Cannabis Consumer Business Affairs Representative Ii Jobs

FILING PERIOD:
July 25, 2022, at 8:00 a.m. (PT) to July 26, 2022 at 5:00 p.m. (PT)
EXAM NUMBER
CA1663G
TYPE OF RECRUITMENT
Open Competitive Job Opportunity

Who We Are:
With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.
What We Do:
At the Los Angeles County Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace for consumers and businesses. Since our establishment in 1975, we have significantly expanded our programs and areas of assistance, serving consumers, businesses, and communities through education, advocacy, and complaint resolution. Our diverse range of services includes: assistance with consumer grievances, help with issues involving real estate fraud, identity theft, elder financial abuse, Small Claims Court, mediation, foreclosure, rent stabilization, cannabis policy development, and minimum wage enforcement. In addition, we drive initiatives to improve community wealth, economic stability, and access to services for vulnerable communities including low to moderate income families, foster youth, and the immigrant population.

The Opportunity:
We are seeking highly motivated individuals with strong communication and interpersonal skills to join our team of consumer and business affairs professionals. We have a dedicated team of investigators, mediators and counselors that are passionate about consumer protection, economic development, housing and rent stabilization, dispute resolution, financial empowerment, and immigrant affairs services, and deliver services to the public through our outstanding programs.

Essential Job Functions

In this role you will:

• Provide counseling and information to consumers, property owners, litigants, business representatives and others on consumer laws, real estate matters, small claims court procedures, and public agency resources.
• Review complainant's charges and allegations of misrepresentations of consumer products and services, unfair, unethical, or deceptive business practices, and other alleged violations of consumer protection laws and regulations in order to verify the accuracy of charges and allegations.
• Mediate complaints and disputes between consumers, businesses, and others providing products and services to the public in an attempt to arrive at a resolution or settlement of differences on a variety of consumer related service matters.
• Conducts research on statutes, rules, and regulations governing consumer related services.
• Gather pertinent information and supporting documents needed to evaluate the merits of complaints to investigate and resolve consumer complaints, through independent research, field investigations, and interviews
• Prepare an array of written documents, correspondence, memos and detailed investigative reports for use
• Assist in the investigation of illegal business practices and the preparation of detailed written investigative reports and complainant statements for use by prosecuting agencies.
• Prepare and maintain accurate records and tabulate statistics, as needed
• Researches public records and other data sources as necessary to assist the public or to collect information on the status and activities of specific businesses.
• Assists lower level incumbents or volunteers in providing service to the public.
• Assist in the development and dissemination of printed information materials as needed.
• Attend community events and deliver presentations concerning consumer affairs matters and departmental programs to a variety of audiences.

Requirements

MINIMUM REQUIREMENTS:

OPTION 1

Six months of experience in the County of Los Angeles as a Consumer and Business Affairs Representative I.

OPTION 2

One year of paid or unpaid experience assisting the public in a consumer protection agency.

OPTION 3

One year of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord-tenant, court procedures, dispute settlement, mediation or similar services.

OPTION 4

Graduation from an accredited four year college or university with a Bachelor's degree in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.

OPTION 5

Graduation from an accredited paralegal program.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

2 - Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stopping or squatting. Considerable walking may be involved.

SPECIAL REQUIREMENT INFORMATION:

• In order to receive credit for the required degree/coursework, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization. Submit proof of degree by uploading the required document(s) as attachments at the time of filing or send by e-mail to [email protected] within seven (7) calendar days from application submission. Please include the exam number in the subject line, if emailing documents.

WITHHOLD INFORMATION:
No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application by the last day of filing.
NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED FOR THIS EXAMINATION.
VACCINATION MANDATE
All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.

