Cannabis jobs at Los Angeles County Department of Human Resources

1 year ago

FILING PERIOD:
September 15, 2022 at 8:00 PM (PT) to September 30, 2022 at 5:00 PM (PT)
EXAM NUMBER
CA1669F
TYPE OF RECRUITMENT
Open Competitive Job Opportunity

Who We Are:

With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.
What We Do:

At the Los Angeles County Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace for consumers and businesses. Since our establishment in 1975, we have significantly expanded our programs and areas of assistance, serving consumers, businesses, and communities through education, advocacy, and complaint resolution. Our diverse range of services includes: assistance with consumer grievances, help with issues involving real estate fraud, identity theft, elder financial abuse, Small Claims Court, mediation, foreclosure, rent stabilization, cannabis policy development, and minimum wage enforcement. In addition, we drive initiatives to improve community wealth, economic stability, and access to services for vulnerable communities including low to moderate income families, foster youth, and the immigrant population.

The Opportunity:

We are seeking qualified candidates to fill the role of Chief Consumer and Business Affairs Representative in the Public Policy Division and the Office of Cannabis Management (OCM).

Essential Job Functions

PUBLIC POLICY DIVISION
The Public Policy Division is responsible for researching, developing, and implementing policies affecting consumers and businesses throughout Los Angeles County. Policies are explored, developed, and matured in close collaboration with the Board of Supervisors ' staff, County departments, and external partners. The division manages and coordinates emergent priorities and special initiatives on behalf of the Department Head and executive staff.
In this role you will:

Lead a team of analysts responsible for the research, evaluation, development, and implementation of policies designed to protect consumers and promote economic development
Analyze proposed Federal, State, and County proposals, legislation, and policy changes, to identify impact to County programs, finances, and operations; make recommendations for County positions and advocacy strategies
Build collaborative relationships with the Board of Supervisors and staff
Coordinate with administrative agencies involved in department services
Ensure quality control in the execution of programs and initiatives and make recommendations regarding the direction of the program

OFFICE OF CANNABIS MANAGEMENT
The office of Cannabis Management (OCM) leads the commercial cannabis permitting
program for Los Angeles County, including the development of regulations, public education, coordination of public health and safety efforts, and a social equity program. OCM serves a critical role and drives efforts to regulate the commercial cannabis industry through the development and consistent administration of laws, regulations, and strategic integration of process management, functional expertise and innovative problem-solving. OCM leads cross-departmental coordination to develop permitting infrastructure, triage cannabis-related complaints, provide outreach, and build an equitable program that offers resources and referrals to businesses, consumers, and applicants.
In this role you will:

Lead a team of analysts responsible for the research, evaluation, development, and implementation of policies designed promote a responsible and sustainable commercial cannabis market
Develop and implement an equity program for eligible applicant that provides directly, and/or through contracts or referrals, job training, workforce development, contract review, technical assistance, access to capital, and other resources as appropriate
Analyze proposed Federal, State, and County proposals, legislation, and policy changes, to identify impact to County programs, finances, and operations; make recommendations for County positions and advocacy strategies related to cannabis
Build collaborative relationships with the Board of Supervisors and staff, industry associations, advocacy groups, community organization, philanthropy, and other external stakeholders
Coordinate with administrative agencies involved in the permitting process, including other County departments and State agencies
Analyze and implement policies that mitigate harms of the commercial cannabis market, including, but not limited to, environmental harms by utilizing the appropriate California Environmental Quality Act processing and review, public health and safety
Lead the development of an application process, including an online application portal/app, creating cross-departmental communications, and appropriate consumer/applicant communication platforms
Ensure quality control in the execution of programs and initiatives and make recommendations regarding the direction of the program
Lead development of regulations and ordinances to implement commercial cannabis
Conduct broad public education and outreach campaigns during and after the development of regulations
Analyze budget and fiscal impact of cannabis programming, potential revenue from cannabis tax, state funding, and other sources, and make appropriate recommendations to promote sustainability and viability of cannabis programs

Requirements

MINIMUM REQUIREMENTS:
TRAINING AND EXPERIENCE:

OPTION 1

One year of experience as a Consumer and Business Affairs Supervisor in the County of Los Angeles supervising staff engaged in assisting the public in connection with consumer complaints, court procedures, dispute settlement or mediation issues.
OPTION 2

One year of experience as a Consumer and Business Affairs Specialist in the County of Los Angeles providing consultative services on consumer protection issues to the management of the Department of Consumer Affairs and Business Affairs.
OPTION 3

Three years of paid or unpaid experience supervising others in connection with consumer complaints, court procedures, consumer protection, dispute settlement or mediation issues, investigations, financial empowerment, business and economic development, immigrant advancement services, or legislative research and analysis. One year of this experience must have been at a level which involved responsibility for the development and implementation of program policy.

