retention through building long-term value and deep understanding of the customer strategy
- Conduct client check-ins to develop and deepen customer relationships
- Be the internal champion for the customer by outlining client success metrics with manager and internal stakeholders
- Partner with internal teams to drive continuous improvement on behalf of our customers
- Ability to work fast paced, large volume projects as assigned
Skills & Knowledge:
- Proven customer service & relationship building ability
- Excellent written and oral communication skills
- At least 2 years in Customer Success or Account Management
- Understanding of metrics and analytical capabilities for advanced problem-solving
- Demonstrated ability to retain customers
- Experience with maintaining CRM (Hubspot preferred)
- Experience in cannabis a plus
Other Details:
- We are a fully remote company and this position will be remote
- We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this)
- We offer health benefits, 401k, unlimited time off, charitable matching, and other cool perks
- We are offering an annual starting salary of $40,000 - 45,000 USD
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Salary
$50,000 a year
Full Job Description
As a Customer Happiness Lead:
- You will be committed to successfully understanding the GrowFlow product and delivering support to all customers.
- You will be responsible for providing coverage where needed, and will be expected to contribute to the continuous support and improvement of the Customer Happiness team.
- You will aid in maintaining External and Internal Training & Support processes & documentation, and you will be expected to answer any questions or be the point person on solving any issues surrounding all GrowFlow products.
- You will be responsible for time and capacity management of the Customer Happiness Team.
You will be responsible for the following:
- Customer Happiness & Retention
- Ensuring customers are responded to and solutions are provided.
- Improving time to response/resolution, NPS, CSAT, Reviews, Retention, Team happiness & growth, Education/Help Desk material health.
We are looking for people who:
- Have a proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience).
- Are tech savvy and hungry to improve technical skills.
- Have experience leading diverse and remote teams to success
- Are comfortable communicating up and down the chain of command with confidence and clarity
- Take ownership for the success of your individual team, your department, and your company.
- Have the ability to identify customer needs and successfully implement solutions.
- Have excellent verbal & written communication skills; you can explain complex issues in simple terms and adapt your tone for different users.
- Are humble, friendly, and genuinely loves helping people and solving problems.
- Previous experience with using state compliance software or in the cannabis industry needed.
If you have a passion for helping others, being an integral part of a close-knit team, and delivering dynamic and robust solutions, this could be the perfect fit for you!
Other Details.
- We are a fully remote company and this position will be remote.
- We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this).
- We offer health benefits, 401k, unlimited time off, charity matching, and other cool perks.
- We are offering an annual starting salary of $50,000 USD.
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Salary
$70,000 - $90,000 a year
Full Job Description
The Role
We are looking for a uniquely creative and experienced product designer to join our rapidly growing software product team for the opportunity of a lifetime. As a member of the "most helpful company in cannabis", you'll be tasked to create more usable and efficient interfaces that are scalable across our entire product suite. You'll help decide what our products look and behave like, and play a key role in the definition of the user experience strategy and implementation.
As a member of the product team reporting to the Director of Product, you'll need to wear a lot of hats. You'll contribute to the end-to-end design process, including workshopping new product ideas. You'll work on wicked problems that don't have one clear answer, always keeping the user at the forefront of the discussion. You'll help to balance trade-offs with other stakeholders on various solutions, mitigating risk by validating with users along the way. You'll translate these into mockups and requirements and work side-by-side with the Engineering team to oversee the development of your designs. It doesn't end there. You'll also be evangelizing good design practices across the entire company.
You'll collaborate across multiple teams, including product management, engineering, senior executives, customer success, sales, and marketing. With your experience designing complex systems, you'll be able to find solutions that work in a variety of contexts that are scalable and modularized.
We're in a special market
- The cannabis space is very unique due to the nature of an ever-changing regulatory landscape and explosive growth in market size.
- We have a stellar reputation for being customer-focused and providing industry-leading customer service. We aim to maintain that level of excellence with a laser focus on our customers.
While we're a growth-stage company, our environment is typical of a start-up
- We work in small, high-performing teams, are fast-paced, and we all get a lot done by everyone wearing many hats.
- We are serious about optimizing our time and staying focused on the most important goals and outcomes.
- We are a remote team and are completely on board with 100% remote work, meaning we focus on over-communication to ensure we can stay in sync despite our physical distance.