Additional Information

EXAM CONTENT:
This examination will consist:
A multiple choice and/or simulation assessment(s), weighted 100% assessing:

• 
  Professional Potential
• Achievement
• Coping with Uncertainty
• Responsibility
• Working to High Quality Standards
• Willingness to Learn
• Working Relationships
• Analyzing Information
• Learning Quickly
• Generating New Ideas
• Using Time Efficiently
• Adapting to Change
• Deductive Reasoning

MULTIPLE CHOICE TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
CANDIDATES MUST MEET THE MINIMUM REQUIREMENTS AND RECEIVE A PASSING SCORE OF 70% OR HIGHER ON THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE LIST.
All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add [email protected], [email protected], [email protected], [email protected], [email protected], and [email protected] to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.
Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County.
Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.
TRANSFER OF TEST COMPONENTS
:
Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred.
TEST PREPARATION
:
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary.
An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/.
ELIGIBILITY INFORMATION:
The names of candidates receiving a passing score in the examination will be added to the Eligible List in the order of their score group for a period of three (3) months following the date of eligibility.
VACANCY INFORMATION:
The Eligible List resulting from this examination will be used to fill
vacancies in the Department of Consumer and Business Affairs as they occur.
AVAILABLE SHIFT:
Any shift, including evenings, nights, weekends and holidays.
APPLICATION AND FILING INFORMATION
Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Any required documents must be submitted within seven (7) calendar days from application submission.
All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made.
Falsification of any information may result in disqualification or rescission of appointment.
Utilizing
VERBIAGE
from Class Specification and Selection Requirements serving as your description of duties
WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an
INCOMPLETE APPLICATION
and you may be
DISQUALIFIED.
Fill out the application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements
.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Please note some public libraries have reopened with limited access hours and may require a prior reservation to use their computers. For more information, please visit their website at https://lacountylibrary.org/reopening or contact the specific libraries directly.
Fair Chance Initiative for Hiring Ordinance (FCIHO)
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s).
If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
Department Contact Name: Hector Moreno, Exam Analyst
Department Contact Phone:
(213) 454-0142
Department Contact E-mail: [email protected]
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (213)712-5505
Teletype Phone Number: (800) 899-4099
Alternate Teletype Phone Number: (800) 897- 0077

Apply for this job with Los Angeles County Department of Human Resources

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FILING PERIOD: March 12, 2020 at 8:00 a.m. (PT) to March 16, 2020 at 5:00 p.m. (PT)
TYPE OF RECRUITMENT: Open Competitive Job Opportunities
With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.
The Department of Consumer and Business Affairs values people and integrity.

At the Los Angeles County Department of Consumer and Business Affairs, we are committed to encouraging a fair and vibrant marketplace for consumers and businesses!
Since our establishment in 1975, we have significantly expanded our programs and areas of assistance, serving consumers, businesses, and communities through education, advocacy, and complaint resolution. Our diverse range of services includes: assistance with consumer grievances, help with issues involving real estate fraud, identity theft, elder financial abuse, Small Claims Court, mediation, foreclosure, small business development, rent stabilization, cannabis policy development, and minimum wage enforcement. In addition, we drive initiatives to improve community wealth, economic stability, and access to services for vulnerable communities including low to moderate income families, foster youth, and the immigrant population.
The Opportunity:
We are seeking highly motivated individuals with strong communication and interpersonal skills to join our team of consumer and business affairs professionals. We have a dedicated team of investigators, mediators and counselors that are passionate about consumer protection, economic development, housing and rent stabilization, dispute resolution, financial empowerment, and immigrant affairs services, and deliver services to the public through our outstanding programs.
ESSENTIAL JOB FUNCTIONS:

In this role you will:

• Provide counseling and information to consumers, property owners, litigants, business representatives and others on consumer laws, real estate matters, small claims court procedures, and public agency resources.
  
• Review complainant's charges and allegations of misrepresentations of consumer products and services, unfair, unethical, or deceptive business practices, and other alleged violations of consumer protection laws and regulations in order to verify the accuracy of charges and allegations.
  
• Mediate complaints and disputes between consumers, businesses, and others providing products and services to the public in an attempt to arrive at a resolution or settlement of differences on a variety of consumer related service matters.
  
