Cannabis It Support Specialist Jobs

Marimed is a multi-state cannabis facility operator with facilities spanning every cannabis vertical in various states.

We are looking for a dedicated Systems Support Specialist for our growing company.

Thrive is an Illinois based business unit of Marimed specializing in retail dispensaries. An integral part of our retail success is the successful implementation, maintenance, training, and support of our ERP/ POS/ Online Ordering system.

There will be an initial implementation phase for every new facility, as well as training of key staff for that facility. Similarly, the Professional Services position includes creating and amending existing procedures for any specific facility based on configuration, location and regulations.

The successful candidate will be Task/ Goal oriented, provide diligent attention to detail, a Self-starter who is able to thrive with minimal supervision and resourceful to seek and source additional support as needed and a fast learner.

Responsibilities (may include but not limited to):

• Maintain and support the MRMD retail software technology stack comprised of ERP/POS/Online Ordering Systems
• Point of contact for system bugs and issues
• Document and communicate system errors/bugs with vendors or necessary parties
• Continually train and evaluate staff on system processes
• Quarterly database hygiene
• Identify areas of weakness in employee system operations
• Maintaining accurate operating manuals for facility specific processes in the software
• Communicate with managers regularly on areas of concern
• Meet with Systems Director to relay issues/opportunities for improvement on system functionality
• Meet with the vendors to relay bugs and troubleshoot existing bugs
• Ensure system compliance with state regulations
• Strong communication skills (oral and written)
• Cordial and friendly service and employee support
• Other duties as assigned

Qualifications

• 3+ Years IT experience
• Bachelors Degree in IT related field (preferred)
• A strong desire and aptitude for learning
• Positive, proactive and able to consistently exercise good judgment
• Professionalism, integrity and discretion in handling confidential information
• Must be capable of climbing a ladder
• Must be able to lift 50lbs
• Background check required
• Must be 21 years or older
• Must be legally authorized to work in the U.S. without the need for current or future work authorization or visa sponsorship for employment

This position requires travel between retail locations to include:

• Anna, IL
• Harrisburg, IL
• Metropolis, IL
• Mt. Vernon, IL

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• IT: 3 years (Required)

Work Location: One location

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NorCal Cannabis has been developing and shaping the legal cannabis industry since 2015 in the areas of cultivation, distribution and retail.
NorCal’s mission is to bridge the strong roots and rich heritage of the cannabis industry with the bright future and unlimited potential now available to companies that fully understand the intricacies of the business. From seed to sale, our brands, products, and assets are meticulously developed from cultivation and manufacturing to delivery and retail. Throughout the entire process, we value every element of the supply chain and proudly serve distributors, retailers and consumers across California.
We believe cannabis is a force for good, and will make positive impacts to society, the economy and the environment.
The history of cannabis and social reform go hand in hand. We honor the struggles of the past by building a better future. NorCal Cannabis recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other protected statuses as required by applicable law. We believe that in our differences, we find strength.
We are committed to equality, diversity, multiculturalism, and inclusion. We know we will always have to work to contribute to making our world a more equitable place. We focus first on building a values driven foundation inside the physical and virtual walls of our company and make concerted efforts to engage in the local communities we operate in and the global community for which we are citizens.
NorCal Cannabis also strives to be a steward of our ecological environment, knowing that our business’s health and health of our people is dependent and integrally connected to the health of the earth's ecosystem. We do our best to tread lightly.

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Position Summary: The ERP Support Specialist is responsible for managing the resolution of technical application and system issues that occur abruptly across the business and require immediate solutions. This position demands an ability to manage multiple high priority tasks under pressure. This person is responsible for developing and providing training to end users to maximize the efficacy and value of technology to support operations

Essential Functions:

• Manages IT support ticket intake related to Sage X3, and Sage X3 integrations with METRC, LeafLogix, MJ Freeway, or other internal software systems; assesses priority and initiates technical support response; escalates to external vendor support as needed
• Performs daily maintenance/quality control checks for critical master data points across multiple interrelated software systems
• Works with department managers to ensure accuracy of data points, facilities issue resolution, and assists with creating best practices
• Develops and provides training to end users to maximize the efficacy and value of technology to support operations and to maintain industry compliance
• Assists with selection and implementation of software systems that support business objectives
• Assists with development and updates to department standard operating procedures, quick start guides, and other reference resources
• Provides reports to senior leadership, including efficiency/effectiveness of IT support ticketing system and issue resolution, as needed
• Maintains expert knowledge of state-specific cannabis regulations

Qualifications:

• IT-related Associate degree or equivalent business experience required
• 3 - 5 years of similar or related experience required; cannabis industry experience preferred
• Must possess specialist knowledge of operating systems, devices, applications, and software
• Intermediate or advanced Excel experience required, preferably through a formal certificate program
• Must possess excellent verbal and written communication skills
• Sage X3 system administration experience preferred
• Experience utilizing an IT ticketing system preferred
• Experience as a programmer or systems analyst with emphasis on data administration preferred
• Must be at least 21 years of age
• Frequent sitting
• Occasional standing, and walking
• Close visual acuity needed to read and write documents on a computer screen
• Manual dexterity needed to type on a computer
• General office environment
• Occasional exposure to cannabis odor

• Must be able to explain complex ideas to those with limited IT and systems knowledge
• Must be able to assist operators in a support function, training them through a knowledge gap

Apply for this job with INSA INC.

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LLC

REDDING RANCHERIA ENLIGHTEN LIMITED LIABILITY COMPANY

JOB DESCRIPTION

JOB TITLE: ENTITY: REPORTS TO: SALARY: CLASSIFICATION: SUPERVISES:

JOB SUMMARY:

IT Support Specialist RRELLC

RRELLC Board of Directors Grade 11

Non-Exempt None

This team member is responsible for identifying problems in a timely manner, gather and analyze information skillfully while providing technology, computer, and hardware support for all our locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this position, however, are not all inclusive:

• Maintains services, including e-mail, print and backup services, and their associated operating systems and software with engineering oversight
• General maintenance duties including equipment walkthroughs and checks, including checking dehumidifiers, monitoring air conditioners, fans, lights, CO2 emitters, irrigation valves, and any other cultivation room related equipment
• Performs irrigation cleaning and maintenance, including filter flushing, probes, mixing chambers, and anything related to the irrigation system
• Performs installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
• Assists in research of IT operations products, services, protocols, and standards in support of network procurement and development efforts
• Interacts with vendors, outsourcers, and contractors regarding network products and services
• Maintains policies, procedures, and associated training plans for network resource administration, appropriate use, and disaster recovery
• Maintains end user accounts, permissions, and access rights
• Assists with the development and improvement of existing business systems when necessary
• Maintains IT and AV systems and inventories
• Assists in the install, troubleshooting, and repair of the network and operating systems
• Assists with the maintenance, service, and upgrading on data processing, storage, and retrieval systems
• Assists in maintaining all forms of telecommunications and audio/visual systems such as telephone, fax, voice-mail, electronic mail, paging, and cellular telephones
• Performs all duties in a manner that continually supports the vision, mission, values, and principles of the Redding Rancheria Enlighten Limited Liability Company
• Performs all duties in a manner that adheres to the guest service standards established by Redding Rancheria Enlighten Limited Liability Company guest service program
• Other duties as assigned by RRELLC Board of Directors