DESIRABLE QUALIFICATION
Experience supervising others in connection with public health program analysis. Public health program analysis, in the County of Los Angeles, is defined as the study and investigation of issues and problems of public health program development, implementation, administration, and evaluation with the formation of applicable solutions and recommendations.
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions.

PHYSICAL CLASS:
2 - Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stopping or squatting. Considerable walking may be involved.

WITHHOLD INFORMATION:
No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application by the last day of filing.
NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED FOR THIS EXAMINATION.
VACCINATION MANDATE
All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.

Additional Information

EXAM CONTENT:

This examination will consist of two (2) parts:
Part I: A Multiple choice and/or simulation assessment(s), weighted 75% covering:

Deductive Reasoning
Analyzing Information
Empathy
Sharing Knowledge and Guidance
Management Judgment
Management Potential
Achievement
Responsibility
Willingness to Learn
Working Relationships
Learning Quickly
Generating New Ideas
Using Time Efficiently
Working to High Quality Standards
Adapting to Change

Applicants must achieve a passing score of 70% or higher on Part I - – multiple choice and/or simulation assessment(s) in order to proceed to Part II - writing assessment.

MULTIPLE CHOICE TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Part II: A writing assessment weighted
25% measuring English Structure and Content, Written Expression, and Prioritizing Information.

Applicants must meet the requirements and achieve a passing score of 70% or higher on Part I and II of the examination in order to be placed on the eligible list.
All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add [email protected], [email protected], [email protected], [email protected], [email protected], and [email protected] to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
Los Angeles County will not consider claims of not viewing or receiving notification to be a
valid reason for late test administration or rescheduling of a test component.
Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County.
Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.
TRANSFER OF TEST COMPONENTS
:
Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses
may be transferred.
TEST PREPARATION
:
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary.
An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/.
ELIGIBILITY INFORMATION:
The names of candidates receiving a passing score in the examination will be added to the Eligible List in the order of their score group for a period of six (6) months following the date of eligibility.
VACANCY INFORMATION:
The Eligible List resulting from this examination will be used to fill vacancies in the Department of Consumer and Business Affairs as they occur.
APPLICATION AND FILING INFORMATION
Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Any required documents must be submitted within seven (7) calendar days from application submission.
All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made.
Falsification of any information may result in disqualification or rescission of appointment.
Utilizing
VERBIAGE
from Class Specification and Selection Requirements serving as your description of duties
WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an
INCOMPLETE APPLICATION
and you may be
DISQUALIFIED.
Fill out the application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Please note some public libraries have reopened with limited access hours and may require a prior reservation to use their computers. For more information, please visit their website at https://lacountylibrary.org/reopening or contact the specific libraries directly.
Fair Chance Initiative for Hiring Ordinance (FCIHO)
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s).
If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
Department Contact Name: Hector Moreno, Exam Analyst
Department Contact Phone:
(213) 454-0142
Department Contact E-mail: [email protected]
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (213)712-5505
Teletype Phone Number: (800) 899-4099
Alternate Teletype Phone Number: (800) 897- 0077

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Consumer and Business Affairs Representative II

Los Angeles County Department of Human Resources

1 year ago

FILING PERIOD:
July 25, 2022, at 8:00 a.m. (PT) to July 26, 2022 at 5:00 p.m. (PT)
EXAM NUMBER
CA1663G
TYPE OF RECRUITMENT
Open Competitive Job Opportunity

Who We Are:
With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.
What We Do:
At the Los Angeles County Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace for consumers and businesses. Since our establishment in 1975, we have significantly expanded our programs and areas of assistance, serving consumers, businesses, and communities through education, advocacy, and complaint resolution. Our diverse range of services includes: assistance with consumer grievances, help with issues involving real estate fraud, identity theft, elder financial abuse, Small Claims Court, mediation, foreclosure, rent stabilization, cannabis policy development, and minimum wage enforcement. In addition, we drive initiatives to improve community wealth, economic stability, and access to services for vulnerable communities including low to moderate income families, foster youth, and the immigrant population.

The Opportunity:
We are seeking highly motivated individuals with strong communication and interpersonal skills to join our team of consumer and business affairs professionals. We have a dedicated team of investigators, mediators and counselors that are passionate about consumer protection, economic development, housing and rent stabilization, dispute resolution, financial empowerment, and immigrant affairs services, and deliver services to the public through our outstanding programs.

