Cannabis jobs at E Health Partners
We know of 1 jobs at E Health Partners as of May 2024, including roles such as Manufacturing Client Services Representative.
More than 30+ days
Manufacturing Client Services Representative
Elite Health Partners is a rapidly growing manufacturing company with facilities in Boulder and Longmont, CO.. We produce a wide variety of superior health and beauty products for many of the world’s most recognized private labels and brands.
At Elite Health Partners, our diverse group of employees share a common goal of delivering the highest value for our customers through high quality, operational excellence, innovative products with a frictionless supply chain to the end consumer.
We have competitive salaries and benefits including medical. This is a full time position, Monday through Friday, 9-5:30..
Elite Health Partners is seeking a solution minded, customer-focused professional who will support customers in both resolving product or ordering issues as well as help them find new CBD/Nutraceutical/Beauty or other products to meet their needs. The Manufacturing Client Service Representative will balance their time between supporting customers, responding to in-bound customer service calls and leveraging their sales skills to upsell existing customers as well.
RESPONSIBILITIES
- Establish subject matter expertise on all Elite Health Partners products
- Working with customers to craft their private label products
- Respond to inbound customer calls spanning general product questions to issues regarding the ordering, fulfillment or use of Elite Health Partners products
- Troubleshoot customer issues and provide one-call resolution; tracking and escalating recurring issues and common solutions to team leadership
- Consistently deliver world class customer service
- Drive top line revenue through nurturing and upselling existing small business clients, and overcoming objections.
- Conduct regular business meetings via phone with active accounts
REQUIREMENTS
- 2-4 years in customer service
- 2+ years of experience in Cannabis, Health and Wellness, Nutraceuticals or other consumable products or customer service
- Experience with consumer packaged goods (CPG) preferred
- High School Diploma required
- Bachelor's Degree or relevant work experience preferred
ESSENTIAL SKILLS
- Networking, relationship building and creative problem solving
- Data analytics and critical thinking
- Detail orientation and exceptional organizational skills
- Ability to track common issues, document proven solutions and provide recommendations to senior leaders
- Exceptional written and oral communication ability
- Self-motivation, "can do" attitude, sense of urgency for delivering results
- Versatility, flexibility and the ability to adapt quickly to change
- Proficiency with CRM Tools
- Microsoft Office 365 expertise; Google Sheets Experience
- Good computer skills, and the ability to learn new software quickly
Job Type: Full-time
Primary Location: Boulder, CO
Salary: DOE 35k-45k annually
Benefits: Our employees receive medical benefits, and retirement benefits. We have a fun, engaged and brilliant team of leaders, and we are looking for someone who complements our culture and brings passion and a positive attitude to our dynamic team!
Job Type: Full-time
Salary: $35,000.00 to $45,000.00 /year
Experience:
- customer service: 2 years (Required)
Education:
- High school or equivalent (Required)
Benefits:
- Health insurance
- Retirement plan
Communication method(s) used:
- Phone
- Chat
- In person
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- A job for which all ages, including older job seekers, are encouraged to apply
Schedule:
- Monday to Friday
- Day shift
- 8 hour shift
Work Remotely:
- No
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