- We're building lots of new things, but also maintaining a significant business. We are mindful of the balance and need to monitor and pay down design and tech debt and also innovate with exciting greenfield projects and new markets.
What You'll Do
- Create efficient user interfaces with non-linear workflows
- Use your iterative design process to explore ideas, test concepts with users, and de-risk the project
- QA all design work across a portfolio of complex web applications to manage the consistency of the design system
- Incorporate user research into feasible ideas and design concepts that will increase product-market fit and user engagement.
- Collaborate across multiple departments and provide design perspective on products and processes
What You'll Have
- 5+ years of hands-on experience as a product designer for SaaS web applications or complex software
- Experience designing and shipping products for both mobile and desktop use
- Familiarity with market research, consumers' behavior, and customer development techniques
- Mastery and application of color, space, typography, iconography, illustration, and UX laws
- Fluency with prototyping tools like Figma, Framer, Origami, InVision to make artifacts come to life
- Ability to talk about projects, show artifacts, and demonstrate competencies required for the role
Other Details.
- We are a fully remote company and this position will be remote.
- We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this).
- We offer health benefits, 401k, unlimited time off, charity matching, and other cool perks.
- We are offering an annual starting salary in the range of $70,000 - $90,000 USD.
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Role
We are looking for a passionate, experienced User Researcher to help us transform our team from a purely feature-driven focus to a fully empowered team of product professionals. This role is a part of a growing, high-performance product team in a fast-growing cannabis software business. You'll work most closely with product and design teams, helping them gather insights that inform product strategy as well as sharing research methods and tools that enable them to ask and answer questions on their own. Because of the pace that the company is scaling, you will not only be a research practitioner but also have a hand in shaping the way our research operations grow with the business.
As a user researcher, you will have a significant impact on the business helping to shape the future of our product in both the short and long term. Your challenge will be to discover user needs that align with business goals to make the interface more effective. Users can be current and prospective customers - as well as our own customer-facing team members. You will bring the team along on the journey of your discoveries and actively contribute to the centralization and democratization of customer insights.
We're in a special market
- The cannabis space is very unique due to the nature of an ever-changing regulatory landscape and explosive growth in market size.
- We have a stellar reputation for being customer-focused and providing industry-leading customer service and aim to maintain that level of excellence with a laser focus on our users.
While we're a growth-stage company, our environment is typical of a start-up:
- We work in small teams, are fast-paced, and we all get a lot done by everyone wearing many hats.
- We are serious about optimizing our time and staying focused on the most important goals and outcomes.
- We are a remote team and are completely on board with 100% remote work, meaning we focus on over-communication to ensure we can stay in sync despite our physical distance.
- We're building lots of new things, but also maintaining a significant business. We are mindful of the balance and need to monitor and pay down design and tech debt and also innovate with exciting greenfield projects and new markets.
What You'll Do:
- Perform all aspects of the product research lifecycle (study design, recruiting, moderation, analysis, reporting, communicating).
- Translate product and design goals into research questions and plans. Determine and apply the proper research methodologies to the type of questions being asked.
- Plan and moderate remote product research, travel for field user research sessions (Can be fully remote until it's safe to work in the field.)
- Implement behavioral tracking tools and gather research data from current and prospective customers, to measure the effectiveness of features being released and areas of opportunity to develop.
- Collect and analyze feedback and research results from customers, stakeholders, and other teams to shape requirements, features, and products.
- Clearly communicate research findings to all levels of the company and make thoughtful recommendations to the organization that align with both user and business goals - choosing the appropriate deliverable format that is right for the project and audience.
What You'll Have:
- 5+ years of hands-on experience conducting product research for complex interactive software applications, establishing and analyzing usage metrics.
- A degree in a relevant field such as anthropology, human-centered design, cognitive psychology, or related discipline.
- Strong communication and listening skills, along with the ability to effectively collaborate with cross-functional teams.
- Experience with end-to-end research projects; from defining goals and objectives, developing scripts or interview guides, conducting fieldwork, analyzing results, and sharing insights with stakeholders.
- Experience navigating ambiguity and know how to balance autonomy, collaboration, and creativity.
- Demonstrated experience with research at every step of the product development cycle, informing both strategic and tactical decisions – and the ability to show how your work has had a substantial impact.
- Strong behavioral research and analysis skills, (designing, conducting, and analyzing data from different kinds of research methodologies.)
