Cannabis Licensing Specialist Supervisor Jobs

Description

WSLCB Vision
Safe communities for Washington State.
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.

This recruitment is open until filled. First review of applications will be September 28, 2022. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.

This position is currently eligible to telework. This position is required to work in the office at least 1 day a week. This may change based on business needs.

Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.

Your opportunity at a glance

The WSLCB Licensing and Regulation Division is announcing an exciting opportunity for a Licensing Specialist Supervisor position at Olympia, WA. This position reports to the Cannabis Manager in the WSLCB's Licensing and Regulation Division. The position serves and complements the WSLCB's mission and goals by educating licensees and future licensees on cannabis laws.

In this position, you will supervise a team of licensing specialist seniors who ensure that licensees meet minimum requirements for licensure and change applications. You will set expectations, monitor progress, and promote staff development. The position will emphasize continuous improvement processes in cannabis licensing.

If you are interested in a supervisory position in the licensing regulations area where you will use your problem-solving skills in an accurate, timely, and reliable fashion with a focus on process improvement, we encourage you to apply to be a part of the WSLCB team!

WSLCB provides a modern work environment and excellent benefits including:

• Training and career development programs
• Tuition reimbursement
• Flexible work schedules
• Telecommuting opportunities
• Generous wellness program
• Onsite exercise facility
• Active and engaging diversity program
• Infant at Work program
• Organization's commitment to your personal health and well-being.
• Work/life balance
• Free parking
• A comprehensive benefits package

Duties

Some of the duties you will perform are:

• 
  Assign work assignments to Licensing Specialist Seniors.
• Review, approve, and disapprove license applications to ensure files comply with state laws and rules and conform to WSLCB policies and procedures before licenses are issued.
• Examine non-standard and unusual license applications referred by staff and work with Licensing Management to address those applications.
• Determine work procedures and methods for determining work flow.
• Inform staff of changes to laws, rules, policies, and procedures.
• Assist staff in resolving a wide variety of concerns and complaints as they relate to the licensing process for cannabis applications.
• Provide guidance to staff related to challenging licensing situations.
• Collaborate with the training team to develop training related to cannabis licensing.
• Understand areas where staff are struggling and work with the training team to develop plans to address deficiencies.
• Help develop the social equity program and integrate diversity, equity, and inclusion in continuous improvement efforts.
• Participate in and lead special projects, lean activities, and other activities to improve the work.

Qualifications

Required Qualifications:

See below for how you may qualify.

Option 1:

One (1) year of experience as a Licensing Specialist Senior or higher level position.

Option 2:

Three (3) years of lead or supervisory experience within a regulatory agency.

Preferred/Desired Qualifications:

• Four or more years of supervisory experience.
• Four or more years’ experience analyzing data to inform work.
• An Associate of Arts degree or above involving major study in business or public administration, criminal justice, or related field.
• Demonstrated skills to effectively motivate staff.
• Understanding of change management and how to lead staff through significant changes.
• Strong interpersonal communication skills both verbally and in writing.
• Knowledge of laws and rules pertaining to licensing and regulating controlled substances.
• Demonstrated ability to evaluate and resolve complex issues.
• Ability to read, understand, interpret and apply complex laws, policies and procedures.
• Ability to maintain positive public relations.

Supplemental Information

HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT
: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

• Completed online application.
• Current Resume.
• Letter of Interest describing how you meet the specific qualifications for the position.
• Three professional references to include a current or recent supervisor with email addresses and phone numbers.

**
A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call
(360) 664.1720. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

Apply for this job with State of Washington Liquor and Cannabis Board

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Description

WSLCB Vision
Safe communities for Washington State.
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
**Please Note: This non-permanent position is expected to last about 6 months. **

This recruitment is open until filled. First review of applications will be August 11, 2022. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.

This position is currently eligible to telework. This may change based on business needs.

Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.

Your opportunity at a glance

The WSLCB Licensing and Regulation Division is announcing an exciting opportunity for a Licensing Specialist Supervisor position at Olympia, WA. This position reports directly to the Liquor Manager in the WSLCB's Licensing and Regulation Division. The position serves and complements the WSLCB's mission and goals by educating licensees and future licensees on liquor laws. This position supervises, plans, directs, and coordinates the functions of Liquor Licensing Specialist’s and Specialist Senior’s work in a manner that optimizes the agency’s mission and goals and improves the division’s efficiency.

