Cannabis Customer Service Office Assistant Jobs

Description

WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration, education, and enforcement of liquor, cannabis, tobacco, and vapor laws

Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.

Our commitment to DEIB
The Liquor and Cannabis Board (LCB) strives to promote
Diversity, Equity, Inclusion and Belonging (DEIB) in all aspects of our workforce.
It is our mission to build, educate, and inspire an inclusive workforce that recognizes, respects, and celebrates diversity in the workplace. We are committed to maintaining a thriving culture where employees feel safe and accepted regardless of education, background or belief. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.
Your opportunity at a glance:
The WSLCB Enforcement and Education Division is announcing an exciting opportunity for an
Office Assistant 3 position in

Olympia, WA
. The Customer Service position reports to the Program Specialist and provides support to this position as well as headquarters Management staff and the Enforcement and Education Division staff statewide. This position is part of the Headquarters and Division’s Support team. Uses independent judgment, establishes priorities, and solves problems. Is involved in receiving internal and external inquiries to satisfy the needs of the public and the division. The position deals with officer citation book tracking, tracks and communicates completed briefings activity to licensing staff, and forwards issues and complaints to field administrative staff for actions. The position is responsible for developing and/or modifying work methods, procedures, or strategies to solve new or unusual enforcement problems.
Personnel in this division will carry out their duties with the highest personal and professional ethics standards based on honesty, integrity, and trust. Every individual who comes in contact with a division employee is to be treated with the highest level of courtesy and respect.

WSLCB provides a modern work environment and excellent benefits including:

• Training and career development programs
• Tuition reimbursement
• Flexible work schedules
• Generous wellness program
• Onsite exercise facility
• Active and engaging diversity program
• Infant at Work program
• Organization's commitment to your personal health and well-being.
• Work/life balance
• Free parking
• A comprehensive benefits package

Duties

Some of the duties you will perform are:

• Answering phone calls, taking messages, and ensuring they are received by the intended promptly.
• Ensures all messages on the Customer Service line have been recorded, responded to, and forwarded promptly.
• Maintains up-to-date knowledge on law and procedure changes to answer basic questions about Liquor, Tobacco, Cannabis, and Vapor when asked by the public.
• Routes and distributes all correspondence, complaints, and licensing actions, and monitors for timely responses.
• Acts as the point of contact between the public and the LCB Enforcement Officers. Advises the public on how they can contact their local enforcement officer. Assists local Law Enforcement to connect with LCB staff.
• Fills Keg book orders by logging them into the ISeries and mailing them to the appropriate requester. Determines if a licensee will receive the keg books with or without an associated cost due to privileges. If a licensee pays for keg books that have the keg book endorsement this position creates reimbursement documentation and follows the agency’s financial policy and procedure.
• Processes daily incoming and outgoing mail daily per policy.
• Collects, organizes, maintains, analyzes, and provides monthly statistics to improve service and education to Customer Service inquiries.
• Analyze and work with the headquarters and regional support staff in the ongoing improvement of office procedures. Assist in a Lean culture by fostering ongoing process improvements.
• Participates in weekly office huddles and one on one huddles.
• Compiles data, and analyzes and builds charts for PowerPoint presentations.
• Other duties as assigned

Qualifications

Required Qualifications:

• High School Diploma or equivalent AND two (2) years of clerical experience.

• Must be knowledgeable and proficient in using Microsoft Office Suite programs including Outlook.

• Requires a valid unrestricted WA State Driver's License - corrective lenses excluded.

Supplemental Information

HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

• Completed online application.
• Current Resume.
• Letter of Interest describing how you meet the specific qualifications for the position.
• Three professional references to include a current or recent supervisor with email addresses and phone numbers.

**
A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14, state employees must be fully vaccinated against Covid-19. Please note medical or religious accommodation may be available, once an offer of employment is made. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

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Jefferson E-Commerce is a rapidly expanding online and white-labeling company ancillary to the hemp business in beautiful Southern Oregon. We serve customers across the US. We have a fast paced but relaxed work environment of committed specialists that are happy to train and grow the tools in your skillset. We pride in serving this market and are willing to train someone to assist our team in our Customer Service department. This is an opportunity to grow with our team! Experience is easily gained here, and career development is possible while taking on more and/or different responsibilities as you progress. Compensation offered based off merit, efforts, initiative, and commitment to the success of the company.

We are currently seeking an individual with excellent customer service, attention to detail, monitoring fraudulent activity, answering phones, assisting customers with order issues, and assisting the team with general office duties. This position will be cross trained in order fulfillment and packaging. This person will be able to take direction well, work closely with manager to tackle issues and customer concerns. You will be able to work independently, and effectively in a team. Communication is a requirement. We take pride in open communication and working together, utilizing the team and their perspectives to make necessary changes to an increasing demand in our services. Must be able to work in a consistently evolving company, with ease of changes and improvements to systems and processes to create more efficiencies in operations. Relaxed environment, good work/life balance, and supportive small team. Duties of customer service include but not limited to:

• Answering Phones
• Monitoring Fraudulent Activity
• Respond to Customer Service Emails
• Assist with Social Media Posts and Outreach
• Order Fulfillment & Packaging
• General Office Duties
• Assist with Order Cancellation and Refunds

Qualifications

Candidates with Hemp or Cannabis experience will be given priority however it is not required. You must have a general interest in this industry to be successful with our company.

Must have exceptional customer service and general office skills. Be proficient with Microsoft Office programs, navigate email, and multiple programs simultaneously. Top consideration given to those who have experience with project boards like Asana or Trello, Social Media Management, and/or professional experience as an Office Assistant. You will be working closely working to support the manager with daily operations. Necessary skills include but not limited to:

• Exceptional Attention to Detail
• Ability to manage multiple projects
• Excellent Customer Service Skills
• Positive Attitude
• General understanding of Ecommerce
• General interest in Hemp or Cannabis
• Supportive team member
• Takes direction well
• Ability to adapt to change of procedures easily
• Excellent written and verbal communications

Additional Information

We have a great team with a relaxed atmosphere in a centralized large work room environment. We treat our co-workers with a high level of respect. Employee lounge is one of a kind. We are in search of a long-term employee, not temporary employment. Must show up regularly, and on time. Reliable transportation is a must. Must be able to commit to set schedule 9:00am – 5:00pm Monday through Friday.

We will be contacting you through Indeed to set up interviews. Please check your status and respond to our invitation to be considered for this position. Thank you for your cooperation.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 4 years (Preferred)
• Microsoft Office & Outlook: 4 years (Preferred)
• General Reception/Office Assistant: 2 years (Required)

Work Location: One location

Apply for this job with Jefferson Ecommerce Solutions

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.