- Hands-on experience with a wide range of research methodologies and approaches, including ethnographic studies, contextual inquiries, diary studies, focus groups, card sorting, tree testing, prototype testing, concept evaluation, think-aloud usability studies, surveys, semi-structured interviews, etc.
Even Better If:
- Master's degree in human factors, cognitive psychology, cognitive science, human-centered design, anthropology, or related discipline.
- Experience with conducting research in a dynamic environment with the ability to organize, plan, and stay ahead of the work.
- Portfolio demonstrating past work experience, deliverables, and the ability to extract actionable insights from qualitative and quantitative data.
Other Details.
- We are a fully remote company and this position will be remote.
- We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this).
- We offer health benefits, 401k, unlimited time off, charity matching, and other cool perks.
- We are offering an annual starting salary in the range of $85,000 - $115,000 USD.
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Role
We are looking for a passionate Associate Product Manager with a "find a way or make a way" attitude. This role is a part of a growing product team in a fast-growing cannabis software business. You'll work closely with product and design teams, helping them gather insights that shape the future of our product in both the short and long term. Your responsibilities will include competitive research, customer development, data analysis, and input into the roadmap of GrowFlow's product suite.
This opportunity is for someone who is diligent, detail-oriented, a great listener, curious, disciplined, and who has a strong desire to grow professionally.
We're in a special market
- The cannabis space is very unique due to the nature of an ever-changing regulatory landscape and explosive growth in market size.
- We have a stellar reputation for being customer-focused and providing industry-leading customer service and aim to maintain that level of excellence with a laser focus on our users.
While we're a growth-stage company, our environment is typical of a start-up:
- We work in small teams, are fast-paced, and we all get a lot done by everyone wearing many hats.
- We are serious about optimizing our time and staying focused on the most important goals and outcomes.
- We are a remote team and are completely on board with 100% remote work, meaning we focus on over-communication to ensure we can stay in sync despite our physical distance.
- We're building lots of new things, but also maintaining a significant business. We are mindful of the balance and need to monitor and pay down design and tech debt and also innovate with exciting greenfield projects and new markets.
What You'll Do:
This role will assist GrowFlow product managers in a variety of ways, including but not limited to:
- Documenting and organizing feedback from customers, stakeholders, and other teams to help shape requirements, features, and products.
- Scheduling and participating in customer interviews, taking notes, and transcribing those conversations into product feature requests.
- Developing an understanding of GrowFlow products, markets, and competitors.
- Collecting and documenting product usage data, and highlighting patterns and anomalies.
- Supporting the creation of product documentation and training materials.
- Analyzing current market trends, and collaborating with the product team on possible strategies as a result of those trends
- Validating product quality and user needs are met throughout the product lifecycle.
What You'll Have:
- A degree in a relevant field, such as Computer Science, Business Management, Marketing.
- Two years of experience in a related role.
- Experience in gathering and interpreting qualitative and quantitative product data and consumer feedback.
- Familiarity with market research, consumers' behavior, and customer development techniques.
- Ability to maintain strong customer relations and provide product support.
- Competency in training internal departments on new product features.
- Strong communication and listening skills, along with the ability to effectively collaborate with cross-functional teams.
Even Better If You Have:
- Experience in the cannabis industry.
- Experience with conducting research in a dynamic environment with the ability to organize, plan, and stay ahead of the work.
Other Details.
- We are a fully remote company and this position will be remote.
- We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this).
- We offer health benefits, 401k, unlimited time off, charity matching, and other cool perks.
- We are offering an annual starting salary in the range of $50,000 - $70,000 USD.
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About GrowFlow
GrowFlow is a leading, fast-growing B2B SaaS company providing business and compliance software to the cannabis industry. We are known for and pride ourselves on being customer-obsessed and we do so by keeping a laser focus on our users and pushing ourselves to a higher standard of performance.
While we're a growth-stage company, our environment is typical of a start-up:
- We work in small teams, are fast-paced, and we all get a lot done by everyone wearing many hats
- We are serious about optimizing our time and staying focused on the most important goals and outcomes
- Because we are a remote team, we over-communication to ensure we can stay in sync despite our physical distance
- We're building lots of new things, but also maintaining a significant business. We are mindful of the balance and need to monitor and pay down design and tech debt and also innovate with exciting greenfield projects and new markets.
