Cannabis Lead Patient Consultant Cannabis West Roxbury Jobs

The Lead Patient Consultant provides exceptional customer service, educational consulting, and in some cases patient record management. In addition, they will provide support and training to dispensary staff at the direction of the Assistant General Manager.

Responsibilities:

• Greet customers and patients with a smile and positive attitude.
• Assist in regular inventory cycle counts to ensure accurate levels and immediately report any discrepancies to retail leadership.
• Obtain cannabis product from the vault and provide it to Dispensary Agents for sale.
• Be an advocate of cannabis customer care.
• Open and close store as directed by the Assistant Manager or General Manager.
• Assist customers and patients navigate through their cannabis education journey.
• Verify all product is tagged in accordance with state & local regulations and is accompanied by all necessary paperwork from the delivery manifests.
• Support the Inventory Manager with reconciliation of physical inventory within State tracking system and POS systems to ensure all information is accurately porting to the state and no malfunctions of the POS and scales are occurring.
• Review online orders to ensure accuracy before pick-up.
• Support Dispensary Agents with any product or POS System questions.
• Build lasting relationships with regular patients/customers to promote regular store visits.
• Accurately handle cash transactions, including bank drops and daily payouts as needed.
• Provide patients and customers alike with information on types, methods, and efficacy of various cannabis products (we do not provide medical advice).
• Continue on-going cannabis education and training.
• Maintain a clean, organize, and sanitize workstation/store front.
• Ensure accuracy of online orders before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Process transactions at the POS and ensure the state monitored inventory system (METRC) accurately updates the amount of product available.
• Other duties as assigned.

Requirements:

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Ability to use office equipment (computers and printers) and their included software, i.e., Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Battle Green Services prides itself on being an EEO employer. Our goal is to recruit and retain the most talented individuals from a diverse pool of candidates. Diverse minds, backgrounds, and skills mark our inclusive culture. We strongly encourage all interested applicants to apply.

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