Essential Job Functions

In this role you will:

Provide counseling and information to consumers, property owners, litigants, business representatives and others on consumer laws, real estate matters, small claims court procedures, and public agency resources.
Review complainant's charges and allegations of misrepresentations of consumer products and services, unfair, unethical, or deceptive business practices, and other alleged violations of consumer protection laws and regulations in order to verify the accuracy of charges and allegations.
Mediate complaints and disputes between consumers, businesses, and others providing products and services to the public in an attempt to arrive at a resolution or settlement of differences on a variety of consumer related service matters.
Conducts research on statutes, rules, and regulations governing consumer related services.
Gather pertinent information and supporting documents needed to evaluate the merits of complaints to investigate and resolve consumer complaints, through independent research, field investigations, and interviews
Prepare an array of written documents, correspondence, memos and detailed investigative reports for use
Assist in the investigation of illegal business practices and the preparation of detailed written investigative reports and complainant statements for use by prosecuting agencies.
Prepare and maintain accurate records and tabulate statistics, as needed
Researches public records and other data sources as necessary to assist the public or to collect information on the status and activities of specific businesses.
Assists lower level incumbents or volunteers in providing service to the public.
Assist in the development and dissemination of printed information materials as needed.
Attend community events and deliver presentations concerning consumer affairs matters and departmental programs to a variety of audiences.

Requirements

MINIMUM REQUIREMENTS:

OPTION 1

Six months of experience in the County of Los Angeles as a Consumer and Business Affairs Representative I.

OPTION 2

One year of paid or unpaid experience assisting the public in a consumer protection agency.

OPTION 3

One year of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord-tenant, court procedures, dispute settlement, mediation or similar services.

OPTION 4

Graduation from an accredited four year college or university with a Bachelor's degree in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.

OPTION 5

Graduation from an accredited paralegal program.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

2 - Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stopping or squatting. Considerable walking may be involved.

SPECIAL REQUIREMENT INFORMATION:

In order to receive credit for the required degree/coursework, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization. Submit proof of degree by uploading the required document(s) as attachments at the time of filing or send by e-mail to [email protected] within seven (7) calendar days from application submission. Please include the exam number in the subject line, if emailing documents.

EXAM CONTENT:
This examination will consist:
A multiple choice and/or simulation assessment(s), weighted 100% assessing:

Professional Potential
Achievement
Coping with Uncertainty
Responsibility
Working to High Quality Standards
Willingness to Learn
Working Relationships
Analyzing Information
Learning Quickly
Generating New Ideas
Using Time Efficiently
Adapting to Change
Deductive Reasoning

MULTIPLE CHOICE TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
CANDIDATES MUST MEET THE MINIMUM REQUIREMENTS AND RECEIVE A PASSING SCORE OF 70% OR HIGHER ON THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE LIST.
All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add [email protected], [email protected], [email protected], [email protected], [email protected], and [email protected] to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.
Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County.
Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.
TRANSFER OF TEST COMPONENTS
:
Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred.
TEST PREPARATION
:
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary.
An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/.
ELIGIBILITY INFORMATION:
The names of candidates receiving a passing score in the examination will be added to the Eligible List in the order of their score group for a period of three (3) months following the date of eligibility.
VACANCY INFORMATION:
The Eligible List resulting from this examination will be used to fill
vacancies in the Department of Consumer and Business Affairs as they occur.
AVAILABLE SHIFT:
Any shift, including evenings, nights, weekends and holidays.
APPLICATION AND FILING INFORMATION
Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Any required documents must be submitted within seven (7) calendar days from application submission.
All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made.
Falsification of any information may result in disqualification or rescission of appointment.
Utilizing
VERBIAGE
from Class Specification and Selection Requirements serving as your description of duties
WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an
INCOMPLETE APPLICATION
and you may be
DISQUALIFIED.
Fill out the application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements
.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Please note some public libraries have reopened with limited access hours and may require a prior reservation to use their computers. For more information, please visit their website at https://lacountylibrary.org/reopening or contact the specific libraries directly.
Fair Chance Initiative for Hiring Ordinance (FCIHO)
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s).
If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
Department Contact Name: Hector Moreno, Exam Analyst
Department Contact Phone:
(213) 454-0142
Department Contact E-mail: [email protected]
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (213)712-5505
Teletype Phone Number: (800) 899-4099
Alternate Teletype Phone Number: (800) 897- 0077

All jobs at Los Angeles County Department of Human Resources →

PUBLIC INFORMATION ASSISTANT

Los Angeles County Department of Human Resources

1 year ago

TYPE OF RECRUITMENT
Interdepartmental Transfer Opportunity
EXAM NUMBER
CA1598-T

VACANCY INFORMATION:
Department of Consumer and Business Affairs
320 W. Temple St. Ground Floor
Los Angeles CA, 90012