In this position, you may supervise up to 8 staff including Licensing Specialists and Specialist Seniors. You will set expectations, monitor progress, and promote staff development. The position will emphasize continuous improvement processes in liquor licensing.

If you are interested in a supervisory position in the licensing regulations area where you will use your problem-solving skills in an accurate, timely, and reliable fashion with a focus on process improvement, we encourage you to apply to be a part of the WSLCB team!

WSLCB provides a modern work environment and excellent benefits including:

• Training and career development programs
• Tuition reimbursement
• Flexible work schedules
• Telecommuting opportunities
• Generous wellness program
• Onsite exercise facility
• Active and engaging diversity program
• Infant at Work program
• Organization's commitment to your personal health and well-being.
• Work/life balance
• Free parking
• A comprehensive benefits package

Duties

Some of the duties you will perform are:

• 
  Supervise, monitor and coordinate activities and processes of a licensing program(s); examine non-standard and unusual license applications and accompanying legal documents referred by staff and assist in problem solving.
• Provide training and update resources, forms, letters and training materials when laws, rules and policies change. Review completed work product for compliance with State laws and rules, and agency policies and procedures.
• Provide leadership and guidance. Direct and assist staff functioning on challenging licensing problems, questions, or concerns in liaison with other state, local or federal agencies to obtain information to verify or coordinate statutory and WAC rule requirements or to resolve problems.
• Consult with, assist, and provide expertise to staff, license applicants, the public, government officials, attorneys, and others on technical matters involving applicable statutes, regulations, laws, policies and procedures in the form of oral and written licensing information to licensees, applicants, and agency staff.
• Support and engage staff on issues related to diversity, equity, and inclusion to provide a high level of service to the diverse citizens of Washington State and to support a diverse staff team.
• Collaborate with other departments to determine how the liquor unit support their respective departments/units.
• Establish work procedures, prepare work schedules and determine methods for expediting workflow and ensure calls are answered in a timely, efficient, and knowledgeable manner; provide continual evaluation of processes and procedures.
• Mentor, train staff to develop proficient work habits that reflect the agency goals.
• Evaluate the success of training exercises and determine additional training needs.
• Summarize and compile monthly statistics on staff productivity; compose correspondence to licensees, applicants and agency staff.

Qualifications

Required Qualifications:

See below for how you may qualify.

Option 1:

One (1) year of experience as a Licensing Specialist Senior.

Option 2:

Three (3) years of lead or supervisory experience within a regulatory agency.

Preferred/Desired Qualifications:

• Four or more years of supervisory experience.
• Four or more years’ experience analyzing data to inform work.
• Demonstrated skills to effectively motivate staff.
• Understanding of change management and how to lead staff through significant changes.
• Strong interpersonal communication skills both verbally and in writing.
• Demonstrated ability to evaluate and resolve complex issues.
• Ability to read, understand, interpret and apply complex laws, policies and procedures.
• Ability to maintain positive public relations.
• An Associate of Arts degree or above involving major study in accounting, finance, business or public administration, criminal justice, or related field.

Supplemental Information

HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT
: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

• Completed online application.
• Current Resume.
• Letter of Interest describing how you meet the specific qualifications for the position.
• Three professional references to include a current or recent supervisor with email addresses and phone numbers.

**
A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call
(360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

Apply for this job with State of Washington Liquor and Cannabis Board

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Description
WSLCB Vision
Safe communities for Washington State.

