Cannabis Retail Director Cannabis Worcester Ma Jobs

Bud's Goods & Provisions is hiring a Director of Retail to oversee the management of our three award-winning adult-use cannabis retail stores in Massachusetts. This role would be responsible for the performance of the stores as well as the performance of the managers and staff. The Director of Retail is a support for the retail managers and will be their direct link to corporate.

Success in this role is achieved by meeting KPI goals and effectively implementing directives from corporate in the stores. These KPIs include revenue goals, customer subscription goals, compliance objectives, store presentation, and employee satisfaction and retention. The Director of Retail will identify where the company can streamline the operations between the stores and implement efficiencies. The Director of Retail ensures all stores are operating at their full potential with regard to staffing, guest experience, store cleanliness, and error-free transactions.

This role will report to Bud's Chief Operating Officer. This role works closely with Human Resources and Compliance. This role requires open availability and is expected to be "on call" for escalated, time-sensitive retail issues outside of typical office hours. Being the Director of Retail requires a minimum of 70% travel to our retail locations (Worcester, Abington, and Watertown). The Director of Retail role will also contribute to Bud's Goods & Provisions' responsibilities per any future advisory agreements made to support other retails in the state.

Job Duties

• Manage Bud's retail operations teams with a responsibility for maximizing revenue and profitability of Bud's owned and managed dispensaries

• Responsible for short-term and long-term planning in areas of retail budgeting, goal-setting, and performance efficiencies for all retail locations with a focus on continuous improvement
• Lead retail teams to drive efficiency with in-store scheduling, payroll forecasting, reporting and the administration of employee incentive programs
• Monitor and report on company-wide retail KPIs and operational metrics to Management; analyze KPIs by location and report on progress weekly/monthly/annually (KPIs will include revenue goals and staff turnover rates)
• Work with dispensary managers on meeting and monitoring store-level KPIs; set and enforce sales, service, and revenue goals while leading teams to exceed them
• Oversee and assist in recruitment of retail staff across all locations; maintain optimal staffing levels in accordance with budgets; work with HR to support training tools and new hire onboarding processes

• Evaluate current retail operational procedures and develop and implement policies in coordination with compliance and HR teams
• Responsible for day-to-day operations at all retail locations, spending sufficient time at each store on a weekly basis
• Prioritize and delegate responsibilities to managers, setting clear and attainable expectations across all roles
• Create and ensure a consistent in-store experience for customers across all retail locations
• Create and ensure a consistent employee experience across all retail locations while maintaining positive morale, collaboration, and accountability

• Develop and implement staff training that is consistent across the retail stores
• Communicates executive directives to dispensary management and staff
• Ensure effective and efficient communication between Purchasing department and retail inventory teams
• Implement initiatives and campaigns as directed by creative and marketing teams
• Guide and assist in resolution of inventory discrepancies; implement and monitor company-wide procedures to increase rate of transaction accuracy

• Ensure dispensaries operate in compliance with all local and state laws, as well as the Company's operational standards
• Support the retail managers in handling staffing issues and terminations
• Oversee retail facilities maintenance and building/facility issues (e.g. AC, heating, plumbing, cash pickups, snow removal)
• Direct all in-store IT functions for POS and operating systems in collaboration with third-party IT service provider, working with IT to trouble shoot, fix, and/or partnering with customer support to resolve issues
• Responsible for implementation of company-wide retail initiatives and delegating tasks to store managers as directed by Management (e.g. customer reward programs, POS updates)

• Serve as a leader and champion of Bud's values in the retail stores
• Identify where the company can streamline processes between all retail locations to create efficiency
• Other retail duties as directed

Skills & Attributes

• Superior verbal and written communication and presentation skills with proficiency of grammar and the ability to adapt tone/style to a variety of audiences
• Strong organizational, critical thinking, presentation, and project management skills
• Ability to classify and triage issues and take appropriate action to resolve issues in self-sufficient manner
• Deep understanding of Bud's values and mission and the ability to model and foster those values
• Exceptional interpersonal and relationship building skills

• Advanced math and reading comprehension
• Ability to implement strategic initiatives from idea to execution
• Ability to balance director-level presence with high level of approachability
• Strong business acumen with exceptional attention to detail, high stress tolerance, and exemplary emotional intelligence
• Ability to provide clear, timely, and coordinated directives, catering communication styles to different levels of the workforce

• Understands and thrives in fast-paced, KPI-driven retail environments
• Team player willing to assist in any retail function
• Ability to prioritize the business in all decision making
  

Education & Experience

• Bachelor's degree in business or related field
• 6+ years of retail and operational experience, preferably with 4+ years in cannabis industry
• Experience in traditional retail environment with retail-intensive experience in management role in cannabis industry
• Experience in high-growth/startup environment overseeing multi-store operations with proven results

• Experience with cannabis POS systems and ability to master all retail software platforms
• Proven track record of managing the scope of operations in a complex and highly regulated business environment
• Proven experience driving profitable sales in brick-and-mortar retail setting
• Cannabis product knowledge strongly preferred

Compensation

• $90,000 to $100,000

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