WHO WE ARE:
The County of Los Angeles (County) is the largest employer in Southern California with more than 110,000 employees across 37 departments and an operating budget of $36 billion. With a population of over 10 million residents, we serve the needs of 88 municipalities that lie within our boundaries
WHAT WE DO:
At the Los Angeles County Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace and enhancing the economic wellbeing of our communities. The Department is the only local freestanding Consumer Protection agency in the State and our resources and areas of assistance have significantly expanded since its establishment in 1975. Our work strives to improve the lives of all consumers, tenants, homeowners, immigrants, and workers. Today, we provide a diverse range of services to the residents of Los Angeles County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. DCBA strives to keep people housed and mitigate displacements through our rent stabilization and tenant protections programs and our foreclosure prevention services. DCBA works to expand access to justice and ensure residents understand their rights under the law, protect those rights, and obtain a fair outcome through our programs that include Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self- Help Legal Centers. DCBA also oversees the County’s cannabis regulatory framework and is committed to ensuring and equitable, sustainable, and safe marketplace. In addition, we drive initiatives that protect workers from exploitation and human trafficking and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrant communities.
The Department of Consumer and Business Affairs prides itself in providing extraordinary service and ensuring equitable access to our programs and resources for all residents of Los Angeles County.
THE OPPORTUNITY:
We are seeking a qualified and highly motivated individual to fill the position of Public Information Associate in our Public Information Office.

Essential Job Functions

Under the direction of the Public Information Officer, you will disseminate accurate and timely information to the public through various forms of communication media regarding the services, programs, functions and special activities of the department. Your duties will include, but are not limited to:

Develop and maintain digital media content (e.g., posts, graphics, videos, etc.) and social media campaigns across the department's various platforms.
Serve as a media coordinator with representatives of television stations, newspapers, and magazines in the development of special features and projects.
Research new and emerging media for possible use in outreach and public communication.
Produce public information materials such as display advertising, brochures, flyers, direct mail materials, web sites, and social media content using a variety of graphics, desktop and mobile device publishing software, programming languages, and social media tools to develop or modify materials.
Speak before various organizations and special interest groups on departmental services, functions, or special activities.
Participate in special events, gather information, and act as departmental representative to the news media and various social media platforms.

Requirements

This transfer opportunity is restricted to permanent County of Los Angeles employees who have successfully completed their probationary period and currently hold the payroll title of Public Information Assistant (Item No. 1598).
Desirable Qualifications:

Experience using graphic design programs and video editing programs.
Experience creating and managing social media campaigns on multiple platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, and Snapchat)
Experience capturing photos and videos and using such context to promote information about an organization using social media, marketing, and other outreach campaigns

Additional Information

How to apply:
Interested candidates are invited to submit a resume and letter of interest by June 17, 2022. The most qualified employees will be contacted for an interview.

Submit documents via email to:
DCBA Human Resources
[email protected]
Department Contact Name: Erika Barcena, Exam Analyst
Department Contact Phone:
(213) 712-5505
Department Contact E-mail: [email protected]
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (213)712-5505
Teletype Phone Number: (800) 899-4099
Alternate Teletype Phone Number: (800) 897- 0077

All jobs at Los Angeles County Department of Human Resources →

CONSUMER & BUSINESS AFFAIRS SPECIALIST

Los Angeles County Department of Human Resources

2 years ago

TYPE OF RECRUITMENT
OPEN COMPETITIVE

EXAM NUMBER
CA1667G

APPLICATION FILING PERIOD
May 11, 2022 at 8:00 AM (PT) until May 18, 2022 at 5:00 PM (PT)
WHO WE ARE:
The County of Los Angeles (County) is the largest employer in Southern California with more than 110,000 employees across 37 departments and an operating budget of $36 billion. With a population of over 10 million residents, we serve the needs of 88 municipalities that lie within our boundaries
WHAT WE DO:
At the Los Angeles County Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace and enhancing the economic wellbeing of our communities. The Department is the only local freestanding Consumer Protection agency in the State and our resources and areas of assistance have significantly expanded since its establishment in 1975. Our work strives to improve the lives of all consumers, tenants, homeowners, immigrants, and workers. Today, we provide a diverse range of services to the residents of Los Angeles County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. DCBA strives to keep people housed and mitigate displacements through our rent stabilization and tenant protections programs and our foreclosure prevention services. DCBA works to expand access to justice and ensure residents understand their rights under the law, protect those rights, and obtain a fair outcome through our programs that include Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self- Help Legal Centers. DCBA also oversees the County’s cannabis regulatory framework and is committed to ensuring and equitable, sustainable, and safe marketplace. In addition, we drive initiatives that protect workers from exploitation and human trafficking and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrant communities.
The Department of Consumer and Business Affairs prides itself in providing extraordinary service and ensuring equitable access to our programs and resources for all residents of Los Angeles County.
THE OPPORTUNITY:
We are seeking qualified candidates to fill permanent and temporary Consumer and Business Affairs Specialist vacancies throughout the department. These vacancies may occur in the following sections: Legislative Affairs, Office of Cannabis Management, and special programs related to the American Rescue Plan.
LEGISLATIVE AFFAIRS
The Legislative Affairs section under the Public Policy Bureau coordinates DCBA’s legislative activities such as tracking and analyses of legislation, development, and advocacy of legislative proposals of interest to the Board of Supervisors regarding consumer protection, housing, small claims, economic development, immigration, financial empowerment, cannabis, including costs implications, benefits and other impacts to Departmental programs and the public. The Legislative Affairs section also functions as the primary liaison between the department and the County’s Chief Executive Office, Inter-Governmental and Legislative Affairs and other federal, local, and State agencies.
OFFICE OF CANNABIS MANAGEMENT
The office of Cannabis Management (OCM) promotes public safety and reduces public harm caused by the regulated and illicit commercial cannabis industries. The OCM has led cross-departmental coordination to triage cannabis-related complaints, provide outreach, and education campaigns to businesses and consumers regarding compliance and sharing of available resources. As the commercial cannabis industry continues to see restrictions lift across multiple jurisdictions, including the County of Los Angeles, the OCM will serve a critical role and lead efforts to regulate the commercial cannabis industry through the development and consistent administration of laws, regulations, and strategic integration of process management, functional expertise and innovative problem-solving.
AMERICAN RESCUE PLAN
The American Rescue Plan represents a once-in-a-generation opportunity to address LA County’s most urgent inequities. This first pillar, “Emerging from the Pandemic Better than Before through Equity-Based Investments,” makes investments that will increase housing for people experiencing homelessness, create more affordable housing, resource the Board’s “Care First, Jails Last” vision, reduce the digital divide, and build wealth in communities that have historically been left out of generational wealth gains. DCBA has been tasked with implementing programs to assist landlords and tenants arrive at mutually agreeable outcomes to avoid disruptive displacements resulting from pandemic related economic hardships. Additionally, DCBA has introduced the Tenant Protections Hotline, which in collaboration with its Small Claims Advisory program, respond to inquiries from tenants and landlords seeking to understand rights and responsibilities, as well as the required judicial process under new state laws for unpaid rent during the pandemic.