The Role
We're looking for a passionate Associate Product Manager with a "find a way or make a way" attitude. This role is part of an exciting new team at GrowFlow focused on entering new markets in the US to expand our reach as a fast-growing cannabis software business.
Your role as the Associate Product Manager will focus on helping to understand potential markets for GrowFlow to enter and conducting customer and market research. You will translate customer and market needs for us to be successful in a market into product requirements for the Product team to execute on. You will then help launch into new markets and continue to improve the product in those markets by collecting and prioritizing customer feedback and turning all the feedback into feature requests.
Your Responsibilities:
- Assess, scope and conduct research to determine the best new markets to enter
- Conduct customer discovery interviews prior to entering a new market
- Through research and customer discovery, be able to articulate and determine "Minimum Market Fit" and "Minimum Viable Product Market Fit"
- Identify and engage alpha customers in the selected new markets
- Collect and translate customer feedback into product requirements, features and products that will drive success in the selected new markets
Your Qualifications:
- A degree in a relevant field, such as Computer Science, Business Management or Marketing
- Two years of experience in a related role
- Driven, go-getter personality who does whatever it takes to get the job done well
- Exceptional attention to detail, disciplined and able to work independently
- Highly organized, strong ability to multitask, excellent time management skills and ability to follow through with excellence and deliver on time
- Great listener who has experience gathering and interpreting qualitative and quantitative product data and consumer feedback and translating that data and customer needs into solutions
- Familiarity with market research, consumer behavior and customer development techniques
- Strong analytical capabilities for advanced problem-solving
- Excellent verbal & written communication skills and you can communicate clearly and easily with a variety of people while building rapport
- Ability to work cross-functionally in a fast-paced environment and develop trusted relationships internally and externally
- Ability to influence decision-making and change
- Previous experience with using state compliance software or in the cannabis industry needed
Other Details:
- We are a fully remote company and this position will be remote
- We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this)
- We offer health benefits, 401k, unlimited time off, charity matching, and other cool perks
- We are offering an annual starting salary in the range of $60,000 - $70,000 USD
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Salary
$50,000 - $70,000 a year
Benefits
Pulled from the full job description
- We offer health benefits, 401k, unlimited time off, charity matching, and other cool perks.
- We are offering an annual starting salary in the range of $50,000 - $70,000 USD.
Full Job Description
The Role
We are looking for a passionate Associate Product Manager with a "find a way or make a way" attitude. This role is a part of a growing product team in a fast-growing cannabis software business. You'll work closely with product and design teams, helping them gather insights that shape the future of our product in both the short and long term. Your responsibilities will include competitive research, customer development, data analysis, and input into the roadmap of GrowFlow's product suite.
This opportunity is for someone who is diligent, detail-oriented, a great listener, curious, disciplined, and who has a strong desire to grow professionally.
We're in a special market
- The cannabis space is very unique due to the nature of an ever-changing regulatory landscape and explosive growth in market size.
- We have a stellar reputation for being customer-focused and providing industry-leading customer service and aim to maintain that level of excellence with a laser focus on our users.
While we're a growth-stage company, our environment is typical of a start-up:
- We work in small teams, are fast-paced, and we all get a lot done by everyone wearing many hats.
- We are serious about optimizing our time and staying focused on the most important goals and outcomes.
- We are a remote team and are completely on board with 100% remote work, meaning we focus on over-communication to ensure we can stay in sync despite our physical distance.
- We're building lots of new things, but also maintaining a significant business. We are mindful of the balance and need to monitor and pay down design and tech debt and also innovate with exciting greenfield projects and new markets.
What You'll Do:
This role will assist GrowFlow product managers in a variety of ways, including but not limited to:
- Documenting and organizing feedback from customers, stakeholders, and other teams to help shape requirements, features, and products.
- Scheduling and participating in customer interviews, taking notes, and transcribing those conversations into product feature requests.
- Developing an understanding of GrowFlow products, markets, and competitors.
- Collecting and documenting product usage data, and highlighting patterns and anomalies.
- Supporting the creation of product documentation and training materials.
- Analyzing current market trends, and collaborating with the product team on possible strategies as a result of those trends
- Validating product quality and user needs are met throughout the product lifecycle.
What You'll Have:
- A degree in a relevant field, such as Computer Science, Business Management, Marketing.
- Two years of experience in a related role.
- Experience in gathering and interpreting qualitative and quantitative product data and consumer feedback.
