Cannabis jobs at Learn Brands

Role:

The Account Manager’s primary purpose is to manage and support all vendor relations for Learn Brands. They will work directly with the sales team and will be responsible for making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.

Essential Duties:

• Ability to perform virtual demos and sell using various video streaming platforms.
• Pursue decision-makers and follow through with commitments made to the account.
• Act as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner.
• Communicate regularly with sales on the status of all vendor relationships
• Resolve complaints and prevent additional issues by improving processes.
• Identify industry trends.
• Act as a client advocate with a focus on improving the buyer experience.
• Communicate with clients to understand their needs and explain product value.
• Maintain contact lists and follow up with customers to continue relationships.
• Inform the company of competitive activity and conditions that would affect the company's interests.
• Needs to be highly proficient with the Learn Brands system within the first 90 days.

Knowledge, Skills, and Abilities Required

• Advanced computer skills, including G Suite, CRM, Slack, Smartsheets, social media platforms, and industry-specific software.
• Knowledge of the uses and benefits of cannabis.
• Excellent verbal and written communication skills.
• Highly proficient with sales principles and customer service practices.
• Must have a valid driver's license. Driving is required.
• Possess excellent interpersonal skills for interacting with customers and understanding their requirements while practicing active listening.
• Ability to work as part of a team with internal and external customers, co-workers, and vendors successfully.
• Ability to use standard office/retail equipment and software.
• Must be able to lift and move up to twenty-five (25) pounds.

Working Conditions

• Able to use a computer for extended periods of time
• Travel required
• Regular and on-time attendance
• 40 hours per week
• Periods of outside work for events and travel during inclement weather.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Job Type: Full-time

Pay: $19.25 - $25.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Denver, CO: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Work Location: Multiple Locations

Apply for this job with Learn Brands

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Position: Learn Brands Client Relations SpecialistDepartment: Learn BrandsLocation: Thorton HeadquartersFLSA NonexemptReports to: Clint Taylor National Brand ManagerEffective Date: Revision Date:

Summary

We are looking for an entry level candidate who demonstrates the ability to learn and take on many roles. This is an integral member of a fast-paced team that offers education solutions across the cannabis industry. This role requires extraordinary attention to detail, the ability to balance multiple tasks at once, and has a positive attitude. The Client Relations Specialist will provide clear communication in a user-friendly and professional manner, be proactive, work well alone as well as with the extended team, and be entrepreneurial-minded.

Role

This role has a main focus to support and maintain current client relationships. The position will be executed by managing our support email, tracking client engagement, and routinely reaching out to clients to ensure satisfaction with the platform and service. It is important that the candidate is solution oriented and can execute any task assigned to them.

Responsibilities

• Point person for assuring new budtenders are onboarded into the system

• Works directly with the General Manager to continually discuss ways to engage budtenders and develop avenues of engagement and add “stickiness” to our service offerings

• Work with our backend developers to improve upon system functionality

• Manage the support email
• Deliver excellent customer service and support to all users through phone, email, Google Hangouts, social media, website, and other means as determined
• Identify and escalate priority issues per customer specifications
• Follow up and make scheduled callbacks to customers when necessary
• Maximize relationships with existing key influencers
• Responsible for backend administrative work including (resetting password, changing employers, etc…)
• Proactively seek out new business opportunities and ways the company can support both current and forthcoming client efforts
• Act as a steward of the brand

Work Experience

* 2+ years of customer service experience

• 1+ years of cannabis industry experience

* Knowledge of moodle, Hp5 and cloud-based SaaS offerings is a plus

• Excellent sales and customer service skills, including the ability to respond to customers in a diplomatic and professional manner
• Knowledge of relevant industry products and practices
• Excellent oral and written communication skills, including grammar and punctuation
• Experience with SalesForce or any CRM software
• Experience working in a start-up environment is a plus (ability to wear many hats)
• Knowledge of various computer systems and applications, especially Microsoft Office (Word, Excel,

PowerPoint) and Google (Mail, Documents, Calendar, Hangouts)

• Excellent organization and time management skills

Education

• Bachelor’s degree preferred

Proven success in the following job competencies:

• Creativity
• Leadership
• Results
• Communication and Presentation
• Customer Focus and Relationship Building
• Influencing
• Problem Solving and Decision Making
• Information and Technology Proficiency
• Negotiation

Working Conditions

• Able to use a computer for extended periods of time
• Able to move about a typical office
• Able to perform general office managerial and administrative activities
• Able to lift and move up to 25 pounds occasionally
• Regular and on-time attendance
• Hours regularly exceed 40 hours per week
• Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Job Type: Full-time

Pay: $32,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) Matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance

Schedule:

• Monday to Friday

Experience:

• Customer Support: 1 year (Preferred)
• Cannabis: 1 year (Preferred)

Education:

• Bachelor's (Preferred)

Location:

• Thornton, CO 80229 (Required)

Work Location:

• One location

Paid Training:

• Yes

Management:

• Team Lead
• Key Leader
• Shift Lead

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Company's website:

• learnbrands.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Apply for this job with Learn Brands

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Come to Learn Brands and be a part of a vibrant cannabis tech startup.

Are you ready?

Job Type: Part-time

Salary: $40,000.00 to $60,000.00 /hour

Experience:

• professional ux/ui: 1 year (Preferred)
• balsamiq: 1 year (Preferred)
• prototyping: 1 year (Preferred)
• ux designer: 1 year (Preferred)
• ui/ux: 1 year (Preferred)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Flexible schedule

Schedule:

• Monday to Friday

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• Yes

Apply for this job with Learn Brands

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.