Cannabis Lead Patient Services Associate Jobs

The Lead Patient Services Associate position works one-on-one with patients to recommend products that best match their needs. This position is responsible for ensuring excellent patient experience through friendly, outgoing service, strong communication skills, and fluency in all products. The Lead PSA understands empathy and compassion, wants to help people, and can listen to the patient to understand their needs and what they are looking for.

Duties and Responsibilities

The primary functions for this role are:

• Greeting patients with a warm smile and by name as you get to know them
• Due to COVID-19, this position may be tasked with checking in customers outside in their cars as they arrive and running orders outside to patient’s cars
• Gain knowledge and educate patients on the effects, benefits, and overall experience of the different cannabis products that we offer
• Inform patient on the proper safety measures when consuming cannabis products
• Train for and adapt to several roles in the dispensary to meet day to day requirements
• Providing excellent customer service, for the entirety of a patient’s time a patient with us
• Maintaining proper visitor log
• Answer questions and provide patient education on cannabis products.
• Keeps informed of all policies, procedures, and programs in accordance with COMAR
• Up to date and continued cannabis training/education
• Making sure patient is eligible to and the amount they can purchase/verifying ID
• Handling transactions, giving correct discounts, and correct change
• Knowing opening and closing procedures depending on the shift working
• Maintain strictest confidentiality in compliance with HIPAA guidelines
• Maintain a positive work environment
• Maintaining a tidy dispensary, including the front area, sales dispensing floor, consult room, and bathrooms
• Operating Point of Sale system
• Assist in verifying online orders for in store pick-up and delivery
• Assisting with housekeeping, restocking/cleaning where needed
• Answering phones with proper greeting and taking appropriate messages
• Operates as a liaison between Patient Services Associate and Managers
• Reports and documents any issues or areas of concerns to Managers
• Oversees dispensary operations when the General Manager and Floor Manager are absent

Qualifications & Skills

These are the qualifications that are necessary for someone to be considered for the position.

Qualifications include:

• Excellent customer service and interpersonal skills
• Strong communication skills and attention to detail
• 21 years of age or older
• Desire to learn more about cannabis
• Availability to work 5-day work weeks that include weekdays, weekends, nights and some holidays between the hours of 9:30am and 8:30pm, depending on the shift
• Ability to stand for long periods of time
• Experience handling cash and a computer point of sale system
• Ability to follow directions well
• Ability to work well unsupervised

Special Characteristics:

• Positive attitude with the commitment to excellence
• Ability to work well with people
• Punctuality
• Dependability
• Follows rules
• Adapts to change

Working Conditions/Physical Requirements

• Work may require prolonged standing, sitting, walking back and forth, some bending, stooping and crouching
• Must be able to lift, carry and balance up to 50 pounds
• Duties can regularly require employee to perform grasping, talking, hearing, seeing and repetitive motions that require hand eye coordination and manual dexterity sufficient to operate a cash register, credit card machine, photocopier, telephone, calculator and other office equipment.
• Work may require a majority of the shift being outside in different temperatures and weather conditions.
• This position will be required to adhere to all current Covid19 safety regulations that are in place including but not limited to: wearing a mask, using hand sanitizer, social distancing, etc.

Direct Reports

• Patient Services Assistants (in the absence of Managers)

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you 21 years of age or older?

Education:

• High school or equivalent (Required)

Experience:

• Medical Cannabis Industry: 2 years (Preferred)
• Leadership: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

Apply for this job with Evermore Cannabis Company

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