Cannabis jobs at firstPRO Inc.
We know of 3 jobs at firstPRO Inc. as of April 2024, including roles such as IT Support Specialist, and Product Support Specialist.
More than 30+ days
Bachelor's (Preferred)
About the Role
Are you ready to join the most formidable team in the Cannabis space? We exists to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs.
In this role, you will serve as a technical escalation point, providing our customers with creative solutions to their most challenging issues. Your goal is to help our customers resolve their complex issues in the moment when possible. Provide feedback to the product organization for future platform development and improvement.
We're here to help our customers every day between 6:00 am -8:00 pm PST, so evening, weekend, and holiday availability is required for this role.What You'll Do...
- Explaining workflows and product configuration with customers.
- Troubleshooting and writing bugs for unexpected behavior for Engineering.
- Investigating discrepancies and explaining findings and paths to resolution with customers.
- Using SQL and Excel skills to create custom reports for customers.
- Assist in running incidents in cases of an outage.
- Facilitate communication between engineering and the customer.
Who you are...
- 2+ years customer facing technical support including but not limited to phone, video conference, and in-person assistance.
- Familiarity with Salesforce.com, JIRA/Atlassian, Microsoft Office, Google applications
- A people person! Ability to handle customers/clients of all kinds.
- You take pride in customer support and the value it brings a company.
You’ll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- On call
Education:
- Bachelor's (Preferred)
Work Location:
- Fully Remote
Apply for this job with firstPRO Inc.
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
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Bachelor's (Preferred)
IT support: 1 year (Preferred)
About the Role
Client is hiring a Support Specialist where you will provide real-time support via chat, email, and phone. You'll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, and creating engaging conversations that inspire an affinity with our brand. We're here to help our customers every day so the ability to work a flexible schedule is important.
What You’ll Do...
- Lead the onboarding of new customers to the platform.
- Receive customers from sales, and work with the customer all the way through their first day of go-live.
- Collaborate with the team for new issues, market changes, regulations etc
- Troubleshoot complex problems using root cause analysis.
- Communicate problems and possible solutions verbally and in writing as needed.
- Identify, organize, and resolve project issues and actively manage risk.
- Identify hardware and software solutions during implementations
- Ensure smooth handoff from implementation to Support or Customer Success
- Communicate project status/issues/risks to project managers and other project stakeholders when necessary.
- Deliver product training and/or pre-record training for future or group consumption.
- Provide feedback to development on product features or functionality based on customer interactions
What You Bring...
- 1+ years experience in technical customer support roles.
- Ability to methodically problem solve and come up with creative solutions
- Ability to work flexible hours
- Very strong written and verbal communication skills as well as strong organizational skills
- Strong technical acumen with an understanding of web-based software systems
- Commitment to providing an exceptional customer experience with patience and adaptability.
- Deep understanding of diverse operating systems and data communications, hardware, and network configurations.
- Cannabis industry experience a plus (Not needed)
3-6 month Contract to Hire (Confirmed role with convert to permanent employment)
You’ll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Education:
- Bachelor's (Preferred)
Experience:
- IT support: 1 year (Preferred)
Work Location:
- Fully Remote
Apply for this job with firstPRO Inc.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
High school or equivalent (Preferred)
IT support: 2 years (Preferred)
Are you ready to join the most formidable team in the Cannabis space? We exists to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs.
In this role, you will serve as a technical escalation point, providing our customers with creative solutions to their most challenging issues. Your goal is to help our customers resolve their complex issues in the moment when possible. Provide feedback to the product organization for future platform development and improvement.
We're here to help our customers every day between 6:00 am -8:00 pm PST, so evening, weekend, and holiday availability is required for this role.What You'll Do...
- Explaining workflows and product configuration with customers.
- Troubleshooting and writing bugs for unexpected behavior for Engineering.
- Investigating discrepancies and explaining findings and paths to resolution with customers.
- Using SQL and Excel skills to create custom reports for customers.
- Assist in running incidents in cases of an outage.
- Facilitate communication between engineering and the customer.
Who you are...
- 2+ years customer facing technical support including but not limited to phone, video conference, and in-person assistance.
- Familiarity with Salesforce.com, JIRA/Atlassian, Microsoft Office, Google applications
- A people person! Ability to handle customers/clients of all kinds.
- You take pride in customer support and the value it brings a company.
You’ll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- IT support: 2 years (Preferred)
Work Location:
- Fully Remote
Apply for this job with firstPRO Inc.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.