EDUCATION REQUIREMENTS

The education requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of education than required will be reflected during the recruitment process:

• A high school diploma, or equivalent combination of education and experience, is required

EXPERIENCE AND KNOWLEDGE REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A minimum of four (4) years of experience in the IT industry is preferred
• A minimum of two (2) of the following certifications are required: CompTIA A+, CompTIA Network+, CompTIA Security+, MCP in Current OS, CCNA
• Knowledge of basic programming (Windows scripting, etc.) and data analysis skills, as well as strong conceptual and analytical orientation, intellectual curiosity, and unstructured problem solving skills is required
• The ability to be a self-starter who continually develops knowledge and skills, as well as be proficient in MS Access, Excel, Word, Outlook and PowerPoint is required
• MCDST, MCTS, MCP or similar certifications are recommended
• The ability to manage multiple projects simultaneously to meet agreed-upon deadlines, as well as have strong organizational skills, is required
• The ability to maintain high standards in a fast paced, constantly evolving environment
• Excellent communication/interpersonal skills, both verbal and written
• Demonstrated typing skills, 10-key by touch and the ability to operate office equipment
• The ability to act independently to anticipate potential issues, problem solve, investigate, seek out and utilize resources to work toward a positive resolution that considers the best interest of the facility, team members, guests and the Redding Rancheria Tribe
• The ability to problem solve and work with minimal supervision is required
• The ability to work independently and as part of a team
• Must have a current California Driver's License, current insurance, and a clear driving record

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently sits, stands, and walks
• Occasionally drives, bends/stoops, climbs, reach above/below shoulder level, kneels, squats, and crawls
• Frequently lifts/carries up to ten (10) pounds is required
• Occasionally lifts/carries up to seventy five (75) pounds is required
• Frequently pushes/pulls up to ten (10) pounds is required
• Occasionally pushes/pulls up to seventy five (75) pounds is required

WORKING CONDITIONS

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate
• While performing the duties of this job, the team member is usually subject to inside environmental conditions
• While performing the duties of this job, the team member may occasionally be subject to outside environmental conditions and to wet and/or humid conditions
• The person in this position may be exposed to dust, kief, cleaning chemicals and fumes. Although systems are in place to remove these byproducts, there is still exposure to some degree
• No cannabis allergies

OTHER INFORMATION

• Native American Preference Policy applies
• Must be at least 21 years of age or older
• Must pass background check
• RRELLC is a drug-free workplace; applicants must be able to pass a pre-employment drug and alcohol screening
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions
• This job description is not a contract for employment. Employment with RRELLC is considered "at-will"
• Must be able to comply with the RRELLC Common Language Rule
• Reasonable accommodations may or may not be made dependent upon the nature of the work required by the position
• RRELLC reserves the right to add, delete or modify without notice Revised 7/18/22 wm

Job Type: Full-time

Pay: $47,164.00 - $70,746.00 per month

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Redding, CA 96001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Apply for this job with Redding Rancheria Economic Development Corp.

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Position Summary: The ERP Support Specialist is responsible for managing the resolution of technical application and system issues that occur abruptly across the business and require immediate solutions. This position demands an ability to manage multiple high priority tasks under pressure. This person is responsible for developing and providing training to end users to maximize the efficacy and value of technology to support operations

Essential Functions:

• Manages IT support ticket intake related to Sage X3, and Sage X3 integrations with METRC, LeafLogix, MJ Freeway, or other internal software systems; assesses priority and initiates technical support response; escalates to external vendor support as needed
• Performs daily maintenance/quality control checks for critical master data points across multiple interrelated software systems
• Works with department managers to ensure accuracy of data points, facilities issue resolution, and assists with creating best practices
• Develops and provides training to end users to maximize the efficacy and value of technology to support operations and to maintain industry compliance
• Assists with selection and implementation of software systems that support business objectives
• Assists with development and updates to department standard operating procedures, quick start guides, and other reference resources
• Provides reports to senior leadership, including efficiency/effectiveness of IT support ticketing system and issue resolution, as needed
• Maintains expert knowledge of state-specific cannabis regulations

Qualifications:

• IT-related Associate degree or equivalent business experience required
• 3 - 5 years of similar or related experience required; cannabis industry experience preferred
• Must possess specialist knowledge of operating systems, devices, applications, and software
• Intermediate or advanced Excel experience required, preferably through a formal certificate program
• Must possess excellent verbal and written communication skills
• Sage X3 system administration experience preferred
• Experience utilizing an IT ticketing system preferred
• Experience as a programmer or systems analyst with emphasis on data administration preferred
• Must be at least 21 years of age
• Frequent sitting
• Occasional standing, and walking
• Close visual acuity needed to read and write documents on a computer screen
• Manual dexterity needed to type on a computer
• General office environment
• Occasional exposure to cannabis odor

• Must be able to explain complex ideas to those with limited IT and systems knowledge
• Must be able to assist operators in a support function, training them through a knowledge gap

Apply for this job with INSA

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Bloom Medicinals is looking to hire an IT Help Desk Technician to work out of our corporate office, located in Boca Raton, FL. We are a management group that oversees Medical Cannabis Dispensaries in Arkansas, Maryland and Ohio.

Extensive experience is not a must, but an eagerness to learn and a willingness to wear many different hats is.

This position does require periodic travel and the ability to work nights and weekends for emergencies.