Mission
Promote public safety and trust through fair administration, education, and enforcement of liquor, tobacco, cannabis and vapor laws.
Who we are:
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance:
The Washington State Liquor and Cannabis Board (WSLCB) is seeking candidates for an Licensing Specialist Supervisor position for Licensing and Regulations Division within the Liquor Unit located at Headquarters in Olympia, WA.
This position reports to the Liquor Manager in the Licensing and Regulation Division. This position supervises, plans, directs, and coordinates the functions of Liquor Licensing Specialist’s and Specialist Senior’s work in a manner that optimizes the agency’s mission and goals and improves the division’s efficiency. This position will also emphasize continuous improvement processes in liquor licensing.
Telework: Although this position is telework eligible, physical presence in the workplace is still an essential requirement of this position.
WSLCB provides a modern work environment and excellent benefits including:

• Training and career development programs
• Tuition reimbursement
• Telecommuting opportunities
• Generous wellness program
• Onsite exercise facility
• Active and engaging diversity program
• Infant at Work program
• Organization's commitment to your personal health and well-being.
• Work/life balance
• Free parking
• A comprehensive benefits package

Duties

This position may supervise up to 8 staff including Licensing Specialists and Specialist Seniors. They will set expectations, monitor progress, and promote staff development. The position will emphasize continuous improvement processes in liquor licensing.
Your duties will include but are not limited to:
Supervisor duties:

• Supervises, monitors and coordinates activities and processes of a licensing program(s).
• Review completed work product for compliance with State laws and rules, and agency policies and procedures.
• Provides leadership and guidance. Directs and assists staff functioning on challenging licensing problems, questions, or concerns.
• Consults with, assists, and provides expertise to staff, license applicants, the public, government officials, attorneys, and others on technical matters involving applicable statutes, regulations, laws, policies and procedures in the form of oral and written licensing information to licensees, applicants, and agency staff.
• Collaborates with other departments to determine how the liquor unit can support their respective departments/units.
• Establishes work procedures, prepares work schedules and determines methods for expediting workflow.
• Assist applicants with escalated service issues.
• Communicate and ensure that all approved policies and procedures are adhered to.
• Seeks attorney general guidance, advice and interpretation of laws, rules and impasse, handles the more complicated questions requiring legal interpretation.
• Evaluates staff performance.
• Works with their team, the Division, and the Liquor Unit to understand, embrace, and implement Diversity, Equity and Inclusion.

Training:

• Mentors and trains staff to develop proficient work habits that reflect the agency goals.
• Evaluate the success of training exercises and determine additional training needs.
• Identify areas of interest for staff and encourage training to enhance their skills.
• Provide leadership and guidance to staff for individual and group training opportunities.
• Provides feedback, coaching and guidance to licensing specialist and senior specialist service staff.

Administrative duties:

• Summarizes and compiles monthly statistics on staff productivity; composes correspondence to licensees, applicants and agency staff.
• Oversees processing of retail & non-retail liquor applications, and added activity/alteration requests/approvals.
• Assists management in developing policies and procedures.
• Work with the Data Team to identify data that is meaningful and provides information that will guide the team to success.
• Compose oral and written licensing information to licensees, applicants, and agency staff.
• Assist in facilitating staff meetings and other department meetings.
• Other duties as assigned.

Qualifications

Required Qualifications:

• One (1) year of experience as a Licensing Specialist Senior.

OR

• Two (2) years of experience in coordinating, examining non-standard and complex licenses applications and accompanying legal documents, and interpretation of complex laws and policies.

OR

• Three (3) years of lead or supervisory experience within a regulatory agency.

Preferred/Desired Qualifications:

• Associate of Arts degree involving major study in accounting, finance, business or public administration, criminal justice, or related field.
• Four (4) or more years' supervisory experience.
• Four (4) or more years’ experience analyzing data to inform work.
• Demonstrated skills to effectively motivate staff.
• Understanding of change management and how to lead staff through significant changes.
• Strong interpersonal communication skills both verbally and in writing.
• Demonstrated ability to evaluate and resolve complex issues.
• Ability to read, understand, interpret and apply complex laws, policies and procedures.
• Ability to maintain positive public relations.

Supplemental Information

HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

• Completed online application.
• Current Resume.
• Letter of Interest describing how you meet the specific qualifications for the position.
• Three professional references to include a current or recent supervisor with email addresses and phone numbers.

**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
This position is currently eligible to telework 2 days per week. This will decrease when state agencies return to onsite staffing.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.

Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

Apply for this job with State of Washington Liquor and Cannabis Board

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.