Cannabis Sales Associate San Jose Full Time Jobs

ABOUT US

Harborside is a global leader in the medical cannabis movement and represents the cutting-edge of innovation in our industry. Our employees are valuable to us - we offer a highly competitive benefits package which includes medical, dental, vision, FSAs, commuter benefits, EAP and 401k. We’re currently seeking a compassionate and friendly customer service professional to join our team in San Jose , CA.

SALES ASSOCIATE

Welcome each client into Harborside creating an environment where clients feel truly cared for, valued and respected. Conduct new client orientation and registration. Act as a resource to assist clients with question, concerns, special needs and activism activities. Assist each client with outstanding service at point of sale. Assess the needs of each client, provide appropriate product knowledge and accurately record all transactions in the POS. Maintaining an efficient and upbeat work pace. Provide exceptional service in all interactions. Understand, embrace and embody the mission of Harborside.

• Perform opening and closing duties
  
• Provide exceptional service and product knowledge
  
• Record transactions accurately in the POS, use appropriate log in, and ensure the accuracy of assigned till
  
• Escalate client issues to Supervisors when appropriate
  
• Maintain a positive, caring attitude, and treat clients/co-workers with respect and sensitivity
  
• Assist clients with special needs
  
• Communicate with other departments as necessary
  
• Listen and respond to client and coworker needs/requests appropriately and timely
  
• Maintain neatness, cleanliness and organization of the department
  
• Maintains discretionary practices with all vendors and contractor information; tactful with all sensitive business information
  
• Follow and integrate Harborside policies and procedures into all on-the-job interactions, tasks, and behaviors
  

• Assist to maintain and ensure departmental equipment is functioning and in good working order
  
• Attend required meetings and participate in team and professional development activities
  
• Fill in when short-staffed
  
• Provide timely and appropriate feedback to Supervisors
  
• Perform other duties as assigned by Supervisors
  

JOB SPECIFIC PERFORMANCE REQUIREMENTS:

• Basic Knowledge of cannabis law
  
• Outstanding client relations skills
  
• Conflict resolution skills
  
• Knowledge of cannabis strains and applications, effects and routes of delivery
  
• Knowledgeable in Microsoft Office Suite
  
• Excellent communication skills
  
• Basic computer operating skills
  
• Basic math skills
  

• Provide excellent service
  
• Present a professional image in appearance, actions and words
  
• Demonstrate ownership, accountability, initiative and quality of work
  
• Build positive team relationships throughout your department and Harborside
  
• Work scheduled shifts
  
• Record all time worked accurately, promptly, and honestly
  
• Follow all safety policies
  
• Be a role model for the Harborside Experience
  
• Understand and practice Harborside values
  
• Demonstrate ethical behavior
  

• Requires prolonged standing and some bending, stooping and stretching
  
• Ability to operate a computer, POS system and other office equipment
  
• Moving up to 40 pounds on occasion
  

• Work will generally be performed in a fast-paced cannabis dispensary
  
• Involves frequent contact with clients and staff
  
• Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
  
• May include working an alternative work week

EEO STATEMENT
Harborside is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. EOE.

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