Responsibilities:

• First line of support for technical inquiries and requests

• Travel for new store openings and setup store hardware

• Troubleshoot employee computer and technical issues

• Assist with other day to day technical administrative tasks

• Monitor company data backups and review hardware logs

• Author technical help desk documentation for our staff

Qualifications:

• Passion for IT and learning is an absolute must

• Have extensive knowledge with Microsoft Windows

• Exhibit problem solving skills and big picture thinking

• Superb technical writing and communication skills

• Ability to stay organized and manage time efficiently

• Must be able to work independently and be self-motivated

• Ability to regularly lift up to 35lbs

Previous Work Experience:

At least 3 years of either professional or personal IT experience. Personal experience may include things such as assisting your family members with their IT needs, building computers or personal website projects.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

Apply for this job with Bloom Medicinals

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Position Summary: The ERP Support Specialist is responsible for managing the resolution of technical application and system issues that occur abruptly across the business and require immediate solutions. This position demands an ability to manage multiple high priority tasks under pressure. This person is responsible for developing and providing training to end users to maximize the efficacy and value of technology to support operations

Essential Functions:

• Manages IT support ticket intake related to Sage X3, and Sage X3 integrations with METRC, LeafLogix, MJ Freeway, or other internal software systems; assesses priority and initiates technical support response; escalates to external vendor support as needed
• Performs daily maintenance/quality control checks for critical master data points across multiple interrelated software systems
• Works with department managers to ensure accuracy of data points, facilities issue resolution, and assists with creating best practices
• Develops and provides training to end users to maximize the efficacy and value of technology to support operations and to maintain industry compliance
• Assists with selection and implementation of software systems that support business objectives
• Assists with development and updates to department standard operating procedures, quick start guides, and other reference resources
• Provides reports to senior leadership, including efficiency/effectiveness of IT support ticketing system and issue resolution, as needed
• Maintains expert knowledge of state-specific cannabis regulations

Qualifications:

• IT-related Associate degree or equivalent business experience required
• 3 - 5 years of similar or related experience required; cannabis industry experience preferred
• Must possess specialist knowledge of operating systems, devices, applications, and software
• Intermediate or advanced Excel experience required, preferably through a formal certificate program
• Must possess excellent verbal and written communication skills
• Sage X3 system administration experience preferred
• Experience utilizing an IT ticketing system preferred
• Experience as a programmer or systems analyst with emphasis on data administration preferred
• Must be at least 21 years of age
• Frequent sitting
• Occasional standing, and walking
• Close visual acuity needed to read and write documents on a computer screen
• Manual dexterity needed to type on a computer
• General office environment
• Occasional exposure to cannabis odor

• Must be able to explain complex ideas to those with limited IT and systems knowledge
• Must be able to assist operators in a support function, training them through a knowledge gap

Apply for this job with INSA INC.

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We’re on a roll so we’re hiring! And if you give a “sheet” about paper then that’s a great start (especially if you can tolerate other tearable puns). Case Paper is a family-owned business that is renowned for its commitment to extreme customer satisfaction. We’re literally and figuratively “On the Case” and have been for 78+ years.

Case Paper is one of the largest privately held distributors and converters of paper and board for the printing and packaging industries. We’re not talking copier paper (think more about paper used for signage, brochures, or direct mail) and not the cardboard that carries your Amazon Prime orders (our products are used more for packaging cosmetics, food, technology, and cannabis to name a few). Our core values are (1) Flexible, (2) Own It, (3) Reputation Matters, (4) Teamwork and (5) Humor. It’s easy to remember if you’re a Star Wars fan…may the “F.O.R.T.H.” be with you! We are always looking for those who can aspire to improve our workplace atmosphere through honest hard work, a great attitude, a little bit of curiosity, and a big sense of humor.

We’re adding a new role to our team here Help Desk Support Specialist! What exactly does this position entail, you ask? Well, in addition to the standard battery of magic tricks and superhuman feats that we expect of all our teammates, this position’s primary responsibility helping customers or users troubleshoot software and hardware problems.

These are the specific things that we at least are fairly certain we’d like you to undertake:

• Diagnose computer errors and provide technical support.
• Troubleshoot software, hardware and network issues.
• Train end-users how to setup and use new technologies.
• Backup and restore an organization's data files and systems.
• Install, configure and upgrade PC software and operating systems.
• Clean and repair computer hardware, such as keyboards and printers.
• Provide technical support over the phone or Web.
• Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.
• “Other duties as assigned” (of course we would add this one!)

Do you have what it takes?

We’re ideally looking for a teammate with at least 4 to 5 years of relevant work experience in IT or educational equivalent from accredited program. It would be super if you had experience in a manufacturing environment and even better if you have worked in analytical roles.

You’ll impress us if you have a college degree in related field (Information Technology, etc.) -OR- if you have commensurate work experience in related discipline(s) and/or relevant certifications. Your background should provide you the tools and ideas you need to be successful in a highly analytical and detail-oriented role. While this is a high-level contributor position, we value the hard work, experience, curiosity, and best practices you can bring from other positions and workplaces, with or without the formal education.

As the philosopher Napoleon Dynamite astutely recognized, skills are important. Here are some of the skills you just might need in this role:

• Proven experience as a Help Desk Support Specialist
• Knowledge of Microsoft Office Suite (Excel, Word, Outlook, Teams, SharePoint)
• An individual who excels in problem solving
• Candidate who can think outside the box
• Someone who can work independently with minimal supervision
• Multitask and prioritize workload, shifting between a variety of tasks as necessary (obvs)
• Solid verbal and written communication skills with customers, suppliers, and stakeholders
• Be someone that other people want to work with (such an underrated skill!)

All Sound Good? Here is the Silver Lining

Our Case Makes division in Indiana actually applies the “silver lining” aka silver film to our paper and paperboard for customers, but hey it’s all in the family! At Case Paper, we value diversity and welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender, national origin, disability, age, pregnancy, family status. In addition to a competitive salary, we offer 401(k), paid holidays, vacation, personal time, and sick leave, as well as multiple options for medical and dental insurance. We also offer optional life, short-term disability, long-term disability, and accident insurance. But most important, you’ll have a chance to make awesome products and work with fantastic people who are great at what they do!

Job Type: Full-time

Pay: $55,000.00 - $59,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
COVID-19 Vaccination Required

Ability to commute/relocate:

• Philadelphia, PA 19134: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• IT support: 4 years (Required)

Work Location: One location

Apply for this job with Case Paper Company

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We advocate for cannabis and micro dosing to aid veterans and others in recovery of alcohol and drug addiction. The position entails being in the community and sharing what and why and asking for annual donations from businesses. Daily pay every day plus benefits

Job Types: Full-time, Part-time, Contract, Internship

Pay: Up to $100,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Referral program
• Tuition reimbursement

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay
• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Direct sales: 1 year (Preferred)