- Familiarity with market research, consumers' behavior, and customer development techniques.
- Ability to maintain strong customer relations and provide product support.
- Competency in training internal departments on new product features.
- Strong communication and listening skills, along with the ability to effectively collaborate with cross-functional teams.
Even Better If You Have:
- Experience in the cannabis industry.
- Experience with conducting research in a dynamic environment with the ability to organize, plan, and stay ahead of the work.
Other Details.
- We are a fully remote company and this position will be remote.
- We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this).
- We offer health benefits, 401k, unlimited time off, charity matching, and other cool perks.
- We are offering an annual starting salary in the range of $50,000 - $70,000 USD.
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The mission of the Customer Activation Specialist is to provide a solutions based onboarding experience for new clients. This role will be responsible for understanding the needs and business requirements of customers, and conducting an activation and training experience that is tailored to those needs. The Customer Activation Specialist will be responsible for the quality of the training through excellent service and comprehensive product knowledge.
You will become the company's foremost expert on client workflows, training new clients to run their operation with the GrowFlow application, state compliance and most importantly, knowledge of the GrowFlow application & curating the implementation process for new GrowFlow Accounts.
You will be accountable for maintaining customer satisfaction scores & the quality of the activation experience. You will be committed to organizing and tracking each trial client through the customer activation process, maintaining the webinar program, client training materials, documentation of customer interaction in CRM application, daily scheduling of customer activation activities, weekly trial client check-ins and project management.
Customer Activation Specialist Requirements & Responsibilities
- Interpret, gather, and process new client data for successful onboarding and training
- Complete assigned tasks in an organized manner to ensure project deadlines
- Ability to identify opportunities for improvement and adapt to changes in processes and workflow
- Gather, analyze and process client data during data migrations
- Work in a team environment and partner with sales & Customer Success teams
- Provide timely response to customer inquiries via phone and email
- Enhance customer satisfaction by providing distinctive service in all interactions
Skills & Knowledge:
- Exceptional customer relationship building skills
- Excellent written and oral communication skills
- Strong analytical capabilities for advanced problem-solving
- Demonstrable leadership skills
- Ability to influence decision-making and change
- Highly organized and strong ability to multi-task
- Ability to display good judgment
- Ability to work cross-functionally in a fast-paced environment
- Ability to follow through on tasks until completed
- Ability to develop trusted relationships and find creative solutions
- High degree of flexibility
- Knowledge of Microsoft Excel & Google Suite
- Exceptional attention to detail
- Previous GrowFlow experience a plus
- Previous Cannabis traceability software experience a plus
Other Details.
- We are a fully remote company and this position will be remote.
- We are looking for someone who is ready to join us full-time after a brief trial period (all of our employees do this).
- We offer health benefits, 401k, unlimited time off, charity matching, and other cool perks.
- We are offering an annual starting salary in the range of $40,000 USD.
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
As a Customer Happiness Representative:
- You will be committed to successfully understanding the GrowFlow product and delivering support to all customers.
- You will be responsible for providing coverage where needed, and will be expected to contribute to the continuous support and improvement of the Customer Happiness team.
- You will aid in maintaining External and Internal Training & Support processes & documentation, and you will be expected to answer any questions or be the point person on solving any issues surrounding all GrowFlow products.
You will be responsible for the following:
- Customer Happiness & Retention
- Ensuring customers are responded to and solutions are provided.
- Improving time to response/resolution, NPS, CSAT, Reviews, Retention, Team happiness & growth, Education/Help Desk material health.
We are looking for people who:
- Have a proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience).
- Are tech savvy and hungry to improve technical skills.
- Have the ability to identify customer needs and successfully implement solutions.
- Have excellent verbal & written communication skills; you can explain complex issues in simple terms and adapt your tone for different users.
- Are humble, friendly, and genuinely loves helping people and solving problems.
- Previous experience with using state compliance software or in the cannabis industry needed.
If you have a passion for helping others, being an integral part of a close-knit team, and delivering dynamic and robust solutions, this could be the perfect fit for you!
Other Details.
- We are a fully remote company and this position will be remote.
- We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this).
- We offer health benefits, 401k, unlimited time off, charity matching, and other cool perks.
- We are offering an annual starting salary of $40,000 USD.
Apply for this job with GrowFlow
Apply now →
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As the Product Success Manager at GrowFlow, your mission is to:
- Get as many of GrowFlow’s existing customers using as many of our services as possible.
