Cannabis Store Manager Medical Cannabis Retailer Jobs

Store Manager

NB: 1-2 weeks training will be held in our Koli-Miami location. After successful completion of the training, the job place would be our Koli-Claremore dispensary.

Koli Cannabis, a boutique dispensary in Claremore, Catoosa & Miami City, is looking for dynamic people to join our team! If you’re passionate about serving the Oklahoma patient community and have an intellectual curiosity about cannabis, we encourage you to apply.

The Store Manager is responsible for supervising all activities that are related to the retail sales, order processing, and customer service of our Dispensary. The Manager will manage the execution of customer orders and ensure that all products are correctly picked and recorded in our MJ Platform and METRC system.

Position Summary

The Manager oversees day-to-day operations of the dispensary. This includes but is not limited to managing all staffs at Koli West and ensuring successful compliant operations and high level customer service. The Manager is responsible for creating the staffing schedule making sure the dispensary is properly staffed at every shift. Each shift should have sufficient personnel to act as budtenders and inventory support.

The Manager reports directly to Ownership. He/She is responsible for communicating any policy changes to the staff and implementing directives from Ownership immediately. The Manager is responsible for overseeing the operations of the dispensary including but not limited to retail sales, inventory management, product intake, Point of Sale (POS) system troubleshooting, education, and onboarding of budtenders. This requires high level communication skills as this person must communicate with ownership, patients, and internal dispensary staff and may act as a spokesperson for the dispensary at times.

Finally, this position is responsible for dispensary employees’ strict adherence to laws and regulations concerning medical cannabis put forth by the OMMA.

Along with the ongoing development of your job description, immediate responsibilities for the role of Store Manager include:

Management of Dispensary Personnel

• Creates staffing schedule for the dispensary to ensure sufficient staffing for successful operations. This includes staffing reception, budtender roles to satisfy customer needs, and inventory management roles to satisfy the needs of the back of house such as labeling product, packaging, etc.
• Works closely with Koli Cannabis leadership and the retail team to ensure successful implementation of Standard Operating Procedures (SOPs) regarding product intake and organization
• Conducts regular meetings with dispensary personnel to communicate changes and ensure successful operations and compliance
• Empowers dispensary staff to deliver high quality customer experiences
• Manages any specialized roles within the dispensary, such as education, community outreach, market insight
• Tracks budtender sales and analytics.
• Plans, identifies, communicates, and delegates responsibilities to the dispensary personnel to ensure a smooth flow of operations within the store.
• Provides specialized dispensary teams with ongoing coaching, feedback, and developmental opportunities
• Monitors staffing levels and communicates to ownership when hiring is needed and for what position(s)
• Makes sure all operations carried out in the dispensary are in compliance with the regulations set forth by the OMMA

Operations and Compliance

• Conducts all necessary reporting to the state using provided inventory tools Metrc
• Works closely with ownership and other Koli managers to ensure successful implementation and follow-through of compliant procedures
• Oversees all purchasing and check-in of products in the inventory management system and physical inventory locations
• Oversees cash handling, provides change to drawers when needed, and reconciles the cash drawers at closing each night both physically and in the POS
• Ensures compliant managing, selling, and packaging of inventory
• Ensures compliant proceedings in all dispensary operations

Effective Communication and Customer Service

• Communicates directives from ownership to dispensary personnel when appropriate
• Communicates product knowledge, changes, pricing, and promotional sales to dispensary personnel at every shift meeting to ensure successful implementation and operations
• Interfaces with potential vendors and collaborators, representing the brand in an honest, respectful, and appropriate fashion
• Attends cannabis community events and represents the brand in a respectful and appropriate fashion
• Communicates product knowledge in a timely and effective manner to dispensary personnel
• Works with the management team to continuously train dispensary personnel
• Monitors dispensary personnel’s customer interactions to make sure high level customer service and accurate product information is communicated
• Provides consistent constructive feedback to dispensary personnel to ensure the highest level of operations
• Supports budtenders and is available to communicate with any unsatisfied customer or customer who needs a bit more support
• Implements and communicates SOP’s to all dispensary personnel to ensure successful operations. Communicates to ownership if editing of SOP’s is needed
• Remains available for and receptive to feedback from staff, management, and ownership teams
• Communicates appropriately, effectively, and timely in both in-person and email communication
• Conducts performance reviews to check-in with staff, evaluate performance and hear feedback on a regular basis.
• Manages with integrity and honesty
• Solicits customer feedback to understand customer needs and the needs of the community

Qualifications:

• Must be 21+ years of age
• Must pass all required background checks
• Management experience working in a regulated industry
• Proven ability to effectively manage a team of 5 or more employees
• Familiar with online databases, Point-of-Sale inventory, METRC and cash management
• 1-2 years of experience in Cannabis Retail business is required

Required Skills:

• Prior METRC experience or any seed to sale software experience is preferred.
• Demonstrated passion for serving the cannabis community
• Excellent customer service skills
• Excellent leadership skills
• Computer operating skills
• Supervisory and team-building skills
• Ability to pass all required background checks to work with cannabis
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to build relationships both internally as well as in the community
• Ability to handle confidential and sensitive information
• Working knowledge of business processes and system development
• Ability to work a flexible work schedule including nights, weekends, and holidays.