Work Location: On the road

Apply for this job with CannaCovery

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

AWH is a vertically integrated cannabis cultivator, processor, and dispensary operator with assets in Illinois, Massachusetts, Michigan, New Jersey, and Ohio. We seek to foster a robust and inclusive cannabis organization through providing a premium, unmatched customer-focused retail experience and producing quality and mindfully created cannabis products. Our goal is to build a world class team that will continue our mission of helping to shape the future of cannabis and bettering our customers life with cannabis. How will we achieve this? By offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs.
When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness. As a team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we scale continuously.
WHY AWH?
Our people are our greatest asset. Our teams are comprised of a group of skilled and passionate professionals and partners from a diverse range of fields. We believe in not only building a diverse team but creating a space where ALL feel welcome and training our leaders to not only be inclusive themselves but to inspire their teams to be the same. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, national origin, age or disability. We believe in providing competitive compensation, quality benefits and a work environment that fosters creativity, hard work and leverage every one of our employees' unique skills while giving them what it takes to advance those said skills and learn new ones. We sweat the details to ensure our teams are confident and excited to provide best in class service to our customers and communities we serve.
JOB SUMMARY
The Facility Support Specialist (Franklin, NJ) is the first point of contact between end users and the AWH IT Department. This position is responsible for working to either resolve technology problems and restore service as quickly as possible or alerting and / or escalating issues to the appropriate AWH Information Technology team.
PRIMARY RESPONSIBILITES

• Responds to technical problems from end users via phone, email or in person
• Provides technical support to all facility team members. Analyzes symptoms of technical problems and research solutions
• Collaborates with 3rd party vendors as necessary to resolve technical issues and manages escalation
• Provides follow up to confirm call closure and to facilitate feedback on support
• Effectively communicates policies and procedures
• Actively monitors support ticket queues and works with the team to ensure team member requests for support are responded to within service level
• Provides solutions to reduce technical issues generating high call volume
• Increases capabilities of the Information Technology team by documenting symptoms, causes, and solutions to technical problems in the knowledge base
• Analyzes support trends and forward recommendations to direct supervisor
• Stays current with, understands, and adheres to all company processes, job expectations and processes specific to technical support
• Provides some reporting and administration duties to aid in analyzing Help Desk performance. (Example: frequent caller process, closed call reviews, etc.)
• Writes and reviews knowledge base content
• Assists in the orientation, training, and coaching of new and existing employees as needed
• Records feature requests, performance issues, and suspected bugs to Supervisor as needed
• Returns all team member calls promptly
• Consistently strives to increase "customer satisfaction" with field team members
• Consistently strives to improve efficiencies and lower costs in the IT department
• Attends team discussions and conference calls with team members on specific technical concerns and requests
• Participates in feedback sessions with Information Technology members on call evaluations
• Manages the readiness, inventory and configuration of the facility technical hardware and software
• Proactively recommends changed to current training material and processes as identified
• Understands and executes the company's installation and training policies, and best practices
• Shows initiative to continue to improve user satisfaction by managing workload responsibly, including utilizing resources to meet or exceed deadlines and team member expectations
• Displays professionalism in all aspects of performance including applying common sense to process and procedures when written direction allows for flexibility and/or creativity

JOB REQUIREMENTS

• Technical diploma (preferred) in a related field from a recognized institution or equivalent experience
• At least 1 year of experience in a first level technical support position
• Knowledge cannabis cultivation facilities preferred
• A+ and Net+ certification preferred
• Excellent and interpersonal and customer service skills
• Strong troubleshooting, analyzing and problem-solving skills
• Ability to learn new technology and applications
• Solid written and verbal communication skills
• Strong time management skills
• Ability to communicate in English
• Mature and self-motivated professional able to handle a fast-paced environment with the ability to change schedule and juggle multiple projects when necessary
• Strong multitasking and project management skills
• Excellent follow through and organizational skills
• At Ascend, we care about the safety of our patients, customers, Ascenders and vendors. Therefore, AWH requires that all employees be fully vaccinated against the COVID-19 virus. If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins. Individuals with religious or medical accommodations may request an exemption.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Weekend availability

Work Location: One location

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Nirvana Center Dispensaries is a group of Family-Owned and Operated State Licensed Medical Marijuana Dispensaries founded in 2014, in Phoenix, Arizona, and we are growing. Currently, we operate five locations in Arizona, and we have locations in three other states.

Nirvana Center Dispensaries is currently hiring a full time IT Support Specialist. Under general supervision, the IT Support Specialist is responsible for providing on-site technology, computer, and hardware support for all our locations. An IT Support Specialist responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions. The candidate will have the opportunity to grow in a dynamic environment and a growing industry.

• Hourly, $22.00 and could increase depending on experience and skills after 30 days.
• Must be willing to work on-site at multiple locations and have reliable transportation.

Job Description:

The candidate will be responsible for identifying problems in a timely manner; gather and analyze information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations. This position requires commutes to dispensaries, kitchens, labs, grow, and corporate offices.

· Develop and maintain knowledge of networks, computer systems, and security systems

· Provide on-site technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

· Install, modify, and repair computer hardware and software.

· Resolve technical problems with networks and other systems.

· Run diagnostic programs to resolve problems

· Install computer peripherals for users

· Perform any other tasks assigned.

Job Qualifications:

• Must be an Arizona resident with no felony convictions, successfully pass an extensive background check and be a minimum of 21 years of age.
• Must be able to qualify and maintain an AZ Department of Health Services Facility Agent card.
• Must have a High School Diploma or GED.
• Previous Information Technology experience is required.
• Experience with Apple, MacOS Microsoft, HP, Dell, Windows, printers, etc.
• Must have a professional, well-groomed appearance and demeanor.
• Must be able to stand for long periods of time outside, during all weather.
• Must have strong organizational and analytical abilities and advanced math skills
• Must demonstrate professional written and oral communication skills
• Must maintain compassion for the Medical Marijuana community
• Must have reliable transportation and be willing to drive to and from multiple locations.
• Must be open availability to work days, evenings, weekends, holidays, and on call. We are open 365 days a year.

Skills Required:

• Reliability and Trustworthiness.
• Maturity of Judgement, ability to assess, and respond quickly to a variety of situations.
• The ability to work on your own, and as a team.
• Tact and Diplomacy. Demonstrate the ability to effectively deal with stressful situations in a calm and productive manner, while maintaining the highest degree of satisfaction.
• Passion and Drive to learn more and continue education/training to improve your knowledge of technology, hardware, and systems.
• Good organizational skills, ability to multi-task, or switch from one task to another.
• Show motivation and take initiative.
• Dependability. Show up to your shifts on time.
• Flexibility and adaptability with changes within the industry, technology, and policies.
• Communication with patients, co-workers, and management.

Job Type: Part-time

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• IT: 2 years (Preferred)
• Computer skills: 2 years (Preferred)
• Network security: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: Multiple Locations

Apply for this job with Nirvana Center Dispensaries

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Job detailsSalary$40,000 a yearJob TypeFull-timeNumber of hires for this role10+Qualifications

• • Bachelor's (Preferred)

Full Job Description

About the Role

Are you ready to join the most formidable team in the Cannabis space? We exists to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs.