• Conducts research on statutes, rules, and regulations governing consumer related services.
  
• Gather pertinent information and supporting documents needed to evaluate the merits of complaints to investigate and resolve consumer complaints, through independent research, field investigations, and interviews
  
• Prepare an array of written documents, correspondence, memos and detailed investigative reports for use
  
• Assist in the investigation of illegal business practices and the preparation of detailed written investigative reports and complainant statements for use by prosecuting agencies.
  
• Prepare and maintain accurate records and tabulate statistics, as needed
  
• Researches public records and other data sources as necessary to assist the public or to collect information on the status and activities of specific businesses.
  
• Assists lower level incumbents or volunteers in providing service to the public.
  
• Assist in the development and dissemination of printed information materials as needed.
  
• Attend community events and deliver presentations concerning consumer affairs matters and departmental programs to a variety of audiences.

REQUIREMENTS:

Minimum Requirements:
Option 1
Six months of experience in the County of Los Angeles payroll title Consumer Affairs Representative I.
Option 2
One year of experience assisting the public in a consumer protection agency.
Option 3
One year of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord-tenant, court procedures, dispute settlement, mediation or similar services.
Option 4
Graduation from an accredited four year college or university with a Bachelor's degree in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.
Option 5
Graduation from an accredited paralegal program*
License:
A valid California Class C Driver License or the capability to utilize an alternative method of transportation when needed to carry out job-related essential job functions.
Physical Class:
2 - Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stopping or squatting. Considerable walking may be involved.
SPECIAL REQUIREMENTS INFORMATION:
OUT-OF-CLASS or VERIFICATION OF EXPERIENCE LETTERS will not be accepted. Applicants must have held the actual payroll title to qualify.

In order to receive credit for the required degree/coursework, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization. Submit proof of degree by uploading the required document(s) as attachments at the time of filing or send by e-mail to

[email protected] within fifteen (15) calendar days from application submission.
ADDITIONAL INFORMATION:

Our Assessment Process:
After meeting one of our qualifying options, we will invite you to participate in the following process:
A written test weighted 100% covering Verbal Ability, Deductive Reasoning Ability, Professional Potential, Achievement, Influence, Independence, Confidence and Optimism, and Reliability.
The written exam is not reviewable by candidates per Civil Service Rule 7.19
Candidates must meet the Minimum Requirements and receive a passing score of 70% or higher in order to be placed on the Eligible list.
Transfer of Scores:
Applicants that have taken identical test part(s) for other exams within the last 12
months, will have their responses for the identical test part(s) automatically transferred to this examination.
This examination contains test parts that may be used in the future for new examinations. Your scores will be transferred to the new examination and may not be allowed to re-take any identical test parts for at least 12 months.
Test Preparation:
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary.
An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find a Job" and then "Job Search Toolkit." Test Preparation Information is located under the "Employment Test Assistance" section. Additional practice tests are available at http://www.shldirect.com/practice_tests.html.
What to expect next:
The names of candidates receiving a passing grade in the examination will be placed on the eligible list in the order of their score group for a period of twelve (12) months.
We've Got Outstanding Benefits!
Click here to see a list of employee benefits.
Other Information:
We are an equal employment opportunity employer and value diversity. We are also a fair chance employer.
Application and Filing Information:
Applications must be filed online only. We must receive your application by 5:00 P.M., PT, on the last day of filing. Applications submitted by U.S. Mail, Fax, or in person will not be accepted.
Equal Employment Opportunity:

It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.
Fair Chance Initiative:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
Exam Number: R1663F-R
ADA Coordinator Email: [email protected]
Teletype Phone: (800) 899-4099
Alternate Teletype Phone: (800) 897-0077
California Relay Services Phone: (800) 735-2922
Department Contact Name: James Cheung
Department Contact Phone: (213) 738-2361
Department Contact Email: [email protected]

Apply for this job with Los Angeles County Department of Human Resources

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.