- Keep GrowFlow’s customer base and existing team up to speed on the release of new features in our existing products.
- Strategize and manage the releases and adoption of new products and key new features.
*Key Responsibilities
- Develop Product Persona, Messaging & Positioning: Develop product positioning and messaging that differentiates GrowFlow products in the cannabis market. Work with the product team to translate new features and products into benefit-driven messaging and positioning frameworks.
- Plan & Execute Product & Feature Launches – plan the launch of new products and releases and manage the cross-functional implementation of the plan including release notes.
- Drive Enablement – communicate the value proposition of the products to the sales team (and other cross-functional teams) through training and internal communications. Develop the tools that lead to repeatable education for the sales and support teams.
- Gather Behavioral Intelligence – Develop & deepen our understanding of how customers use our product. Learn what they use, how they use it, their rationale behind those decisions, and how those answers differ by segment.
- Be The Voice of the Customer: Serve as the customer’s voice in the product journey, collaborating with GrowFlow’s product teams to remove roadblocks, improve messaging, increase product usage, and decrease time to first value in the product experience
- See the Trends: Keep up with the pulse of behavioral analytics in the product to understand who is using GrowFlow and how they’re using it, and reporting on any variation in product usage to the rest of the team.
- Manage Comms: Work with the product team to translate new features and products into benefit-driven messaging and positioning frameworks.
What we are looking for: *
- Education: Bachelor's degree and 4+ years relevant marketing experience, preferably in B2B product marketing in the cannabis space with quantifiable revenue responsibility
- Analytics: Use data to drive strategy, execution, and optimization
- Storytelling: Passion for crafting a compelling story that drives people to action
- Self-Starting: Eagerness to roll up your sleeves to get things done (even the unglamorous things in a very fast-paced ‘start-up like’ environment)
- Curiosity: Desire to know everything about our customer journey
- Flexibility: Problem-solve in a fast-paced, self-driven environment
- Experience: Demonstrated experience in working with sales leaders to drive pipeline and revenue
Job Type: Full-time
Salary: $80,000.00 to $100,000.00 /year
Experience:
- Product Marketing: 4 years (Preferred)
- Project Management: 1 year (Preferred)
Education:
- Bachelor's (Required)
Work Location:
- Fully Remote
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Work from home
- Parental leave
Schedule:
- Monday to Friday
Company's website:
- growflow.com
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- Yes
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
WE ARE CURRENTLY ONLY HIRING CANDIDATES BASED IN WASHINGTON, OREGON, COLORADO, CALIFORNIA, AND MONTANA.*The mission of the Customer Activation Specialist is to provide a solutions based onboarding experience for new clients. This role will be responsible for understanding the needs and business requirements of customers, and conducting an activation and training experience that is tailored to those needs. The Customer Activation Specialist will be responsible for the quality of the training through excellent service and comprehensive product knowledge.
You will become the company’s foremost expert on client workflows, training new clients to run their operation with the GrowFlow application, state compliance and most importantly, knowledge of the GrowFlow application & curating the implementation process for new GrowFlow Accounts.
You will be accountable for maintaining customer satisfaction scores & the quality of the activation experience. You will be committed to organizing and tracking each trial client through the customer activation process, maintaining the webinar program, client training materials, documentation of customer interaction in CRM application, daily scheduling of customer activation activities, weekly trial client check-ins and project management.
Customer Activation Specialist Requirements & Responsibilities
- Interpret, gather, and process new client data for successful onboarding and training
- Complete assigned tasks in an organized manner to ensure project deadlines
- Ability to identify opportunities for improvement and adapt to changes in processes and workflow
- Gather, analyze and process client data during data migrations
- Work in a team environment and partner with sales & Customer Success teams
- Provide timely response to customer inquiries via phone and email
- Enhance customer satisfaction by providing distinctive service in all interactions
Skills & Knowledge:
-Exceptional customer relationship building skills
-Excellent written and oral communication skills
-Strong analytical capabilities for advanced problem-solving
-Demonstrable leadership skills
-Ability to influence decision-making and change
-Highly organized and strong ability to multi-task
-Ability to display good judgment
-Ability to work cross-functionally in a fast-paced environment
-Ability to follow through on tasks until completed
-Ability to develop trusted relationships and find creative solutions
-High degree of flexibility
-Knowledge of Microsoft Excel & Google Suite
-Exceptional attention to detail
-Previous GrowFlow experience a plus
-Previous Cannabis traceability software experience a plus
Job Type: Full-time
Salary: $40,000.00 /hour
Experience:
- cannabis traceability software: 1 year (Required)
- customer service: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
- Google Suite: 1 year (Preferred)
Application Question:
- Are you located in WA, OR, CA, CO, or MO?