Essential Job Functions

As the Consumer and Business Affairs Specialist, your responsibilities will include but are not limited to the following:

Conduct research, evaluation, and development of policies designed to promote or enhance the core services of the Department.
Analyze proposed federal, State and County proposals, legislation, and policy changes to identify impact to County programs, finances, and operations; make recommendations for County positions and advocacy strategies.
Conduct special projects, assignments, and management studies concerning departmental programs and initiatives.
Analyze data and prepare correspondence and reports on department activities in response to Board of Supervisors initiatives.
Prepare, analyze, and make recommendations to the Board of Supervisors on Department core services and priorities.
Engage Board of Supervisor staff to collaborate on policy and legislative matters of priority to the Department and Board.
Respond to sensitive or complex inquiries or complaints on department issues and prepare official correspondence and materials as necessary.
Review program policies, and operational processes to implement quality control in the execution of programs and initiatives and make recommendations regarding program direction.
Act as liaison between and/or represent department management with Board offices, County departments, commissions, outside agencies, and other governmental jurisdictions to enhance and promote Department core services and priorities.

Requirements

OPTION I:
One (1) year of experience providing technical and administrative oversight to staff engaged in the delivery of departmental consumer and business affairs services to the public and providing administrative coordination for specialized programs and initiatives at the level of Consumer and Business Affairs Supervisor.

OPTION II:

Two (2) years of experience investigating, mediating, or resolving complex matters and disputes in connection with consumer and business-related services and programs at the level of Consumer and Business Affairs Representative III.

OPTION III:
Two (2) years of experience in a public or private agency, analyzing and making recommendations for the solution of problems of organization, systems and procedures and the development and implementation of programs impacting the public in an administrative, management, or highly responsible specialized staff capacity. A Master's degree or higher from an accredited graduate school will be accepted for one year of the experience.
Special Requirement Information:

Specialized Programs include consumer protection, mediation, financial empowerment, housing and tenant protection, foreclosure prevention, wage enforcement, immigration advancement, investigations and other department programs.

Consumer and Business Affairs Supervisor: Supervises Consumer affairs in the delivery of department services to the public and provides administrative coordination for specialized consumer protection programs.
Complex Matters are defined as responsibilities handling complex consumer related services such as cases that involve extensive coordination involving large companies or that may require civil or criminal prosecution and extensive investigation are assigned extensive dispute mediation on a regular basis.
Consumer and Business Affairs Representative III: Investigates, mediates and resolves complex consumer related service complaints, inquires and disputes, and conducts special projects and assignments.
Administrative capacity: Performs work typically in an administrative services branch of an organization unit, including responsibility for the development of procedures and participation in policy formulation. Experience at the level of independent responsibility for assignments of average difficulty analyzing and making recommendations for the solution of problems of information services, programs, and general management.
Managers are responsible for making major recommendations and taking actions that have a direct and substantial effect on the agency and the programs. Managers organize, plan, implement, and control functions and programs; develop and implement policies, procedures, and guidelines; formulate short-term and long-term goals and objectives; direct and supervise staff through subordinate supervisors; allocate resources; and; determine staff training needs.
Specialized staff capacity is defined as staff experience requiring specialized knowledge of rules, regulations, and other guidelines relating to completing assignments in the program area assigned. Knowledge is usually attained through extensive, increasingly difficult, and practical experience and training in the subject matter field.
To receive credit for the required degree/coursework, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization. Submit proof of degree by uploading the required document(s) as attachments at the time of filing or send by e-mail to [email protected] within seven (7) calendar days from application submission.
Withhold Information
No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filling.
Out-of-class will not be accepted for this examination.
VACCINATION MANDATE
All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS:
2 - Light.