In this role, you will serve as a technical escalation point, providing our customers with creative solutions to their most challenging issues. Your goal is to help our customers resolve their complex issues in the moment when possible. Provide feedback to the product organization for future platform development and improvement.

We're here to help our customers every day between 6:00 am -8:00 pm PST, so evening, weekend, and holiday availability is required for this role.What You'll Do...

• Explaining workflows and product configuration with customers.
• Troubleshooting and writing bugs for unexpected behavior for Engineering.
• Investigating discrepancies and explaining findings and paths to resolution with customers.
• Using SQL and Excel skills to create custom reports for customers.
• Assist in running incidents in cases of an outage.
• Facilitate communication between engineering and the customer.

Who you are...

• 2+ years customer facing technical support including but not limited to phone, video conference, and in-person assistance.
• Familiarity with Salesforce.com, JIRA/Atlassian, Microsoft Office, Google applications
• A people person! Ability to handle customers/clients of all kinds.
• You take pride in customer support and the value it brings a company.

You’ll Get…

• Competitive Salary
• Equity
• 401(k)
• Full Benefits - Medical, Dental, and Vision Insurance
• Flexible vacation and sick days
• Technology (hardware, software, reading materials, etc..) allowance

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• On call

Education:

• Bachelor's (Preferred)

Work Location:

• Fully Remote

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Job detailsSalary$40,000 a yearJob TypeFull-timeNumber of hires for this role10+Qualifications

• • Bachelor's (Preferred)

  • IT support: 1 year (Preferred)

Full Job Description

About the Role

Client is hiring a Support Specialist where you will provide real-time support via chat, email, and phone. You'll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, and creating engaging conversations that inspire an affinity with our brand. We're here to help our customers every day so the ability to work a flexible schedule is important.

What You’ll Do...

• Lead the onboarding of new customers to the platform.
• Receive customers from sales, and work with the customer all the way through their first day of go-live.
• Collaborate with the team for new issues, market changes, regulations etc
• Troubleshoot complex problems using root cause analysis.
• Communicate problems and possible solutions verbally and in writing as needed.
• Identify, organize, and resolve project issues and actively manage risk.
• Identify hardware and software solutions during implementations
• Ensure smooth handoff from implementation to Support or Customer Success
• Communicate project status/issues/risks to project managers and other project stakeholders when necessary.
• Deliver product training and/or pre-record training for future or group consumption.
• Provide feedback to development on product features or functionality based on customer interactions

What You Bring...

• 1+ years experience in technical customer support roles.
• Ability to methodically problem solve and come up with creative solutions
• Ability to work flexible hours
• Very strong written and verbal communication skills as well as strong organizational skills
• Strong technical acumen with an understanding of web-based software systems
• Commitment to providing an exceptional customer experience with patience and adaptability.
• Deep understanding of diverse operating systems and data communications, hardware, and network configurations.
• Cannabis industry experience a plus (Not needed)

3-6 month Contract to Hire (Confirmed role with convert to permanent employment)

You’ll Get…

• Competitive Salary
• Equity
• 401(k)
• Full Benefits - Medical, Dental, and Vision Insurance
• Flexible vacation and sick days
• Technology (hardware, software, reading materials, etc..) allowance

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 1 year (Preferred)

Work Location:

• Fully Remote

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Job detailsJob TypeFull-timeFull Job Description

Overview

Do you have what it takes to be a part of an industry leading cannabis company? We are iAnthus – a company dedicated to delivering the best products and services possible to the patients and consumers across the US. iAnthus is a high-growth company that is positioned to become one of the US’s largest and most trusted medical and adult use marijuana companies. Working hand-in-hand with state and local governments, iAnthus and its many brands feature company-grown, tested, safe, and effective marijuana products.

iAnthus is a looking for an IT Support Specialist. The IT Support Specialist will be providing end user support for their various PC and system issues. It will also require supporting the local area network, as well supporting the systems in our sites in the NorthEast (MD, NY, NJ, MA, VT). This role will be accountable for providing guidance and technical support to employees, systems and processes. This position is located in the NorthEast, likely NJ or NY.

Essential Job Functions

• First line of contact for user-end issues, requests, etc.
• Candidate must diagnose and resolve technical issues efficiently and create scalable solutions for challenges encountered.
  
• Heavy emphasis in providing direct resolution support.
• Provide help desk coverage, problem resolution, configuration, etc. for all workstation hardware, software, printers, peripherals, smartphones, etc.

Knowledge, Skills and Abilities

• Knowledge of IT support concepts, practices and procedures.
• Strong organizational skills.
• Ability to work independently and interact with employees.
• Office 365/Microsoft Exchange.
• LAN, VPN, and WAN Networking Concepts.
  
• Cisco Meraki.
• Azure AD, Active Directory.
• OneDrive, SharePoint cloud files services.
• Windows, Macintosh, and peripheral hardware configuration and support
  

Requirements

• Customer service and support experience required.
• The qualified candidate will have a minimum of an associate degree or 1 to 2 years of previous technical network and computer support experience.
• The qualified candidate should also demonstrate excellent communication and presentation skills as well as a strong technical understanding and proficiency in hardware and software support.

Supervisory Responsibility

• This position has no supervisory responsibility.

Physical Demands

• Generally standing and walking less than 1/3 of the time.
• Occasionally lifting computers, monitors, printers and other peripherals.
• Typical office environment.
• Regular local travel.

#LI-REMOTE

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Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 105 dispensaries, 23 cultivation sites, and over 30 processing sites, and employs over 4,600 team members across the United States. Home | Curaleaf | Cannabis with Confidence

Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.

We educate. We advocate. We give.

Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 105 dispensaries, 23 cultivation sites, and over 30 processing sites, and employs over 4,600 team members across the United States. Home | Curaleaf | Cannabis with Confidence

Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.

We educate. We advocate. We give.

The IT Field Support Specialist will oversee technical projects in alignment with organizational goals. This person will be required to travel to multiple Curaleaf locations to manage the effective delivery of networks, development, and disaster recovery systems and processes. This person will be hands-on with excellent problem solving capabilities.

Responsibilities:

• Serve as the first point of contact for all dispensary users and provide support for level 1 and level 2 service requests.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Communicate clearly with users either over the phone or in person.
• Document issues and resolutions properly for record keeping and posterity.
• Consistently follow up with users to insure proper function after issue resolution.
• Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc.
• Image and configure Windows 10 stations.
• Installation, modification and repair of Windows 10 workstations.
• Install Windows 10 updates in addition to frequent software updates and hardware firmware and drivers.
• Install and/or configure peripherals such as printers, keyboards/mice, etc. for users.
• Resolve basic network issues such as Wireless connections and Local Area Networks among other systems.
• Diagnose, troubleshoot and repair basic issues with VOIP phone system which requires some knowledge of TCP/IP networking.
• Quickly acclimate with the company's ERP system and provide basic support for users.
• Will be responsible for company's IT Ticketing System including configuration, modification, maintenance and frequent updates.
• Other technical tasks as may appear during the day.
• Willing to travel to dispensaries for on-sight support when required.

