Cannabis Customer Service Rep Budtender Jobs

We are currently searching for a Virtual Budtender with amazing skills to join our team! The right candidate will be responsible for answering incoming phone calls for our cannabis delivery service to provide an online shopping experience that will make customers feel welcome and comfortable through outstanding customer service, making customer appropriate recommendations, and demonstrating extensive product knowledge to the customers.

Cannabis Inbound Sales / Customer Service Rep. Responsibilities:

• Answer incoming customer phone calls and make outbound calls when needed. Take appropriate actions for each call

• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Manage and create customer sales by answering product and service questions and suggesting information about other products and services
• Work well in a team environment as well as self-motivated to work individually.
• Willing to contribute ideas to improve processes
• Resolve product or service issues by clarifying the customer’s cause of the situation, selecting and explaining the best solution to solve the issue, and expediting a correction or adjustment, and following up to ensure resolution
• Be aware of current promotional events and sales
• Pickup orders from our systems, assign orders to drivers, and follow-up till they are completed
• Help Inventory Manager prepare mobile inventories
• Attend mandatory training sessions to stay updated on company policy changes
• Develop product knowledge by reading current vendor information and attending training sessions in order to communicate properly to customers

Cannabis Inbound Sales / Customer Service Representative Requirement:

• High school diploma or GED required
• Strong computer skills
• Excellent interpersonal communication skills
• Able to perform under pressure, adapt to changes, and multitasking
• High level of professionalism
• Must be available to work holidays and weekends
• Strong problem solving abilities
• Previous sales, customer service, and dispatch experience
• Comfortable discussing and have knowledge of cannabis and able to consult effectively with customers on proper dosing, dosing techniques, strains, side effects, and more....

Job Type: Full-time

Experience:

• Sales Experience (Required)
• Customer Service: 1 year (Required)
• Dispatch: 1 year (Preferred)
• Cannabis Industry: 1 year (Preferred)
• Extensive cannabis knowledge (Preferred)

Work authorization:

• United States (Preferred)

Work environment:

Customer Service / Inbound Sales / Dispatch

Hours per week:

• 40

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Types: Full-time, Part-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Los Angeles, CA 90025: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Apply for this job with Pineapple Express

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Job details
Salary
From $15 an hour
Job Type
Full-time
Number of hires for this role
2 to 4
Qualifications

• 
  
  
  

  • High school or equivalent (Preferred)

  • Customer Service: 1 year (Preferred)

  • Day Shift (Preferred)

  • Night Shift (Preferred)

  • Overnight Shift (Preferred)

  • Chinese (Preferred)

  
  

Full Job Description

Our mission is to make high-quality legal cannabis available to all our customers via our fast delivery platform and service. The Customer Service team will be our competitive advantage as we quickly scale this eCommerce startup.

On our Customer Service team, you will be responsible for interfacing with customers on the phone, online chat, and email interactions. You will develop and maintain positive customer relations and coordinate with various functions within our company to ensure customer requests are handled in an appropriate and timely manner.

Essential Duties And Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times

• Respond promptly to all customer inquiries through phone, chat and/or email

• Provide feedback and recommend solutions to improve the efficiency of the customer service process and general operations

• Support and drive sales in conjunction with marketing while working with customers

• Ensure customer satisfaction and provide professional customer support

• Quick action when answering customer questions, complaints, and concerns via our email, web chat, and SMS support channels

• Provide support to delivery drivers on the road and the fulfillment team in our depots

• Create notes of all customer interactions in our system

Minimum Qualifications

• Prior experience with customer service; prior experience in sales a plus

• Ability to multitask within different web-based applications

• Proficient in working with different technology applications; G-Suite a plus

• Experience with a CRM Tools

• Ability to work in a team environment and take direction from management and supervisors

• Experience in the Cannabis, ECommerce, Logistics or Delivery industries

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Chinese (Preferred)

Shift Availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• Chat

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Apply for this job with Magnolia LLC

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.