Additional Information

Our Assessment Process:
This examination will consist of a multiple choice and/or simulation assessments weighted 100% measuring Verbal Ability, Deductive Reasoning, Professional Potential, Achievement, Working Relationships, Analyzing Information, Learning Quickly, Generating New Ideas, Adapting to Change, Coping with Uncertainty, Willingness to Learn, Responsibility, Using Time Efficiently, and Working to High Quality Standards.
STANDARDIZED MULTIPLE CHOICE TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
Applicants must meet the Minimum Requirement and must achieve a passing score of 70% or higher on the examination in order to be added to the Eligible List.
Passing this examination and being added on the Eligible List does not guarantee an offer of employment.
TRANSFER OF TEST COMPONENTS:
Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred.
TEST PREPARATION:
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you in preparing for the test, we advise you to review all related materials that you deem necessary.
An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/.
ELIGIBILITY INFORMATION:
The names of candidates receiving a passing score in the examination will be added to the Eligible List in the order of their score group for a period of six (6) months following the date of eligibility.
APPLICATION AND FILING INFORMATION
Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Any required documents must be submitted within seven (7) calendar days from application submission.
Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs be done once per email address, and if you already have a job seeker account on governementjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
Many important notifications such as If you would like to be notified by the County of Los Angeles regarding your application status, notice information, and other important information pertaining to this position, DO NOT select "off" under Email Preferences within your profile and DO NOT click "unsubscribe" on our notices. ALSO, please add [email protected], [email protected] and [email protected] to your email address book and list of approved senders to prevent email notifications from being blocked or filtered as spam/junk from your email provider. Applicants can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. The Department will not consider missed email notifications as an acceptable reason to authorize additional time to complete the application.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Please note some public libraries have reopened with limited access hours and may require a prior reservation to use their computers. For more information, please visit their website at https://lacountylibrary.org/reopening or contact the specific libraries directly.
NO SHARING OF USER ID AND PASSWORD:
All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
Fair Chance Initiative for Hiring Ordinance (FCIHO)
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
Department Contact Name: Erika Barcena, Exam Analyst
Department Contact Phone: (213) 712-5505
Department Contact E-mail: [email protected]
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (213)712-5505
Teletype Phone Number: (800) 899-4099
Alternate Teletype Phone Number: (800) 897- 0077

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DEPUTY DIRECTOR, CONSUMER AND BUSINESS AFFAIRS UNCLASSIFIED

Los Angeles County Department of Human Resources

2 years ago

The County of Los Angeles Department of Consumer and Business Affairs
invites applications for:
Deputy Director (UC)
This position opens April 12, 2022 and will remain open until filled.
First consideration will be given to applications received before April 25, 2022.
Who we are:
The County of Los Angeles (County) is the largest employer in Southern California with more than 110,000 employees across 37 departments and an operating budget of $36 billion. With a population of over 10 million residents, we serve the needs of 88 municipalities that lie within our boundaries
.
What we do:
At the Los Angeles County Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace and enhancing the economic wellbeing of our communities. The Department is the only local freestanding Consumer Protection agency in the State and our resources and areas of assistance have significantly expanded since its establishment in 1975. Our work strives to improve the lives of all consumers, tenants, homeowners, immigrants, and workers. Today, we provide a diverse range of services to the residents of Los Angeles County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. DCBA strives to keep people housed and mitigate displacements through our rent stabilization and tenant protections programs and our foreclosure prevention services. DCBA works to expand access to justice and ensure residents understand their rights under the law, protect those rights, and obtain a fair outcome through our programs that include Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self-Help Legal Centers. DCBA also oversees the County’s cannabis regulatory framework and is committed to ensuring and equitable, sustainable, and safe marketplace. In addition, we drive initiatives that protect workers from exploitation and human trafficking and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrant communities.
The Department of Consumer and Business Affairs prides itself in providing extraordinary service and ensuring equitable access to our programs and resources for all residents of Los Angeles County.
The Opportunity:
The ideal candidate will be a proven experienced and solutions-oriented leader with experience in program development and implementation, community engagement with active stakeholders, organizational management, policy development and working in a fast-paced environment. This includes the necessary management and leadership skills to direct and guide the Division’s staff in developing and implementing operational efficiencies to carry out the department's goals and objectives. The ideal candidate must have experience in successfully leading changes that resulted in tangible organizational improvements. The candidate must also possess the ability to recognize new approaches to challenges and the ability to offer constructive solutions.
This position requires an active, working leader and manager. As such, the ideal candidate will be a seasoned manager who offers support, mentoring, and optimism, and who spends time developing staff technical leadership skills. The ideal candidate will have a proven track record of building relationships with elected and appointed officials, community stakeholders, and staff from other departments within the County family.
As a Deputy Director for the Department of Consumer and Business Affairs, you will lead a team of senior managers in shaping critical programming and initiatives that enhance the consumer welfare and economic well- being of communities throughout Los Angeles County. You will lead the development and implementation of program policies and initiatives to meet the mission critical goals of the division, the department, and the Board of Supervisors.
In this role you will ensure tracking and analyses of legislation, development, and advocacy of legislative proposals of interest to the Board of Supervisors including consumer and worker protection, housing, small claims, immigration, financial empowerment, cannabis regulation, and any other issues that might impact the Department or the community. The Deputy Director also functions as the primary liaison between the Department and the County’s Chief Executive Office’ Inter- Governmental and Legislative Affairs and other federal, local, and state agencies.
The Deputy Director also oversees specialized programs and offices to serve distinct communities in Los Angeles County.