Requirements:

• Bachelor's in Information Technology or similar degree and at least 2 years of Help Desk support experience. Greater work experience will be accepted in lieu of degree.
• Must be willing to travel with company reimbursement for expenses.
• Working knowledge of TCP/IP networking/configuration, DHCP, DNS, etc.
• Working knowledge of Windows 10 management and configuration.
• VOIP experience is not required but welcome.
• Knowledge of Office 365 Administration a plus, but not necessary.
• Must be malleable and quick to adjust to fast paced environment.
• Willingness to take initiative with a can-do attitude.
• Subject to background check per state cannabis requirements

Curaleaf is an Equal Opportunity Employer

Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply for this job with Curaleaf

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About dutchie

Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.

Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.

About the Role

Are you ready to join the most formidable team in the Cannabis space? We exists to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs.

In this role, you will serve as a technical escalation point, providing our customers with creative solutions to their most challenging issues. Your goal is to help our customers resolve their complex issues in the moment when possible. Provide feedback to the product organization for future platform development and improvement.

We're here to help our customers every day between 6:00 am -8:00 pm PST, so evening, weekend, and holiday availability is required for this role.

What You'll Do...

• Explaining workflows and product configuration with customers.
• Troubleshooting and writing bugs for unexpected behavior for Engineering.
• Investigating discrepancies and explaining findings and paths to resolution with customers .
• Using SQL and Excel skills to create custom reports for customers.
• Assist in running incidents in cases of an outage.
• Facilitate communication between engineering and the customer.

Who you are...

• 2+ years customer facing technical support including but not limited to phone, video conference, and in-person assistance.
• Familiarity with Salesforce.com, JIRA/Atlassian, Microsoft Office, Google applications
• A people person! Ability to handle customers/clients of all kinds.
• You take pride in customer support and the value it brings a company.

You'll Get…

• Competitive Salary
• Equity
• 401(k)
• Full Benefits - Medical, Dental, and Vision Insurance
• Flexible vacation and sick days
• Technology (hardware, software, reading materials, etc..) allowance

At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Apply for this job with Dutchie

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NorCal Cannabis has been developing and shaping the legal cannabis industry since 2015 in the areas of cultivation, distribution and retail.
NorCal’s mission is to bridge the strong roots and rich heritage of the cannabis industry with the bright future and unlimited potential now available to companies that fully understand the intricacies of the business. From seed to sale, our brands, products, and assets are meticulously developed from cultivation and manufacturing to delivery and retail. Throughout the entire process, we value every element of the supply chain and proudly serve distributors, retailers and consumers across California.
We believe cannabis is a force for good, and will make positive impacts to society, the economy and the environment.
The history of cannabis and social reform go hand in hand. We honor the struggles of the past by building a better future. NorCal Cannabis recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other protected statuses as required by applicable law. We believe that in our differences, we find strength.
We are committed to equality, diversity, multiculturalism, and inclusion. We know we will always have to work to contribute to making our world a more equitable place. We focus first on building a values driven foundation inside the physical and virtual walls of our company and make concerted efforts to engage in the local communities we operate in and the global community for which we are citizens.
NorCal Cannabis also strives to be a steward of our ecological environment, knowing that our business’s health and health of our people is dependent and integrally connected to the health of the earth's ecosystem. We do our best to tread lightly.

Apply for this job with NorCal Cannabis Company

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IT Support Specialist

Pincanna is a vertically-integrated cannabis company with headquarters in Farmington Hills, Michigan. Pincanna has a 135,000 square foot cultivation and production facility in Pinconning, Michigan, a retail location in Kalkaska, and planned retail locations throughout Michigan.

The IT Support Specialist position will be responsible for understanding, maintaining, troubleshooting and supporting computers, printers and helpdesk calls for Pincanna. This position will work from multiple locations within Michigan and is based out of our headquarters in Farmington Hills. The IT Support Assistant position will report directly to CTO.

Duties and Responsibilities:

- General computer maintenance (Virus/Spyware removal, HD/Memory upgrades, software upgrades)

- Assist our team with the installation, configuration, upgrade, support and administration of existing Windows Server network environment: servers, PCs, laptops, drives, printers and other peripherals, network equipment (wireless access points, switches, firewalls, DVR) and other environmental resources

- Travel to multiple locations throughout Michigan

- Providing technical support across the company (this may be in person or over the phone)

- Repairing and replacing equipment as necessary

- Testing new technology

- Excellent knowledge of supporting Windows 10, OSX and Android platforms

- Communicating complex information to a non-technical audience

Qualifications and Requirements:

· Associates Degree in Computer Science or equivalent in the field work

· CompTIA Certification

· MCSA Certification preferred

· Outstanding organizational and time-management skills

· Excellent diagnostic and problem-solving skills

· Excellent communication ability

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• IT Support: 1 year (Preferred)

License:

• A valid IT Specialist certification (Preferred)

Work Location:

• Multiple locations

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

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IT Support Specialist

Pincanna is a vertically-integrated cannabis company with headquarters in Farmington Hills, Michigan. Pincanna has a 135,000 square foot cultivation and production facility in Pinconning, Michigan, a retail location in Kalkaska, and planned retail locations throughout Michigan.

The IT Support Specialist position will be responsible for understanding, maintaining, troubleshooting and supporting computers, printers and helpdesk calls for Pincanna. This position will work from multiple locations within Michigan and is based out of our headquarters in Farmington Hills. The IT Support Assistant position will report directly to CTO.

Duties and Responsibilities:

- General computer maintenance (Virus/Spyware removal, HD/Memory upgrades, software upgrades)

- Assist our team with the installation, configuration, upgrade, support and administration of existing Windows Server network environment: servers, PCs, laptops, drives, printers and other peripherals, network equipment (wireless access points, switches, firewalls, DVR) and other environmental resources

- Travel to multiple locations throughout Michigan

- Providing technical support across the company (this may be in person or over the phone)

- Repairing and replacing equipment as necessary

- Testing new technology

- Excellent knowledge of supporting Windows 10, OSX and Android platforms

- Communicating complex information to a non-technical audience

Qualifications and Requirements:

· Associates Degree in Computer Science or equivalent in the field work

· CompTIA Certification

· MCSA Certification preferred

· Outstanding organizational and time-management skills

· Excellent diagnostic and problem-solving skills

· Excellent communication ability

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• IT Support: 1 year (Preferred)

License:

• A valid IT Specialist certification (Preferred)

Work Location:

• Multiple locations

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

Apply for this job with Pincanna

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GENERAL STATEMENT OF RESPONSIBILITIES:

The Information Technology (IT) Support Specialist will be primarily tasked with computer hardware implementation, desktop software installation, IT Asset Management (ITAM) tracking, IT hardware troubleshooting and the resolution and documentation of end-user IT issues. Being part of an IT support team, this individual will need both technical expertise and strong communication skills to assist with daily help desk calls for both hardware and software support.

