Cannabis Medical Marijuana Customer Service Representative Jobs

About us

TeleLeaf is a small business in Gretna, LA 70053. We are agile, data-driven and our goal is to help qualified patients who are looking for access to medical marijuana with licensed physicians..

Our work environment includes:

• Growth opportunities
• Safe work environment

We are looking for a customer service representative for our medical marijuana clinic. The customer service representative will act as a liaison, provide product and service information, and resolve any emerging problems with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and able to place themselves in the customer’s shoes and advocate for them when necessary. Our ideal candidate will be confident at problem-solving and resolving customer and patient obstacles. Our ideal Customer Service Representative will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction reviews. We are looking for an initiative-based self-starter that can work without supervision.

Responsibilities

• Manage a high volume of incoming calls
• Communicate effectively with Patients to answer questions and problem solve
• Identify and assess the needs of the customer to achieve satisfaction
• Coordinate patient and doctor appointments
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions within the time limits, and following up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Data entry and customer analytics

Skills

• Optimistic, Light-Hearted Attitude
• Proven customer support experience or experience as a client service representative
• Tech Savvy - We need someone who understands technology really well and can operate multiple platforms with efficiency.
• Strong communication and active listening skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of personalities
• Ability to prioritize and manage time effectively
• Minimum: High school diploma

Work Remotely

• First 90 days in office. Remote after 90 days

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Work Location: One location

Apply for this job with TeleLeaf

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Job detailsSalary$14.50 - $18.00 an hourJob TypeFull-timePart-timeNumber of hires for this role5Qualifications

• • Retail sales: 1 year (Preferred)

Full Job Description

The Company

Pure Ohio Wellness is an Ohio based Cannabis company, vertically integrated, featuring a Level 1 cultivation facility, Processing/Extraction plant, and multiple dispensaries. If you want to be a part of a new industry working at the Ohio’s leading medical marijuana dispensary, apply today! Part-time and Full-Time positions available.

The position: Dispensary Customer Service Representative/Manager trainee

· Greet and establish rapport with customers— get to know them and seek to understand their interest in cannabis medicine

· Engage with and educate patients about medicinal properties of cannabis, answer their questions and help them make a choice that is most appropriate for their condition.

· Educate patients on methods of use.

· Accurately operate company’s POS system. Comply with company’s cash handling procedures.

· Strictly comply with all state regulations pertaining to medical cannabis.

· Maintain store cleanliness.

· Perform clerical tasks including accurate filing, compiling, and maintaining inventory and records

· Gather and process required patient documents and information, and perform detailed verification while maintaining client confidentiality.

· Continue to enhance your knowledge of medical cannabis, and continually hone your ability to explain and recommend treatment procedures and product uses.

General Qualifications:

· 21 years of age.

· Prior retail or restaurant management experience preferred.

· Strong work ethics.

· Quick learner. Ability to troubleshoot and work independently.

· Self-motivated, self-starter and passionate about cannabis.

· THE ABILITY TO WORK IN A FAST-PACED ENVIRONMENT A MUST.

· Positive and friendly attitude. Ability to handle pressure especially during busy times.

· Ability to communicate clearly and effectively.

· Proven record of exemplary customer service skills.

· Basic Cannabis knowledge: Medicinal properties, strains, method of consumption, regulations.

· Ability to work while standing for extended period of time.

· Must have reliable transportation. Must be punctual.

· Ability to work flexible hours, evenings, weekends and holidays.

· Ability to follow directions and willingness to take on additional duties as needed.

*NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. As a new company, you will have the unique opportunity to grow with us and learn in an everchanging, fast paced environment. If you are interested in an exciting opportunity in a new and growing industry, please send resume’ and references. You will be required to pass our company background check through Intellicorp prior to the scheduling of an interview.

Job Types: Full-time, Part-time

Pay: $14.50 - $18.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends

COVID-19 considerations:Pure Ohio Wellness is committed to protecting staff and patients with stringent Covid-19 precautions.

Experience:

• Retail sales: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Apply for this job with Pure Ohio Wellness LLC

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.