Cannabis Manufacturing Client Services Representative Jobs

Manufacturing Client Services Representative

Elite Health Partners is a rapidly growing manufacturing company with facilities in Boulder and Longmont, CO.. We produce a wide variety of superior health and beauty products for many of the world’s most recognized private labels and brands.

At Elite Health Partners, our diverse group of employees share a common goal of delivering the highest value for our customers through high quality, operational excellence, innovative products with a frictionless supply chain to the end consumer.

We have competitive salaries and benefits including medical. This is a full time position, Monday through Friday, 9-5:30..

Elite Health Partners is seeking a solution minded, customer-focused professional who will support customers in both resolving product or ordering issues as well as help them find new CBD/Nutraceutical/Beauty or other products to meet their needs. The Manufacturing Client Service Representative will balance their time between supporting customers, responding to in-bound customer service calls and leveraging their sales skills to upsell existing customers as well.

RESPONSIBILITIES

• Establish subject matter expertise on all Elite Health Partners products
• Working with customers to craft their private label products
• Respond to inbound customer calls spanning general product questions to issues regarding the ordering, fulfillment or use of Elite Health Partners products
• Troubleshoot customer issues and provide one-call resolution; tracking and escalating recurring issues and common solutions to team leadership
• Consistently deliver world class customer service
• Drive top line revenue through nurturing and upselling existing small business clients, and overcoming objections.
• Conduct regular business meetings via phone with active accounts

REQUIREMENTS

• 2-4 years in customer service
• 2+ years of experience in Cannabis, Health and Wellness, Nutraceuticals or other consumable products or customer service
• Experience with consumer packaged goods (CPG) preferred
• High School Diploma required
• Bachelor's Degree or relevant work experience preferred

ESSENTIAL SKILLS

• Networking, relationship building and creative problem solving
• Data analytics and critical thinking
• Detail orientation and exceptional organizational skills
• Ability to track common issues, document proven solutions and provide recommendations to senior leaders
• Exceptional written and oral communication ability
• Self-motivation, "can do" attitude, sense of urgency for delivering results
• Versatility, flexibility and the ability to adapt quickly to change
• Proficiency with CRM Tools
• Microsoft Office 365 expertise; Google Sheets Experience
• Good computer skills, and the ability to learn new software quickly

Job Type: Full-time

Primary Location: Boulder, CO

Salary: DOE 35k-45k annually

Benefits: Our employees receive medical benefits, and retirement benefits. We have a fun, engaged and brilliant team of leaders, and we are looking for someone who complements our culture and brings passion and a positive attitude to our dynamic team!

Job Type: Full-time

Salary: $35,000.00 to $45,000.00 /year

Experience:

• customer service: 2 years (Required)

Education:

• High school or equivalent (Required)

Benefits:

• Health insurance
• Retirement plan

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A job for which all ages, including older job seekers, are encouraged to apply

Schedule:

• Monday to Friday
• Day shift
• 8 hour shift

Work Remotely:

• No

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