The ideal candidate must possess a proven ability to troubleshoot complex systems and utilize available resources to resolve issues in a timely manner. The ideal candidate must be excellent at multi-tasking, a self-starter, and possess strong organizational skills, while managing complex IT issues until resolution, and work autonomously within a team environment.

PRINCIPAL DUTIES:

Duties of this job include, but are not limited to:

· Provides technical support, assistance, and customer service to internal staff.

· Troubleshoots level 1 technical and network problems with computers, laptops, printers, video equipment, phones, software, scanners, projectors, user accounts and/or related equipment on sites.

· Prepares, updates, and maintains technical inventory database at site(s).

· Staff the helpdesk to resolve IT requests verbally, remotely or by submitting a work order if the resolution requires a site visit.

· Provides on-site or remote assistance via requests submitted through the helpdesk ticket system.

· Perform software and firmware updates, maintain and track IT asset inventory including, peripherals, IT accessories and hardware. Back up end user data, image and performs post image setup.

· Receives and/or transfers IT equipment; moves equipment throughout corporate locations based on district needs and fills out/submits transfer documents as required.

· Sets up technical equipment for team member level meetings, presentations, and in-services at site(s).

· Participates in/on a variety of meetings and /or teams related to technology.

· Maintains confidentiality of information accessed while performing duties.

· Performs other duties as assigned.

QUALIFICATIONS:

ACCEPTABLE EDUCATION, TRAINING & EXPERIENCE:

· Associate degree in Computer or Information Science-related field preferred.

· One to three years of relevant IT experience preferred.

· Previous IT experience in retail or cannabis industry preferred.

· Relevant experience troubleshooting point of sales and desktop software.

· Organized with strong attention to detail.

· Excellent analytical, logical thinking, and problem-solving skills.

· Excellent verbal and written communication skills.

· Basic understanding of information technology procedures, practices and terminology.

· Ability and professional interest to rapidly learn and assimilate new software and related IT concepts with a range of general and specialized software applications and hardware used in the organization and the industry.

· Proficient with Microsoft Office Suite or related software.

· Valid AZ Driver’s License.

PHYSICAL REQUIREMENTS:

· Prolonged periods sitting at a desk and working on a computer.

· Drive up to 250 miles at one time.

· Must be able to lift up to 50 pounds at times.

· Stand for short/ high periods of time.

· Sit for short/ medium periods of time.

· Walk for short/high periods of time

· Occasionally sit on the floor or at floor level.

· Handle the responsibilities and routine stress often associated with this position;

COMMITENT & DEPENDABILITY:

· Willingness to be an integral member of a successful team;

· Dedication to provide the highest levels of service;

· Excellent attendance and reliability;

· Adherence to company policies and procedures;

· Dedicated to maintaining confidentiality in every aspect of the job.

PERFORMANCE EXPECTATIONS:

TIME MANAGEMENT: Must plan two to twelve weeks in advance, depending upon the directive given by the site supervisor.

STRESS MANAGEMENT: Periodic stress due to intermediate time deadlines and timely implementation of department particulars.

PUBLIC CONTACT: Effectively interact primarily with general public.

RESPONSIBILITY: Work collaboratively with your supervisor in establishing, implementing, organizing, and evaluating an effective program.

EVALUATION PROCEDURES: TBD

SUPERVISION RECEIVED: IT Manager

SUPERVISION GIVEN: n/a

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday

Experience:

• IT Support: 3 years (Preferred)

Work Location:

• Multiple locations
• On the road

Company's website:

• https://www.copperstatefarms.com/

Benefit Conditions:

• Only full-time employees eligible

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GENERAL STATEMENT OF RESPONSIBILITIES:

The Information Technology (IT) Support Specialist will be primarily tasked with computer hardware implementation, desktop software installation, IT Asset Management (ITAM) tracking, IT hardware troubleshooting and the resolution and documentation of end-user IT issues. Being part of an IT support team, this individual will need both technical expertise and strong communication skills to assist with daily help desk calls for both hardware and software support.

The ideal candidate must possess a proven ability to troubleshoot complex systems and utilize available resources to resolve issues in a timely manner. The ideal candidate must be excellent at multi-tasking, a self-starter, and possess strong organizational skills, while managing complex IT issues until resolution, and work autonomously within a team environment.

PRINCIPAL DUTIES:

Duties of this job include, but are not limited to:

· Provides technical support, assistance, and customer service to internal staff.

· Troubleshoots level 1 technical and network problems with computers, laptops, printers, video equipment, phones, software, scanners, projectors, user accounts and/or related equipment on sites.

· Prepares, updates, and maintains technical inventory database at site(s).

· Staff the helpdesk to resolve IT requests verbally, remotely or by submitting a work order if the resolution requires a site visit.

· Provides on-site or remote assistance via requests submitted through the helpdesk ticket system.

· Perform software and firmware updates, maintain and track IT asset inventory including, peripherals, IT accessories and hardware. Back up end user data, image and performs post image setup.

· Receives and/or transfers IT equipment; moves equipment throughout corporate locations based on district needs and fills out/submits transfer documents as required.

· Sets up technical equipment for team member level meetings, presentations, and in-services at site(s).

· Participates in/on a variety of meetings and /or teams related to technology.

· Maintains confidentiality of information accessed while performing duties.

· Performs other duties as assigned.

QUALIFICATIONS:

ACCEPTABLE EDUCATION, TRAINING & EXPERIENCE:

· Associate degree in Computer or Information Science-related field preferred.

· One to three years of relevant IT experience preferred.

· Previous IT experience in retail or cannabis industry preferred.

· Relevant experience troubleshooting point of sales and desktop software.

· Organized with strong attention to detail.

· Excellent analytical, logical thinking, and problem-solving skills.

· Excellent verbal and written communication skills.

· Basic understanding of information technology procedures, practices and terminology.

· Ability and professional interest to rapidly learn and assimilate new software and related IT concepts with a range of general and specialized software applications and hardware used in the organization and the industry.

· Proficient with Microsoft Office Suite or related software.

· Valid AZ Driver’s License.