Work Location:
- Fully Remote
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Schedule:
- Monday to Friday
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- Yes
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
WE ARE CURRENTLY ONLY HIRING CANDIDATES BASED IN WASHINGTON, OREGON, COLORADO, CALIFORNIA, AND MONTANA.*The mission of the Customer Activation Specialist is to provide a solutions based onboarding experience for new clients. This role will be responsible for understanding the needs and business requirements of customers, and conducting an activation and training experience that is tailored to those needs. The Customer Activation Specialist will be responsible for the quality of the training through excellent service and comprehensive product knowledge.
You will become the company’s foremost expert on client workflows, training new clients to run their operation with the GrowFlow application, state compliance and most importantly, knowledge of the GrowFlow application & curating the implementation process for new GrowFlow Accounts.
You will be accountable for maintaining customer satisfaction scores & the quality of the activation experience. You will be committed to organizing and tracking each trial client through the customer activation process, maintaining the webinar program, client training materials, documentation of customer interaction in CRM application, daily scheduling of customer activation activities, weekly trial client check-ins and project management.
Customer Activation Specialist Requirements & Responsibilities
- Interpret, gather, and process new client data for successful onboarding and training
- Complete assigned tasks in an organized manner to ensure project deadlines
- Ability to identify opportunities for improvement and adapt to changes in processes and workflow
- Gather, analyze and process client data during data migrations
- Work in a team environment and partner with sales & Customer Success teams
- Provide timely response to customer inquiries via phone and email
- Enhance customer satisfaction by providing distinctive service in all interactions
Skills & Knowledge:
-Exceptional customer relationship building skills
-Excellent written and oral communication skills
-Strong analytical capabilities for advanced problem-solving
-Demonstrable leadership skills
-Ability to influence decision-making and change
-Highly organized and strong ability to multi-task
-Ability to display good judgment
-Ability to work cross-functionally in a fast-paced environment
-Ability to follow through on tasks until completed
-Ability to develop trusted relationships and find creative solutions
-High degree of flexibility
-Knowledge of Microsoft Excel & Google Suite
-Exceptional attention to detail
-Previous GrowFlow experience a plus
-Previous Cannabis traceability software experience a plus
Job Type: Full-time
Salary: $40,000.00 /hour
Experience:
- cannabis traceability software: 1 year (Required)
- customer service: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
- Google Suite: 1 year (Preferred)
Application Question:
- Are you located in WA, OR, CA, CO, or MO?
Work Location:
- Fully Remote
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Schedule:
- Monday to Friday
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- Yes
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
WE ARE CURRENTLY ONLY HIRING CANDIDATES BASED IN OREGON, COLORADO, CALIFORNIA, AND MONTANA.
GrowFlow is a fast-growing compliance, supply chain management and point-of-sales software company based out of Seattle Washington. We serve a number of fast-growing cannabis jurisdictions and provide traceability solutions for all license types.
As a GrowFlow Customer Happiness Representative:
You will be committed to successfully understanding the GrowFlow product and delivering support to all customers and providing coverage where needed, and will be expected to contribute to the continuous support and improvement of the Customer Happiness team and provide coverage wherever needed. You will aid in maintaining External and Internal - Training & Support processes & documentation and, you will be expected to answer any questions and be the point person on solving any issues surrounding all GrowFlow products company-wide. You will be committed to contributing to the hiring and training of additional CH team members.
As a GrowFlow Customer Happiness Representative:
- My primary KPI is Customer Happiness & Retention.
- My secondary KPIs are improving time to response/resolution, NPS, CSAT, Reviews, Retention, Team happiness & growth, Education/Help Desk material health.
- The primary process I manage is making sure customers are responded to and solutions are provided.
Customer Happiness Representative Requirements:
- Proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience).
- Tech savvy and hungry to improve technical skills.
- Ability to identify customer needs and successfully implement solutions.
- Excellent verbal & written communication skills, you can explain complex issues in simple terms and adapt your tone for different users.