Responsibilities

• Manage orders using our MJ Platform system.
• Manage inventory utilizing METRC.
• Develop standard operating procedures for order fulfillment.
• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed
• Be capable of promoting and advertising the business by social media and other personal means to bring more new customers

Disclaimer:
The information contained in this job description is not an exhaustive list of the duties performed for this position. The individual holding this position will be expected to perform additional duties as required. The scope of the job role may equally change as necessitated by business demands.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Experience level:

• 1 year
• 2 years

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to commute/relocate:

• Claremore, OK 74017: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you familiar with Metrc-Track & Trace System Platform?

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising: 1 year (Preferred)

License/Certification:

• OMMA Medical Card (Preferred)

Work Location: One location

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The General Manager (GM) is responsible for day-to-day operations of the dispensing facility. They oversee all activities related to compliance, operations, and patient service delivery of the dispensing facility to include patient identification and registration, record retention, product tracking, inventory control, sales and excellent patient experience delivery. The GM leads the dispensary team, manages the P&L, fosters patient satisfaction, and ensures compliance with all state and local regulations.

Major Areas of Responsibility include:

• Directly supervising the activity within the dispensary to include dispensary staff hiring, training, performance management, and retaining top quality staff.
• Ensuring compliance with all State and local medical marijuana regulations.
• Providing management and leadership in the dispensary to include monitoring all point of sale transactions, managing patient and inventory specific logs as required by regulations, monitoring the receipt, storage and auditing of all inventory, ordering new inventory and supplies, maintaining accurate records, ensuring the security and confidentiality of all patient information, as well as overall compliance with labor laws.
• Resolving all inventory discrepancies and patient-staff conflicts.
• Establishing and executing plans to detect, identify and prevent dispensing errors related to product packaging, labeling, and dispensing.
• Managing and implementing policies and procedures for any retesting of returned approved medical marijuana products, storage and/or disposal of such products, and meeting reporting requirements for adverse events and product recall.
• Implementing and maintaining security systems for tracking, record keeping, record retention and surveillance related to all product at every stage of storage, delivery, transportation, and distribution.
• Resolving employee concerns and performance or behavioral issues with the support of Human Resources as needed.
• Maintaining the facility conducive to a positive patient experience and satisfactory employee work environment.
• Providing company-wide communication to staff and managing change as needed.
• Ensuring employee safety, wellness, and health & welfare.

Other Responsibilities:

• Participates in developing and implementing operational rules, regulations, policies, and procedures
• Manage, supervises and directs the activities of the dispensary team
• Enforces dispensary policies and ensures that staff follows best practices
• Oversees and manages quality product inventory and financial records
• Ensures the dispensary remains compliant with security, inventory and local and state regulations
• Manages financial records and cash handling procedures
• Manages and inspires internal staff to deliver the highest level of customer experience
• Ensures the safety and satisfaction of both the patients and employees
• Provides education for staff about medical cannabis strains, edibles, concentrates and consumption mechanisms
• Works with District manager to create budgets and forecast sales.
• Promotes sales, service, and profit goals and leads staff to exceed them
• Facilitates business relationships with wholesalers and other vendors to negotiate and procure an adequate supply of quality products
• Oversees employee scheduling
• Serves as a liaison to the local community
• Maintains in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
• Reviews performance of other dispensary employees on a regular basis
• Oversees all hiring, discipline, termination or advancement of employees
• Performs other related duties and projects as business needs require at direction of management

Required skills:

• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with METRC, Point-of-sale system, and related software

Education and Experience:

• Must be at least 21 years of age
• High school diploma or equivalent
• At least four years of related experience, cannabis experience preferred but not required

*

Physical requirements:

• Prolonged periods of sitting at a desk and using a computer
• Prolonged periods of standing or sitting while performing job functions
• Frequently moving inventory weighing up to 20 pounds

Job Type: Full-time

Pay: x

Benefits:

• X

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• General Manager: 4 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location

About Harvest Care Medical

Harvest Care Medical (“HCM”)is a West Virginia-owned company committed to bringing high quality medical cannabis products to West Virginia’s patients. HCM was awarded 1 of only 10 cultivation and processor licenses by the State, and the maximum 10 retail dispensaries out of 100 statewide.

Equal Opportunity

HCM is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Charles Town, WV 25414: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.