Essential Job Functions

Assist and manage the development of objectives, policies, and procedures by participating in executive planning sessions with the Director of Consumer and Business Affairs and Chief Deputy Director.
Formulate and implement division policies and plans, organizes, directs, and evaluates, through subordinate assistant managers, the work of the division. Manage and resolve the division’s most sensitive and complex problems in a timely manner.
Lead the development of changes in the organization and work processing systems, to consolidate functions, increase effectiveness and efficiency, enhance customer service, and reduce cost.
Develop and maintain working relationships with officials from local, state, and federal agencies, and high-level external partners to achieve mutual goals and objectives.
Prepare and deliver presentations at Board of Supervisors meetings and responds on behalf of the department during public hearings and meet with community groups.
Respond to Board Motions as assigned.

Requirements

The right person for this role will possess a bachelor’s degree or higher and have experience in policy development, people management, and customer service. In addition, the ideal candidate will have at least five years of high-level experience leading the implementation of technical and procedural aspects of consumer protection, real estate fraud prevention, or similar services in a government, non- profit, or financial services organization.

Additional Information

COMPENSATION AND BENEFITS
Annual Salary: $109,185 to $169,806
The unclassified appointee will receive an annual salary commensurate with qualifications, as well as an excellent program of benefits that allows employees to choose the benefits that meet their specific needs.
The package includes:
Retirement Plan – New appointees will participate in a contributory defined benefit plan.
Cafeteria Benefit Plan – The County funds its cafeteria plan using a tax-free contribution of an additional 14.5% to 17% of the employee’s monthly salary.
Flexible Spending Accounts – In addition to tax-fee medical and dependent care spending accounts, the County contributes $75 per month to an employee’s dependent care spending account.
Savings Plan (401k) – Optional tax-deferred income plan that may include a County matching contribution up to 4% of employee’s salary.
Deferred Compensation Plan (457) – Optional tax-deferred income plan that may include a County matching contribution up to 4% of employee’s salary.
Paid Time Off – Elective leave time of 10 days each year, plus the opportunity to use Cafeteria Benefit Plan funding for up to 20 additional days off.
Holidays – 12 paid days per year.
How To Apply:
This unclassified position will open on April 12, 2022 and will remain open until the needs of the department have been met. Prospective candidates are invited to submit an application, letter of interest, resume, and verification of education. First consideration will be given to applications received by April 25, 2022.
For confidential inquiries, please contact:
Nancy Salas
DCBA Human Resources Division
[email protected]

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CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE II

Los Angeles County Department of Human Resources

Lyle, WA

4 years ago

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FILING PERIOD: March 12, 2020 at 8:00 a.m. (PT) to March 16, 2020 at 5:00 p.m. (PT)
TYPE OF RECRUITMENT: Open Competitive Job Opportunities
With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.
The Department of Consumer and Business Affairs values people and integrity.

