Cannabis Statewide Sales Support Coordinator Jobs

Job detailsSalaryFrom $70,000 a yearJob TypeFull-timeNumber of hires for this role1Qualifications

• • Customer Service: 2 years (Required)

  • Associate (Preferred)

Full Job Description

Reporting to the CA State Sales Manager, the Statewide Sales Support Coordinator, acts as the liaison between the organization and our accounts. The person in this role will onboard all new customer accounts, assist with delivery schedules, and will act as the point of contact to resolve customer issues.

The ideal candidate is genuinely excited and passionate about the ever-changing cannabis industry and helping our customers, is highly organized, friendly, and a team player.

Responsibilities include:

• Build and maintain sustained relationships with our account managers and our customers
• Onboard all new customer accounts and set up new customer profiles in Zendesk Sell Assist with collecting and processing of customer credit applications, in coordination with Finance Proactively onboard new customers to the Wholesale Buying Portal and act as a troubleshooting resource
• Collaborate with account managers and Logistics to schedule deliveries
• End-to-end follow-up and tracking of all orders
• Identify and assess customers’ needs to achieve satisfaction
• Act as point of contact for customer issues and escalate as necessary
• Effectively communicate throughout the organization in a timely manner
• Familiarize with current information about services and products available for customers
• Collaborate with account managers and Finance on A/P matters
• Maintain CRM records
• Take lead on managing web-based ordering platforms and E-commerce including weedmaps and iheartjane
• Menu asset management Facilitate an excellent customer experience
• Other duties as assigned

Qualfications:

• Associates or Bachelors degree preferred
• 2+ years of customer service or sales coordination experience required
• Strong written and verbal communication skills
• Highly collaborative mindset and work style with the ability to work cross-functionally with business stakeholders across the organization
• High attention to detail and accuracy
• Must be able to adapt to an ever-changing, high volume environment
• Eagerness to continuously learn about new products
• Strong computer skills, specifically Microsoft Office and Google Suite
• Highly organized with the ability to maintain records and databases
• Ability to meet deadlines within a fast-paced environment with shifting priorities
• Must be 21 years of age

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Education:

• Associate (Preferred)

Experience:

• Customer Service: 2 years (Required)

Work Location:

• Fully Remote

Apply for this job with Flow Cannabis Co.

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