- Humble and friendly person who genuinely loves helping people and solving problems.
If you have a passion for helping others, being an integral part of a close-knit team, and delivering dynamic and robust solutions, this could be the perfect fit for you.
Please provide a cover letter and resume to apply.
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
WE ARE CURRENTLY ONLY HIRING CANDIDATES BASED IN OREGON, COLORADO, CALIFORNIA, AND MONTANA.
GrowFlow is a fast-growing compliance, supply chain management and point-of-sales software company based out of Seattle Washington. We serve a number of fast-growing cannabis jurisdictions and provide traceability solutions for all license types.
As a GrowFlow Customer Happiness Representative:
You will be committed to successfully understanding the GrowFlow product and delivering support to all customers and providing coverage where needed and will be expected to contribute to the continuous support and improvement of the Customer Happiness team and provide coverage wherever needed. You will aid in maintaining External and Internal - Training & Support processes & documentation and, you will be expected to answer any questions or be the point person on solving any issues surrounding all GrowFlow products company-wide. You will be committed to contributing to the hiring and training of additional CH team members.
As a GrowFlow Customer Happiness Representative:
- My primary KPI is Customer Happiness & Retention.- My secondary KPIs are improving time to response/resolution, NPS, CSAT, Reviews, Retention, Team happiness & growth, Education/Help Desk material health.- The primary process I manage is making sure customers are responded to and solutions are provided.
Customer Happiness Representative Requirements:
- Proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience).- Tech savvy and hungry to improve technical skills.- Ability to identify customer needs and successfully implement solutions.- Excellent verbal & written communication skills, you can explain complex issues in simple terms and adapt your tone for different users.- Humble and friendly person who genuinely loves helping people and solving problems.If you have a passion for helping others, being an integral part of a close-knit team, and delivering dynamic and robust solutions, this could be the perfect fit for you.
Job Type: Full-time
Salary: $40,000.00 /year
Experience:
- relevant: 1 year (Required)
- Cannabis Industry: 1 year (Required)
Work authorization:
- United States (Required)
Application Question:
- Do you currently live in Oregon, Colorado, California, or Montana?
Work Location:
- Fully Remote
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Communication method(s) used:
- Chat
- Phone
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Schedule:
- Monday to Friday
- 8 hour shift
- On call
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
WE ARE CURRENTLY ONLY HIRING CANDIDATES BASED IN OREGON, COLORADO, CALIFORNIA, AND MONTANA.
GrowFlow is a fast-growing compliance, supply chain management and point-of-sales software company based out of Seattle Washington. We serve a number of fast-growing cannabis jurisdictions and provide traceability solutions for all license types.
As a GrowFlow Customer Happiness Representative:
You will be committed to successfully understanding the GrowFlow product and delivering support to all customers and providing coverage where needed and will be expected to contribute to the continuous support and improvement of the Customer Happiness team and provide coverage wherever needed. You will aid in maintaining External and Internal - Training & Support processes & documentation and, you will be expected to answer any questions or be the point person on solving any issues surrounding all GrowFlow products company-wide. You will be committed to contributing to the hiring and training of additional CH team members.
As a GrowFlow Customer Happiness Representative:
- My primary KPI is Customer Happiness & Retention.- My secondary KPIs are improving time to response/resolution, NPS, CSAT, Reviews, Retention, Team happiness & growth, Education/Help Desk material health.- The primary process I manage is making sure customers are responded to and solutions are provided.
Customer Happiness Representative Requirements:
- Proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience).- Tech savvy and hungry to improve technical skills.- Ability to identify customer needs and successfully implement solutions.- Excellent verbal & written communication skills, you can explain complex issues in simple terms and adapt your tone for different users.- Humble and friendly person who genuinely loves helping people and solving problems.If you have a passion for helping others, being an integral part of a close-knit team, and delivering dynamic and robust solutions, this could be the perfect fit for you.
Job Type: Full-time
Salary: $40,000.00 /year
Experience:
- relevant: 1 year (Required)
- Cannabis Industry: 1 year (Preferred)
Work authorization:
- United States (Required)
Application Question:
- Do you currently live in Oregon, Colorado, California, or Montana?
Work Location:
- Fully Remote
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Communication method(s) used:
- Chat
- Phone
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Schedule:
- Monday to Friday
- 8 hour shift
- On call
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.