PHYSICAL REQUIREMENTS:

· Prolonged periods sitting at a desk and working on a computer.

· Drive up to 250 miles at one time.

· Must be able to lift up to 50 pounds at times.

· Stand for short/ high periods of time.

· Sit for short/ medium periods of time.

· Walk for short/high periods of time

· Occasionally sit on the floor or at floor level.

· Handle the responsibilities and routine stress often associated with this position;

COMMITENT & DEPENDABILITY:

· Willingness to be an integral member of a successful team;

· Dedication to provide the highest levels of service;

· Excellent attendance and reliability;

· Adherence to company policies and procedures;

· Dedicated to maintaining confidentiality in every aspect of the job.

PERFORMANCE EXPECTATIONS:

TIME MANAGEMENT: Must plan two to twelve weeks in advance, depending upon the directive given by the site supervisor.

STRESS MANAGEMENT: Periodic stress due to intermediate time deadlines and timely implementation of department particulars.

PUBLIC CONTACT: Effectively interact primarily with general public.

RESPONSIBILITY: Work collaboratively with your supervisor in establishing, implementing, organizing, and evaluating an effective program.

EVALUATION PROCEDURES: TBD

SUPERVISION RECEIVED: IT Manager

SUPERVISION GIVEN: n/a

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental Insurance
• Employee Discount
• Health Insurance
• Life Insurance
• Paid Time Off
• Referral Program
• Vision Insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday

Experience:

• IT Support: 3 years (Preferred)

Work Location:

• Multiple locations
• On the road

Company's website:

• https://www.copperstatefarms.com/

Benefit Conditions:

• Only full-time employees eligible

Apply for this job with Copperstate Farms

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We’re Everythingfor420.com, an accessories brand in the cannabis industry that specializes in e-commerce. Our goal is to make smoking accessories accessible for all!We have experienced rapid growth and are looking for a customer support specialist to help us provide the best customer service to our loyal customers.

This is an exciting opportunity with the potential to advance for hard-working, reliable, and teamwork-minded individuals.

As an E-Commerce Support Specialist, you will:

• Utilize our customer support management system to log and respond to incoming emails

• Issue refunds as needed, resolve cases in a timely fashion, coordinate with the warehouse/operation manager

• Work with web and product development teams to optimize product data

• Assist with testing and project implementation on additional customer support tools

• Coordinate with content and digital marketing team projects, and assist with new platform onboarding and site/product launches

• Support social media team with customer issues

• Communicate customer feedback with internal departments

• Assist with additional e-commerce projects
• Assist* wholesale customers *

Qualified Candidates will:

• Have at least 2-3 years of experience in related fields such as automotive accessories, online marketplaces, or e-commerce (mandatory)

• Have at least 2-3 years of experience with customer support tasks and processes (mandatory)

• Demonstrate knowledge in fulfillment processes, customer service practices, company policies, and internal systems.

• Demonstrate knowledge of 420 products (preferred, not required)

• Possess proven organizational and communication skills

• Be familiar with e-commerce concepts and practices

• Be authorized to work in the United States

Job Type: Full-time

Salary: $18.00 to $25.00 /hour

Experience:

• E-commerce: 2 years (Preferred)
• Customer Support: 3 years (Preferred)

Additional Compensation:

• Bonuses

Work Location:

• One location

Schedule:

• Monday to Friday

Work Remotely:

• No

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Description

WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco cannabis and vapor laws.

This recruitment will remain open until filled. First application review will begin April 21, 2020 and then ongoing on a weekly basis. The hiring authority reserves the right to make a hiring decision at any time. We encourage all applicants to apply as early as possible.

To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews will be conducted by video or phone conference as part of our recruitment process.

Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.

Your opportunity at a glance
As the Application Support Specialist (ITSA - Entry), the focus of your position is application support for the agency's mission-critical COTS/SaaS applications. Under direct supervision, you will be responsible for SaaS/COTS application account maintenance and support of agency SharePoint sites. Further responsibilities include providing technical support to SharePoint users, account management, permissions related to these systems. Note that some problems may be of an urgent and critical nature, requiring work to be completed beyond scheduled working hours to bring systems back online.
WSLCB provides a modern work environment and excellent benefits including:

• Training and career development programs
  
• Tuition reimbursement
  
• Flexible work schedules
  
• Telecommuting opportunities
  
• Generous wellness program
  
• Onsite exercise facility
  
• Active and engaging diversity program
  
• Infant at Work program.
  
• Organization's commitment to your personal health and well-being.
  
• Work/life balance.
  
• Free parking
  
• A comprehensive benefits package.

Duties

As the Application Support Specialist, you will provide SharePoint 2013 site administration, support for the agency's SaaS and COTS Solutions, and work with vendors to assist in the resolution of complex systems problems.
Your primary duties will include:

• Responsible for assisting in the administration and maintenance of SharePoint site and sub-sites.
  
• Manages the permissions, groups and access to SharePoint sites.
  
• Provide Tier 2 support for users of agency SharePoint sites.
  
• Serves as point of contact for division SharePoint users.
  
• Provide guidance to business units on structure of their sites.
  
• Responsible for account creation and maintenance for Marijuana Seed-to-Sale Traceability, Dynamics GP, DocuSign, Box, and Airlift services
  
• Assist with administration, maintenance, and support of SaaS and COTS solutions Laserfiche and Drupal.
  
• Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leads.
  
• Create knowledge base articles to assist in problem resolution.
  
• Receive and respond to incoming calls, and/or e-mails regarding service connectivity and performance problems.
  
• Create or modify features in existing solution.

Qualifications

Required Qualifications:
Working level knowledge in the following areas:

• Creating and maintaining SharePoint document libraries, lists and collections.
  
• SaaS and COTS (non Microsoft) enterprise-wide multi-tier applications.
  
• Active Directory with specific focus on user and group permissions.
  
• Information technology system maintenance, troubleshooting, problem resolution, of computer systems applications or databases.

And awareness of:

• Business intelligence application administrator managing the data sources and environments.

Preferred/Desired:

• Applied experience in the design of user interfaces and the design, creation and organization of SharePoint site collections that support the individual business units of the agency.
  
• Advanced technical knowledge configuring and maintaining SaaS and COTS solutions.
  
• Ability to communicate clearly with technical and non-technical audiences. Professional and courteous in all interactions, great interpersonal skills.

Supplemental Information

HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

• Completed online application.
  
• Letter of Interest describing how you meet the specific qualifications for the position.
  
• Three professional references to include a current or recent supervisor with email addresses and phone numbers.

**A resume will not substitute for completing the "work experience" section of the application.

The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

Apply for this job with State of Washington Liquor and Cannabis Board

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.