At the Los Angeles County Department of Consumer and Business Affairs, we are committed to encouraging a fair and vibrant marketplace for consumers and businesses!
Since our establishment in 1975, we have significantly expanded our programs and areas of assistance, serving consumers, businesses, and communities through education, advocacy, and complaint resolution. Our diverse range of services includes: assistance with consumer grievances, help with issues involving real estate fraud, identity theft, elder financial abuse, Small Claims Court, mediation, foreclosure, small business development, rent stabilization, cannabis policy development, and minimum wage enforcement. In addition, we drive initiatives to improve community wealth, economic stability, and access to services for vulnerable communities including low to moderate income families, foster youth, and the immigrant population.
The Opportunity:
We are seeking highly motivated individuals with strong communication and interpersonal skills to join our team of consumer and business affairs professionals. We have a dedicated team of investigators, mediators and counselors that are passionate about consumer protection, economic development, housing and rent stabilization, dispute resolution, financial empowerment, and immigrant affairs services, and deliver services to the public through our outstanding programs.
ESSENTIAL JOB FUNCTIONS:

In this role you will:

Provide counseling and information to consumers, property owners, litigants, business representatives and others on consumer laws, real estate matters, small claims court procedures, and public agency resources.
Review complainant's charges and allegations of misrepresentations of consumer products and services, unfair, unethical, or deceptive business practices, and other alleged violations of consumer protection laws and regulations in order to verify the accuracy of charges and allegations.
Mediate complaints and disputes between consumers, businesses, and others providing products and services to the public in an attempt to arrive at a resolution or settlement of differences on a variety of consumer related service matters.
Conducts research on statutes, rules, and regulations governing consumer related services.
Gather pertinent information and supporting documents needed to evaluate the merits of complaints to investigate and resolve consumer complaints, through independent research, field investigations, and interviews
Prepare an array of written documents, correspondence, memos and detailed investigative reports for use
Assist in the investigation of illegal business practices and the preparation of detailed written investigative reports and complainant statements for use by prosecuting agencies.
Prepare and maintain accurate records and tabulate statistics, as needed
Researches public records and other data sources as necessary to assist the public or to collect information on the status and activities of specific businesses.
Assists lower level incumbents or volunteers in providing service to the public.
Assist in the development and dissemination of printed information materials as needed.
Attend community events and deliver presentations concerning consumer affairs matters and departmental programs to a variety of audiences.

REQUIREMENTS:

Minimum Requirements:
Option 1
Six months of experience in the County of Los Angeles payroll title Consumer Affairs Representative I.
Option 2
One year of experience assisting the public in a consumer protection agency.
Option 3
One year of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord-tenant, court procedures, dispute settlement, mediation or similar services.
Option 4
Graduation from an accredited four year college or university with a Bachelor's degree in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.
Option 5
Graduation from an accredited paralegal program*
License:
A valid California Class C Driver License or the capability to utilize an alternative method of transportation when needed to carry out job-related essential job functions.
Physical Class:
2 - Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stopping or squatting. Considerable walking may be involved.
SPECIAL REQUIREMENTS INFORMATION:
OUT-OF-CLASS or VERIFICATION OF EXPERIENCE LETTERS will not be accepted. Applicants must have held the actual payroll title to qualify.

In order to receive credit for the required degree/coursework, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization. Submit proof of degree by uploading the required document(s) as attachments at the time of filing or send by e-mail to

[email protected] within fifteen (15) calendar days from application submission.
ADDITIONAL INFORMATION:

Our Assessment Process:
After meeting one of our qualifying options, we will invite you to participate in the following process:
A written test weighted 100% covering Verbal Ability, Deductive Reasoning Ability, Professional Potential, Achievement, Influence, Independence, Confidence and Optimism, and Reliability.
The written exam is not reviewable by candidates per Civil Service Rule 7.19
Candidates must meet the Minimum Requirements and receive a passing score of 70% or higher in order to be placed on the Eligible list.
Transfer of Scores:
Applicants that have taken identical test part(s) for other exams within the last 12
months, will have their responses for the identical test part(s) automatically transferred to this examination.
This examination contains test parts that may be used in the future for new examinations. Your scores will be transferred to the new examination and may not be allowed to re-take any identical test parts for at least 12 months.
Test Preparation:
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary.
An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find a Job" and then "Job Search Toolkit." Test Preparation Information is located under the "Employment Test Assistance" section. Additional practice tests are available at http://www.shldirect.com/practice_tests.html.
What to expect next:
The names of candidates receiving a passing grade in the examination will be placed on the eligible list in the order of their score group for a period of twelve (12) months.
We've Got Outstanding Benefits!
Click here to see a list of employee benefits.
Other Information:
We are an equal employment opportunity employer and value diversity. We are also a fair chance employer.
Application and Filing Information:
Applications must be filed online only. We must receive your application by 5:00 P.M., PT, on the last day of filing. Applications submitted by U.S. Mail, Fax, or in person will not be accepted.
Equal Employment Opportunity:

It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.
Fair Chance Initiative:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
Exam Number: R1663F-R
ADA Coordinator Email: [email protected]
Teletype Phone: (800) 899-4099
Alternate Teletype Phone: (800) 897-0077
California Relay Services Phone: (800) 735-2922
Department Contact Name: James Cheung
Department Contact Phone: (213) 738-2361
Department Contact Email: [email protected]

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PROGRAM MANAGER I

Los Angeles County Department of Human Resources

Harrisburg, PA

54 years ago